They told me it would be $200-$250 to winch me out of a ditch. When they got to me, and sheriff was blocking traffic, the driver said it was going to be $350. I had sent them photos and they knew my whereabouts so there was no justification for a price increase. When I objected, he did it for $300 but wouldn’t honor the price I was given. Did not appreciate being held hostage.
Ryan was my tow truck driver, very professional, very kind and super enthusiastic. God forbid I need a tow truck again, I will use this company again and I would ask for Ryan.
Driver “James” is my angel. He arrived incredibly fast, jumped my truck, and off I went. James was competent, very pleasant, upbeat and reassuring. I can’t say enough about how awesome James is. While our encounter was brief, he made me feel safe and reassured. Whatever his boss is paying him, it isn’t enough!! :)
I placed a request for a towing service and received John's Towing service. I was provided a text message inquiry for tracking. My driver, Jimmy, quickly appeared before expected time. Jimmy is very experienced in his field and makes the towing experience comfortable and safe with your car in hand. Thanks Jimmy!
James was about the nicest, kindest, and still professional tow truck operator I've ever had... and unfortunately with my car towing has become something I do a lot. Two things up, 5++++ stars... thank you James and thank you John's Towing.
Had an issue with my car this morning. Locked the keys in it, James came out bright and early this the morning. He was very kind and pleasant to work with. He got the job done in no time!
They were prompt. Got my vehicle to the dealership for servicing quickly. The driver James was very good at his job. This helped to make an unpleasant situation a little better.
This afternoon Lexus of Jacksonville dispatched a tow truck to my house because my car would not start and alarms were going off. The first tow truck could not fix the problem or tow the car because the car was in a garage. To further complicate things the car would not shift to neutral. A second tow truck was dispatched and James, the driver, immediately identified the problem, jumped started the car and it started. James was polite but most of all EXTREMELY knowledgeable. While walking up my driveway he immediately told me he knew what was wrong and could fix it in a minute and he did by jumping the battery! Thank James!!
Great service from James. He towed one of my son’s truck a couple times and my car as well and was always super nice to work with. He was very patient understanding even when he was sent looking for a non existent address with my son’s truck. It’s people like that that will make your business shine… and it will be who my family and I call anytime we need that type of service. Thank you James and Johns Towing.
One of the best towing experience i have ever had. And who wants your car towed no one. But if you do these guys are wonderful and ask for Cooper he was excellent with me 10Stars
Quick, efficient and professional! James took the time to help me understand what he was doing and why. Very down to earth and seems to have the customers best interest in mind. Highly recommend!
The gentleman, John who answered my call quickly was very nice and very helpful. He referred me to a 24 hour place where I could purchase a new tire. I appreciate everything John did for me.
Needed to tow a car to Dealership and first guy came by, nice guy but didn’t have the experience to Do the job. James came by and you could tell his experience was on full display. Was very knowledgeable in towing sports cars and had the skill and tools to do the job. It was an awesome experience and would highly recommend James from John’s Towing if you ever need a professional to get a car moved.
I just wanted to say I’m really grateful that James from Jhon’s towing helped my grandmother a few days ago, he went out of his way to not only provide excellent service but he advised her on what may be best for her vehicle. Overall she was very happy, with James nice demeanor and attentiveness to the situation. We will continue to use Jhon’s towing whenever we have future issues, thank you very much.
James gave a top tier experience. From the time I made the service order til his last moments, he gave us his most excelling work! He also has great character and take pride in the work he does! I would request his service every time and recommend that everyone follow his example. Thank you James.
James Tow Truck driver with John’s towing picked up my vehicle through AAA. James was absolutely professional and punctual.Handled my classic car with care, advised me not to rush. Take my time. Made sure I have all of my belongings, everything you could possibly imagine to make this the best towing experience I’ve ever had. THANKS JAMES! 64 chevelle
James at John’s (Pratt) Towing was great and professional. Contact was immediate and was onsite within stated timeframe. Upbeat personality and made the process simple with a smile.
Best and most honest tow truck driver I have ever met. Definitely could have gotten me for a tow but instead got me on my way in my vehicle. I greatly appreciated the service and would definitely refer them to anyone.
Cooper was fast, friendly, efficient. He didn't scratch the vehicle and was very good spirited. Would give ten stars if I could. Thank you highly recommend
Cooper picked my wife and I up in the middle of the night, broke down on 95. Tractor trailers zooming past us. He was great. Very professional. If I’m ever in that horrible position again, I hope to get Cooper. We could be good friends.
Cooper with John’s Towing absolutely saved us in the middle of the night last night. We locked our keys in the trunk, camping, with our two small children. We had medications in the car. Cooper arrived exactly when he said he would, after we were ghosted by two other locksmiths. He was professional and courteous, and we are definitely saving his number!!!
I had a AAA battery van come out to jump start. No help with small box cables. Then James W/Johns towing showed up in no time at all, found the battery UNDER the seat and had me going quickly. God bless him, he saved my day. He was incredibly polite and very knowledgeable. Great customer service! Thank you, from Lincare Oxygen.
So very grateful for the help given to me by Cooper who was very helpful and kind in getting my car towed He was very professional and took the time to make sure that my car was securely and safely fastened before heading on Thank you for your help Cooper and putting my mind at ease! May God bless Y'all Richly
Hey-so he picked me up today and instantly improved my awful experience with my car dying. He is such a gem and such a gentleman. I plan to not only use him every opportunity I get? But recommend him via this company for every time a tow or assistance is needed. He is absolutely everything when it comes to a service man in need. I’m so thankful and truly blessed to have this experience. My car died and yet I’m thankful, bc of him!
59 West Ave, St. Augustine, FL
Website
