Irving was a tremendous help! I came in for a license plate bulb and he was able to find it for me quickly and even help me step by step with replacing the bulb. He was efficient and helped me learn a new skill! Thank you!
Lady with a black hair working on February 1 around 4:30 PM no help at all dealt with them multiple times she never wants to help. Why are you in a customer service business?
I went here Thursday July 3rd around 7:45 looking for some truck parts. The lady at the front was super helpful and didn’t mind assisting us in finding what we needed. I will be coming back for any future auto part needs.
People in here have no business working in automotive asked to test a starter lady says yeah and stands behind counter for 10 minutes doesn't say anything and then magically the machine doesn't work meanwhile it's powered on and seems totally functional, also to lazy to count change wont be back. And orielly down the street had the same machine tested with no issues lazy employees at this advance don't expect good help
Went in to get a fuel pump. Customer service was horrible. Gentleman would not actually open his mouth to speak, very hard to understand. First he said he had the part then he said he didn't have the part but could order it. Then it turned into I don't know if this part will be the right one...???? I gave him the Vin and he stated he wasn't sure what the wheel base was so he couldn't tell me if the fuel pump was the right one for the truck.
This place did not make me feel confident in their ability.
I went in for an air filter and a cabin filter.
I have had an issue getting a cabin filter at auto parts stores in the past. I have also had issues when they have given me the wrong advice, the wrong part.
This store is well stocked and had everything that I needed.
They are knowledgable, kind and treated me with respect.
The store manager is awesome!
I will definitely drive a little further just to have this confidence and this kind of service!
We needed some windshield wipers for our vehicle and everyone in the store was so polite and helpful, especially Dylan who changed them for us and we truly appreciate such great customer service. Thank you very much😊
07/2024 - This store is closer to me, but I prefer AutoZone and O'Reilly because they have more stuff, are newer and typically have better prices. This store is older and needs a branding update!
So after an extremely long day, 6 jump offs, I finally got to William at the store and he tested my battery confirmed I needed a new one, and replaced it. He made me day/night/week with his help that didn’t make me feel like a burden. THANK YOU WILLIAM! It is such a good feeling knowing my car will start !
3 days ago I turned on the hazard lights and left the car. With the engine turned off, the car stood for approximately 40 45 minutes after which I could not start the engine because the battery was dead. I have a warranty on the battery that lasts until December 26 23. I went to Autozon to replace the battery under warranty, which was denied to me by an auto ozone employee. He told me that I have a bad generator; it does not charge the battery. After that, I decided to go to Advancs Auto Parts and asked the employees of this company for help to check my battery, he checked and said that my battery was out of order and needed to be replaced, that is, buy a new one. I thank the employee of this company for his attention and responsibility. The professionalism he shows towards visitors. Thank you very much to the employees. Advance Auto Parts. The photo confirms that the battery is not working.
The store manager Rogelio is awesome and saved the day! I got to the store after it closed early due to staffing shortages. He saw us while he was already on his way home turned around in his car and asked if there was something we needed help with after we explained we were visiting from out of town and had a dead battery he immediately got on the phone and got me set up to get the battery from another Advance Auto Parts that was close by and still open. This was a big deal as I had an appointment early in the morning the next day and would not have had time to get the battery and make the appointment in the morning. Thanks again for getting me back on the road!
Ordered a laptop because hurricane Ian ruined my pc for work, ups delivered it to a location I never approved, this store. This store currently closes at 5pm however they should not be accepting packages if they cannot honor what their online Google maps profile states (online currently says 9pm, which is 4 hours later then they are currently open for). So needless to say I have NO ACCESS to the laptop I ordered and desperately needed l. How many even more important items were delivered to a store that closes so early?
Great staff. Very helpful. Not only did they loan me a tool to get my battery out of my car, bit they charged it for free. As for going above and beyond the one employee was kind enough to give me a lift back to my car, which was down the street from the store, so that I didn't have to carry the battery the whole way back.
Always helpful with wide range of auto parts and supplies. Have tools available for short term loan. You can save money by ordering parts on line or at the store to install yourself or take to Tire Choice or other mechanics. I did this when I needed to replace my AC System and saved $150+
As of today the 24th of October they were closed again long before they were suppose to be. This is now the third time this has happened to me and its not always been on a Weekend. This National Chain needs to figure out how to either hire employees that want to work, or update their websites when they decide to randomly close for business. I am tired of their lack of professionalism however and will try more reliable places nearby. I am seriously shocked at the lack of oversight this location has on hours of operation! Fix it or I will never return and will make sure to let as many people in my sphere of influence know about this store as well! This is just ridiculous!
So many new faces in every service industry. I had a new employee help me find wiper blades for my windscreen. Nice guy, made a little error in emailing me my receipt. He quickly corrected his mistake by emailing me a copy. I'm sure it will all be second nature after a few shifts. Nice folks, lot of help.
Having issue with a tire, didn't have a jack in my car. Came in to purchase one, and the guy with crooked glasses was very short and provided little to no help. Very short with me with a bad attitude.
I was ready to spend money here too, but that's my first impression. He seemed all to eager to get to his McDonald's at the front desk more than anything.
I purchased a rear wiper blade for my Ford Edge in Venice, where I was told they don’t do installation of rear blades on that type of arm. After failing to figure out how to do it myself, I went to this store in Northport where Brandon was happy to help, and discovered that a fitting was missing from the package. He quickly and easily installed a new blade in less than a minute and thanked me for stopping for assistance. Great customer service here.
Holy Moly, I had to leave at the counter, it took so long to get one oil filter and oil. Three customers came and went on the 2nd register. The manager was arrogant, he did not help the employee, and I told him I had to leave. His answer was, OK. Three employees just standing around. Great teamwork and leadership! I went to the competition just down the road, and I was in and out in 3 minutes, and even saved $5. Last trip to Advance Auto Parts in Englewood for me.
The guys in here were so super helpful. I had a couple of different problems with my Jeep and they listened to me and gave me options and even went out and looked at my vehicle. When all was said and done they hooked me up and yes I spent some money but everything worked and it was a lot cheaper than going to a shop and really not that difficult. I appreciate the extra time they gave me and this is a great place to visit. Ask any question you want and they will help you.
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