Sales Associate Ron Who does the deliveries also asked me if I needed any help when I walked into the store and I told them what I needed and he took me to the right place to get the right parts. He was very patient and kind and he helped me with his knowledge that he has being in the automotive field for a long time. Thanks again highly recommend you guys. A+A+A+A+
I don't like having to come here because it means im getting greasy, really greasy. These people are great, they always get what i need and i can call them and they will have my parts ready when i show up.
Thanks so much O'Reilly Auto Parts. You don't have any idea what I had to go through today to find some 3/8 gas hose. I don't even want to name the other stores but it was either poor customer service or lack of knowledge or they were out of it. It was such a Blessing to walk in to this store and it was busy but I watched as they handled and treated each customer with courtesy, knowledge and professionalism. When it was my turn to be waited on, Taylor had just recieved her lunch delivery and insisted that she wait on me before taking her lunch break. She didn't even rush me. Tom, the manager, "You must be doing something right my friend ". Keep up the good work with your great team. Thanks again.
I went in to get a brake light for my car and asked for help installing it, he was agreeable to come take a look but he had a mini screwdriver in his hand, it's a autoparts store!! Back in the day the employees would be trained and equipped to help you out, sadly not anymore!! Pretty disappointed!
Always a great experience at this store. This time Taylor replaced the battery in my car. She was helpful, respectful, professional, and a clear expert at her job.
O'reidy, auto par, you find Everything You Need. And plenty of parking, but do not listen to the people that weren't there. Cause they don't know they might give you ideas, but it doesn't mean that is right.I already went through that with one of the workers there
I went yesterday to get a new battery for my car. Bob helped me and was so kind and willing to help. He replaced my battery in the parking lot and was very nice and funny. Def recommend Bob to help with any needs! :) Bob is the man!
Love shopping here, generally these guys and gals have more more knowledge then the competitors that know nothing about vehicles only what the computer tells them with year, make model.
Walked in. Told the staff what I was looking for. The gentleman pulled it up on his computer. Went out on the sales floor grabbed it brought it to me. Rang me up. I didn't even have to look for anything. What more could you ask for in an auto parts store. Staff was super friendly. Love this place.
Always great service here! I feel like the employees are well experienced in helping out with questions I’ve had, and I usually find parts that I need here. Well stocked.
I was at O'Reileys on Sat., 5-4-2024 and dropped off my front rotors to get cut for my 2011 Escalade and 2016 RDX. Being a long time car guy was kind of nervous dropping them them off and ensuring that they do a good job. To my surprise they did a great job and great attention to detail by wire brushing the front and rear of the mounting plate to ensure that they mount level on the machine. I would like to recognize Michael, Forest , the assistant manager (i apologize, I did not catch his name) and whomever might have cut my rotors. I will definitely go back and have them cut the rears now. I hope that Management recognizes this team on their reviews in relation to customer service and performance and perhaps a lunch or something.
You would think a parts store corporation large as this would offer their customers some of the best pricing on auto parts ! SO WRONG ! Walmart sells the 5 gt jug of Mobil one over $5.00 less, OEM Toyota, Ford, filters were also found much cheaper !
I came in for 1 quart of oil because the newer 5.3 Silverados burn oil. I asked if there were any deals on oil change packages. The young man said "yes 35$ for 5 quarts of high milage oil and a filter". I said "darn my truck takes 8 quarts". He said "no worries I can over ride anything extra that your vehicle requires with this promotion". Sweet let's do it! He rung up the 5 quarts and oil filter for 35$, then additional 3 quarts. It came to 75$. How is 3 additional quarts of oil more expensive than 5 quarts and an oil filter? He said "I meant I can over ride the cost of a "special oil filter if it needs it". I never said anything about an oil filter. I specifically said my vehicle takes 8 quarts of oil. I can get a oil change and not have to do it myself for that price. This deal is great for people with smaller engines that takes 5 quarts or less but if you have a V8 it's a rip off. They need to make a deal for the people with larger engines. And they need to not mislead customers.
Today is Thanksgiving and I called and spoke with Forrest I was so stressed out about my car he was reassuring and told me to come in and he would help me he got the relay switch I needed and tested my battery I am reassured he was so kind he is great he deserves a thousand stars thank you Forest
Got a dead battery at a gas station close by. Went to the store to buy a new one. Ask for help to manage the situation because my car still was at the gas station 150 yards away. They refused despite me the only customer and 3 clerks at the store. Never again.
Great place to shop. Reasonable prices and very friendly and professional. Forest is always so kind and goes the extra mile to help. Thank you so much.
I was in late at night before they closed. No one else in there. Needed some brake fluid and fix a flat. Had it available, checked out very well. And we left. It was a fine shopping experience
Very helpful right when I walked through the door. The only this is when I put the place in my god for some reason it brought me to wrong place. It brought me to opposite side of the main road for some reason. But other than that it was a great experience. Thank you!
It's the closest one to the house so I do go there more often than another places. They're about 10% higher than everybody else, that I've dealt with, to supply my needs with my car repair business. The people at AutoZone, some of them are just rude, but some are very nice I just don't feel like rolling the dice and figuring out which one I'm going to get when I go there.
Only 1 star because I got the parts I needed. After the transaction I then was curious about what the hourly wage was at the store. This short little old man w/ glasses gives me attitude the entire time and says "Depends on what type of person you are?", and this was the response that I received after asking a VERY simple question. Shows me enough that if they can treat a paying customer that way, I can only imagine how they treat their employees. 1 STAR!
Prices are prices, but customer treatment is in its own category. I had a terrible experience after ordering a part that was due to be in the store by 430. I swung by about 6:55 p.m. to retrieve the part I have ordered and was told they don't know what comes into the store after an order has been placed and a truck shows up with deliveries so apparently nobody goes out and inventories what comes into the store and what does not therefore no courtesy call no nothing stating that my part did not make it instead nothing but excuses and a very arrogant man named Philip. Who is lucky I didn't pull him across the counter after he threw my money at me gave me no receipt for the credit.
I have been to the north port locations a few times and each time I felt the employees were annoyed they had a customer. The last visit I heard an employee say “I’m going on lunch “ as soon as he saw me. I was there for a simple battery exchange. As a non mechanic I will not go back again. I don’t think they like the average do it yourselfer.
Brought a starter 2 weeks ago and it went bad the assistant manager Fred went to the back and put it on a computer and told us rudely that it's not the starter. We overheard the other employees laughing when we went to the back. We put the new starter in and it worked. Worse customer service I have ever received. I paid $350 for a part and was told any issues to take it back.
I was driving home and my wiper blade flew off my van, I set my GPS to find closest Orielly's and it brought me here. The Rep Steven was great he searched for the correct wiper blade and did not try and sell me 2 blades for more money. Great service !!
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