Took my Class A motor home to this location knowing I may need a battery. Trinton J tested my battery ,said it needed replacement and we discussed a proper replacement. He provided the tools and helped me put in the new battery despite the stores policy that he should not. Thanks to him I am a very happy customer. CUDO'S to Trinton J
Complaint is based off individuals in a corporate office !
** DON’T BUY BATTERIES FROM ADVANCED AUTO PARTS ** Advance Auto Parts sold me two bad batteries in a row. The first one I bought in 2023 didn’t even last a year. They replaced it in 2024, and that replacement battery failed again in 2025 after only nine months. That is not normal—that is a product quality problem. When I called customer service, Tanya was polite and professional. But the supervisor Miles was one of the most disrespectful customer service representatives I have ever dealt with. He was condescending, rude, dismissive, and completely uninterested in helping me. He even told me he didn’t care if I filed complaints or posted reviews because he’d “respond to all of them.” He brushed off the fact their products are failing early and acted like it didn’t matter. Miles’s behavior completely violates the customer service values Advance Auto Parts claims to stand for. If this is how supervisors treat customers—and if their products fail this quickly—I will be taking this as far up the chain as I need to. I strongly recommend people think twice before trusting their batteries or their customer service.
This is got to be the worst auto parts store I have ever dealt with they started opening later and I get to the store on a Saturday afternoon and they have a sign that they're closing at 6:00 today go to AutoZone because they open earlier and they don't pull this garbage if I could give this place no stars I would
Ask for wipers and the guy says year make and model.....ok is that a 2 wheel drive or 4 wheel ......thought he was joking so I said 6 wheel it's a Dually try to be funny because it was a mustang and yes they had blinker fluid on the shelf go see it for yourself
Trinton provided exceptional assistance to my son and I in purchasing a battery for my car. He demonstrated considerable knowledge and patience throughout the process. As someone unfamiliar with car batteries, I greatly appreciated Trinton's insightful advice and explanations regarding the most suitable battery for my vehicle and the rationale behind his recommendation. Furthermore, he skillfully replaced the old battery with the new one. I extend my sincere gratitude to Trinton for his outstanding service..
Bright and early Sunday morning with a storm looming in the area I came to the shop on Toledo Blade to ask to have my battery checked. Nick and Cameron were both willing to help me and got my battery checked and replaced in no time. They were kind and courteous and even replaced the battery for free because it had a little bit left on the warranty!! This is my go-to auto store for this very reason. Thank you!
Lady never got off her stool. Pointed to the correct aisle for windshield wipers Not helpful at all I left and went down the street to Autozone. Very friendly and helpful!!&
As the owner of 777 AUTO dealership in North Port, I consistently have an exceptional experience at this store location, and I cannot commend Trinton enough for the outstanding service he provides. From the moment I step into the store, he displays a level of professionalism and enthusiasm that sets the perfect tone for my visit.
Trinton always goes above and beyond to assist me with my automotive needs. He is incredibly knowledgeable and takes the time to fully understand what I require for my business, consistently offering insightful recommendations I hadn’t even considered. His expertise and in-depth understanding of auto parts instill great confidence in my purchasing decisions.
Trinton is a tremendous asset to the Advance Auto Parts team, and I wholeheartedly recommend this store to anyone in need of auto parts. I will undoubtedly return, knowing I can rely on his exceptional service!
Bought a pair of wipers but could not remove the old ones. Went to the store to see if they could do it and was helped by Cameron. Not only did he remove the old ones but installed the new ones for us. He had a willingness to help and a very friendly attitude. Thanks so much!
I went there for some undercarriage screws and Jack Russel helped me with not just finding a screw and washer, but also with screwing it in for me. He was a ton of help and truly went out of his way to assist me. Overall, it was a great experience.
Went to get a headlight, Sally asked if it was high beam or low beam. Told her low beam. She told me the #for high beam. Went to put it in, unfortunately opened package. Bam wrong one. Couldn't return and had to buy the right one. I will never shop at Advance again.
A place that has every part for your vehicle if they do not have it in stock they can order it for you and it's usually the fastest shipping great staff always happy after leaving well for cheap fixes at lol
Ishmael at the northport store came through in the clutch on an old school Dist. Cap I was looking all over town for and needed that day. He talked to me on the phone and assured me he’d find it and call me back. I figured yeah yeah typical lip service And get u off the phone deal. Well son of a gun he called me back told me who had the cap and where to go get it!…dude is the bomb and can’t say enough good things about the great cust. Svc. Keep up the good work my brother not many like u left.
I had an amazing experience with the workers Steve, Kenny, and Jason. They were absolutely phenomenal, and they gave me what was probably the best customer service experience I have ever had. Go to this store more than any other auto parts store, because their workers are phenomenal.
This store is awesome. Peter and Chris came to my rescue today. Have 2017 kia forte with difficult to change headlights. These guys went to work figuring out how to replace my burned out bulbs and 30 min later I was on my way. .much cheaper and faster than dealership.cant say enough great things about the exceptional service received today..if you want good prices and great service this is place to go for your auto needs. Joseph
Very helpful. They swapped out my old battery for new one. They have a tool to keep the car electric energized while the battery is removed. This keeps all the electronics from resetting. Good prices but no one wearing a mask. Not required they said but I think it would still be smart.
Pretty solid store. So far, they have had everything I've been looking for in stock. I can't complain. Only dealt with one employee since I've been going and he's been friendly and knowledgeable.
Price for 5L of oil here was twice what it was at Walmart, and the filter was literally 4 times the price. Both Mobil 1 oil and filter, not cheapo junk. Wouldn't price match either. If you need parts, you are way better off finding the part # and doing a quick Google search, you will find whatever you need way cheaper online or at Walmart. I don't understand how places like this, O'Rielly and AutoZone stay in business. The only competition I see is being able to get a part right away (which a lot of times isn't even the case), and even then you could very well still save yourself precious time and money in the long run by ordering what you need online and getting a ride from a friend/Uber/Lyft to wherever you need to until your parts come in. Overall, I saved $12 on my oil filter and $36 on oil by shopping at Walmart instead, so I saved about 50 bucks. They would've had my business if they could've price matched but the guy behind the counter (rudely) told me he couldn't do it. I'd also like to mention that this isn't the first time this has happened to me at one of these chain auto part stores. Whatever. I'll spend my money elsewhere.
Need negative button, got a battery less than a year ago, truck starts cranking slow then one morning dead. Go up to store they tell me battery is good. But you can tell it is starting to have issue with slight corrosion by post take it to work same issue. Take to auto zone and they test and show me computer and say yeah going bad, I take it back to advanced and they say nope it's good and nothing they can do for me. Needless to say I got a new battery from auto zone!!! Ya'll lost a customer. From now on next block over I will shop!!
My battery light came on Saturday night so I took my van here to have it checked out. They tested my battery and alternator and said both are fine, battery is just low and its probably because I don't drive far enough for my alternator to so much for my battery. They said just a 35+ minute drive will charge the battery. Next morning we are on our way to Busch Gardens, van dies at the gas station. We get a jump and bring the van back to Advance. Different guy tests battery and alternator and says battery is bad, alternator is fine. We buy a new battery... Get to tampa and the van dies on I-75 ..... IT WASNT THE BATTERY! We ended up stranded from 10am until 8pm an hour from home with 3 small children on the side of the interstate because these idiots decided that my alternator was fine. Then when I asked them for my battery back and a refund on the one the guy insisted that I buy, he said he couldn't do that because I already drove on this battery. Worst experience ever.
WARNING!!!!!! DO NOT PURCHASE ANY Electronics from Any advance auto parts. They have a new policy where they will not return any electronics not even a spin sealed in the box and you have a receipt so do not purchase anything from this chain.
Also prices seem to be a lot more just go ahead and price it for breeze air freshener for five dollars versus Home Depot for breeze for two dollars. They need to do better at being competitive been a while since I’ve beenTo advance auto parts and I will definitely be on the lookout to come to auto parts as well. Not the store it’s the corporate policies and put a hurting on consumers
My local store , I believe factory parts are crucial in many areas , that being said my local store is tops in their industry. They've waited for me , assisted many times when I'm running to leave for a cross country over wide boat haul , The perks program is great , the more you spend the more you save , For all those late nights and covering my back , a five star rating and a big thank you to the crew ! JC President JC Marine Services of SWFL LLC IG@jcmarinetransport " One call handles the hull haul "
Visit this place often is close to my home Staffing not friendly not greeting at all which is surprising as friendly as the manager is can't wait to new car parts store opens up down the street
I'd leave zero stars if I could. I went in to find some LEDS for my motorcycle. I took in the bulb that fits and saw a pair that I thought was a match. I took it to the register and asked the guy before I bought them if they would work, he called the other guy to analyze the bulbs and said no. I asked what size is needed and he literally said, you'll have to go over there and see, that's it's one of those over there. I simply said, okay and went on to look for what will work. I was the only customer there and the guy on the register was on his phone and the other guy was in the back doing nothing and showing each other these cool videos they found... I got no help at all.
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