What clients say about O'Reilly Auto Parts in Crescent City (FL)
They had exactly the tools I needed. This is the neatest, cleanest, most well organized O’Reillys I have ever been in. I wish my local store was this good, but Wayne and Gabe would have to come with it, it is obvious why this store is top-notch. I can’t say enough good things about these people!
First thing I want to say is thank you Oreilly for bringing Elmo back . First thing I want to say congratulation's on becoming the store manager . I stop coming to the store because the atmosphere was off. I walk in the store everyone was happy greeting people she has an amazing team . The way they are with each other I haven’t seen it since they first open. Thank you Elmo for always going out your way to help me and my whole family . We love doing business with Oreilly auto part. Elmo from my family and I we say thank you so much for all you have done for us . Thank you for helping my father and brothers with the car jack today.
Allen provided one of the greatest customer service experiences I have had in an incredibly long time he was very helpful and knowledgeable so he absolutely deserves this five star review!
I hardly leave reviews but I felt I with the amazing service the Assistant Manager Alan P provided with my many questions regarding the noises my car was making he was extremely knowledgeable, patient and knew exactly what I needed. ordered the parts for me with ease. Most other auto part stores they try to rip you off not this place definitely recommend especially with him being the
leader of this location. 5/5 for sure
I ordered a battery online from their website. When I went to pick it up the guy at the counter said there was no online order after I handed him the printout from the online purchase. Again, he said there was no online order. He asked the other counter person to look. I handed him the printout from the online purchase. He said there was no online order and handed the printout back to me, then proceeded to help another customer. So, after a heated discussion the first guy called the manager back in as he had left already. Manager comes in and cant find the order and the first guy laughed about it. Then another heated discussion. After all of that... the manager walks to the online order counter and says" oh yeah, i pulled that this morning and handed me the battery. Why didn't any of them look there first! They need training. Total incompetence . I have an account but will not go back there. Jeeeez.
I went in there today and there was a young boy named Ethan and he was such a great help sold me a chain for my bike and explained in detail why my bike had a malfunction will definitely be returning here !
Didn't have all the parts I needed. Service staff didn't know much about the store. It was like they were dropped in by boat to fill the employee roll.
I was a faithful customer till the manger Niefty left . Just entered the store and not ONE WELCOME!
then asked for my parts that I previously called to leave out for pickup and the young lady ASSUMED it must be the parts they received from the truck . I also have a account and that was to much for the young lady to look up .
GOOD BYE AND GOOD RIDDANCE
BACK TO AUTOZONE OR TILL THEY GET MANAGEMENT THAT KNOWS CUSTOMER SERVICE
We had an excellent experience at your CC store with Neftali! We drove our gas golf cart down to them to have its battery replaced and they were so kind and handy with the tools. They even let us come inside out of the rain with the cart!
Love Oreilys ! The Assistant ANNIE Helped Out My Family A lot! It Was A Very Bad Day , The Car Was Running Hot With My 1 year old in the car , A Very Big Thanks Too ANNIE She Is needed and Very appreciate! ❤️ Much Love Too Oreily’s !!!
This is by far one of the best auto part stores I’ve been to. The girl that works there was so helpful and so kind. I’m sorry I can’t remember her name but it was her and a older guy with grey hair that helped me. I will be coming back if I ever need help with my car and will tell my family to.
They were great! Annie was so nice to help us by installing a new battery for my wife when she was stuck on the road and she had our new born baby . I went in there she walk up to me once I walked in and ask me if I anything for my car and when I heard her name I said thank you for going out your way to help my wife and new born in the rain. God bless her. She got me the best rotors and brakes with the best brand. I’m very happy she back working in autoparts. I I know it's a service they provide, but she did it with excellence and courtesy! Great customer service! O’reilly tell Annie we love her for being a great person even off the clock.
Well we went in looking for shades for our motorhome,nefty was working said that they can order them so we measured our windows, called back and said here is what we need,he replied no problem I'm waiting on one more distributor to give me a price,I said ok,so waiting all day for a phone call back,I called AutoZone and they will be in there store by Wednesday, it's very important to have these if you have a class A motorhome, and I truly felt like it wasn't a Big deal for O'Riley's and I drove by the store twice today running errands and no they were not busy,so as far as anything else we need we will be shopping at AutoZone in crescent city Florida 😁, see ya O'REILLY !!
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