Fenix Parts Auburndale (Previously All Pro) in
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Address:3599 Old Dixie Hwy, Auburndale, FL, United States
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Rating:
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Phone:
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Methods of Payment:
- Credit cards
- Debit Cards
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Services:Used auto parts store
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Website:
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Zip Code:33823
Working Time and Location
What clients say about Fenix Parts Auburndale (Previously All Pro) in Auburndale (FL)
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I’d give -100000 stars if I could due to no communication, customer service, they say they have parts but don’t, they’ll take your money in a heart beat though, they cancel your order without even notifying you about it. Here’s what happened to me with this company. Went to order parts for my daughter’s 2006 VW Beetle convertible over the phone and spoke with Marco. The parts were the rear seat and both from seats. He stated all they had was just the RF seat until I stated that on their website they had all three, then he said they had the LF seat but not the rear, then after giving him the number for the rear seat as well then he said they had the rear seat (should have been my red flag to not order from them). I placed the order by paying for it and got the receipt, but then he wanted a copy of an ID sent to his phone or to a phone number. Never did because of concerns dealing with identity theft. Went to the closest location in Auburndale to show the ID instead and pick up parts, but no parts at the location, something they don’t tell you. Needless to say they cancelled my order without notifying me about it but they definitely kept the money, so far. Had to get ahold of my banks fraud department to make sure I get my money back because after reading reviews some people say they’ll refund never got refunded or took forever. When they know you’re upset about everything they refuse to answer their phones and messages. I will never do business with this company again and would definitely suggest buyer beware, as some have said.
Oct 14, 2025 -
!!!Very bad customer service in particular over the phone and then you have to wait for 2 to 3 days to pick up parts?!!? ((You are not the only one selling junk parts))
Sep 16, 2025 -
This place has almost any part you need. If they don’t have it, they can get it. From low mileage engines and transmissions to any body part you need. Everything is OEM so it’s not a manufactured part. No need to bring tools, they pull it for you, wrap it or box it. They also ship anywhere in the United States.
Sep 09, 2025 -
Judy at the front desk provided excellent customer service she’s definitely a keeper. Great listener.
Aug 28, 2025 -
Awesome used auto parts location. Judy at the front desk had great customer service and made sure I got everything I needed before I left.
Aug 26, 2025 -
Called to order part and pretty sure talked to someone in another state, but they were amazing and very helpful. He texted me when my order was ready and answered any questions I had when I texted them. When I went to pick up part I was greeted and asked if I was picking up or looking, so I'm guessing you can go to the yard and ask them if they have what you need also. I was taken care of quickly and efficiently. People at the yard were great and very helpful. Part was a good quality used part. Will definitely do business with them again! Thank you!
Aug 22, 2025 -
Excellent service, good prices, and top-quality attention. Judith Delgado is very friendly and takes excellent care of her customers.
Aug 14, 2025 -
Have been going through an absolute nightmare trying to find a specific seat and wire harness and even though my search continues Fenix went above and behind to try and find this unicorn for me. Mark Ausborne and Judith Delgado tried so hard for me that I had to leave them this review. Judtih was even counting wires on harness just to make sure it was the correct one. This is what perfect customer service looks like and how you keep customers saving your number as a favorite. Definitely my go to shop for parts now. Fair and unbeatable pricing and trust me when I say this because my search has been everywhere. THANK YOU FOR DOING YOUR BEST AND YOUR EXCELLENT CUSTOMER SERVICE!
Jul 01, 2025 -
I had an excellent experience at Fenix Salvage Yard thanks to Jim Prevatte’s outstanding customer service. Jim is always incredibly friendly, knowledgeable, and goes above and beyond to help me find exactly what I need. He is patient, answered all my questions, and makes the entire process smooth and hassle-free. It’s rare to find such genuine care and professionalism at a salvage yard, and Jim truly made the difference. Highly recommend Fenix Salvage Yard and Jim for anyone looking for quality parts and exceptional service!
Jun 02, 2025 -
Every time i order a part from jim or speak with him he is very professional and always willing to go the extra mile to make sure i am taken care of. Highly recommend using jim!
Jun 02, 2025 -
Jim Prevatte at Fenix Parts was outstanding! He went above and beyond to make sure I got the right part for my vehicle. Communication was clear, fast, and friendly. The part arrived on time and in great condition. It’s rare to find someone this reliable in the auto parts industry. Thanks again, Jim!
May 31, 2025 -
I had a great experience working with Jim Prevatte from Fenix Parts! He was professional, knowledgeable, and very helpful throughout the entire process. He quickly found the exact part I needed and made everything smooth and easy. Excellent customer service — highly recommend Jim and Fenix Parts!
May 31, 2025 -
Fenix is my go-to source for all our salvage parts needs. Jim P. is extremely knowledgeable and always eager to help. He always tries to match prices for us and is always willing to work with us. I can't recommend Jim P, enough. Thanks Jim!
May 30, 2025 -
I deal with Tom Moschetto on a regular basis and always satisfied with our transactions. He is the only person I am comfortable in dealing with. Thank you
May 30, 2025 -
Tom is always there to help with ordering parts and with logistics! We love doing business with him! Answers the phone early and great customer service
May 30, 2025 -
Jim is my go to when calling Fenix! Always friendly and willing to help in any way he can to get me what I need! Couldn’t recommend him more!
May 30, 2025 -
Jim Prevatte is great! If you need an engine or transmission, he's your guy. Always finds what you need and excellent with follow up.
May 30, 2025 -
Anytime i need a part I can rely on Tom Moschetto. He has been my guy for years! Quality parts and on time!! If anybody needs parts then call this guy asap and I assure you he will take care of you!
May 30, 2025 -
I reached out and had a conversation with Tom M, and I must say, he was exceptionally professional. He addressed all my inquiries thoroughly and managed to get my parts to me in no time. I’d rate my experience a solid 10 out of 10 and would wholeheartedly recommend his services!
May 30, 2025 -
I always call Tom at Fenix whenever I need parts. His customer service, knowledge, and expertise are unmatched. He's reliable, knows exactly what he's doing, and always goes the extra mile to help. That's why I only deal with him—he makes the whole process easy and stress-free.
May 30, 2025 -
I use Fenix over the competitors 100% of the time. The main reason being my rep JIM P. is great about returning emails, answering calls and communicates accurate parts and delivery. Zero issues!
May 30, 2025 -
Great service, delivery on time! Coleman is the best, he always help us to find parts at excellent price We have been buying from Fenix (with Coleman as a seller) for many years with great results 100% recommended
May 30, 2025 -
Best salvage yard in central Florida! Quality used car parts at fair prices ! I’ve used them for the past 10 years and never have they disappointed. I always speak to Coleman . He has lots of car knowledge and is very attentive to his customers. Thanks for your help !
May 30, 2025 -
I have been dealing with Coleman for 2 years and he is an outstanding person. He always goes above and beyond to get me the parts I need. He is great with time management and knows stuff needs to get done. Since day 1 he has always treated me with respect and he is always happy to teach me something new. Trust me Coleman is that guy.
May 30, 2025 -
Great prices and great service. My man Coleman Riggs goes out of his way to help us out every time. Couldn’t ask for a better sales rep!
May 30, 2025 -
We are a fast based repair facility for a very high volume customer. Coleman Riggs @ 402222 has always served us very well. He helps with things sometimes are forgotten about, like color matching or speed of delivery to help our business and save money. Highly appreciated and recommended.
May 30, 2025 -
Coleman is my go to guy, alway's takes care of me. I have done a lot of business with him and always gives me great customer service and gets my parts on time...
May 29, 2025 -
Fenix Parts has been nothing short of amazing to work with for our business, especially our contact, Coleman. He is always on top of any inquiries we have and always willing to find different parts and pricing options. Coleman and Fenix are one of the most professional and friendly vendors that we deal with almost daily. Our delivery driver Norman also always goes above and beyond every time we see him and is a pleasure to deal with. Lance Bayside Auto Works
May 29, 2025 -
Coleman Riggs is the man! I've worked in the automotive industry for 41 years, and have never been taken care of for recycled parts like he takes care of us. Always answers the phone and communicates whenever there is an issue. He's my go-to man in the industry. Thanks, Coleman!!
May 29, 2025 -
If i could give less than a one star I would! Purchased a part, when it was delivered it was wrong. I refused the delivery per the shipping instructions and the shipper returned it to the Auburndale location the next day. They tell you to communicate through the ebay app. It takes them a day at least to respond. The extension for the ebay manager is 1000555. The customer service here is an absolute joke. I've been trying for over a week to get any type of answers.
Apr 16, 2025
Nearest Junkyards to Fenix Parts Auburndale (Previously All Pro)
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