This rating is based on customer reviews, inventory size, pricing, and service quality
Webb's Towing & Auto Salvage in Auburndale, FL earns a solid 85/100. Recent feedback is largely positive about professional, compassionate drivers (Dustin, Jesus), quick arrivals, and fair pricing that some call reasonable. Customers praise friendly staff and smooth tows. Complaints exist: one serious billing/impound issue, a dispute over insurance communication and equipment requested (forks vs flatbed), and a note about a driver’s speed. Yard organization, inventory variety, and part-finding aren’t covered, so those aspects remain unclear. Overall: fast, courteous service with a few red flags.
late last night, my tire went flat and trapped me at home. mike from webb's was assigned to me, and i am extremely thankful. mike called to provide an ETA and was punctual. furthermore, mike provided options for my issue - a much appreciated courtesy! he was exceptionally pleasant, a consummate professional who spared me from a very stressful monday!
The tow truck driver was courteous, and so very knowledgeable. He climbed under the hood and got my car started instantly saving me a real nightmare! Courteous and knowledgeable. My car started instantly saving me a mess of problems
Prompt service, thanks for handling me professionally. Hopefully I won't need you again....lol... but if I'm in need i will be using your services....Thanks again
Phil called me twice to let me know how far he was and then to let me know he’d be where I was in 10 minutos. That gives a sense of caring. He’s very kind and outgoing and did a phenomenal job.
May God bless him, his family and Webb’s Towing.
I highly recommend this business.
Thank you so much!!!
Waited 2.5 hours for towing after I was assured no more than 90 minutes
They never called to advise they are late
Had to call them many times to get updates
When the showed they offered no apology and no discount
Inssurance said it will be $55 total fee
Tow guy said that’s only in cash and if I want to pay with card I have to pay $75
Def would not recommend
I had a tire blowout on my rental car while on the interstate a few weeks ago, and Dustin who came out was absolutely incredible. I was stressed about missing a work event, but he was so kind and reassuring. He genuinely cared about my safety and got me back on the road quickly. His professionalism and compassion during a stressful moment made all the difference. Highly recommend this service!
Received excellent tow service with Jesus. Popped a tire and he was professional and helpful. Arrived earlier than anticipated and even gave me some great car tips!
Towed my motorcycle overcharged me if I did not pay the bill they would’ve sold my motorcycle while I was in the hospital. I will be reporting them to the better Bureau of business.
Really bad communication between the towing and my insurance my insurance specified the tow with the forks not flat bet and they send a flat bet and they said the insurance company never communicated with them and my insurance actually did will not recommend this towing company
320 Old Dixie Hwy, Auburndale, FLCar repair and maintenance service
3599 Old Dixie Hwy, Auburndale, FLUsed auto parts store
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