What clients say about O'Reilly Auto Parts in Oldsmar (FL)
Go see Matt on Saturdays! He helped my friend get the right wipers for her car, and placed them on her car quick and efficiently with a smile! He also is very knowledgable and advised her about her daughters car, and said to bring it in, he could run a diagnostic. Also store is clean. Thank you O’reillys!
This past Friday, I came in to get information on a part for my truck. Normally, I work with the assistant manager, Mike, and things go smoothly. However, this time I was assisted by Alex, and the experience was very different. He seemed irritated when I asked for help, was rude throughout our phone conversation beforehand, and even stopped assisting me midway through to take a smoke break. Though I want to attribute this experience to a bad day, the other employee was apologetic and finished the transaction, which told me that this is normal and expected on his end. Overall, this place is my go to but from now on I will bank on speaking to another employee.
Excellent service. The staff was very helpful. Went in the middle of a rain storm and the gentleman behind the counter Put our windshield wipers on the car without any hesitation. Thank you very much O’Reillys.
We previously had our battery replaced by an O’Reillys a couple years back for a 2012 4 cylinder Ford Escape where the battery is held together with two bolts closest to the headlight. It was about time to get it replaced again so we went here. We were told no that it has to be professionally installed and that they wouldn’t do it. We went somewhere else down the street where they were also very surprised when we told them our experience especially since it’s an O’Reillys battery. They removed and installed a fresh battery of theirs in a couple minutes. Definitely disappointing since I’ve been here before for many other things. The response from the guy at the counter was, “We’re just a shop, not mechanics.”
Dude… what?
My battery was dead but still under Warranty. Manager, Bill, had us jump through hoops to prove that I originally "purchased" it, since I only had the "Order to be shipped" when I bought it last year. Took 2 days to resolve the issue, and replace with a new car battery. NEVER DO BUSINESS WITH THIS LOCATION!
Purchased a bag of assorted rubber grommets. Only two from the assortment were the correct size for my needs, and I was fine with that. The 1st one broke from dry rot the 2nd day, and the second dry rotted and fell apart in one day. I did not save the receipt, so I did not bother to try to return this $10 item. I'm sure they have been hanging on the hook for quite a while.
These guys are fantastic. Open as soon as they could after Milton. Always friendly and helpful, understanding of difficult situations and never trying to nickel and dime you into a part you don't need. I go out of my way to do business with these folks for that reason.
Based on my visit a few weeks ago! They had a part for my BMW and no one else had it. They were very accommodating and helpful because I needed to repair my car quickly!
I appreciate the way the treated me and looked for ways to help me and get me back on the road
Ordered an axle seal yesterday. Guy said it will be there the following day. Come to pick up and it was never ordered. I’m sure I’ll come back later for some other things in a pinch. Now I’m going to order it online for half the cost but checked down the street at Advance Auto. Got it for half price ($43 otd).
These guys are awesome. And honest as the day is long. Battery on my car died after a year and a half. Once the guys heard that they asked where I purchased the battery and suggested I see if it’s still under warranty. Turns out it was! Couldn’t do business with them this time because I’m claiming my warranty with the competitor but they won my business for the next time. Thanks O’Reilly!
Steven was the best! He was so helpful and saved us from a tow. Above and beyond, for sure. Your company should be thankful for his great customer service. Thanks Steven!
Many thanks to Stephen and Christian tonight for helping us with our battery. We appreciate your kindness and professionalism. You helped two old ladies in need🤣😄🤣
They were great! Friendly, helpful and informative. Helped me change out my headlight on my lunch hour. Quick and easy! Make sure you give them a nice tip when they help you. You'd be paying so much more at a mechanic.
I had the ABSOLUTE best service and experience at this location. George and Sam were extremely knowledgeable, provided all of the options for my auto parts need and then provided world class outstanding customer service! I have to drive past autozone and advanced auto parts who have lost my business forever just to get the service I received at O'rielys. Come here if you want all your auto needs met!
Great service. We had our alternator go out as we were returning from Legoland and pulled in to O'Reilly. George was very helpful and we were able to make it home safely.
Always easy to get in and out. Very helpful. A bit more expensive but the knowledge of employees is important and they are much more kind then other autoparts stores i have been in. Kindness is important in stores to keep customers coming back.
I went to the store on West Waters Ave about 10:30 on Sunday August 2nd. Upon entering a brown headed young man behind the counter told me I was not allowed in the store without a mask. I am a 72 year old man with a breathing condition. I told him I have a health condition. He asked to see doctor proof, a clear violation of HIPPA laws. Currently in Hillsborough country, the onus for mask wearing is on the individual, not the business. I am disappointed in this young fellow's rude behavior. It is not what I expect for customer service. I went to a competitor across the street, was warmly greeted and given quality customer service. I won't be back to your store.
My windshield wipers were shot... stopped by O'Reilly and the guy installed new blades and had me on my way in ten minutes. And probably $30 less than the dealership charge. And I didn't have to make an appointment and sit in the lounge for an hour or more. Way to go O'Reilly👍
Had an error light and needed to get the code reading. The worker was rude and refused to check the code for me. Wanted to know what code was popping up and if it was still on. I let him know that it comes on and off and I’m not sure if it’s on right now. I just know it needs to be checked. He refused to check if it was even on. Totally ignoring my request. Listen I know it’s free to get your codes checked but if you want me to buy parts from you than you should go the extra mile to help me figure out what the issue is. Not coming back again.
Tampa rd. location. Not greeted. Then bugged by a parts guy that must have been lonely cause he wouldn't shut up. I left cause he got on my nerves plus prices were too high. went to walmart
Outstanding service, every time!! My mom was there getting parts for my Honda Accord and was not sure what she needed. James went about and beyond to help her get the right parts for the best price. Furthermore, she returned for additional items and he gladly helped her with everything. I will only go to this location because of the execellent service that we receive. Employees at like these are hard to find and I hope that they are recognized for their hard work.
Excellent customer service. I needed a radiator hose for my 18 year-old car and they had one shipped down from GA overnight and I picked up the next day. The employee also helped me find pliers to remove hose clamps with. I hadn't been in the store before, so I didn't know where anything was (tools, coolant, clamps, etc) and he was very patient and helpful. The hose was pretty expensive for being just 14" long, but it was also shipped overnight and it's much cheaper than going to the shop. Anyway, great auto parts store. I will be back for sure!
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