Had a terrible experience, went to sell a car, talked with a worker on the phone and was told that u would be able to drop the car off on Sunday. Told a different story once I drove with my truck and trailer an hour and a half away. Couldn’t bring the car back the next day and had to sold the car to the place next door at you pull it, was treated very well, and was in and out in less the 10 minutes with check in hand. Will not be back to PYP
Today I met the new plant manager David, and it’s clear he’s doing an excellent job turning this yard around. The staff is friendly, professional, and very knowledgeable. Overall, a great experience at a very nice yard.
I used to come here to get parts for my truck. I recommended this to a friend turns out someone that works there gets the parts off the trucks that he thinks have some value so by the time you get there you won't be able to buy it at the price LKQ has them. Example. I've been chasing a hood for my truck every now and then the hood gets in. The guy bought the hood. When I got there it was on a shelf on the right when you walked in. I asked about the hood they said someone bought it already. Then the guy that works there cheking the parts that you're buying told me:"When it gets to my house it'll be $500, that's a hard hood to find" one of my friends ended up buying the hood on saturday from him. For $250 literally inside of the junk yard. It was a black ram 1500 that got in on friday september 19
The entrance fee process should be only collecting money. The look up of vehicles should be done separately window or optional. That way the people can get in faster and begin getting parts.
The yard is very dirty and full of white chalky powder. The rows are full of trash. You could trip and get hurt or something can go through your work boots very unsafe place fine.
Got what I needed, although I do believe did they add a lot of extra charges that are not needed like a $17 dollar warranty on aluminum rims actually it's the core if you don't watch it they will add core return charges and a whole bunch of other things how to make your payment on used items a little bit high
All the way from Homestead, went to West Palm location twice last week, both times, awesome experience, very clean and organized, cars easy to find, customer support and prices are very good. Great, Big thank you to Marlene! awesome person, great help and very pleasant.
Adding guarantees charges to parts without notifying the buyer. Adding almost 30% of the total price as gurantees that you dont wven inform your customer of is illegal.
Whose bright idea was it to remove the windows from the cashiers booth?
You may save money on your FPL energy bill, but hot and disgruntled enployees are not assets, they are liabilities.
Treat your employee’s well and they will take care of your customers.
GMT
We were looking for 2 doors for a 2008 Lincoln MKZ and Marlene was great. She was very pleasant and responsive to our needs. After looking at vehicles 15 minutes we got rained out and Marlene gave us free passes to come back another day to go through the listing of cars to find our doors. Thank Marlene for all your help!!
I needed a spare tire for my new to me car. I was nervous to not have one. I’ve never been to a place like this, I’m completely going in blind. I walked up, my fellow Massachusetts girl Marlene got me right, found the part, told me how to maneuver what looked like real life Radiator Springs junkyard from Cars, as the dark clouds literally rolled in, I got it out of the old car, and into mine as hail poured from the FL sky… took less than 25 mins all in all. Marlene was knowledgeable and super friendly. AND you get pink wristbands like your in a club!
I went to this place and pulled the part I was looking for. When I went to check out, the line to the register was super long. I waited for while and saw a lady that works there as manager. I asked her if she could have another employee to open additional register to move the line faster as the wait was really long. She told me “it is what it is” and if I did not like it then I can go somewhere else. Seriously ??? Is that how you treat customers LKQ???? You need to fix this problem and fast with people like this working at your company otherwise your business will be heading in the wrong direction. Not going back there and neither are my friends. Thanks.
SAVE YOUR MONEY DONT GO HERE !
A year ago this was a great place to pull your parts from. Now the prices and customer service is horrible. The woman at the checkout counter are beyond rude. I got charged for a warranty I didn’t ask for and when I ask for it to be removed she lied and said she couldn’t do it. GO SOMEWHERE ELSE
Place is a rip off now. They expect you to tell them what car you pulled the part off of and that effects the price. It's basically Facebook marketplace prices but you have to do all the work. And they never have wheel barrels. Go next door. It's a better junkyard with friendlier people
I used to come here about a year ago and it was fair pricing. Now it’s a rip off! $65 dollars for a used coil pack? And the way they hound you when coming in to sign in. Place lost its vibe and friendliness.
I just had my first visit to this yard, and I'm beyond impressed! It's clear that other yards could learn a thing or two from this phenomenal place. The team here operates like a well-oiled machine—efficient and welcoming. Right when I walked in, they promptly located the cars I needed and provided a detailed list. I even left a part in my bag by accident, and they kindly safeguarded it for me until I returned. The organization of the yard is top-notch; I found my car immediately.
During my visit, I encountered some of the regulars who quickly helped direct me to the right spots. The manager, who handled my checkout, was exceptional. Her expertise in auto parts is unmatched, and she even offered me a 90-day warranty for a small additional fee, just in case. The whole team here is outstanding, creating a genuinely positive environment that makes you eager to return. I left feeling confident that I made the right choice—this is definitely my go-to yard for all my used parts needs from now on. Thanks again for such a fantastic experience!
Absolutely disgusting business st this place!go to any scrap yard but this one. The day I went here a person pulled a gun out on an employee. The management is horrible! I payed for an alternator, starter, tail light and a condenser. I had them pull the part. They never called me to come get it and when I made the 1 hour trip to pick up my parts the tail light was the wrong side. Instead of ohhh our bad I get, you didn't buy the warranty so you get no refund. I said that's horrible business but I need the right one and was going to buy it right then. The manager says we don't have a picker today so I said ok I'll pay now and pick it tomorrow so I don't have to drive another hour. She says no we can't do it. With the most disgusting attitude. Absolute disgrace of a business and of course you can't call them all you can do is drive there a million times. Do not use. You have been warned
It was indeed a pleasure to have met this lady by the name of LORI and her staff. Excellent service from the helpful staff. Good advice, great knowledge on the vehicles. The most important information I got was to take the insurance?. (If that's what it is called) and I did because I wasent sure about the part that I was looking for. Thank goodness I did.
Thanks to all that wonderful staff at the PALM BEACH BRANCH
THANK YOU LORI.
I liked this place, but I went to u pull for the first time and realized how nice it was to not be searched coming in and out of the yard. Also it was nice not to be forced to traverse an oily WW1 battlefield of a yard. I think I paid literally 50% less for the same major part at u pull. The carts here are hit or miss, but the supply is low.
I will say they have a pretty good rotating stock of certain vehicles which Is why I went so often. I'll definitely be back
Edit: I came back for the first time in a year. I'm not sure how they are in business. If nothing else, the employees are on a mission to make sure you don't want to come back. They must get commission for every customer that doesn't return.
Edit2: The price has gone up astronomically. If you want to save 65% go next door to you-Pull
Great selection, affordable parts. My only complaint is the lady that rings everything up. She has such a nasty attitude, if you ask her a question about anything she adds more fees to your total. What ever happened to being courteous and helping the customer. I'm sure she deals with all types of people but that doesn't mean she gets a free pass to be nasty to everyone she wants to. It's most likely because she hates her own life so give her a break.
I drive an hour to get to this yard they have always worked with me I'm the past and today they refused to take care of the customer. They made it seem like I was in the wrong for refusing to pay 150.00 for a honda rocker assembly. They whole cylinder head is 93.00??? When I told them there is no specific category for what the piece actually is the supervisor said and I quote " we price them high so you won't rip the motor apart". When I asked about the misc. Category the supervisor said oh no we can't do that or I will get I'm trouble and or I would have to do that for everyone. In the end I told her I was disappointed they didn't even try to help me and they could care less if I complained. I went next door to the competition they said oh that's a rocker assembly and charged me 20 bucks for the same part. Went back to lkq to take to store manager before writing this review and they wouldn't let me talk to him I had to talk to the lady again and she said well I see you got what you needed so your all set. And I said yes no thanks to you.
Sold me a completely dead battery. Here’s the proof. Would never go back there for a battery or anything. Just buy new so you don’t have to worry about going back to find one that works.
Half my car is from LKQ, best selection of import vehicles in West Palm Beach, download their app so you know when your car comes in so you can get that hard to find piece. $3 entry, reasonable prices.
Large inventory, reasonable prices, and good layout. It's easy to get in and out and also to find the cars one is looking for. Free use of wheel barrels and a few other things. Would recommend.
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