My vehicle was towed while I was attending a church festival, along with several others. While I understand towing companies are performing a service, there is absolutely no excuse for the way I was spoken to by an employee named Thomas.
Thomas initially told me that my vehicle would be held overnight because they “do not release cars after hours,” despite the fact that this business operates 24 hours a day. This directly contradicted Florida law regarding access to a towed vehicle. It was only after I explained the law to him that he decided to release my car.
When I arrived at the facility, his unprofessional and disrespectful behavior continued. He was hostile, dismissive, and spoke to me in a manner that was completely inappropriate for someone dealing with customers in an already stressful and expensive situation. He stomped away several times like a toddler throwing a temper tantrum simply because he has to DO HIS JOB.
Additionally, the entire establishment smelled strongly of pot upon arrival, which only added to the overall lack of professionalism displayed.
Having your vehicle towed is already frustrating enough. Customers should not have to argue their legal rights or be subjected to misinformation and disrespect in order to retrieve their own property.
Side note- Thomas was wearing a make American great again hat. Real conservative men don’t treat women with such blatant disrespect. He should be ashamed of himself and I hope he doesn’t have daughters.
JD was the tow truck driver who arrived promptly and had my vehicle ready to tow under 5 minutes. I appreciate the expedited service and expertise he has.
I called Sheehan’s this morning because their number is listed on our community board for towing and parking inquiries. I was simply trying to understand why a parking sticker was placed on a vehicle.
Instead of being told politely that they only handle towing and not stickers, or being advised to contact the community office when it opens, I was spoken to in a berating and dismissive manner at flipping 8 am.
I was told the vehicle received a sticker because it was parked in a guest spot and “residents can’t park there.” However, we have two registered resident vehicles and only one assigned parking space…. so I asked where the second registered vehicle is expected to park????????
We have followed all community rules and have done absolutely nothing wrong. This is clearly an issue that should be addressed by the community office, not taken out on residents who are simply asking questions.
The situation itself was frustrating enough, but the tone and attitude on the phone were completely unnecessary. A little professionalism and basic courtesy would have gone a long way. ESPECIALLY TOWARDS SOMEONE THAT DID NOTHING WRONG.
Desmond is an Allstar!!! . He has amazing customer service and provided the most detailed invoice which granted the customer a refund he has been trying to recover since October. Desmond is truly a real asset and has true people skills. Thank you Desmond!!!!!
I have used this company quite a few times for some local a in state transport. They have always showed up on time and delivered when said.. all driver are professional and can actually back in a trailer.. I highly recommend this company.
If you're a female like me (actually probably applicable to any breathing human) just know they're going to take full advantage of you however they see a route. Just to make sure they're not getting paid everyday to hold your vehicle hence being in business for 15+ years. The workers are as rude as can be- as unhelpful as possible- and they make the DMV look like a dream next to them. Oh.. Also be sure to have the Declaration of Independence with you to be able to even get your car - or get in it.
It’s amazing when people with most basic jobs can’t even do that properly or professionally. I’m sure if I sat at a desk all day, customer service should be a priority. I witnessed staff talking about none work related matters, playing with a baby and profanity being used. Since 11am, waited for paperwork just to remove perishable items from a vehicle towed, when 6pm came. Was escorted by a rude tow driver to wait outside the front of the building due to them closing, no one communicated or apologized about their system apparently being down, and watched staff leave out the back door to go home, once again not saying one word. Then told we may be charged after hours fees, for their own system error. I would never recommend. Lazy and unprofessional staff. Not even worth 1 star.
I was hired to help recover a vehicle from Sheehan's Towing. And John the manager from Sheehan's Towing, went above and beyond, with great customer service and helping me out. Thank you John. Mike from Native Towing
The Operator Jimmy was just awesome! He was super careful with my Corvette, taught me a few things about jump-starting, and towed it to the dealer safe and sound. Friendly and courteous.
My car broke down in WPB, and the police called them. Gino was very kind and helpful. He even tried his best to help me start my car before towing it to the yard because it just wouldn't budge (and I had to sort out some financial arrangements).
He spoke with the dispatcher while I was with him to obtain service estimates and essentially saved me $50 by waiting until Monday (this was on Sunday) due to the gate fee that only applies on the weekend. It was estimated to be $270-280, and it ended up being $283.79. Getting the car the next morning was pretty smooth, but do make sure that you’re either paying with a card that’s under your name or have the paying person ready and they can send a link, too.
While I hope I'll never have to encounter this situation again, I'd recommend them and would call them again if needed. Note that if you called them yourself, it would've probably been about $50-60 cheaper with ~$126 base fee rather than $180 municipal towing base fee
JD was really helpful. He communicated efficiently by letting me know when he was on his way and confirmed my location. When he arrived he was warm, welcoming and immediately spring into action to help me jump start my car.
The outstanding customer service and professionalism by the driver, Cruz was most certainly above and beyond! I had to ride with him to my repair shop and had a wonderful conversation with him! I strongly recommend Sheehan's Towing for any service you may need! Thank you Cruz!!
My car ended up here after an accident that totaled it. I was pretty badly injured and needed help to clean out the car. The guy who showed up to remove the plates for me cleaned out the car. It had to be a hundred and ten degrees in the sun. I was so grateful for his help.
JD Is the driver that responded to my call. He was extremely respectful, introducing himself as soon as he got out of his truck. Very helpful very fast.
This gigantic heavy duty tow truck cutting in and out of lanes tailgating others on the turn pike. Didnt get a plate wanted to call fhp on this driver. Just now on turnpike south bound got off exit 71 believe. No need to drive like that
JD was very helpful and professional. My estimated wait time was originally over an hour long, but when my tow was assigned to Sheehans they resolved the issue within 20 minutes. Great service and great company!
Not professional at all. My son totaled his car at 4 a.m., and the police call a tow truck. Nasty people work here. Disgusting individuals with no home training or morals. These are the people who give the tow community a bad image and then act shocked. I didn't need anything from them other than to bring my car to the front where they told me to wait. I paid them to bring my car out, and they dropped it down the street in a residential area. I'm surprised the residents dont complain cause I am sure this is not the first time they have been inconvenient with a car on the side of the road dropped by sheehans. Avoid this place at all cost. Everyone i talked to about the situation had an equally bad experience with this place. Beware!
I can’t thank JD enough! He responded quickly and got out to me in 20 mins. My car wouldn’t start and I was preparing myself for a costly trip to the dealership. He diagnosed the issue, and gave me a jump start that saved me time & money! Super professional, honest & helpful - exactly what you hope for when you’re in a stressful situation. Highly recommend them. I will definitely be calling them again next time I’m stranded.
Gardy, He was amazing! My motorcycle was in the garage. Had not moved for quite sometime and needed to be towed to the repair shop. To our surprise, the front brakes were locked, so we could not roll the bike, the was battery dead, the fuel was spoiled, and the driveway was on an angle. He went out of his way to assist with freeing the brake. Then, once freed, we had to walk it down the steep incline and he maneuvered the truck to get the motorcycle on.
Gardy is great, he was extremely patient and was very communicative. I would give him 10 stars. If you are on the road and need assistance I pray that the Good Lord sends him your way
Very professional. Gino was very gentle with my car and took extra measures to ensure my vehicle wasn’t damaged when loading on to the trailer. Would 100% recommend over and over.
I was parked a few feet away from a warehouse I rent on Clare Avenue yesterday, sitting in my truck waiting for FPL to repair the power to the warehouse space I rent. I was parked directly in front of the bush in the photos, where I have parked dozens of times before in the many years I've rented there. One of your tow trucks pulled up in front of me and backed up to position himself to tow my truck. The sign on the edge of the building is clearly there to keep people from blocking the gate and drive into the warehouse area, not the parking space on Clare Avenue. The driver pulled out quickly before I could walk up and talk to him once he saw I was in my truck. I am going to contact the owner of the warehouse because your firm was obviously too lazy to mount the sign on the gate that should not be blocked. I would be perfectly happy to see people towed who block those gates on that avenue. I assume your drivers get a commission for towing people they identify but this is patently wrong in this location. By the way, his truck was blocking the drive into that warehouse while he positioned himself to tow me.
I called around for an affordable towing company. I’m happy that I chose Sheehan’s Towing. They were the most affordable. Gino provided timely and professional service. Polite and accurate communication! Thank you Gino for helping me get through a very stressful day.
The best experience in the worst situation. Driver JD from Sheehan’s Towing was the absolute best! Fastest arrival time I have ever received, extremely kind, and the quickest car hookup I have ever witnessed. Sheehan, don’t let DJ get away from you treat that man right!
Not all heroes wear capes! Sheehan Towing came out and saved us stranded on the road with Boat and Trailer in tow (blew a hub bearing). The dispatcher was awesome and very helpful and Brennan the Semi driver was great. Great service at a reasonable price I would highly recommend
I had a positive experience with Sheehan’s Towing and their exceptional tow truck driver, JD. I was quite literally nervous about the prospect of not using a flatbed to tow my F-150, especially since it had 2 flats on the drivers side. However, JD put my concerns to rest with his thorough explanation of how he would life the truck from the from onto his truck, ensuring there would be no damage to the undercarriage. His expertise and care throughout the entire process made a stressful situation much more manageable. I would highly recommend Sheehan’s Towing and JD for their outstanding service and Commitment to customer satisfaction. Thank you JD!
Excellent service from JD at Sheehan’s! This guy deserves a raise. My car was just towed to an auto-shop by JD. The estimated wait time for the tow truck to arrive was 90 minutes but he showed up in 10, and politely called to let me know he was here. Our building downtown West Palm has a stated clearance of 9ft for the trucks to get into but as we went up to the 4th floor to collect my car, the clearance narrowed. JD expertly maneuvered that large truck to get to my car and was very careful to lead it out without causing damage to either his truck or my apartment’s compound. He was very polite and professional for the whole drive to the auto-shop and I felt very comfortable as a female driving alone in a tow truck with an unknown guy. His truck was quite clean and he delivered my car with care. My car is now being repaired and I will have to use for the holiday season. Thank you so much, JD and Sheehan’s.
I wanted to share how impressed I was with JD's performance, especially considering the challenging circumstances. Despite it being the first day back after Labor Day weekend, rainy weather, and my car facing the wrong way, JD maintained a positive attitude throughout. His approach not only made a difficult situation bearable but also left me feeling optimistic about the experience. He was prompt and managed to get the job done quickly and efficiently.
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