What clients say about Roadside Assistance and Towing Inc. in Niceville (FL)
Our work truck broke down near the toll booth on the Midbay Bridge. Soerenn showed up in 10 minutes and took only 5 minutes to hook up the truck and get it on the flatbed.
5 Minutes!! UNBELIEVEABLE!! We had a great conversation on the way to the mechanic shop. Best tow truck experience ever!
Ask for Soerenn, he's the best!
I thought my car would need a tow, but luckily for me and my wallet, they were able to give me a jump and get me back on the road. Thank you so much for getting here quickly and helping me out! I'll definitely be recommending you to friends and family!
These guys were super quick and easy. Made the call and within 10 minutes my truck was already being towed. The guy that showed up was pro and nice. Good stuff guys. Appreciate local businesses that care.
Was in niceville on thanksgiving had a flat tire didn’t have anything to change it called and he was there very quickly very nice person and extremely good prices
My daughter and my two granddaughters had a flat 11- miles outside of Niceville. They immediately came their rescue and would not leave them until the tire repairs were made. Paid via credit card and filed on their insurance. They were back on the road safely- within 2 hours. I highly recommend them!
Answered the phone immediately and was there in 15 minutes. Very professional, reasonably priced, and helpful. I highly recommend using this company and will definitely use again.
Couldn’t express the professionalism and dedication that roadsides shows. They work with owners, come out at a reasonable and fast timely manner, and take care of people’s property. Please use them when you need a tow.
Great customer service. Positive attitude approach to helping solve my car issue. They were at the house in less than 30 minutes, compared to AAA that quoted 2hours and were extremely negative, AAA member 43 years. Just call local and get the great Niceville service we locals love.
My car went from 100 to 0 as my dashboard lit up and I found myself broken down on the side of Highway 20.
The heat/humidity on this late July afternoon in Florida was no joke, and both my car and my brain were quickly overheating.
A google search led me to Roadside towing and I got connected to Gene.
He was immediately helpful and kind. He was understanding to my obvious distress in this uncomfortable and unfortunate situation and offered to look at my car at their shop, as I had no idea where to take it.
Within 30 minutes, my hope was restored.
Perhaps it was the impending heatstroke, but Gene was glowing and looked like an angel with a tow truck when he arrived!!
He got it towed to the shop that Sunday night and by Monday morning he was calling me and had figured out the problem.
He was efficient, timely, honest and fair in price.
He helped me out greatly during a really tough time. Thank you so much. 10/10 service, 10/10 hearts.
I cannot speak highly enough of my experience with Gene at Roadside Towing!
100% recommend. Great guys, easy to work with, and went above and beyond to get us exactly the help we needed. Will definitely be giving them a call next time we need assistance!
Yesterday, my car broke down at the on base gas station. Roadside Assistance & Towing in Niceville responded quickly, took care of my vehicle, and delivered it to the repair shop. I appreciate their prompt service and highly recommend them. I’ll call them again if needed.
Soerenn was extremely helpful with coming to our rescue when other nearby companies would NOT or had extreme wait times. He was punctual with his timing and despite the road conditions made sure he got us to a local shop which he recommended for their great service as well! Super affordable and 10 out of 10 would recommend! Thanks again Soerenn!
Towed my boat trailer from base and said vin was run by. niceville police and not able to identify owner eventhough valid tag was attached to trailer. Wanted me to pay $420 dollars to get released. trailer was returned to base after I showed proof of ownership!
Absolutely the best roadside assistance ever! If you ever need anything this is the place to call. My car died right at a busy stop sign and he got to me quickly and was able to fix the problem and get me on my way!
We were traveling back home from the beach today when our tire went flat. I called and the lady on the phone was so kind and sent Surin our way immediately. He got us fixed up in less than hour from when we called. I highly recommend their service when you’re in need! Thank you for your help today.
This weekend, we got stuck on a dirt road, on my special lady's birthday, looking for somewhere to have a picnic. They were extremely helpful in finding our location. After a short wait, They arrived and pulled out in minutes. Extremely helpful . Even received a birthday discount.
Mr. Gene went above and beyond for us this weekend. We were in Niceville for a soccer tournament. My truck broke down at a gas station. Not only did he try to fix it before the tow arrived, he provided transportation so my daughter would be able to play in her second game. We wholeheartedly recommend his company for both professionalism and kindness.
My elderly mother and I just had the most pleasing, easy (of all things) tow truck experience! Mom's car stopped on Hwy 20 in Bluewater. She was able to roll into Fred Gannon (thank goodness) and get off of busy Hwy 20. Of course, my husband is traveling and not able to help and suggest just calling a tow company. Roadside Assistance was the 1st that popped up, so I called. The dispatcher was so kind to deal with. She dispatched a truck to arrive within 30 minutes. The gentleman, Soerenn, called when he was 10 minutes out. He arrived within the scheduled time. Immediately diagnosed the broken belt under the hood. Charged the battery, pulled it onto the truck. We were at the mechanic's shop in 15 minutes 😃 The entire process from phone to dropping the car off was a little over 45 minutes!! These days it is rare to recieve any kind of customer service much less great customer service with a pleasant experience. All for a terrible situation of having a car break down. Please call this company! You will be happy!!
Very responsive, great service, very well priced. Our SUV would not shift gears, was stuck in reverse, and would not start. We called after hours on a week day and they were here in less than 30 min. He immediately told us what was wrong, helped us temporarily fix it enough to move it ourselves, and didn't even charge us the full quoted service fee so we even tipped him. We'll definitely be keeping them on speed dial in case we need them again!
Really appreciate this company and their services! In a stressful time they helped a lot. No squirrely weirdness. Straight forward.
Scheduling was so easy, everyone kind, did not have to jump through hoops to get them on base as they have everything in order, weather conditions sucked but still showed up and got my car to the right place, pricing is so reasonable (another company quoted me the same price to just go 2 miles & this company took my car ~10 miles+.) Thanks again!
Excellent service! Kayla was professional, friendly and clearly explained what to expect if I needed to have my car towed. She sent two gentlemen over first to see if they could jump start the battery. They arrived quickly and determined that the starter battery was drained from hazards being turned on accidentally. Everyone was courteous and professional. Highly recommend!
Absolutely outstanding service, my truck was stuck in a very remote location and these gentleman Matt and JJ pulled it out and got me out like absolute pros.
Kayla is an honest and hard working business woman. No matter how near or far they will tow your car. Anytime day or night. Commercial, residents and otherwise. Highly recommend. See photo below: She even helped me get this vehicle as I had been walking and riding my bicycle for 6 mths. Thank you and your sincerely. Yvette
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