Advance Auto Parts in
Key West (FL)

This Advance Auto Parts location has become an eyesore and a disturbance to the surrounding neighborhood. There are several broken, inoperable vehicles permanently parked on the property, people sleeping in their cars, and two mobile mechanic trucks running a full-time operation behind the store.

The noise is constant—generators, tools, and loud music every day. It feels less like a retail store and more like an unregulated auto yard. If these mechanics are “mobile,” it makes no sense for them to operate a stationary business behind the building.

This is a quiet, well-kept neighborhood, and allowing this kind of activity shows a complete lack of consideration for nearby residents. Corporate needs to step in and address what’s happening here.

This is terrible, it's Sunday, December 21st, and it's 9:14 AM. They haven't opened yet, and the guy is inside, he just doesn't want to open. It's unbelievable. I don't know the guy's name, I don't have it, but he opened the door super late and wouldn't let us into the store. There are about 10 of us outside waiting to get in, and nothing, we still don't know anything. It's already 20 minutes late and he's inside the store.

6:48 pm and door is locked will not open it for me. Unexceptable

Went in a couple days ago looking for items to clean my car, been traveling a lot so it’s become pretty messy. I walked in and was immediately greeting by the young man behind the counter (Ian) he asked if there was anything he could help me with and I told him that I just needed a couple things to detail my car, I wanted to do it on my own rather then taking it somewhere. He walked me over to one of the aisle and started asking me if I had leather seats and if I needed anything to clean my carpets. He showed me everything I would need to get my car sparkling clean and then showed me an air freshener that he swore by. I got it ALL, he then walked with me back to the front and checked me out. The whole time he was polite, helpful, and very informative. Thanks so much Ian my car looks fantastic now thanks to you!!

My steering assist message came on my dashboard and then my AC went out. It was a Saturday so I went to this store to see if anyone could tell me anything. I asked the first thing man if he knew alot about cars. He was pleasant and said about a 6 out of 10. He said that the other guy working though was an expert on cars. The gentleman (IAN). Came in from the parking lot and I said "there's the expert". In a very snide voice he said "we don't have experts here, we're a parts store". I said oh, well I understand that you can put a machine on my car and diagnose problems. NO RESPONSE. Drank some juice from his container, stood behind the counter. I said "hello?" He responded hello? Then he said "you need to give respect to get respect" WHAT??? I was irate, put down the stuff I was going to buy and left. Will NEVER return. Your employee IAN was shameful, disrespectful and arrogant.

Donny and the whole staff were amazing. We were just visiting and had transmission issues and he hooked us up with numbers for all the people we needed to get it fixed and even coordinated ordering us a new transmission. We would have been scrambling for days without his help. There’s no doubt where we’ll be going when we have vehicle issues or need parts in Key West!

This is the only auto parts store I go to, specifically due to the customer service from the manager, Donny. He takes great care of his customers and goes above and beyond in every interaction! His staff is great too. Thank you guys!

Sold me a defective radar detector and refused to take it back. They tried to pull the wool over my eyes and tell me what it was doing was normal. My brother in Christ, you should see the way I drive. I use them all the time. I just needed something temporary. The dang thing going off in my center console isn’t normal. Going off while I’m parked facing a tree line at the end of a dead end street isn’t normal.

I tried TWICE to get a refund and they wouldn’t do it. I disputed it with my credit card and they told Visa they sold a good condition product and now I have to write a letter to dispute it. It’s a hassle and all I wanted was a refund and I’d been more than happy to spend more money. Store credit would’ve been acceptable as well. I need a couple new car battery for my pickup trucks. Refund the radar detector and I’ll be more than happy to come back and make the purchase at your store.

Do not buy the Performance Tools torque wrench, they are designed wrong and will cause you to strip threads. Instructions say each mark increases torque by 1 inch lb but really increases it by 12 in lbs. Scale starts at 120 in lb, add 10 marks and it shows 240 inch lbs when it should show 130. Guy at the counter would not listen or read the instructions, maybe he couldn't read. Manager had to come out to agree to refund.

I have had a great experience everytime I visit this advance auto in Key West on Flaggler Ave. Juan is really good at taking care of the customers and very helpful. The manager Donnie is also great. Not to take away from the rest of staff who are very helpful. Overall always a great experience when I come in.

My recent visit to this Advance Auto Parts was outstanding. The store was clean, and the products were a breeze to find. The staff is knowledgeable and helpful. I would like to especially thank Donnie for helping me with my visits to this store. Donnie, great at listening to my questions and problem solving for all my vehicles. Thank you all for what you all do to make the key west location a pleasure to shop!

I recently had the chance to visit these guys and I must say, it was an outstanding experience from start to finish. The moment I walked in, I was greeted by a warm and inviting atmosphere that instantly made me think I would be helped.

The layout of the store is aesthetically pleasing, each section is well-organized, making it easy to navigate and find exactly what you need. They have too many products with excellent prices.

What truly sets this store apart is the exceptional customer service. The staff is knowledgeable, friendly specially Kota and Dony who were genuinely eager to help. They went above and beyond to assist me with my questions and recommendations making the shopping experience even more enjoyable as well they helped me to refill my AC unit which was empty lol, Dony helped me to refill my transmission oil without caring he was getting dirty almost at the end of the shift. I was literally never taken care of the way they did! :’(

Pricing is fair and transparent, I really appreciated the promotions he gave me and that makes shopping here even more appealing. Plus, the checkout process was quick and efficient.

Overall, Advance Auto Parts Key West exceeded my expectations in every way. I highly recommend visiting if you’re in the area. It’s a true gem that combines quality products, fantastic service, and a welcoming environment. I’ll definitely be coming back!

Thanks so much guys.

Hi friends, I rarely leave reviews but in this case felt it was warranted. After driving quite a long ways, My husband and I broke down in the Publix shopping center. After getting a jump, we pulled into this location, just as they were closing up. Donnie (I believe that’s what his name was, he stated he had been there only a short time and was the new manager, (if I have any part of that wrong, I apologize)) kept the shop open to pop in a new battery for us. It was a super hot muggy night and I could see how tired he was but he was very kind and knowledgeable and took his time to talk to us about what the heat will do to an ailing battery. I would not hesitate to bring my car straight to him. Thank you so much! You saved us!

Today, my Jeep battery was dead, and those guys, especially Mr. Hernandez responded immediately, and a new battery was installed and vacation continues, excellent service

WOW WOW WOW !!! The customer service at Advanced Auto Parts on 1835 Flagler Ave is top notch. On August 22, 2024 I arrived there and I told them that I needed to replace my car battery... They replaced my battery for me. I also needed to replace other things in my car and they had it in stock. Donny the general manager and Kota is so kind. I was so stressed out because of my car problems and they made my day. I feel at peace because now my car is running smoothly. Thank you so much !!!!

I've had a great experience here. The factory window cleaning service was ok, but the Windows always looked like rotten Pringles, it leaked sometimes, and the windows were hard to get in and out. Staffs were very kind to help.

I first liked it because my car is fashionable. It made my Chevrolet Buick look even more sporty. The windows are smooth looking and easier to get in and out. The sides seal nicely and it's easy to put up and down. After having it for about 10 months, I had a little issue. I contacted their customer support and...wow! I was impressed by how well they take care of their customers. They were all very friendly and worked hard to resolve the issue in a very timely fashion. Little things can always happen, no matter how great the quality, but with a customer support team like they have... trust me, this company is great!

The two gentlemen who are running the store on Friday 06/14/24 around 4pm. We’re extremely hopeful with my car battery. So the best customer service I’ve ever received.

I’ve had troubles in the past with this location, but the new manager Donnie is turning this location around. He’s very knowledgeable and friendly. If your ever having trouble finding a part Donnie is your guy

Donny was the most helpful person I've come across on the island. He really helped me out with his mechanical expertise. If I need anything for my car I'm going to him. This place is awesome

I had an awful experience with amateurs at Advance Auto Parts in Key West. I went in to get a new battery. The young man who was initially helping me barely spoke and did not appear to be knowledgeable on the subject of batteries. The manager came over to assist and told me my "car takes the platinum battery." I had previously used the gold battery (purchased from an Advance Auto parts store in Texas and it did just fine). I asked if there were any other options because the platinum battery was quite a bit more expensive than my previous battery. The manager told me the platinum battery really was the best one for my vehicle and the gold would only be 20 dollars less. I agreed to purchase the platinum battery. After I paid I walked outside with the young salesman who was initially helping me. He attempted to remove my gold battery but was unsuccessful. This attempt last for more than 30 minutes before the manager finally came out to let me know they were getting a different set of tools. After the manager tried to remove the battery he told me I would need to take the vehicle to a mechanic and have the terminals replace and my battery changed. He recommended PitStop.

I called PitStop and made an appointment. Unfortunately this all fell on a holiday weekend so I had a dead vehicle in my driveway for three days before someone was able to come check it out. The PitStop mechanic removed my old battery in less than 2 minutes. He examined the terminals and told me they do not need to be replaced, rather they just needed to be cleaned. He installed the new battery for me and told me I should not have purchased the platinum battery because it will most likely not last any longer than the gold battery would have. Additionally, he told me there was probably more than a 20 dollar difference in the batteries. I had to pay 100 dollars for PitStop to come to my house (for a total of less than 10 minutes) to simply change my battery because the staff at Advance Auto Parts couldn't figure out how to do it.

I am disappointed the manager influenced me to purchase a more expensive battery that I did not necessarily need and caused me to spend an extra 100 dollars for someone else to complete the service the store should have provided me.

What a beautiful experience here in the keywest. Donnie as the Assistant and Jay the Manager are awesome with quality customer service.
Above and beyond care!
I am satisfied to make this location my to go to store for auto care. Service was excellent!

Luis at the desk was unhelpful and argumentative he refused to replace my battery which was under warranty and I had receipt in my hand. I had to call the manager and he solved the problem. Luis didn't offer to replace the battery I had to request him to do so. Service is consistently questionable.

Place was empty of customers.
4 workers inside, 1 outside.
1 cashier..taking over 15 min to execute a return. 2 workers from the back came up to help with the return. They never looked up to acknowledge or offer help to me. All the while I'm standing there to check out with 1 item.
Wifey in the car with the dog had to text to check on me.

My brother's car kept turning off even after we jumped started it. Angelo checked the car out and put the reader to it, told us what it said and thankfully he let us keep the car there since it couldn't be moved. He also gave us a reference to a mechanic that could help us out. Then, we came back to purchase a battery and Travis was soo sweet and helped us install the battery. We didn't know what we were doing and he went above and beyond to help us get the car started. Excellent service!! The guys made us feel understood and helped as much as they could. Thank you Angelo and Travis!!

We have a great team will give you great customer service. If you shopped with us before and had a bad experience, I will personally make your shopping experience better than the last time you visited! Just ask for Jay or Matt! We have a wide variety of parts and Auto care products. Please come back and give us another chance. Thanks for all of our loyal customers who make us successful every day.

If I could give them a negative rating I would. I stopped going there years ago because of the horrendous service and lack of knowledge, but UPS has chosen this place to leave packages for me now so I'm forced to walk through hell again. After 2 unsuccessful trips my third bore fruit as I saw the package I was picking up on the shelf. My hopes were dashed, however, when the clerk said he had to check it out to me before I could take it. 25 minutes later, after arbitrarily pushing keys on the keyboard he left the station saying he was going to find a manager, so I did what I had to do- took my package and walked out. NEVER GO HERE UNLESS IT'S A MATTER OF LIFE AND DEATH! Use Auto Zone for all your automotive needs on Kw, they are much better.

I am a local! Always gone to this store! There have been so many different managers, employees etc... I had an encounter on the 6th of July 2021, the day before bad storm!! An employee sent me away without helping me replace the totally dead battery on my vehicle which left me with NO vehicle!! The GM Jay
called me immediately He was not aware of situation...He told me to come in today and his asst Matt would make sure that I was taken care of!! They were both so upset and Matt was so nice and helpful and saw to it that I had a battery, no problems,no red tape!! He fixed the problem without being rude!!! That's customer service! Thank you