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Open 24 hours
Open 24 hours
Open 24 hours
Open 24 hours
Open 24 hours
Open 24 hours
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Faster than a speeding bullet! Bullet Towing is your trusted towing company in Palmetto, FL, providing 24-hour towing and roadside assistance services. Whether you need a tow truck for a wrecked vehicle or help with unauthorized vehicle removal, we’re here to deliver quick, safe, and efficient service. Serving Palmetto, North Sarasota, and Manatee County, we’ve earned a reputation for reliability and exceptional customer care. When trouble strikes on the road, count on Bullet Towing to get you back on track. Call us today for prompt and professional service!
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Open 24 hours
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What clients say about Bullet Towing in Palmetto Estates (FL)
The russian man who works at the office cursed me out when I came to pick up my belongings after my car was towed due to a horrible non at fault accident this morning, unfortunately to this horrible place. Another man arrived, in a Mercedes with no tags on - said I arrived at 5pm and I am 1 minute late so I have to pay 35$ to get my belongings out of my car, I said ok, but I said I did not arrive late as I have a photo of being inside the lot parked waiting already at 5pm - he screamed “get out” and pointed to the door. I got in my car and called the police. The police asked them for my belongings, the two men told the police - only if I pay 70$ - 35$ and 35$ to walk onto the lot - I agreed - then the 2 men (russian man and beige shirt ) said forget it that I’ll have to make an appointment tomorrow.
HORRIBLE PLACE.
Horrible men who treat a WOMAN like this. Not safe. Stay away.
Michael was so helpful !
Quick , efficient, made sure to wait until I was in a safe location before taking off. I would recommend this company 10000% !!!
Extremely fast response, amazing communication, trustworthy, and put my mind at ease. I couldn't ask for a better experience and I highly recommend them!!
Matt and Izzy, and their crew, were the absolute best people to work with during a very hard time in my life!! They were so well organized and walked me thru everything I needed to do when I was so lost. I cannot express how much they mean to me and I will always use their service anytime I find myself in such a need. Thank you so much for your help and kindness along this journey.
The WORST tow service!! Had me wait an hour and 45 minutes before telling me they are another 35 min out. I was 25 min from their location. Then when I tried to call for an update the lady on the phone kept sending me to vmail. Never use them if you actually want your car towed!!!!
I’ve used this company twice now each time Micheal has come and saved the day so sweet and really took the stress out of a situation that wasn’t ideal their pricing is very fair and they are very prompt getting to me before their projected time each time! Highly recommend will be using this company from now on! Thanks Micheal :)
Tow truck drivers purposely damaged my car. Instead of loading it properly they attached chains to the front rubber on the car. I told them several times to stop as they were damaging my vehicle. They refused. Finally I was told there was nothing to worry about since insurance would pay for it! Who’s insurance? Mine won’t pay for it. Who wants damage and the huge inconvenience of putting their car in the shop. Horrible and incompetent people. They refused to give me paperwork. I took a picture of it. Good thing since they told me I owed them money and didn’t have any paperwork showing I paid. These people are scammers. I got an estimate of $3,620.73 to repair my car. The manager, Matt, hasn’t returned my calls. If I don’t hear from him soon I will sue Bullet. Avoid this company at all costs!
Had very bad experience with them. Said they would be out within an hour and even gave a text saying they were on the way and be there in 10 minutes. 4 + hours later they still didn't show and wouldn't answer their phones so I finally left voicemail that I was cancelling tow.
Bullet does FHP (Florida Highway Patrol) calls and so they will drop you to the lowest possible priority
Avoid this tow company as they are not reliable and don't tell the truth
Terrible terrible service. Matt was horribly rude to me and my mother. Demanding my 85 year old grandmother she must pick up the car after we weren’t even over the time of payment. Spent 35$ to be towed for no reason. Just disgraceful, car was towed 15 minutes BEFORE our time was up.
DO NOT USE THIS TOWING COMPANY. Had one of my box trucks that needed towed to a mechanic. Gave very specific details to the driver CODY WALDRON on where to drop the truck off at the mechanic, as he has a specific spot that box trucks must be parked in according to the land lord. He parked the box truck in the wrong spot. Okay well mistakes happen I get it. The next day I called them, explained the situation. First was told it was going to be another $460 charge to move it to the correct spot. Then they said someone would be out to move it by the end of the day. Next day comes around and I receive a call from CODY WALDRON trying to justify he parked it in the correct spot. Eventually, after admitting that he definitely parked in the wrong spot, he tries to say that he wouldn't have been able to park it in the correct spot because there isn't enough "space". It's an empty parking lot. I have had countless other tow truck "drivers" park it in the spot that I requested. Simple mistake, could've been an easy fix. Will upload pictures later. Use a different towing company
Don’t give one stars often but boy do they deserve this one. Went in to their office yesterday to help a friend that lives out of the country retrieve his car from their lot. At first they were helpful, said they would send a release form immediately so we could gain access to the car, well, that never happened. Called back this morning, asked the operator if she could please send the form to me or send it again, as we never recieved it. She was incredibly rude, to the point of hanging up and sending my further calls to voicemail. What they’re doing is wrong, each day the car is there it’s accumulating more charges, etc.
My first time having to get my car towed, and as a women it was scary not knowing what to do, other towing companies wouldn’t answer but this one did. They made the process so easy for me! I’m thankful for the man who answered my call and for Alex to coming to the rescue !
This was, by far, my best tow experience I've ever had. From picking up the phone, to setting me on my way, just all around great experience. I knew who my tow operator was, where they were coming from, when they would arrive and even had a map where I could see the operator getting closer and closer. All from a text message and a link. Arrived in about 17 mins. Cody was the operator dispatched and my wife and I had a great time talking with him. Professional, informed, and really just put us at ease. Anytime family or friends or ANYONE who asks me, needs a tow...Bullet will be my 1 call I'll make from here on out!
Highly recommend! I called in the morning, and John was there in about a half hour. They were super friendly and had my car to the shop fast enough for new tires by the end of the day. They were super helpful in a very stressful situation. I will definitely use and recommend again.
I wouldn't recommend another company other than Bullet towing. They're prompt, professional and have great prices. And Cody is amazing! We've used them 3x now and always got him and I'm thankful to him. Thank you Bullet Towing and Cody.. 5 stars hands down.
Thank you so much for providing end-to-end professional services! My car had a mechanical failure on a high speed, very loud state road and the dispatcher was very patient as he got all the info he needed and then stayed in touch by text message. Bullet Towing should up several minutes ahead of their estimated time and carefully loaded my car and got me safely to a shop. I didn’t know who to call and the first few towing companies I tried went right to voicemail. Bullet Towing answers the phone and provides excellent customer service. They do what they say they are going to do. Thank you to the team and please stay safe out there.
Never thought I’d give a review for a tow and storage lot but here I am. Had a trailer tire go out back to my house in Orlando they had the boat and trailer stored safely and quickly allowing me to get back on the road reasonably rate and storage fee.
Ended up taking me 2 weeks before I could go back to get the boat with my work but after speaking with Chad on the phone he waived the storage fee feeling for my situation.
Anyway above and beyond service
Bullet towing was there when AAA dropped the ball. They are fast and reliable and Tonii was not only extremely kind and helpful but was willing to work with us on price due to the situation. Thank you again and we will be using you in the future!
My friend and I were on our way to my place when my tire busted on the highway. We called multiple service outlets, but to no avail I couldn’t get my tire fixed. Thankful we were recommended Bullet Towing and I’m so grateful they did. For one we were a little bit out of the way for their area of work, yet they still set someone out for us. Tim not only tried to change my tire, he did it in the pouring rain. He gave us a ride to the nearest tire shop and made sure we were in a safe, well lit area. Tim will forever hold a special place in my memories. If Im ever in this kind of situation again I will know to call Bullet Towing, if I’m in the area of course.
My friend and I had a tire blowout late at night on the way home and we called multiple other services in hopes of getting help to no avail. We were then recommended Bullet Towing by another service. Tim got there super quick despite it being late and the rain pouring heavily. He took a look at the tire and tried to change it first. However, the lug-nuts were not budging, so he towed us and even recommended a great tire place. The whole ride there, Tim was super sweet and made us feel safe because he really felt like a dad looking out for his daughters. If I ever get in that situation again (which I hopefully won’t), I will definitely be calling them.
Alex and Tim are the best. They came and repo'd my dad's cars from his evil ex girlfriend after he passed, and she refused to hand over the keys. Alex and Tim put up with this awful woman for hours, and collected my two sport cars like professionals & absolute champions. Since the cars couldn't be started & we didn't have keys, these dudes moved them as delicately as possible, and since one was an antique Corvette, I more than appreciated how good they were at what they do. 10/10 recommend
I saw these guys today at my work. The man was helping an older lady out of his huge tow truck. This is awesome and how people should be treated. I will definitely use them if I need a tow!!!!
Not a real good pic, but still awesome company!!!
Two nights ago my wife called me around 12:30 am on her way home from work and told me that she had a flat tire and could not continue to drive her vehicle home. I assumed it would be an easy fix to install the spare only to find out that the last person to work on our vehicle had lost the security lug nut key and I was unable to change the tire. After calling State Farm and them not being able to get a towing company to help us, we took matters into our own hands. After calling several other towing services we were able to reach Bullet towing and were relieved to hear that someone could tow us. Cody showed up within 40 minutes and had our vehicle home in no time. He was courteous and helpful beyond belief! I will use these guys any day as opposed to waiting for the insurance company for hours! Thanks again for the great service!!!
Let me tell you something, I broke down in the fast lane of I-75 near UTC mall a few hours ago earlier this evening, it was pretty terrifying to be honest, it was dark and my M6 is black in color whi makes visibility even worse. I called Bullet Towing and an amazingly talented driver, Alex arrived and absolutely saved the day. This guy and his partner deserves a medal, he went way over and above the call of duty to get my car out of that precarious position by the fast lane of a busy highway. Hats off to Alex and Bullet Towing. Absolute professionals in every sense of the word. THANKS Alex for getting my car back safe. Rob
Great company with great guys and outstanding trucks. My 110 mile one way tow couldn’t have went better. My driver knew all the answers to my questions and made me feel like I was in good hands, which I was.
Highly recommend this company
These guys are spot on. Incident where air manifold dropped all the air from my suspension, couldn’t move, stuck miles from home, called in after AAA couldn’t help me due to custom vehicle. Customer service was friendly and knowledgeable, tow truck driver Collin brought out a rear lift and wheel dolly. Up and home in 40 mins after call and a very fair rate, Thankyou guys
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