To who it May concern.
Went to deliver a vehicle this morning park the car in front of Munich Autobahn spoke to Jose on the phone told me to deliver the keys to Melanie Melanie is very unprofessional cuz she wants me to park the car outside at the other people's businesses not in front of her business tell me the car was going to get damaged there and the car belongs to Jose's customer and that's how they treat people very bad very own kindly and very unprofessional by Melanie you're very unprofessional , learn to have manner. Melanie must be the owner's s daughter because she does whatever she wants and treats you however she wants to who it May concern
If there were fewer stars, I would give them.
There is no word or education. The girl who works there has no idea how to deal with customers and they tell you that a part is fine and when you do the miles and spend your time and gas they tell you that it was sold with the calmness of someone who has no respect for customers or education. Unscrupulous people and parts in poor condition
Unfortunately these guys will find any reason to not return your money even if they sold broken parts. I used to be a returning customer but will not go back or recommend this place everagain
The worst auto shop ever! Believe me this place is bad! They are dishonest people. The guy called Ali and his assistance, the old guy tries to take money they didn't deserve. I went for battery replacement on December 29, 2022. They said the battery costs 245 dallors to buy and the labor is 120/hr. I already agreed on the price because I wasn't sure if there is a battery that costs that much and the labor length. When they finish, I just wanted to ask how much they really bought the battery and they said 245 dallors which is a huge lie because there is no in the world a regular car battery would cost 245. I asked where they got the batter, but they didn't want to tell me where they bought it because they knew I would ask the people they bought from. I already agreed at first but if I wanted I would have called police and get the money they took inappropriately. I am sure they bought it less than 150 dallors. They took more than 90 dallor for nothing for just the battery. And the labor, they said it took 50 minutes. Imagine when changing battery takes 50 minutes for mechanics. That's is another huge lie and dishonesty. I would not recommend this place even for my enemies. I paid 345 totally for battery change. You can google this right now and see how much it costs. I have never seen this kind of people in my life. They are huge 1000KG dishonest! If there was negative star, I would give them negative million.
This business has potential and the supervising mechanic is able, but they lack basic customer service skills, which is typical of foreigners trying to do business here. It takes a special person to deal with them at any level. Here is my recommendation to the owner: Have your staff go to Youtube and watch a couple of hours of customer service training.
I am not sure if they have the better price in the market, but they seem to put the parts they say they put in your car, and I never feel they overcharge me. I have spent about $3000 with them so far. On that, they earn 4-star. They don't pick up their phone and they don't seem to have any urgency when trying to fix your car. On those, they earn a 1-star. Overall, they earn 2-star. If you guys address those concerns, you will see your reviews improve significantly and regardless of your location, customer will be flacking your shop. Good luck!
Great parts and service... these guys understand the product.. and provides accurate diagnosis of problems.. I recommend this to anyone who needs european parts and service at affordable pricing
Have done business with Jose over the years, a very knowledgeable, honest, fair and reliable business man. Place gets busy but if you are patient, he and his team will take good care of you
A vast selection of parts for all European made vehicles at honest prices, and a team of friendly and knowledgeable employees/mechanics for all your needs. What else could you ask for?
As a business owner myself of 25 years. There is a degree of respect that should be given to your customers. There is no way any of my employees could have spoken to my customers the way I was treated at this business. Rude, irresponsible and downright racist are the only things I can say about this business. I own 3 cars a Mercedes and 2 BMW and I will never take my vehicles here again.
You guys are amazing!! Thank you for all your help! Your humbleness is what keeps your business striving! Thanks for all the tips and great service you gave us!! We honestly recommend anyone looking for specialized Mercedes people go to them!! Thank you!
Highly recommended. Jose is a master mechanic and a very nice guy His prices are very reasonable. I have been going there for over 5 years and wouldn't have been able to maintain my 1998 ML320 without his help. You will not be disappointed
Very nice people and they tried to help you to the best of their knowledge and very reasonable price especially for those like me that rain out of the dealership warranty. Definitely recommend
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