Always a pleasure with the Service Dept.. at Mercedes of MIami. Alan my service advisor is always on point and gives the highest quality of Customer Service.
I was wowed at the difference in the service at this Mercedes Benz dealership and the service I received in San Jose, California. I didn’t have to not have use a loaner car. I did not have to wait days for service. I was treated with the utmost courtesy and respect. My Service Advisor was kind and explained everything to me and why I was getting the service at 19,000 miles. I was shocked at the outstanding service at the Miami Gardens Mercedes Benz Service Center. They had Uber and Lyft take and bring me to and from the facility! How About That!
I had an excellent experience servicing my Mercedes. They performed a full vehicle inspection and replaced the air conditioning unit with speed and high-quality workmanship.
I want to especially thank Benny, who assisted us throughout the entire process. He stayed in constant communication, keeping us updated on the status of the vehicle at all times, which made the experience smooth and stress-free.
I highly recommend this shop for their professionalism, efficiency, and outstanding customer service.
My service advisor Daryl was very professional. I have been a family member of MB of North Miami for over 25 years and next to Nimo (a sales Representative)he provided excellent service. Thanks.
Thanks to Robert Winfree for renewing my faith in this dealership! I didn’t like how I was treated after my C300 purchase. However My. Winfree expedited me getting my second key which my sales person Emanuel “Manny” couldn’t seem to figure out. Thanks to his professionalism and consistent communication I got what was promised to me, so I’ll continue my Mercedes service with this location.
Amazing service. Definitely of the level a Mercedes owner deserves. Kind staff that takes care of you like family. Daryl Jones and his team are top notch! Easy to work with and so helpful. Convenient location and lovely facility. You don’t realize you are in a garage! And my G Wagon ran like new after the service!
I recently took my car there for anual service and I had a great and efficient experience. Specially for Daryl, who took care of me and my car. Excellent. Very nice the uber/lift available for the clients.
From the moment you arrive it doesn't even feel like you are in a high-end dealership. The staff is not attentive or go above and beyond to make it a pleasant experience. -I went for an oil change, and the technician broke my windshield. When I picked up the car it had remaining of a black glue in the paint of the car and dirt. They didn't clean properly after installing the windshield. You could easily notice the lack of care, I didn't feel like a valued customer. -In addition to that incident, the 4 emblems on my rims look horrible for a 2024 Mercedes. I was told that even though it's obviously a product quality issue, it wasn't covered under my full cover warranty. You would think that after the incident of breaking my windshield and have me wait over a week to get my car back, I would at least get the emblems replaced. No, it didn't happen
Nice service center. Detailed Video report is provided for customer to understand the issues and what was done. Timely communication with customer reps and friendly service ! Would recommend this service center for your repair needs.
I had an outstanding experience with Cesar at the Mercedes-Benz Miami dealership . From start to finish, Cesar went above and beyond to ensure I was taken care of. He efficiently set up my appointment and provided thorough explanations of all costs and services. I truly appreciated how he broke everything down and walked me through it.
Additionally, the service was completed promptly, and I was pleasantly surprised to receive a loaner car, which is rare these days. On top of that, he ensured my car was cleaned and returned in impeccable condition.
I highly recommend Cesar for anyone looking for top-notch service at Mercedes-Benz Miami!
This was an amazing experience of selecting, negotiating, and closing the deal! I am now a happy customer of Mercedes Benz Miami, driving GLS450! Thank you guys!
I recently took my car in for regular maintenance and a tire replacement, and once again, the overall experience was excellent. Although the service took a bit longer than expected due to a necessary software update, the team kept me well-informed throughout the process and ensured that everything was completed properly.
A special acknowledgment to Carlos Guerrero whose customer service was outstanding. His professionalism, communication, and attention to detail were exemplary—he made sure I understood the reason for the delay and followed up until the car was ready.
The vehicle now runs perfectly, and I truly appreciate the dealership’s commitment to quality and transparency. This is exactly why I continue to trust them with my car. Highly recommended for their reliability, honesty, and exceptional customer care.
The service department at Mercedes North Miami is great. From the guys to the Valet to the cashier. My service representative Carlos Guerrero is very professional and makes sure the car is always in perfect condition when returned. I will definitely recommend this dealer.
I love my GLA250. Rides like a dream. I would recommend that Mercedes make the seat adjustment allow for the driver seat to be higher, as I feel too low driving the car.
Their service prices are very high. Also, they weren’t able to correct a rattling noise in the back of my car that I’ve been hearing now for a while, because it was later in the day near closing time. I understood. However, they scheduled another appointment for me with a loaner, which I was very grateful for.
Overall, I’m very happy with my vehicle.I do have some suggestions for improvement.
1) I had the same rattling noise on my old GLA250 from 5 years ago. They said the clip onset the car fell off and they fixed it and that resolved the issue 5 years ago. I’m thinking my current car has the same issue, but the re told me they need to drive the car first to see what the issue is. It’s a very loud and annoying rattling sound in the back of the vehicle.
2) There is a new camera system in my GLA250 2025 and hat I did not have in my older GLA250 from 5 years ago. This new camera system is very annoying and clicks often every time you drive. I have been told other people also complain about it. Feels like a tracking system. Not a fan if this at all as it makes too much noise and is takes away from the peacefulness of a blissful Mercedes drive. They need to change it.
3) Lastly, they need to make the seat adjustments for shorter people. I always feel too low driving my car. That is also a safety issue. The seats need to be able to raise higher up.
Otherwise, I still do love the drive of my Mercedes vehicle. Please take these suggestions into consideration to improve your cars. I am a loyal Mercedes customer for years now, but these issues are very important for a better overall experience. Thank you. Very grateful.
I regularly use the service department at this location. It’s always a good experience with Herby as your service advisor. He’s knowledgeable and I like the fact that if he doesn’t know something, he’ll find out and not just act like he knows, or doesn’t know for that matter. Ask for Herby on your next visit.
I had a great experience purchasing a car at Mercedes-Benz Miami. The dealership met my experience for a luxury car dealership experience. Extremely clean, stylish and nice wet bar for coffee, etc. The key factor was the sales person. Alexander Szyfer is a seasoned professional and excellent with answering our questions, follow up and putting the deal together. I would go out of my way to purchase another Mercedes in the future from Alexander Szyfer & Mercedes Benz Miami
My service advisor Ignacio is the best in the buisness . Its the main reason I make the commute to this location .He always ensures I have everything I need and communication couldn't be any better.
Excellent service as always! Carlos Guerrero is a great service advisor. He is very knowledgeable and follows up on everything. They do their due diligence! Highly recommend them!!!
Excellent service!! César Leon the best service advisor ever! The service was amazing. Top notch customer service. My service advisor Cesar Leon is very professional and his knowledge is second to none. The time spent fixing my car was more than reasonable. I would definitely service my car again there and recommend them to friends and family.
Our car needed it's annual maintenance. Ricardo met us and discussed the work to be done, taking into consideration the age of the car (2024), the miles driven, and some additional work I wanted done. Ricardo handled everything 100% competently and courteously. I ended up buying a touch-up stick to cover up some nics on the body. Our car was put in an expedited work queue, which shortened the wait time considerably. Overall, it was a very satisfying and professional experience.
’ve been bringing my Mercedes-Benz vehicles to Cesar Len for years, and I can say without hesitation that he is one of the most knowledgeable, trustworthy, and dedicated service specialists I’ve worked with. Cesar consistently delivers exceptional service, taking the time to explain issues clearly and offering honest advice about what truly needs attention.
His attention to detail, professionalism, and genuine care for both the car and customer experience set him apart. Whether it’s routine maintenance or addressing more complex issues, I know my vehicle is in expert hands. It’s rare to find someone so committed to quality and integrity in the automotive service world, and I truly appreciate the peace of mind that comes with being one of Cesar’s clients.
The 12V battery replacement went smoothly with my vehicle, I appreciate the service provided. But after the replacement, I noticed immediately some error messages on my car’s screen and in the car app regarding the 12V battery condition, which still indicates a critical status? I’ve reached out immediately with questions about these issues, but I haven’t received any response. I’m now waiting to see how long it takes to get an answer, as I am unsure whether these messages were expected after installation or if they indicate a deeper issue.
While they was fixing little issue with blower fan someone scratched my cars door … and I found it when got back home… guys make detailed pictures before leaving car for repair…. I need come back again because noise still coming out of can blower fan…
I had an absolutely perfect experience from start to finish. Everything exceeded my expectations — from the warm, professional service to the high-quality results. Every detail was thoughtfully handled, and I truly felt valued and cared for throughout. It's rare to find such consistency, reliability, and attention to detail. I wouldn’t hesitate to recommend this to anyone looking for an exceptional experience. I’ll definitely return!
I bought a Mercedes 2024. After 5 months problems appeared with the transmission. When changing gears the car began to jerk. When contacting the service, I warned that I needed a replacement car during the repair. Over the phone they assured me that they would give me another car for the duration of the repair. My car was taken away by a tow truck this morning. Below is the answer to the question of replacing the car..from AUSTIN (
A manager here wouldn't be taking inbound phone calls for scheduling. Not to mention there was no appointment booked for you when I checked your vehicle in. Im going to say this one more time, we don't have any loaner cars left, there is no point of you trying to argue your point. - Austin Upd.: After contacting the boss named Brian, I was given a replacement car with a deposit of $300. My car is in the same place where it was left on Saturday. Not yesterday, not today, no one did anything
Upd.: On Tuesday, this same Austin wrote to me that my car was ready and ready to be picked up. I checked through the application and see that there is less fuel in the tank... this service did not even add the fuel that they spent on tests. The car will also be returned dirty. This is a service from Mercedes!?!? Are you seriously ??? In Hyundai or Kia the service is much better, they return the car clean and with a full tank. In general, this is the last Mercedes car that I bought, I will never buy this brand again thanks to this service and personally to the very smart and arrogant Austin! I do not recommend contacting Mercedes service at this address.
Upd.: On Tuesday I picked up a clean car, they didn’t refill gas, it seemed like everything was fixed, but!!!! I found a screw in the front left wheel. Now the tire is deflating, I am shocked by this service...
You don't need enemies to have employees like Austin.
Apr 17, 2024
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