Poor attention, They don't make the slightest effort to sell, even if you bring the part with the Volvo parts number. They don't make the slightest effort to sell, even if you bring the part with the Volvo parts number. December 29, 10:30 am, lazy seller staying home for the new year.
Shout out to TruckMax, and especially Jesus, for making taking delivery of our new truck seamless. Despite the fact that I booked our tickets for a day early, Jesus worked to get our truck ready to go when we got there. Everyone we worked with had such a great attitude. Full of energy and smiles. Truck was clean, inspected, loaded and ready to go when we got there. Which was great considering the long trip we have back home. Would give them 10 stars if I could.
TruckMax Miami is hands down the best! Orlando from the Parts Department provided outstanding support—fast, knowledgeable, and always willing to go the extra mile to get things done right. Mario in Sales made the entire buying process smooth and stress-free. His professionalism, honesty, and customer-first attitude really set him apart.
It’s rare to find a dealership where both the sales and parts teams work so well together to deliver top-level service. Thanks to Orlando and Mario, I left TruckMax with total confidence in my purchase and the after-sales support.
Highly recommend them for anyone looking for trucks or service in Miami!
Truck max service department has Jackie Martinez at your truck needs the best person you will ever meet always answer the phone or call you back excellent professional at her work ask for her and you will see the difference Thank you Jackie great work
They couldn’t fix my truck and the foreman’s solution was to delete my DPF system and I had to pay him cash on a side. Be careful they got sketchy mechanics
We purchased a two brand new trucks from this company. The long and short is our salesman tried his best to right the wrongs, but even the Jerr Dan factory hasn’t been able to figure out what’s wrong with it. The leadership from truck max was supposed to call me to explain, and Jer Dann themselves had to do it. I just want the 200,000 truck I purchased brand new to work like it’s supposed to. It has been down more than it’s worked. It just came back from the literal Jerr Dan factory in PA, and it’s still broke. Sadly disappointed.
I understand that you are happy when Google shows your address for the request peterbilt, but you do not have spare parts from this manufacturer. I spent a lot of time to come to you on Saturday and here they told me that you do not have this manufacturer. Now all the others are already closed, and I have to wait until Monday. This is unacceptable
Purchased a couple of trucks from JC @ Truckmax in Miami. Trucks were just as promised! Clean & Polished and on time as promised. In & Out very quick. My guy IVAN is awesome! Had a small problem with 1 of them he answered his phone dang near on the 1st ring we faced time and walked me through the problem. Had me going in less than 10 minutes. I’ve purchase many trucks over the years but IVAN & his crew by far the best! ALWAYS REMBER ITS SERVICE AFTER THE SALE THAT KEEPS CUSTOMERS COMING BACK! Great job TRUCKMAX!
I was asking my brother for a diesel mechanic and my brother Mike who works for American Compressed Gas said he was on his way to Miami from Palm Beach to drop off his L7 truck for repair in Miami because he knows that Truck Max is reliable and fixes everything and he doesn’t rely on anyone else… I know who I am calling. Thanks for the referral Mike.
Just purchased my my 2 truck from truck max in Miami the costumer service by the sales rep Enrique Jesus Gonzalez was exceptional truck was detailed and ready for pick up on time will be doing future business with you guys thank you for the speedy process
I went in order to buy a replacement selanoid, I went with the original parts and showed them, the salesman was very nice but unfortunately gave me 16 VDC replacement parts but unfortunately the original parts worked for 12 VDC. And the beautiful thing is on the invoice said in red (NO RETURN ON ELECTRICAL PARTS). I lost my money, my bad for you. Thanks guys for your support and for making me waste my time and money.
It would be great if they have an ounce of customer service I will take my business somewhere else but buyer beware they dont call you back, they hang up on you, nobody answers the calls. Overall they don't need your business if they cant even pick up the call.
I purchased my Royal Golf Cart from TruckMax and they made it extremely easy and enjoyable. Bobby has been a pleasure to work with. He has made the warranty work and maintenance on the cart quick and reliable. Would highly recommend!
Im an out of state parts purchaser. I dealt with Willie in parts, and had a great experience. Got everything figured out, taken care of and sent out for shipping in a timely fashion. Willie was great to deal with !!!!! Many thanks !!!!!
I have a 2014 Isuzu NPR with 200,000 miles on it. My truck broke down on alligator alley and had to be towed back to Ft Lauderdale. Our truck mechanic had truck for three days and couldn’t find the issue. Towed it to Truckmax in Miami and they found the problem in a matter of an hour. The service rep was very professional and pleasant to deal with. They gave me a written estimate and came to a final bill very close to the estimate. I’m in the service business so dealing with a company like this is very important to me and my company. I will probably be buying a new truck after January 1. Thanks Chris and the gang . Doug Johnson Tubs & More, Weston
These guys are the best! Troy Gotay has great customer service skills. Every time I’ve had a problem he’s always so willing and eager to help. I’m always updated on the status of my vehicles when I bring them in for service and the team always does a great job maintaining and fixing them. Thank you guys for taking good care of Emergency Lawn Service vehicles. I highly recommend TruckMax in Homestead for vehicle purchases, repairs, and vehicle maintenance.
Thieves. Take it in for one thing, and guess what, they will tell you a hundred other things are wrong. And you'll pay no matter what. Once they have your truck, your not getting back until you pay. What a joke. Steer clear of this place
Don’t do ordered service in time. 4 times say next day. 3 day job do 3 weeks. After I picked up my truck. I Loose part of my front bumper 2 miles from service. It fully damaged. Truck Max no responsibility and don’t compensate anything.
Bought a 2019 wrecker from them and it went great......except 3 months later I still have no registration. They claim I still owe them 1200 for a clerical error on their part. I already paid them an additional $400 for the first mistake they informed me of a week after purchase......not to mention the 70k purchase price of the truck......when I reached out to the general manager I got no response......reached out to the sales person Willie and he told me he would have someone call me back......3 months later I have a wrecker I cant even drive down the road because I have no plates registration or inspection.......
BUYER BEWARE!!!! I just bought a box truck from this company. We drove it straight from the dealership to my office. When we got it to the office we noticed that the hydraulic fluid tank for the lift gate was empty and the cover to protect the tank was missing . The salesman Tim promised the mechanic checked everything and he lied. He put in writing to bring the truck in and they would take care of it. Now he is saying that we should have checked it and they will not back it up. Its sad that they did not even give us the truck with the proper fluids. Now the unethical salesman is washing his hands. I would recommend not to use this company who does not care about their customers.
Update: After 4 months owning the truck it has broken down twice. I took the truck to them and they gave me a bill for 10,000.00 to fix the problem. The mechanic in the shop told me that there are problems on the truck that were not checked by them when they received the truck. We were not going to pay that and picked up the truck today. On the way back to our office it was raining and the roof was leaking terrible. I emailed the sales rep. and he said it was out of his hands. I now am stuck with a truck that does not run and is leaking. I was sold a complete lemon. Do not buy from this unethical company.
I bought a 2012 ford F450 self-loader. listing as Brand New Diesel Engine Dealer Installed, (that what the add say ) When I received the TOW TRUCK the controls on the driver's side didn't work at all, The driver side headlight also didn't work The running light wasn't working because one of the cables was burned. I took the tow truck for a drive and I knew that the truck was shaking and swerve really bad, I call Danny Shelow and told him about the issue and he says the truck drives perfectly and try to blame the transporter, I asked Danny Shelow to send me the engine replacement papers, which had been changed in the Ford Dealer. AND STILL WAITING FOR THE PAPERWORK I was thinking that i was getting a reliable Tow Truck. because i bought from a Tow Truck Dealer, what i got was a headache with all the issues. really disappointed with the Tow Truck Purchase.
May 16, 2018
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