Mercedes-Benz of Miami in
Miami Gardens (FL)

I am very happy and impressed with time it took to diagnose and fix the issue with my car. And, even better that it was covered under warranty. Ignacio was a very knowledgeable and professional and helpful and communicative service advisor. I choose him every time to be my advisor and he takes care of me like I'm his family. Thank you to the whole team!

The best staff and the cleanest location by far! Everyone is courteous and welcoming and they go above and beyond with their service. Herbert was very kind and knowledgeable and made sure to answer all of my questions and address all of my concerns. 10/10

I had a pleasure experience with the seller Manny, he was super professional, respectful and friendly to us. I went home with my new GLA 2023, it’s been an incredible experience with him and the Mercedes benz. Thank you

My problem was resolved in a timely manner. Working with Mr. Daryl Jones was quite pleasant. He was very knowledgeable about the service rendered. He thoroughly answered all of my questions. He communicated with ease, patience and professionalism. Overall, his customer service was excellent and he represented Mercedes Benz of Miami well.

It was my first experience with Mercedes Benz of Miami. From my salesman Diego, to the appraiser of my trade-in Fernando, and my truly awesome financial advisor Josh, I felt I was in great hands. Everyone was professional, knowledgeable and made purchasing a vehicle what it should be: fun, easy and more than anything I felt the team was honest and trustworthy. A truly exceptional (and unique) experience. I highly recommend this dealership.

Mercedes-Benz of Miami Gardens has proven time and time again to deliver exceptional service. The staff consistently communicates with respect, efficiency, and genuine compassion, creating an experience that feels both seamless and personal. This level of excellence speaks volumes about the General Manager and the strong leadership guiding the entire team. That leadership is clearly reflected throughout the organization, making every visit a true pleasure.

Enmanuel at Mercedes-Benz North Miami was absolutely amazing to work with. He went above and beyond to make sure I was happy every step of the way. I couldn’t be more satisfied with my car or the deal I received, and the finance department was equally great to work with. Overall, an outstanding experience—I highly recommend asking for Enmanuel!

I can’t say enough good things about Carlos. From start to finish, he was honest, hardworking, and truly went above and beyond for me. He took the time to explain what was going on with my car, kept me informed every step of the way, and made sure the work was done right, not rushed. What I appreciate most is his integrity. He treated my car like it was his own and worked hard to keep the cost reasonable. In a time when it’s hard to find mechanics, service representatives you can trust, Carlos stands out as someone who genuinely cares about his customers and his work. If you’re looking for someone dependable, knowledgeable, and fair, I highly recommend Carlos. I’ll definitely be coming back and sending others to Mercedes Benz of Miami. 1200 NW 167th Street, Miami, FL 33169.

My experience at Mercedes-Benz of Miami was exceptional. Mike Ochoa, Juan Negron, and Kristina Dodevska provided professional, honest, and highly efficient service throughout the entire process. This is truly a dealership that cares about its customers. I would definitely recommend Mercedes-Benz of Miami to anyone looking not only for a luxury vehicle, but also for a first-class buying experience. Thank you for making this such a memorable experience!

Exceptional experience with Diego at Mercedes-Benz of Miami Working with Diego at Mercedes-Benz of Miami was, hands down, one of the best car-buying experiences my wife and I have ever had. From start to finish, he made the entire process smooth, stress-free, and genuinely enjoyable. Diego was knowledgeable, patient, and truly listened to what we wanted—never pushy, never rushed. He made us feel valued and confident in our decision, and that level of care is rare in today’s car market. What really sets Diego apart, though, is what happened after the sale. Even once the deal was done, he continued to check in with us to make sure everything was perfect and that we were completely happy. That kind of follow-through speaks volumes about his character and professionalism. Because of Diego, we will absolutely refer anyone we know to him, and when we’re ready for our next vehicles, we will gladly go out of our way to travel back to Miami just to work with him again. If you’re considering Mercedes-Benz of Miami, do yourself a favor and ask for Diego—you won’t regret it.

Dear Shane, good morning. I picked up the car early, but I have to tell you that the steering wheel was completely dirty. They didn't take into account that the upholstery is white, and another thing, they didn't even give me a courtesy charge; the battery was at 12%. Overall, when it comes to customer service, it's an F, and that's how my review will be on Google. Thank you

Herbert Kanski provided exceptional service—extremely knowledgeable, professional, and genuinely friendly. He made the entire experience smooth and stress-free. I’m truly happy with the outstanding service at Mercedes-Benz of North Miami, and this will be the only place I trust with my vehicle moving forward.

Just purchased my new GLE at MB Miami and had an excellent experience from start to finish. My salesperson, Manny, was knowledgeable, professional, and truly made the process easy and enjoyable. Gustavo in finance was just as great, everything was smooth, transparent, and stress free. I left very happy with my purchase and the overall experience. Highly recommend this team!

My service assistant was prompt, very knowledgeable and took the time to go through my service history with me to ensure effective service. Wait time was realistic and he continually checked on me during the wait. During our conversation he found out I was a teacher and he gave me a teacher discount; which I really appreciated as the service was unexpected battery trouble. You guys are awesome!

From the moment you walk in, it doesn’t even feel like a high end dealership. The service staff is not attentive at all or even try to make you feel like a value customer. -I went for an oil change and the technician broke my windshield. When I picked up the car it had remaining of a black glue in the paint of the car and dirt. They didn't clean properly after installing the windshield. You could easily notice the lack of care, I didn't feel like a valued customer. -In addition to that incident, the 4 emblems on my rims look horrible for a 2024 Mercedes. I was told that even though it's obviously a product quality issue, it wasn't covered under my full cover warranty. You would think that after the incident of breaking my windshield and having me wait over a week to get my car back, I would at least get the emblems replaced. No, it didn't happen.

Had warranty issue with vehicle, Told them what the exact issue was.. They did a temporary Band-Aid repair, Knowing that the warranty was going to expire... so they could avoid the major repair.. customer service is completely incompetent Mercedes needs to review dealership

My family and I bought a car from Mercedes Benz for the first time today. Johnny Robles came to our help from point A to Z, from trying different cars, test drives, picking out models, colors, budgets. I have to say, thanks to Johnny it was the smoothest and most wonderful experience during a time that is normally pretty stressful. We only came to look at some options, we only wanted to buy a car in December, but due to his knowledge and great negotiating skills, we left with an incredible car and a deal we couldn’t refuse.

⭐️⭐️⭐️⭐️⭐️ 5/5 — Exceptional Service Advisor I’ve been working with Lixaleth for years — even before her time at Mercedes-Benz of Miami — and the service has always been exceptional. She is extremely knowledgeable, honest, and goes above and beyond to make sure everything is handled the right way. No matter how busy it gets, she’s attentive, communicates clearly, and always makes the entire process smooth and stress-free. It’s rare to find someone in the service department who genuinely cares about customers the way she does. If you want your car in good hands, ask for Lixaleth. Truly one of the best service advisors I’ve ever worked with.

This Is a review I am leaving after the great experience I had with salesman Ernesto. Last time I got a Mercedes I shopped around in a couple places. Ernesto tried to find me a good deal last time, but I ended up doing business with a different place, Ernesto told me that I should’ve told him. He would’ve gotten me a better deal, so I saved his phone number and this time I called him. I had this smoothest Experience buying a car I’ve ever had, he was extremely patient with me and helped me find for the right car for me. He actually found it in a different leadership and shipped it all the way to the Miami store so I could get the one I wanted. He helped me so much and next time I buy a car I’m definitely reaching out to him again. Thank you, Ernesto.!

I brought in 2 of my G Wagons and sprinter to MB miami and was extremely satisfied with the entire service department, but especially Herby. Extremely professional, very friendly and caring. he took care of all the small issues i had with my car, the services were done very very fast, same day for one of them that didn’t have much needed. i felt extremely taken care of, and know my vehicles were too. Will be coming back for my next sprinter purchase and all my services moving forward. highly recommend stopping by to visit

Excellent service! Had a sales person (Ernesto Lluis) spent over an hour showing us two models and test-driving them even though he new he wasn’t going to be the final salesperson. Next day we went to our sales person (Manny Fernandez), he was a gentleman and spent enough time showing us different options and helped us negotiate a great deal along with the general manager (Mike Ochoa), they both were very helpful and offered us a great deal and a great price for our trade-in. We went from test driving to signing a deal in less than 3 hours. Highly recommended!!!

Yes-Benny in the Service department was exemplary. A true pro. Great communication, and the job was done perfectly. I also dealt with Kevin in parts who likewise was a perfect professional. He understood exactly what I needed, ordered the part immediately and like Benny-had communication skills. I have owned 4 Mercedes over the span of the last 25 years but I always lived in Coconut Grove and took them to Bill Ussery/(now MB Coral Gables) I now live on the Miami Shores area which is how I got to you. You guys BLOW THEM AWAY. You guys are polite, attentive, and have excellent communication. The work performed was also perfect.

Ernesto Liuis sales rep... Most professional, articulate & follow thru on making customer satisfied & his work ethics and ability to deliver satisfaction is impeccable! If you need a MB... he's a GOTO person..

I recently went to get my 2025 Mercedes C300 serviced at Mercedes Benz Of Miami due to two flat tires. My vehicle was towed to Mercedes Benz Of Miami by roadside assistance. I was in communication with a tire expert upon my car being towed there. The tire expert provided me with great customer service. Upon my car being delivered it was handed over to a service advisor. Once my vehicle was handed over to the service advisor is where i begin to receive HORRIBLE customer service. Once my service advisor gained access to my vehicle he never called to speak with me nor did he ever put my vehicle into the system to be serviced. The following day i begin to call over to this dealership to check the status of my vehicle but however nobody would come to the phone nor was anyone helpful with providing me with a status update. Once i got out work from working a 8 hours work shift i headed over to the dealership to get a status update. Upon arriving i asked for a service advisor manager to gain understanding of their policy upon receiving a vehicle. After speaking with the service advisor manager and him telling me things i noticed he didn’t really care about the bad customer service i had experienced. He then handed me off to my service advisor. Upon talking with my service advisor is where i noticed my vehicle had never been put into the system. After having my vehicle for 24 hours he advised me that my would not be ready until possibly Monday. Which means i would have been without out a car for 4 days due to it being in their Possession from Friday to Monday. I proceeded to advise him i need a vehicle because i still have to go back and forth to work. He advised me i could not receive a loaner vehicle although he dropped the ball with not serving my car. My vehicle only needed two new tires which doesn’t take long to do. After he advised me i could not be given a loaner he then proceeded to put my vehicle into the system and went to the back to get started working on it. I didn’t get any assistance once calling over the phone and coming inside i had to wait HOURS until i received my vehicle. I was never told or offered any complementary coffee, water or anything while i waited. Moral of my story i would not recommend anyone to have their vehicle service at Mercedes Of Miami. The customer service is horrible and they do not care about their customers. This rating doesn’t deserve a one star due to the customer service i experienced.

I recently purchased a car and had an outstanding experience from start to finish. The team was extremely professional, knowledgeable, and helpful throughout the entire process. The sales person, Johnny was honest and consistent in the process, the Finance Manager , Josh was honest and really nice. They took the time to understand what I was looking for and guided me through all the available options without ever pressuring me to make a decision. The communication was clear, honest, and efficient. The buying process was smooth, the paperwork was handled quickly, and the car was delivered in excellent condition. I truly appreciated the friendly and respectful service. Highly recommend this dealership to anyone looking for a hassle-free and professional car buying experience!

I come to this dealer because I paid in advance for the maintenance service. Service is terrible. They promised to wash the car, I left it overnight and when I go to pick it up it is even dirtier than when I left it. I paid for balance and alignment I doubt they did the job. Don't trust this people.

First class service received from the manager Julio at the Preowned Section. He went above and beyond to get me the vehicle I wanted at a fair price. My sales person Diego was amazing, he followed up making sure the vehicle was available, cleaned up and prepped properly, docs were completed in a timely manner and that I was satisfied with vehicle afterwards. Yuriy was very knowledgeable about the vehicle. The dealership itself is absolutely stunning, meticulously clean and spacious. I love that the offices are open or glass enclosed. They made me feel comfortable, made the process easy, everyone from the front desk, to the managers and sales team are VERY attentive and highly professional. You don’t see that often. I highly recommend!! Thank you ?