This was the worst customer service experience I have ever had in terms of professionalism and ethical business transactions. My car was towed on Sunday, 9/20/2020, at 5;30pm by this company (it also goes by the name "5 Star Towing" in both Tallahassee and Monticello, FL. Originally, I wanted it towed to Tire Kingdom to check if it had starter issues (my car would not start). The towing professionals said that 5 Star Towing/W.T. Grant's also does auto repair and they would "beat other people's prices." I agreed to have my car towed to their lot instead to have it serviced, and the $56 tow fee would be rolled into the repair bill. at 6:30pm that night, the dispatcher called to say the charge would actually be $65, but I told her it would be rolled into my repair bill. Come Monday, I heard nothing from the company until my 3rd attempt to reach them by phone. They said they were working on it. At this point, I still had no diagnosis, paperwork, or job completion timeframe. Come Tuesday, I called over seven times throughout the day and left two voicemails, and every extension I tried -- even the one reserved for police and AAA towing -- went straight to voicemail. When the night dispatcher finally answered after 5pm, she said she'd relay my frustrations to her supervisor. I also emailed the address on the company business card to express my concerns about not being contacted in over 48 hours about my vehicle. Come Wednesday at 11:30am, I still had no updates or outreach from the company. My boss graciously transported me to the company's office, where the owner, W.T. "Bill" Grant IV, acted as though he had never received any of my calls, voicemails, or my email. he hurriedly drafted a quote of how much it would cost to fix my car, around $460. I said that I did not want them repairing my vehicle in light of their disorganization and lack of communication with me for over 48 hours; I stated that I would pay my $65 towing fee and have my vehicle looked at by Tire Kingdom. The owner then became indignant, saying I had wasted his time, to which I responded, "I could say the same considering your lack of correspondence with me." He never apologized for his lack of communication nor did he thank me for alerting him to the problem of his phone constantly going to voicemail. Worst of all, he stated "the card machine is down" so you must pay in cash to get your car, which was $65 for the towing fee. My boss drove me to withdraw cash, and then she needed to go to work for an important meeting. Upon asking the owner for a receipt prior to giving him the $65 cash, he printed a receipt for $161.74, stating "The diagnostics is part of the fee; if you had let us work on the vehicle, it would have been free." Mind you he did not say this verbally or in writing, and he has no website to enforce this policy. Moreover, he did not say that the price was $161.74 until I returned from the bank. I called his attention to the discrepancy and lack of written or verbal agreements, and the owner stated that he would not argue with me and that I had wasted his time and been difficult to work with. Since this was a civil matter, the police could not help me. I was basically extorted x2.5 the original towing cost because this owner was being vindictive and petty because his poor professionalism, organization skills, and ethics led to him losing a potential customer. I paid the $161.74 and towed the car to Tire Kingdom via Parkway Towing for another $60. Tire Kingdom fixed my vehicle for $471 -- let me add that the 5 Star Towing would've cost basically the same with their supposed 10% AAA discount added to my estimate, so 5 Star Towing is not the best price in town as originally promised. I debated suing this company in civil court, but decided protecting other consumers using free resources such as BBB would be enough justice. Hypocrisy, poor accountability, and unethical business practices are defining characteristics of 5 Star Towing/W.T. Grant's Wrecker & Automotive Services.