Benjamin was amazing and the puppy was the sweetest cutest little thing I’ve seen. His service was speedy and I didn’t have to wait too long. If I could’ve given more stars I would Benjamin deserves a big raise for the assurance I received today.
I was just driving down Tennessee Street and one of the tow trucks, got in the turn lane like they were turning into Walmart and cut over in front of me to get back on Tennessee while speeding. If I hadn't hit my brakes, the tow bed would have swiped my front bumper. Is the goal to create business that way?
I simply called to see about a tow request and his response was I have no availability youre gonna have to call someone else. No feedback on when they would have availability or when to try back and thats just poor customer service. Theres nothing that can be done about a persons lack of customer service especially when they feel like you need them more then they need you, but I had to give this review because it was just uncalled for to be so rude. I wouldnt recommend just based of the lack of courtesy that I received.
Rainy day I get it. Called 12:30 been waiting 4 hours. Kept getting I’m 10/20 Mins out updates. No one ever came. After checking back to see why? I then receive a call from the driver of the day “Shawn/Sean” who so rudely let me know, he’s not late. But running behind. I let him know that was fine but I have work at 5 & just want my tire fixed. Long story short thank you A Bay Towing for arriving in under 15 mins. God bless you all.
TERRIBLE SERVICE, driver went to pick up car up and left without taking my car which was scheduled to be at another location. They didn't call to say they left my car. I'll be calling state farm which is whom I had the tow set up with. TERRIBLE SERVICE.
I was in a bad spot, their Driver David drove through half a mile of submerged dirt road to get my truck on the lift. Lot of drivers would have told me to kick rocks. 10 out of 10
There’s nothing more frustrating than an unexpected car issue, today was one of those days. My vehicle suddenly refused to shift gears and became stuck in reverse. I immediately contacted Payless Towing & Roadside Assistance, and they quickly dispatched someone to help.
David arrived with a warm smile and went above and beyond in trying to resolve the issue. His professionalism, patience, and kindness truly made a difference on an otherwise difficult day. I highly recommend both David and Payless Towing & Roadside Assistance for their exceptional service. Sometimes, a simple act of kindness can turn your whole day around.
We had a wonderful experience! They were called through Progressive and Ryan did a wonderful job. The dispatcher was incredibly nice and we got our car towed exactly where we wanted it with very little hassle (the car is older and rickety) I highly recommend these folks!
Excellent customer service, both from the owners, and especially our tow truck driver. I have required the services of David twice now, and he was polite, prompt and knowledgeable. Highly reccomended.
Best towing experience! Had them dispatched through my progressive insurance, David was amazing! He arrived within 15 minutes. Super friendly, knowledgeable, and funny! Helped lift up the vibes after a hard day. I will be suggesting this company/him to all my friends and family.
I had a great experience with Payless Towing & Roadside Assistance LLC (via Progressive Insurance)! They were on time, efficient, and kept me updated throughout the process. Their communication was excellent, and the entire experience was smooth and stress-free. I highly recommend them for reliable and professional service!
My daughter goes to FSU and was having some car issues. Arranged a roadside assistance through insurance, and Payless was dispatched. Office was super friendly and helpful on the phone. Tow truck driver came and helped troubleshoot the issue, eliminating the need for the tow. Great customer service all around.
On Friday, September 27, I could not start my car. I called my insurance company and shortly after, they sent Mr. David to take the car to the nearest car shop. It turned out and thanks to Mr. David's skills, my vehicle did not require a tow, he examined it and was able to identify the problem immediately. He took his time to explain and educate me on what the issue was. Keep up the good work Mr. David!
Last night, I was taking my brother, and my Tiguan died on me. People tried helping me, but ultimately, Payless Towing came and helped me out. Mr. James and Ms. Crystal took me to where I needed to be. The place wanted to close down for the day, but Mr. James took a look at my battery and alternator. He saw the issues and was able to resolve my problem immediately. I'm so grateful for Mr. James and Ms. Crystal for helping me out when I was in a pinch. Thank you both so much! Payless Tow is top-notch!
I had to get my car towed twice within a week and the same gentleman from Payless towed me both times (first for AAA to tow to my home and a second time to tow to a repair shop). Both were way faster than they estimated it would take to get to my car.
The real reason I give five stars is the service I received when calling. They were upfront with the cost, the time it would take, and how/ when they would run my payments. While this feels like this should be standard, unfortunately its not when it comes to towing. Their transparency alone is a reason to use their services.
I ended up having to use this towing company through my insurance company (State Farm) and by far they have the best customer service and tow driver around!! So professional and efficient. Got my vehicle to the dealership safely and timely!! I will definitely use them again if need to in the future!! Thanks guys!!
The driver was dispatched less than 10 minutes after my insurance received my request for towing service. He notified me when he was on his way, made sure he knew exactly where to find my vehicle and confirmed with me when the vehicle was loaded and on its way to the requested destination. Thank you very much for quick, professional service.
David was our life saver tonight after a blowout on I10! He was a cool guy to ride with and talk to not awkward at all. Highly recommend this guy!!! Thank you for being so great at your job and for being cool with picking the three of us up! You ROCK!!!!
Vehicle had a window busted out and ignition all jacked up as part of an attempted vehicle theft. State Farm ordered these guys for the tow and I could not be happier with Nick's professionalism and service. He communicated with me when he was on his way and when he arrived. He explained what he was doing with the tow and helped put trash bags over the broken out window to protect against possible rain damage. I am very, very happy with the service. Thanks, Nick! I will recommend this company to everyone.
They showed up within a half hour, had the car attached in moments and we were at my home in no time. Plus, the truck was clean, and the driver informative and very courteous. Why use roadside for in town trips when these guys are out there? Great job.
I was extremely impressed and appreciated the service I received this past Wednesday. I needed a tow that entailed additional challenges. David spent over an hour and a half in the dark and rain handling these challenges. He remained upbeat, and professional the entire time. I was very impressed and grateful that he went beyond to help me. I highly recommend David and the Payless team.
Extremely fast service, kept me updated on eta. James, the driver was friendly, helpful, knowledgeable and professional. I trusted him with my vehicle! A positive, pleasant experience! Had to use Payless towing two days in a row... These guys are the best! Totally went above, beyond, and out of their way for me.
Had my son’s 2022 Hyundai N towed from Tallahassee to Ocala and when his vehicle arrived he had damage to the side skirts, bumper cover and his exhaust pipes. The owner was not happy with amount of the repairs and is now trying to say his driver didn’t cause any damage.
We had a blowout driving through Tallahassee and needed a tow. We ubered the rest of the family to the tire place and I waited on the interstate for the tow truck. It took an hour and a half for them to make it out and the guy cursed like a sailor but we made it safely to the tire place and got it fixed up. If it weren't for the long wait it would have been 5 stars. Total cost $116.
Oct 18, 2022
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