Been having problems with my battery..and I was really frustrated and scared..didn't know what to do..but to go back where I got the battery from..and I have to say, that Mrs Dawn!!! Saved the day!! Along with Daria!! (Who's awesome!!) Mrs Dawn was patient and listened to every thing I had to say..and she assisted me in getting my battery replaced. I have to e stars for the outstanding customer service!! Mrs Dawn & Daria..they rock!! Thank you!!!
I recently stopped here due to a dead battery. Dawn, the store manager was very friendly and very helpful with finding the right product. Cleve was all ready to go out and install my new battery. He did a great job. I really appreciate the time and great customer service that they both provided. My car is back on the road and I am very thankful!
As a commercial customer of 10 years we wanted to give a shoutout to store employees and specifically Brian for always helping us and providing the best assistance with our parts and delivery options making it as convenient as ever. We have had a few bumps with other store locations but our home store nearest to our shop always gets what we need and Brian has been there for us through thick and thin. Thank you Brian and Autozone!!!
AutoZone as a whole is garbage but this particular store may be the Blue ribbon baby. I needed to change my alternator because it went bad, and they gave me 3 numbers for mobile mechanics.
I bought a $300 alternator through the mechanic who put it in without even testing it when he finished, and said, "you're all set." It was raining so I went about my night not knowing that the alternator was bad.
I drove to work and my car started overheating... because he forgot to plug in my radiator fan. Which could have, and still may lead to many more issues. Then I try to deliver in my truck and the battery dies...well, no just the alternator not charging. I drive for work, y'all, this is how I make my living for my wife and baby.
Long story long, AutoZone messed up, the mechanic messed up, and I'm out more money because no one wants to take responsibility.
The thing that got me was that once the mobile mechanic knew he messed up he kept telling me, for a week straight that he was coming each day and then never showed up. While I kept working and driving with a broken alternator that would sometimes charge, and sometimes not. I paid him, he should fix what he broke right? Wrong ...
I finally took the truck to a real mechanic who said they knew this man and his reputation. Alternator is bad, which I knew. Paid another $700 and got a good alternator. Brought the old one back to an AutoZone where initially they said they couldn't refund it to a "civilian." But ended up doing it super easy and with hardly any time once I plopped the part on the table and handed it back.
If they offer you a business card for a mobile mechanic, just say "No!" I wanted to save some cash but ended up paying more in the end, not only the money I spent but the time wasted I could have been using my truck for work. Worst experience I've had in Tallahassee so far, and there have been a lot.
I had an outstanding experience at AutoZone with Thomas when I needed a battery replacement. From the moment I walked in, the Thomas was friendly, knowledgeable, and eager to help. He quickly tested my old battery, confirmed it needed to be replaced, and helped me find the perfect replacement for my vehicle.
What really stood out was his efficiency and professionalism—he installed the new battery on the spot, ensuring everything was secure and my car started without any issues. The process was smooth, hassle-free, and saved me a lot of time and stress.
From my experience with Thomas If you ever need a battery change or expert advice, I highly recommend AutoZone. Their customer service is top-notch, and they truly go the extra mile to assist their customers. Five stars all the way!
I hate to even go to this store. Prices are unbelievably high compared to Walmart and Amazon. customer service is absolutely terrible, no hello, welcome in or anything like that, no can I help you find anything. After searching the store for nearly 10 min, I finally found what I was looking for. When I got to the counter, the woman working the register made it very obvious she hates her job and continued processing her returns like I wasn't even there. After bringing the returns around back another employee stepped up and said she'll be right with you guys because he must have noticed the annoyed looks on our faces seeing that returns were priority over customers standing at the register. If your employees hate their job, I suggest getting some that hide it better and fix the broken self checkout so we can just pretend the employees that are clearly miserable aren't there.
On 8/7/2024 I looked at my AutoZone app for a part and it indicated this location has it in stock. I called said location @ 3:26pm to confirm they had a part but was put on hold. So. I decided to go to this location to get such part at or around 4:00pm and there was only 1 customer in the store when I arrived buying a marine battery. I was never greeted nor acknowledged of which is not good customer service. While waiting I observed two female employees hiding between registers chatting with one another and I was completely ignored. while waiting, I went back to my phone to see if another location had the part and discovered that the location down the road at 1964 West Tennessee Street has the part too so I angerly left. Upon arrival, I was taken care of properly. Keep in mind that there is a NAPA and O'Reilly Auto Parts between the two AutoZone locations. Unless Michael Stringer (General Manager) can correct this behavior, I shall never return to AutoZone (unless the part needed is under warranty from a previous purchase) as there are an abundance of other auto parts companies in TLH. I just sent a email message to: customer.reviews@autozone.com waiting to see what they have to say. By the way, this is not the first time I was ignored at this location and not the first time that I emailed customer.reviews@autozone.com regarding this same exact matter.
None of the employees NEVER want to help!! No wiper installation!!! No brake light installation!!! I will definitely continue to go to the Auto Zone on North Monroe St next to El Jalisco
Great people all the way around. Great parts and a lot of combined knowledge amongst the staff. Use the car computers to check a problem. Ask really hard questions... Chances are you will get an answer you need. I would recommend this store to anyone. Friends AND family.
Electricity off due to tornadoes in Tallahassee, had generator hooked up so the card machines worked, otherwise they were working in the dark only light what came through the windows, helped find what I needed to get my generator going, great help, would recommend them to anybody.
This is a two part review- the five star is SOLELY for Amor- who was kind, patient, and happy to help each person who came in needing help with installations outside (I got to wait around and watch a few ). He was courteous even when he got to deal with me after my experience with his coworker Mikayla (Makayla?) who was a completely different experience. I could go on all day about all of the things wrong with the experience I had with this girl in our (maybe) 3 minute interaction. But, I will save it and just say. Please check your attitude at the door every day when you work in customer service (or anywhere!) as you truly have no idea what others are going through, what one morsel of kindness or understanding can do when someone has questions about the headlights they’re purchasing. If you aren’t capable of being kind or not making your customers feel like idiots- please go somewhere else. Autozone- I hope you show this to mikayla. And I hope she thinks about this the next time she wants to make someone feel small for asking for help. Amor- keep being kind. I appreciate you.
I had a really bad experience at the autozone on Tennessee St. My car was next door at a gas station and wouldn’t start but the woman who helped me saw me waiting for help but didn’t come to help me for about 5 minutes. I was the only guest in the store at this point. She was incredibly rude when she informed me that I had to bring my car into their lot to have them replace my battery (something that I didn’t mind doing at all). The next issue I had was after someone at the gas station jumped my car and I was in the correct parking lot for them to work on my car, the same woman who helped me before came outside and informed me that she couldn’t change my battery because of a cover over it. When I asked if there was anything I could do to take it off she acted as if that was a stupid idea and just kept saying she couldn’t replace it. This whole interaction wouldn’t have been upsetting if she had been kind in the way she told me this information but she entire time we were speaking she was accusatory and condescending. The only reason I’m giving two starts instead of one is because a very nice man who worked there came outside about 15 minutes later to try to help. But at this point I already had family on the way to help me out. Needless to say I did not purchase my car’s new battery from autozone and I will not be doing so in the future. And to the woman who “helped me” and made me cry, you may have just been having a bad day, but I hope in the future you find a way to cope with your negative emotions besides projecting them onto other and making them feel bad too.
Came in today to get my battery tested. Was told by the Hispanic lady with blonde hair that they don't have a tester in that location & to go further down the road to use theirs. Meanwhile, the tester was hanging up behind her. .
I came in I was taken care by Sonia G. she was great answered all my questions very helpful and had a few people waiting for her I can see why she was very nice and professional will be coming here again definitely appreciate her customer service
This was the least helpful Parts store I have ever been in add to that not only did I receive such poor customer service but both the cashier whose only 2 abilities were to ring up whatever was in front of her and call the manager, who actually said 'if you don't know the name of the part how are we going to help?' I then said I have the part after asking him to click on one of the many A/C component/accessories that were right there on the screen he never did and asked why I hadn't brought in the part so I retrieved it...he had no clue. Thankfully there was a customer who was in line and he asked him and I told him that it was for the A/C that was supposed to shut it down in case a freeze up, he asked if it went under the dash I said yes and he said it was for the evaporator and still the manager was baffled.. no knowledge, while the girl didn't even know what ANTIFREEZE was and was trying to show a guy some refrigerant and thought that was correct? Finally he eventually clicked on the button and there was my part, out of stock of course and wanted payment before ordering but wouldn't do that until the next day since they were closing soon.
Horrible experience. I will avoid this place like the plague it was for a waste of time. 0 stars
Derrick Morgan (store manager) was very helpful, insightful, and unbother by my 15,000 questions. He changed out my battery and didn't complain at all when it started raining.
Got there a little before closing it was four people in the store two customers and 2 employees I was there to get a can of fixaflat and the one guy up front went in the back and got the other guy I asked for a can of fixaflat of course there were a variety of cans different sizes so with my knowledge of the business I got the size that was needed by that time the guy that was waiting on me headed for the checkout register and I followed rang me up$13.00 and some change in and out in a matter of minutes prompt professional helpful good attitude I will go back again because the store had what I needed at that time. quick and simple that's more than I can say about lots of things now a days thank you auto zone I'm a repeat customer great job
The girls who work here always have some kind of attitude for some unknown reason. Normally they have what I need in stock, except for having to return a brand new gas pump because it didn't work. It's a decent parts place.
The BEST customer service Ive ever experienced. A different location had sold me the wrong battery for my car, so wrong, it could have exploded. This location let me know about the error and put the right battery in. The manager without hesitation approved this being remedied at this location, even though it meant a loss in profits that the other location should have suffered. He said, "Replace it, take care of the customer." Without a second thought. This location puts their customers first! I will always use this location, even if it's out of my way from now on, and you should too.
Came to figure out what I would need to replace my back breaks. JD went above and beyond to serve me and get me all that I needed. He is highly knowledgable and helpful. He had great customer service, but was also real and personaible. If he hasn't gotten a raise recently he definitely deserves one. Because of him I will be returning for my future auto needs.
I came in for a part and JD and mike had excellent customer service. They made everything so easy. They both deserve raises and the proper praise for their outstanding service. Excellent.!!! I absolutely love this location. I live off of n Monroe but always choose to come here. I love it here
Awesome customer service and even the young ones Working have much knowledge. I Love this place! O also wanted to state that the 20 year old Pedro was the utmost of help polite knowledgeable and a reason for anyone to come back. Its great to be able to say this about a younger person. As most are lazy and only at work for a paycheck. I hope he gets up in the company and he deserves it. He went beyond his means to help and make my needs his priority
For this visit they didn't have what I needed, but was able to order it and have it in stock the very next day at a discounted price. The staff here was super friendly and they even told me what tool I needed to install the item upon my request. They had the tools in stock, so I purchased and had an easy install.
After giving them my old battery and my car make and mode, they sold me the completely wrong battery. The + and - signs were even in the wrong place. On my way out, the clerk even told me that I had a receipt in case it didn't work. Upon my return 10 minutes later, "Dwayne W." said that I would have to come back in the morning for the manager to return it. Living in South Florida, that's not an option. The others were understandable, but Dwayne W. was not only completely rude but not sympathetic to our situation whatsoever. After I realized I would just have to buy another battery and take the loss, I told him I needed a new battery. He started counting the cashiers money in front of me. After waiting on him again, I asked if he was going to ring me up for the battery. Like a complete jerk, he responded, "what battery?" Unbelievable. I have to deal with my home and my neighborhood being destroyed back home, and Dwayne the jerk. Thanks Dwayne, management should really consider letting you go!
Very friendly staff as they helped me navigate where I needed to go through the store. I had two toddlers with me and the staff did well at being understanding of the situation. things where not the easiest to find but the place seemed clean.
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