My girlfriend made the mistake of letting her tags expire and found out the hard way what happens. While it is unfortunate to have to encounter these guys, they make getting your vehicle back as simple and as painless as possible!
Being that THEY ONLY ACCEPT CASH, and my girlfriend didn’t have any cash on hand, they were kind enough to give her a ride to the nearest ATM so she could get the amount she needed for her car. They even adhered her new tags to the license plate without her even having to ask!
While no one likes their car getting towed, these guys really are quite easy to work with! Don’t hate them nor have any ill will towards them. They’re just doing their job.
There were no signs where I was parked. I had just moved in to my place. There was no parking available, and I was waiting for the lady to give me a parking spot. I even have a video of the parking lot that didn't have any parking available when I woke up. I had no idea who took my car and where to call or where to go? Because there were no signage whatsoever. Once I complained to my complex they put up signs the following week lol and they would only take cash. That's BS!
I would like that thank this company for being helpful. Unfortunately even though it was negligence on my behalf. My car was towed. I did have required documentation. But not in correct location. This company is only doing their job and I do understand procedures. Yes I did have to make a slight payment. But again this was due to me not following protocol. The gentleman I spoke with once I released my situation was kind and compassionate. The two woman at the desk were also understanding. I thank you for the slap on the wrist and not being rude because of a choice I made. Have a wonderful day. It was an easy in and out.
This is an awful company. I have never been spoken too so rudely on the phone ever in my life. They make you jump through all kinds of hoops and made up rules to get your car. Fyi they also only take cash but they don’t tell you that ahead of time while they are fussing you out over the phone. This place is doing shady business I promise you that
The lady who answers the phone is very rude. I asked a very simple question and she went on a rant with information that didn’t have anything to do with my question. Then when asked to speak to owner or mangers without skipping a beat she said they will be busy for the next few DAYS. Just very sassy and snappy for no reason.
This woman has been calling me for ages looking for a "vehicle pickup." Now she shows up at my house when I am not home and leaves cards with her phone # and case #. The cards don't name her company but I did a reverse look up with the phone number..I think she is a scammer and worry that my car will disappear soon? (It IS paid for!!!) I am a senior citizen and she is harassing me for no good reason. Going to call the cops next. Or maybe Wink news! This company continues to harass me. They have showed up at my house twice in the past and today showed up at another property that I own. Imagine my surprise when I went to collect rent from my Dad's handyman and saw this guy driving down my well signed PRIVATE ROAD. I will continue to call the cops every time I see this company or this guy on my property. This man is very slick. He waited for me to leave and then came back again. . The cops did come this time and were sorry they missed him. Next time he will be arrested for trespassing.
These people are not there to make your life easier, they talk about “bringing prices down” which is a gimmick some of us have our Cars towed wrongfully and not due to negligence yet once it’s towed by ABS you better prepare for a bad day, once it’s in their hands they will do anything to squeeze all the money they can out of you
Went to go get my property. Went inside and went through the process and while going through that, there was a lady on the phone using inappropriate/racist comments. They had thier political views all around the business. Once i went to the back to get my property, they had it all in a bag and the stuff on the dirty floor of thier garage. I pull back around front to arrange my property in the car and the tow truck guy came around agressivly asking if i was leaving. I don't know how they are still in business and something needs to be done.
This is the worse company ever I’m so mad my car got repossessed, I paid all my fees. I spoke to someone yesterday he didn’t tell me to schedule an appointment online to get my car, he told me to call this morning to schedule an appointment. I just called today and now she told me to schedule an appointment online, and i can’t pick up my vehicle until MONDAY. This is literally stealing, the lady was so rude on the phone, imagine having to go to work and you’re stuck HAVING TO CALL OFF !!! AFTER PAYING all your fees. This is insane. WORSE COMPANY EVER , I’m literally going to contact an attorney because this isn’t my first time going through hell with them!
You’re probably never in an ideal situation if you’re here, but the kindness and top level customer service these ladies give definitely helps. You can tell it’s family run :)
“They are absolutely amazing! A truly family-owned company that understands when unexpected situations arise. After the airport failed to notify my husband and me, our car was towed. The new management there has been terrible, and after parking at that airport for over four years, we’ve decided to start parking elsewhere.
Thankfully, the towing company was outstanding. They were understanding, professional, and even went the extra mile to help me get my car started after I had to fly in, pick it up, and immediately fly back out. They turned a stressful situation into a manageable one with their kindness and support.
Wonderful people and excellent service—keep up the great work!”
My girlfriend and I had to unfortunately meet the owner this morning after she forgot to put her registration sticker on her plate. The owner was incredibly respectful and pleasant to us. Our apartment pays them to remove unregistered vehicles to keep the place nice. Remember they’re just doing their job! Thank you for your kindness you showed us John God bless
THEY STOLE MY CAR AND WHEN I GOT IT BACK MY TIRE POPPED. THEY DAMAGE YOUR VEHICLE AFTER TOWING IT WITHOUT WARNING. SCUMMY BUSINESS. AND THE BLONDE LADY IS RUDEST PERSON EVER ENCOUNTERED.
This company doesn’t follow Florida Law and uses their HOA contract and the HOA’s insurance to cover their illegal actions. Any Home Owner’s Association thinking of doing business with them should think twice. Furthermore, if this company were doing business legally and properly, they wouldn’t need to do business outside of their office on the sidewalk (as stated on their door), and they wouldn’t have to operate on a cash only basis. Bad business, illegal practices, and a legal liability to any HOA or apartment complex choosing to do business with them.
Predatory company. Spend all their time driving around apartment complexes looking for vehicles to target. Rude and unprofessional. Also, only accepts cash payments ‼ That's a huge red flag. They claim to be working with leasing offices. When discussed with leasing they have no knowledge of any such agreement. Be very leary of these guys
May be it was luck but I pull up to my apartment and see a guy searching my car. so I pull up on him asking why?so my tag was off the same day because I arranged for a next company to buy it off of me other the replace my alternator I just get a new one drop off 3 days before he too it.so I took the tag off witch was up to date. I first show him the tag in my car I was driving and I told him but he said for him to walk away I need to pay 75 I said but it’s not hook up so why? He was being defensive also look high so I said ok I’ll pay the 75 but I do not have cash he said I should go and pull it so I did very quickly because the people was to get it the day and I was thinking I getting 1500 for my car I can fix the issue with the company after. by the time I bring the cash and pulling to my home he pulling away with my car making sure to drive slow so I can see him drive to the gas’s station and park so I got out my car and took pic of his truck saying I’ll call the police, he did not want me to call so he them told me if I give him my money he will bring it back to my apartment. so after I give him the only cash I had in hand he told me he need 100 more to put it back at my apartment I told him no and he drop it off at the gas station and drive away so had to call a next company to put it back at the apartment. These people just drive around apartments to hustle off people and need to go get a real job. Because the fact of the matter I show him my tag that is up to date so he should never take it in the first place. Watch ur truck camera it will show u over and over I had my plate in my hand and it’s in the dmv system it is. I can understand if I never see him doing it but I did and I deserve all my cash back.
The lady in the front desk was very nice & helpful I understand they are just doing their job so I gave respect and I got respect right back. Shoutout to this company! I do understand how hard it is to run this type of business so I appreciate how kind they were to me considering they probably deal with a lot of crappy customers.
You only get 1 star because THE OWNER EMPLOYEES seem to have more sense than the owner herself. I called to get an estimated amount to show up with ,and must’ve caught this lady on the wrong time. I have everything recorded for record with dash cam due to them now saying I must come with police to pick up a little ole car that I have been perfectly calm about being wrongfully towed for my apartment complex. The fact that towing companies that work for the police of fort myers is taunting to the public and is allowed is ridiculous. Can’t wait till we all meet in person today this should be fun must be a miserable life to find enjoyment in others inconveniences
The owner of the company is extremely rude, was having side conversations talking shit about other customers while on the phone with me instead of helping me with my issue. She cussed me out for asking how much it would be to get my car out. Told me to show up with the police to get my car because I asked her why she was being rude. I have the whole interaction on recording an will be showing up to get my car with the police. See you soon :)
Company showed up today to recover property which is fine and saved me time coordinating with the finance company. The problem however is the agent not only dropped the motorcycle resulting in damage to the unit he also unloaded it after loading it once and proceeded to ride it up and down the street before reloading it and finally leaving. This was immediately reported to the finance company with the pictures and video and made clear that I am not going to be responsible for the damages to the vehicle.
*Edit added photos of non flatbed truck used to recover motorcycle and video of him parking the motorcycle across the street after riding it
They mishandled my property, leaving my belongings in a vehicle that was sent from Fort Myers to Tampa. I understand that mistakes happen, but I’m leaving this review because they did not apologize or take accountability, or acknowledge this as their mistake. They said they couldn’t get into my trunk without a key, trying to blame it on me, but they sure got into the vehicle anyway, and there is a trunk open button In the vehicle as well as every other vehicle I know of.
While I was out of town the tags were stolen off of my car and a police report was filed. My car was towed out of my apartment complex despite my ability to change that. When I called the tow complex the desk lady told me that if I did not return early from my trip that I would not be the rightful owner of my car. She then said that every day I was gone would be more expensive to keep my car there. I understood that there was policy that in normal circumstances would make sense to charge for but asked, considering the circumstances if there was anything they could to to help me and the desk lady told me I needed to educate myself on Florida state statue and hung up on me because “she had other calls to take” and then did not pick up my following calls. I’m currently out of town with no idea what do to all because someone else stole the plates off of my car(which is not the fault of the tow company) but very much so in the dark because the lady behind the desk decided to forget that the people over the phone are people as-well and have their own individual circumstances that are out of their control.
Tow Companies often receive a bad rap, but my experience today tells otherwise. While I take responsibility for the initial mistake, their team demonstrated exceptional customer service and left me satisfied. I appreciate their dedication and hope to not require their expertise in the future, but if necessary, they would be my go-to choice. Rhonda is extremely nice. Just great people with a difficult job
I had a very positive experience with ABS. They were extremely accommodating given my unique situation and went well above and beyond what they needed to in order to make sure I not only got my car back but was advised on how to avoid being towed in the future. They even gave my battery a jump to make sure I could get to a storage location after the fact.
No one wants to wake up to see their car has been towed, but if it had to happen, I'm glad they were the ones to do it.
I'm extremely frustrated and disappointed with the services here. The staff colludes with local security guards to tow cars, even those with parking permits, and then demand exorbitant fees without providing receipts. Despite having a valid permit, my car has been towed multiple times. When I try to address this, I'm treated poorly and faced with unjust cash demands. Additionally, there's a concerning issue with the office staff who worryingly asks not to be sued, suggesting awareness of their wrongful practices. This place not only demonstrates discriminatory behavior but also handles vehicles carelessly. Moreover, I've had alarming encounters with a tow truck driver who resorted to threatening me with a taser when I merely tried to show my parking permit. This entire experience has been deeply troubling. THIS BUSINESS DESERVES TO BE SHUT DOWN!!!!!!!!
“Update: Your response further highlights the unprofessionalism and questionable practices of your business. The nature of your reply comes across as threatening and discriminatory, which is alarming. Moreover, the insistence on cash payments without proper receipts is another red flag. I have photographic evidence of these pencil-written receipts, which I was forced to accept under your cash-only policy. If these issues continue to be ignored or if I am further confronted in an unprofessional manner, I am prepared to share these photos publicly to bring attention to these practices. My aim is to seek accountability and ensure fair treatment for myself and others in similar situations.”
What a mess of company. I had my car repossessed with all my personal possessions including 1850 in cash to pay my rent, and they SOLD 1000, and have the nerve to belittle me, wow. I will be making a police report and filing a law suit action for discrimination. You guys should here how they talk to me and my husband like we are the thief. All know my moral character I would not blame in vain.
As a young individual struggling in South Florida, with the dramatic increased cost of living, I was a victim of repossession. And I use the word victim lightly because it is no one‘s fault, but my own. This company did their job. Sandy was extremely respectful and professional, did nothing but calm me down and lay everything out for me, and as a matter of fact, made me more than comfortable enough to work with them to get my vehicle back. I was rude and disrespectful and expected to be treated the exact same but in return I got nothing but respect as people in my situation typically don’t handle the situation the best. But this company handles their end, professionally and respectfully. If you walk in with a respectful attitude, expect to be treated with nothing but respect. Everyone on here with negative reviews can’t admit to their own faults and have to be mad at somebody else so they choose the tow company who’s doing nothing but their job. And good one at that!
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