Absolutely trash customer service the owner quite literally was trying to put his hands on me and reaching for his gun as I was trying to back out of the store argumentative and rude customer service don’t trust these people
John shop is very respectable and honest.
Awesome human the man serves the community like politicians should!!
What’s funny both negative reviews have family members that are professional mechanics. If they have relatives that are professionals why would they use someone else.
My name is Eva Clark. I’m from New Jersey and I fully recommend anyone who have car trouble in the state of Florida in Marianna or Blountstown should go to Mr. John shop they perform excellent work with my Cherokee cheese. I had a major leak coming from everywhere. I called these people and they told me to come in once I arrived. My car was put on a lift within 15 minutes. I had to hang out for a while, but the job was done and I’m on 95 now going north heading home thank God and thank Mr. John shop
Terrible customer service, no sense of urgency, poor troubleshooting. Way too expensive to keep a vehicle there.
I had my vehicle towed here after it was disabled from road debris. I asked for an estimate on repairs, and after waiting over a week, they still didn't give me the full quote. I decided to take it elsewhere, but they charge $30 a day to keep the vehicle in their storage lot. The vehicle was there almost a full month while I waited for insurance to do their thing. Ended up paying over $1300 for the storage, admin fees, and the estimate (which is where it gets worse).
I had to reach out every time to get any information. They said they would call me back with the estimate information. Never happened. They did finally tell me a few minor things were wrong with the vehicle.
When it was inspected by a good mechanic, I found out the transmission was shot, the exhaust system was destroyed, and the sub-frame was cracked (none of which they told me).
My car is totaled, and they would have charged me to fix a bunch of things that wouldn't get it back on the road. Seemed predatory honestly.
It is nice to go to a shop that you can feel like you can trust. It was the first time I'd ever taken anything to do they were very helpful. They quoted me the price for the part and the price for having the repair done. When I went to pick the vehicle up the bill was less than they had quoted me on both the part and the amount of time for the labor. I will definitely go to them again for my Automotive
Very helpful, everyone is helpful and nice. They even have a sign that says "no profanity please".
There labor cost is not high priced and parts are not overpriced.
A real true company out to help everyone during the hard times we are all facing .......😁😁😁3 years later and still #1. Just had a heater coils problem and it was done on time and the price can't be beat. Still a Jesus Christ company!
i have never seen more incompetence than i experienced with john and his staff,,,,i to was in the mechanic field and would be embarrassed to have a customer have to return four times to fix a simple routine repair....and all his staff took a turn and still could not fix or find a freon leak...charged over a grand...wow!!!! if hes not embarressed then i"m embarrassed for him....i would not recommend him to anyone. now here I am after 6 times and they replaced my compressor again with a reman after paying for new.....well it worked about four months and the warranty has wornout and so did the compressor ....I paid1038.53 for nothing and he wont even fix the AC...he is a crook and shouldnt even be in business......sad to have scammers like him in marianna... claims to be a Christian but a Christian would not take a persons money and refuse to fix the problem. now I have to raise enough money to have someone else fix it...and he doesn't even care. he just washes his hands of it ...what does that say about john Bryan.
Half way between Gulfport MS and Orlando FL we had stopped and noticed transmission fluid all under our vehicle. Looking at shop reviews I chose John Bryan’s to call and see if they could inspect to see if they could figure where fluid came from. As soon as we got there they immediately pulled it in a bay on the lift and sent in the air to inspect. Within 10 minutes they found where the fluid had come from and thoroughly explained possibilities of our issue. I would recommend Mr. John and his team to anyone. This day and age honesty and trustworthy are few and far between in the automotive world, but they fit that description to a T.
Ordered a wrecker for 2 cars. They said they would be there by 12 pm.....Never came. When I called owner said he told them not to go because they were full. They just never called me to let me know. Forced to take my biz else where.
The towing man was fast and nice and arrived on the scene fast. The female boss was very nice and helpful and kept me updated on my vehicle. The service was five star and I will use them again in the future. I also will recommend them to family and friends. The best towing and service in marianna florida.
I did not do buisness with this person but was there when a family member did but not by choice. The owner was very rude. He charged $100 to tape plastic over too windows on a totaled vehical. He also charged $255.00 to store the vehical for 12 hours.
Best place in Jackson County Florida for all your vehicle needs. Took my vehicle there for engine maintenance and not only did they find and fix the issue, they were beyond fair with the price. It’s so hard to find an hard working , honest mechanic shop. Until now. I won’t take my vehicle anywhere else. Hands down, best service around. There is no competition when it comes to John Bryant’s Automotive, true league of their own.
I got my car towed and they told me it would be $65 dollars to pick up my car to go .4 miles I work next door so I had it towed there, They stated that to Myself, my sister, and my insurance company. I went in for an issue with my car overheating, I received the bill and they charged me 150 for towing the car and 170 for a coolant flush. The people were nice but it was just shady and they said they only take cash, I don’t know if it is because I am a young female but I know they took advantage of me and my boyfriend is a mechanic and he looked at it and they didn’t fix anything I still have the same issue.
John Bryan and staff is the best ever. Need work done I highly recommend you to them for anything. If he can fix it he will tell you. Love that shop in Marianna FL.
I am highly upset with John automotive. Back in august of 2021 I supplied brake pads along with other parts to be replaced. I soon found out that the break pads were never replaced. I took my car back up there 2 times after it was supposedly “replaced” informing them what I noticed my front wheels were making a grinding and squeaking noice every-time i pressed on my breaks. Remind you it wasn’t making those noises until I went to them. Both times I went nothing was never resolved. So I took it upon my self to get my uncle who is a certified mechanic to take a look at what is going on he showed me that the pads were the problem and that it was never replace. So, I had to re purchase break pads and paid for it to be replaced. I was charged for labor and the break pads I supplied to them back in august of 2021 was basically stolen from me. As I called them this morning about it the owner and the co worker where very rude, unprofessional, and are giving me a hard time to get me the money they owe me back! If you are a female DO NOT do business with them. They’ll take advantage of the fact that you’re a female and screw you for your money!
Found this place through Google...they fixed my daughters car and made it reliable again...very straight forward and excellent to deal with...they only fix what needs to be fixed...I will take all my cars there from here on out.
We were on vacation and got stranded in Marianna with 5 kids (an hour from where we were staying). The shop we were recommended could not repair it (alternator) until the next day and there were no rental cars to be had. I called around and John Bryan came and picked us up on his wrecker, took us to his shop, and put us directly on the lift. An hour later we were on our way. We are so thankful that he was willing to take care of us right away.
I recommend highly this place the owner and his mechanics go above and beyond to do the job right the first time. You can see John's dedication and his knowledge and his employees knowledge. These guys are amazing. You will not be disappointed by there work at all.
First time customer. They were very professional, quick, reasonable price as well as the office workers were so nice, pleasant and respectful. They also told me about my front driver tire was about to blow. I will be returning for all my automobile needs. Thanks John & Staff
They have did work for me before and did a great job .but to charge somebody 45 dollars just to take a tire off not put back on but to take whole tire off is absurd and a ripoff and every other mechanic shop i told said same dam thing smh i am disappoi ted at the man charging that much so they wont get my business nomore..... Needless to say i called another wrecker service and they only charged for towing and 10 to take tire off , 10 to put tire back on ....
John Bryan is a man of integrity who runs an honest business. Our family was in a very desperate situation - we were 6 hours from home when our vehicle broke down. They were the only ones willing to look at it same day. We were already limited because it is a diesel. They took our truck in as soon as we arrived, which still amazes me when I think of how busy they always were! My family spent a lot of time there initially because we were unsure of the exact cause of the problem. Everyone was very kind to us. As soon as we realized the repair would be extensive, we decided to rent a car. One of the mechanics offered to drive us to the rental office on his personal time (so thankful because it was 100 degrees). The mechanics were diligent and repaired our truck as quickly as they could. They were very thorough to check over everything and found another small problem, which they were also quick to repair. We anticipated a large bill because of the nature of the work done and were stunned when we saw the total. We’d never bothered to ask what they charged, and they most definitely were very fair! I would recommend this business to anyone, anytime, anywhere. If we didn’t live so far away, we’d be happy for them to handle the maintenance and repairs on all of our vehicles. Thank you so much John Bryan Automotive for proving that honest mechanics still exist!! God bless you and your business.
We broke down on I-10 while passing through the area. Thankfully we made it to John’s Automotive! We called ahead and Missy was kind and assured us that they could help us. Kenneth was on duty and immediately identified the problem and was able to repair it. He was knowledgeable, courteous, and the price was fair. Highly recommend this company!
They said my car would be ready the same day, then the next day, then the day after that... wasn't ready until a week later. Today! And then the guy CHARLIE who's never spoken with me before was so rude because he wanted to charge me more than the price they gave me yesterday! He told me I better change my attitude before he charge me a lot more than what was told to me. I asked to speak with John 3 days after my car was initially supposed to be ready and the mechanic told me that johns on vacation and he'll be back in a week and a half if I want to speak with him. I will never take my car back there. Now it's shaking when I drive it as if they broke something else!
they replaced my alternator with a $50 "2 year warranty" markup from o'reilleys price on a LIFETIME GUARANTEED part. This did not include labor costs. My serp. belt was squealing within a day of getting it back, then they charged me another $119 to fix that because it was "shredded" (funny how TWO of them couldn't see anything wrong with it when I took it back to them complaining about the belt squeeling). My experience has always been these two things go hand in hand; when you change the alternator you check the belt. I guess not with these guys unless you want to waste time and money. A refund was out of the question because it's just an "unfortunate situation" according to them. Also when i called and complained saying you just lost a costumer, their response was, "whatever man..." I will never go back to them!
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