What clients say about LKQ West Florida in Bonifay (FL)
It has been 42 minutes and still no one has responded. This level of customer service is unacceptable. LKQ headquarters needs to review and take action regarding this branch immediately.
Calling and reserving part was top notch. Getting to office in bonifay, I wait for the guy to help me, ask him to make sure it will work, didn’t check but I still proceeded to buy part cause I needed it asap. Turned out to be right part. Returned the core $25, guy never came to the counter, woman from office said she would issue refund and if there was a problem not getting the $25 to call back. Ok so if she issued the refund right, why would she mention if there were an issue, she obviously didn’t issue the refund. Been about 1 week and a half and no core refund. I actually liked your business up until this. If you say you’re going to do something do it!!!!! I should not have to waste more time calling you to fix something when you should just have done it in the first place
17 minutes and still only a very quick “hold please” and hang up. Meanwhile, we spend thousands a month with this company, to get awful customer service 98% of the time. Ordering? Oh they’re amazing! Getting core money back? You’ll get no response, have to call DAILY, all for the core pickup to continually be pushed further and further. Not to mention the fact that they lie and say a driver came or that your core was toppled over in the dirt and couldn’t be picked up - both untrue - (but when confronted with the fact that we have cameras everywhere and show there’s NO footage of a driver arriving or leaving, and your cameras show there’s core perfectly stable on a pallet upright) they ghost you for several days before you ultimately have to call over and over and over again. We’ve started ordering through the Ft Myers office (a whole 8 hours from us) where we actually get decent customer service. LKQ Bonifay is a whole joke.
This company came through for my son and myself. My son has a hybrid Hyundai sonata, the large hybrid battery that he had that originally came in. The vehicle had gone bad. He purchased one from another guy who claimed part numbers didn't matter and it did not work. LKQ hit the nail on the head first time.
While Steve was around there we used to purchase $35-$40k annually parts from them, since he is gone we have tried to few times to work with the others they have and never worked out…. We haven't ordered even for a penny for the last 18 months from them.
Spent 4 mins on hold to finally talk to someone. All I was able to telly him is where I'm calling from, then immediately on hold for another 5mins before I finally hung up.
Wort place to buy parts in USA!!! I bought a trans and they sold me one the was bad and I had to eat all the money I paid to a mechanic. Lost 1000 dollars to use this company. I do not recommend them at all
Bought a fuel tank for a 2004 dodge truck the rollover vent valve is broke and now they don't want to stand behind their product 505$ for a tank thats useless this cant be repaired or used
Lied about what they sold me. Then when the product came in it was incorrect/incomplete and the only option they gave me was to spend more money to order more stuff or a refund.
As others have said, very poor customer service. 15 min hold time on the phone with nothing more than a "gimme a sec" or "can you hold" and click as you're put on hold. Then transferred, and put on hold again.
Then when someone finally answers, they're growling and moaning because i was asking if they can transfer a part from another LKQ.
Their answers are short and rude. Their transfer freight is 3x more expensive than other salvage yards. I think it was because he wanted me to buy the high mileage part at his yard.
You should consider LAWCO Landress auto wrecking for your salvage part needs.
LKQ continually fails to provide customer service. 30 min wait time on the phone, disgruntled and unfriendly employees, plus “no idea if the part is still on the truck” conversations.
Please provide better online access with images. Please hire and train capable company representatives or offer your employees compensation that might encourage a smile. Until one or more of these changes are made, DO NOT BUY from LKQ.
I broke down,out of town. I ordered the parts necessary on tuesday. I was told parts would be in my hands on Thursday, (parts were being shipped about an 8 hour drive).I paid and waited. On Thursday I called to confirm delivery and was told they hadn't even shipped the parts yet, they also couldn't tell me when they would be shipped. Oh and to top it off I was the bad guy for being upset. I dealt with tori who was the rudest customer service agent ever. She could've cared less.I said overnight me the parts and we'll be ok, she replied I'll just refund your money. She refused to let me speak to a supervisor, in fact she denied having a supervisor. I finally got ahold oh Michael and he was even worse. This company is terrible....BEWARE!!!!!
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