Top Notch! This is by far the Best repair shop in the area. I Had them do a paint repair on my truck and you cant even tell there was ever a problem. They made me feel comfortable about the whole process and went above and beyond to make it happen. Also, the best pricing in the area as well! Thank you guys!! I will always recommend Gross & Son. I won’t go anywhere else!
Their technicians left grease marks on my light interior fabric and I don’t have time to have them fix it. Wish I had seen the grease marks when I picked up my car.
Very professional staff. Whenever I called, they provided timely updates on my Volvo. Although the repair took longer than expected, they were wonderful to work with. I would definitely return to this body shop if needed.
I recently had to have a large scratch/dent repaired on my driver’s side front and passenger doors. The team at Gross and Sons was so professional and courteous. They got me in for an estimate within about 30min of my phone call and then the work got started 24hrs later. They finished two days earlier than originally expected and the paint job is flawless. You can’t even tell that anything happened and the paint matches perfectly. My car was returned in pristine condition. Their pricing was very competitive and I will definitely be returning for any future needs.
We are very pleased with the entire G&S experience. We were recommended to them by multiple people, with a quickness, I might add, when I asked if anyone could recommend a good and reputable body shop in Pensacola. I found their website and did the online estimate feature. They reached out so quick in response and went through the issues with me over the phone, amending the online estimate after I gave more detail. Roseann was so nice, helpful, and responsive. They emailed the estimate and gave me a breakdown of what was needed to be repaired. I had to do a down payment for the parts to be ordered, which was fine, and as soon as the parts were in, they scheduled us for repair, which was done very quickly. The main office and lobby area was welcoming and offered snacks, drinks, and even areas to charge your electronics if you are waiting. Their receptionist, Andrea, was super nice and ready for us when we got there. I appreciated that I could pay via a link sent to my email. From soup to nuts, the experience was as painless as they could make it. The only way they could improve it is if they offered their services for free. Well done, Gross & Son!
Looks brand new. Can not even tell that the side of the bed was replaced. Looks like it came from the factory. Awesome crew to work with. Premire repair shop in Pensacola. 100% recommend.
Wasn’t expecting three weeks to finish our job, which was primarily cosmetic, concentrated to the drivers side left front fender and adjacent mirror, which had a few scratches. The fender was successfully completed, however, the mirror was not. Upon asking why the mirror wasn’t fixed, they stated that it was not on the estimate and thus we would have to bring the car back in and submit a supplemental claim, which would mean more time. In hindsight, review thoroughly with the estimator the areas of the car he is presenting to be repaired and try to get a timeline of how long it will take, thus, determining whether or not to get a rental car, we had no idea our timeline would be 3 weeks.
My C300 looks absolutely wonderful. The dent in the door panel is perfectly repaired and the paint match was perfect. They polished the whole car, touched up some scratches and provided me with touchup paint all at the exact price they said it would be. Can’t thank them enough.
bought a car through carvana, and carvana did not list multiple cracks within the trunk. furious i contacted carvana and they sent me a list of shops. Gross and Son was one listed, and i’m so glad i chose them!!! they have been nothing but great. they’re communication is top tier and every worker i came across was beyond sweet. while they had my car i received multiple calls with updates about the process! highly recommend this shop!
Some left frt fender and grill, plus tire/wheel, suspension damage…wanted OEM parts, which slowed down the process a couple wks….Gross/Son staff was great at communicating, I did call for several updates and received courteous responses. The work appears as good as new and was a 2025 Honda, thus very pleased with vehicle results…yes, I would def recommend this Biz.
For decades, there has been only one place to take your car for Collision Service or Repair in Pensacola/Northwest Fl, and that place is Gross & Sons. Anyone “in the know”, who requires “exceptional” and “superlative” White Glove Service and Workmanship of/on their Vehicles, would “choose/ insist”, that Gross and Sons be the ONLY provider of Service for their Vehicle(s). From the moment you seek Service, you know this Company is different…extremely professional, technically competent, understands the customer’s specific concerns which will be Incorporated/and reflected in the Service Plan and Final Service Result. Our family, has a long history of satisfaction with this Company. Vehicle Collisions, are now a part of this World we all live in…for our family, all of our experiences have occurred through no fault of our own…but, the burden of Vehicle Repair and Life Interruption is real and must be endured. The good news, is you know that Gross and Sons will be there for you through the process, and your Vehicle will be returned to you with the amazing result as promised. The company is really different, because of the competence, caring and civility of their employees. The Company projects an ethos, of a “bonded team”. Our most recent association, required extensive lead technician post-collision work…unique technical skill for repair of the frame, etc. The resulting repairs and finishes were absolutely amazing. On day one, we were guided through the Team Process by “Roseann”…THE consummate professional, who kept us informed every step of the way…resourcing technical needs, Insurance expedition, going above and beyond…. Roseann, is truly an extraordinary individual who took beautiful care of both us and our Vehicle. She “knows the business from your Vehicle’s front-end to the Office’s back-end”, and beautifully represents the face of “Gross & Son”. The other person you will meet on day one, is “Andrea” at the front desk. Customer Service and Accounting, are her specialties. She knowledgeably handles all matters, with patience and kindness…and she is both the first person to greet you on day one, and last person you will see to check out when you pick up your Vehicle. Great Company, because great people work at this Company. Thank you, Gross & Sons.
Performed collision repair services via USAA claim. Kept me up to date and was easy to communicate with throughout the process. Repair work was great with no issues. They even helped with getting picked up by Enterprise to pick up my car rental and return. Highly recommend for insurance claims.
I had to have my new 2026 Equinox tail gate repainted. They did an excellent job & I was very pleased. Then I had tiny rock chips in the hood & they gave me a little bottle of paint to touch that up. They are always very helpful each time I visit.
Best in Pensacola! I use them for all my car needs. Wreck repair, oil changes, tires. The service and quality of work is the best. And the people are so pleasant to work with. :)
I got T-Boned in Texas while getting medical treatments for my bride, and we definitely didn't need this to happen. I was able to tow my 5th wheel back to Florida. Went to Gross & Son's P&B on the recommendation of a friend. Everyone kept telling me that it's going to be totaled out that there was too much damage, not what I wanted to hear. These guys did an amazing job! I'm Extremely pleased, I had them fix some small dings that weren't from the accident and blend the paint on all areas left undone by the insurance, so it looked better than before! This was a big job, but they worked hard and got it done just in time for us to hook up the 5th wheel and head back to Texas. Life rarely goes as planned, and Murphy certainly can toss a wrench into them for sure! But it's Great to know Guys like these that can take care of the Murphy Situations when they do happen! Highly Recommend These Guys! Hope I don't need them anytime soon!
This shop is 10+. They took care of us, made sure the insurance company did right by my claim and got the part I needed. My car looked great and good as new. Customer service was top teir all the way around. Would definitely recommend them.
Gross and Sons Body & Paint did an excellent job for both me and my girlfriend. They repaired her 4Runner after it was damaged by tree branches during shipping, and the results were flawless — you would never know it had been smashed up.
On top of that, they also helped me out with my Toyota Tundra. The side panel where all my seat adjustment levers are had broken, and they got it fixed up perfectly. Everything works like new again.
The staff was professional, honest, and easy to work with. The turnaround time was quicker than I expected, and the quality of their work really shows. I’d definitely recommend Gross and Sons to anyone who needs bodywork or paint done — they take pride in what they do, and it shows in the results.
Outstanding service and repairs to my brand-new car that was hit by iron and rubber shrapnel from an exploding truck tire and wheel on the way home from the dealership. The Gross and Son team prepared a thorough estimate and then repaired damage and repainted the front bumper to look exactly like new. I would not take my cars to anyone else for body repairs and/or repainting. Thank you for a superb job expertly completed at a very fair price! Hands down the best Paint & Body Shop in Pensacola!
I was recently in an accident that caused significant damage to critical components underneath my vehicle. The team at Gross & Son (especially Roseanne) took excellent care of the repairs, working seamlessly with my insurance and keeping me updated every step of the way. Securing a rental car was especially difficult due to the busy airshow weekend, but Roseanne went above and beyond to make it happen. She also ensured my vehicle was repaired and delivered over the weekend, which I truly appreciated. Outstanding service and communication throughout — highly recommend!
Gross & Sons, and specifically Roseann, helped us to restore peace of mind with our vehicle damage!
Communicative, thoughtful, and thorough, Roseann and the team at Gross & Sons did an expert job of fixing the body damage on our car. Our paint color is an extremely difficult one to match and repair, and Gross & Sons did so with ease and professionalism. Our car is stunning once more, all thanks to the wonderful people at Gross & Sons!
Gross & Son has earned all my business for the foreseeable future. They maintained good contact and were always prepared to answer my questions throughout the process of repairing my Model 3. Highly recommend anyone with a Tesla (or any other vehicle for that matter) to not hesitate to take your vehicle in to G&S.
The only hiccup in the whole process was Tesla's supply chain being behind as usual. And regardless, the wait time reflected in the quality and value of the workmanship at G&S. They even went above and beyond to wash and detail my car as well as have it fully charged when it was ready for pickup.
I had a great experience with Gross and Son’s! They offered weekly updates on my car and worked frequently with my insurance company to sort out the costs. I recommend Ival, Adam, and Kelly for any repairs you need! They helped repair a dent on my car which was repaired within two weeks!
I was in an accident the day before Thanksgiving and FHP called a tow for me which just so happened to be Gross & Son. I had a tire taken out and damage to my front bumper. Aside from that, my truck was in great condition. Fast forward to the following Monday, I was finally able to get a rental and collect my belongings from my vehicle. Went in, got my keys from reception and went to my truck. Not once did anyone call me to mention that my truck bed cover had been damaged during tow. Not only did they neglect to mention it, they neglected to cover it as well, with all my belongings sitting inside exposed to the elements. I made reception aware, to which they went and tarped it and had me leave a note for management. The manager called me to tell me that the man who did the tow said everything went smoothly. How smoothly could it have went with a third of my cover missing? I let him know I have video of my bed cover in perfect condition prior to tow and he seemed to have a change of tune. After that conversation, I gave him a couple weeks to contact me with a plan of action, which he didn't. I called and left messages till I finally got a call back and a proposal to go 50-50. This vehicle was in their care during the time the damage occurred and they do not want to accept responsibility, but even more infuriating is that I was never informed of the damage initially and my truck bed, full of my belongings, was left open to the elements in a lot that the manager claims to not have that great of cameras in, in a high crime area. Not only have they not accepted responsibility, they are trying to shift the blame and say I didn't secure my bed cover and that's the only way it could have happened. I feel it is only right that Gross & Son pay for the damages they have caused while my truck was in their care and negelcted to inform me of. If they didn't feel responsible, they wouldn't have offered to cover a thing.
WOW… what a great experience.. professional, friendly and the finished result….. Amazing!!!! From the service of my rental from Enterprise throughout the whole process at Gross and Sons. I want to personally thank Eddie, Christie, Mike, Steve and Roseann. These people become family and yes they care about your vehicle and make sure you are satisfied. Steve in the collision department did a super job fighting with the insurance company to make sure all was taken care of. They did a remarkable job on my 2024 Land Rover Defender. I picked it up and opened the door… they had totally detailed it inside and out. It was as new as the day it was purchased. I personally would never go anywhere else. I now tell my family and friends to do the same. Do yourself a favor and request Gross and Sons Paint and Body when you have a need. If you only need a detail service..they have that service to all as well.
Gross & Sons is the only place we will have our auto body work done. Hands down the best in the business, top notch techs and office staff who always are professional and courteous. They treat you like family.
Getting into my accident was/still has been one of the worst inconveniences. However, Adam made getting my car repaired as breezy as possible. He would always give me prompt updates, go above and beyond to explain things, and was just all around very kind and communicative. Even when the at fault party's insurance gave them trouble, Adam kept me in the loop and did everything he could. When it finally came time to pick up my car, they washed the outside and thoroughly vacuumed the inside. It was so nice to come back to a clean car and perfectly repaired car. Adam is the best!
A little bit back I was in need of a body shop for my Tesla due to 2 different collisions (deer and a mailbox). I found Gross & Son on the Tesla website for certified repairs. I just have to say they did a fantastic job!
Mike, Steve and Christie were my points of contact. They made the process easy and took care of me and my car. My Tesla looks like she just rolled out of the showroom. They went above and beyond between fully charging it (very thankful since we live a good distance away) and a full deep detail inside and out.
I would bring any vehicle make here for their outstanding service and quality of repairs.
I know without a doubt I chose the right collision repair shop for the job. Adam Geiger consistently I feel, went above and beyond on so many different levels ie communications, setting expectations and several wow factors. In addition everyone who worked on my car - thank you thank you thank you! My baby Tess (Tesla Model 3) looks amazing. With all the electronic and suspension that went offline upon the collision and the seen and unseen damage - I can't express how confident I am with the work done. No extra noises, no electronic issues, the car is blemish free of any signs of any previous damage. I feel very blessed. Again, I know without a doubt I chose the right collision repair shop for the job. Thank you everyone at Gross & Son!!!!
I painted cars for 13 years and I have a very critical eye for this type of work. My truck is a very light color silver which can be very difficult to match. This was (unfortunately) the second time I've had to have this truck repaired and I brought it back to Gross & Son because they did such a great job the first time. I highly recommend them and Roseann was awesome to work with too!!
I strongly recommend this body shop for your Tesla! They meet up to your expectations and these people are very friendly. Every time I called to see the progress of my body work they always had the best feedback and answered all my questions politely. Yes it takes patience for the work to be done on your vehicle but it’s totally worth the wait! Amazing Job! ⭐⭐⭐⭐⭐
Here is the before and after pics of the vehicle…
Aug 17, 2023
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