They scam with transmissions. Even following their policy, contacting on time, providing the diagnostic correctly. We are Estaba Motors buying thousands of dollars in parts for 3 years with them, but that doesn't matter when it is a transmission issues they'll change the actitud. They reject the return, they reject to change it, they reject to even give you the core money back.

Antonio Estaba - BROKER Auto Auctions

08/29/2023 05:11:34

Found parts needed for a 2011 Toyota Corolla online. Great, personal parts networking services experience. I even was recommended to eat at a great location for a good grilled Pastrami Reuben sandwich.

Scott Tennant

04/22/2023 09:56:27

My boyfriend purchased a transmission from this company about 2 weeks ago. He placed the order 2 Mondays ago and was told it would be here the following Wednesday. It did not arrive until Thursday. When he arrived to pick it up, he witnessed the worker transporting the part to his vehicle, being extremely careless to the point of almost dropping it. My boyfriend began examining it closely and noticed some very obvious damage to the part. When he asked about the damage the carrier had no initial response. After speaking with a few different sales representatives, no one could give him an acceptable explanation as to what may have happened and what he could do. After discussing the risk hed be taking by accepting the transmission as is and putting in his vehicle, he decided to exchange the transmission for a new one as soon as they were able to get one in. He has been given 3 different dates as to when the transmission will arrive, has called each day they told him it would, and cannot seem to get a solid answer as to where his replacement is. Each time he calls I am witness to staff being extremely short and dismissive to him. We are unhappy with this service and will do not refer this company to anyone.

Jolan Cunningham

09/08/2023 23:50:47

RUDE & UNPROFESSIONAL I called Too get a Price On a Engine & Was Told Needed The VIN, I replied Ok But can I Get a Price on what the standard price was and The RUDE MF hung up in my Face Tried calling Back and Declined my call

Brian Neely

03/28/2024 21:58:20

Justin helped me online and had it delivered to Pensacola, so I could pick my part up. Excellent experience!

Laura Orr

02/22/2024 03:40:04

I would rate 0 stars if I could. They don't Honor their price quote. I called inquiring about a engine and they quoted me a price and when I bought the car and went back to get the engine and they told me a different price and wouldn't give it to me for the price they quoted me even though they see it in the system. Bad business

Reggie Dancy

11/13/2023 13:22:00

I’m a manager at Car land LLC. Always super polite and very professional. If I could give a 10/10 I would not hesitate. Never complains about moving the heavy trans and engines. This woman deserves a raise if she hasn’t. Truly pleased with this driver.

Mathew Harvill

03/30/2023 20:45:51

Brian always takes great care of my parts needs and gets me the part I need for a fair price. The GM Todd is really cool as well. I hope I can be as half as cool as he is some day.

Brandon O

03/15/2023 20:56:37

Shelby is my go to guy. He's the best he has a lot of respect for ppl and their cars. Trust me I know my car is down and he's been helping me....

Marlena Grogan

08/27/2023 18:30:40

I'm a parts department manager at a local collision shop. I work with Shelby Perry. He is quick, accurate, and responsive to any issues/questions I have. Top notch customer service!

Melissa Tucker

03/09/2023 16:09:29

Great customer service main reason I gave a five star review

Lord Ceaser

02/14/2024 20:25:55

Excellent customer service by salesman John, and a great deal on my new tire rim!

Gavin MacDonald

02/02/2024 17:43:42

these guys are amazing... from start to finish they treat their customers with respect and care.. if there is a problem .. Mike or Edwin will find a solution. i could never thank them enough or even find a way to show my appreciation. even other staff treat ur right and are polite... i will be back in future. thank you guys so much for the love and care you have shown me

Kenny Knupp

08/02/2021 20:40:36

Shelby Perry has been my life saver… he has always helped when I needed him. And if something comes in that’s not right, he does his best to make it right… he’s always my first choice… he’s the best…

Yvette Brown

03/29/2023 15:35:28

When FENIX bought out UAR I was skeptical of the outcome, as in the automotive field I'm no stranger to good companies being absorbed by bigger companies and things going down in quality. I can say that here it is not the case. FENIX may not be the best company in the world but they try, and their sales people are very personable. Adam helps me with everything I need and goes above and beyond to make sure me and my company are taken care of. I don't feel like just another account when I call, I feel like my time and business is valued beyond dollar figures on a screen.

Sarah Martin

09/01/2022 15:05:41

Great company! Fast service and we love there delivery driver Jessica! Highly recommend! Also Shelby and Eddie are great sales people!

Sam Davis

03/31/2023 17:14:04

Fenix is my go-to for recycled and remanufactured engines and transmissions — Shelby is hands-down the best sales rep — knowledgeable and friendly and always willing to go above and beyond for his customers! A+++ customer service!

Laura Brown

03/10/2023 19:56:25

I called twice to make sure they had the part I needed it. They confirmed it was there. I live 1 hour away from Pensacola and was in a hurry and when I got there they said apparently the system was showing they had it but it was not anywhere on the shelves. So disappointing. I would recommend to update your system more frequently so you don't waste somebody else's time. Friendly staff, though!

Sarai G

08/22/2020 04:53:20

Would have been a 5 star however the first two men working behind the counter must have been for telephonic purposes only thus leaving one young lady doing all the walk-ins. First, looking up the make model & year for parts, second, locating and escorting customers outside to the vehicle and third finalizing deal and collecting money. She was awesome and did a stellar job. However, the line waiting for assistance did grow with only the one employee providing customer care/assistance.

Dee Johnson

10/24/2017 02:51:38

Called, spoke to Roger, gave part name needed, he says got it, I go, worker brings part to counter. Roger made this all happen very smoothly. The person pulling the part did so in a perfect manner, nothing broken on it. I put the part on and I am thoroughly satisfied, 100%. Thank you. Need tires next.

Jimmy C.

10/01/2019 22:12:45

If you need good parts for fair prices, call this place and speak with RAYA! She is awesome to deal with, happy, laughing, caring person and most of all, got the job done and parts I needed when no one else could find them! She was a pleasure to deal with and you can definitely tell she loves her job and loves helping people. Sincerely: The guy with F350 seats

Z B

08/31/2017 16:28:08

I would give University 100 stars if they offered it. They were able to find all the parts I needed quickly and efficiently. I have never dealt with a more knowledgeable staff than the staff at UAR!!!! They were even very patient with understanding my accent.

John Beaudry

05/25/2017 17:41:17

Had a great time here. Me and their guy spent some time looking for what I needed. Even had a golf cart. The place is huge and I was just having a blast looking. We found what I wanted and their guy helped me get it out really fast .

Ensley Landscaping LLC

08/10/2019 02:31:43

You need a quality part that no one else can find? Give Jason a call! As the service manager at a local dealership, I trust Jason multiple times every day. He always comes through in a pinch with quality parts at very fair prices.

David Drake

11/14/2019 21:06:23

I purchased a driver door from UAC. Purchasing was super easy, and communication with Mike was great. Unfortunately the door arrived damaged from the freight carrier, but UAC immediately refunded me and apologized for the inconvenience. I worked with Felishia on my refund, she was really helpful and thorough as well. I would be happy to purchase from them again.

PASQUALE CAPOCCI

09/25/2019 19:26:29

No customer service skills. They really don't seem to want you to approach the counter. Well at least that was the case when I went in with my friend. When I went in alone the same dude was pretty helpful... So yeah the comment about racist seems pretty accurate. I eventually had to find help at a different location.

H Jones

11/25/2017 06:55:42

Jason is so nice and helps you find whatever you need, even if he doesn’t have it. He’s helped us get so many parts we thought we were screwed on because of discontinuations and backorders from everywhere else.

Drowning Felix

09/29/2020 20:33:09

If you're looking for good parts at a reasonable price, this is the place. They even have an ebay store now! The ebay guy is funny and easy to talk to, the counter guy and gal are super friendly. 5 stars, will shop here again!

Akagi VUP EN

06/15/2019 20:37:09

Angelica... More like our Angel! My first call was to university after my daughter cracked my wheel hitting a pothole. I called and got Angelica who asked questions about the car some of which I knew some I didnt. Not once during the call did she make me feel bad for not knowing some of the specifics of the vehicle. She trusted her intuition and did something unconventional and it saved us over $100, an incorrect wheel and days waiting since today is Friday! Amazing customer service and you guys will always be my first call. Thanks Angelica!!!

D. Coleman Jr.

07/17/2020 10:37:04

I've never been disappointed. Great customer service, especially for as busy as I've experienced them to be. I received my parts w/o incident or delay, even outsourced the radiator when they didn't have it.

John White

07/02/2016 11:39:49

Address:	709 Massachusetts Ave, Pensacola, FL 32505
Phone:	+1 850-435-2983
Services:	Auto parts store
Methods of Payment:	Credit cards Debit cards Cash only
Rating:	Based on 241 Reviews
ZIP Code:	32505
Open Hours:	8:00 AM - 5:00 PM
Popular times:	Saturdays Mondays Tuesdays Wednesdays Thursdays Fridays Saturdays Sundays 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am

Friday		8:00 AM - 5:00 PM
Monday		8:00 AM - 5:00 PM
Sunday		Closed
Tuesday		8:00 AM - 5:00 PM
Saturday		Closed
Thursday		8:00 AM - 5:00 PM
Wednesday		8:00 AM - 5:00 PM

Fenix Parts Pensacola (Previously University Auto Recyclers) JunkYard in Pensacola (FL)

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