Open 24 hours
Open 24 hours
Open 24 hours
Open 24 hours
Open 24 hours
Open 24 hours
Open 24 hours
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Walt's Wrecker Service offers dependable, affordable towing services in Jacksonville, FL, and the surrounding area. From commercial truck towing to vehicle transport and recovery, put your automotive transport troubles in the experienced and very capable hands of Walt's Wrecker Service. Contact us to speak with a Jacksonville towing expert. At Walt's, we're always on call. 24 Hour Emergency Service Available.
Monday
Open 24 hours
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Open 24 hours
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Open 24 hours
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Open 24 hours
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Open 24 hours
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Open 24 hours
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Open 24 hours
What clients say about Walt's Wrecker Service in Jacksonville (FL)
Make sure if you get into a car accident to let them know do not give this company your car, please. In less than 24hrs my brand new iPad got stolen from them. Got into a car accident on a Sunday around 2 o’clock went to the hospital and send a cousin to get the items in the car around the same time the next day. He got everything out of the car except the IPad Pro that was in the car. Talk to several people including an employee who lied instead of giving her real name give the manager name instead. When we finally talk to a manager he said he will look into the cameras from the truck who picked up the car and when my cousin come to pick up the items and also review the paper they stated everything that he took out of the car. Told us give him the weekend to sort it out. It’s been weeks now and never reach out. When we call again to ask what happened we were waiting on a phone call with him. One guy said they dealing with much more important thing for the company instead of an IPad. Unfortunately, the location on the iPad wasn’t turn off yet since it’s new. In less than 24hours the iPad vanished while the report police clearly stated that an IPad was on of the belongings in the car. A thief or thieves are working with this company, and they make it seem like they are helping you while they are not. Do not do businesses with this company.
This company was great. I needed a tow and they were the only ones to answer the call after trying 6 other companies. The young lady who answered the phone, Sage, was very personable and Cody the gentleman that towed my car was a lot of help, very friendly and honest.
We had them do a trailer and load recovery and the review do them no justice. They are very good company to work with. Rates were extremely fair and they helped out with all the requests we had. The customer needed extra pictures and they provided those to us without any issue. They even waited for our truck that was arriving later then their closing time to load it back on our trailer. Brittney and Dan good people to work with. --- Dan
If I could give ZERO stars I would. They are RUDE! And they make up crap as they go. Trying to charge people to get their personal belongings out of their wrecked car. AVOID them at all cost & JSO needs to stop using them as the people who take cars after a crash!!
They charged me $826.58 to tow my truck less than 50 miles. they took the driveshaft off and left it for Freightliner to put back on which they charged me an additional $226 to do. Everyone was nice and friendly but the cost of using them was too high.
Great service. Driver was super nice. Towed my truck to repair garage after hours and put info in their overnight drop box. Garage had all my info and called me the next morning before the even opened. Service was above and beyond what I expected.
Used Walt's last night for one of my company trailers that lost a wheel on the side of I-10. They got there quickly and got it back to my shop safe and sound. The two young men were professional and courteous. One was Cody and the other I didn't get his name but I believe he was the owners' son. Good job to the lady in the office as well. I would use them again.
Shame such a good company gets their ratings dragged down by people who have no idea what it cost to operate these businesses.
after reading some of these reviews I quickly realized it was the average civilian who has
No concept of what it cost to keep these trucks on the road .
As far as my review?
From Evan at dispatch to red out on the road, these guys were fantastic
I had another tow company come out to lift my camper and put it in my new truck and all they did was waste. My time had no idea what they were doing.
Waltz m came out, in a severe lightning storm,
Without hesitation or delay, got the job done
Some people think $800 is a lot of money to get heavy duty wrecker out and a skilled man to get something done so I could keep working?
Well, then, like I said above, they got no idea what it cost to operate a business like this
I drive for a living and I understand $600 day fuel bills insurance it runs in tens of thousands a month
If you’re a professional driver semi driver, etc., and you need it done?
you need your truck back on the road?
Then call these guys .
Also, they were roughly a half hour for the time I made the call to the driver and Truck was on the scene
Phenomenal response rate
Definitely use again
Red got me right out of a sticky situation and he came and and got straight to it. Plus he got to me faster than the eta. Anytime I need a tow I’m gonna call them from now on
Walt’s responded very quickly to our service request, and Red, the wrecker driver, was fantastic! Red was friendly, got right to work, took care in setting up the tow, and got us out of the road quickly!
10 star business. Drivers are highly professional safe and very reliable. Girls at the desk are extremely friendly knowledgeable and just as professional as the drivers. Have left my vehicle and my truck there numerous times and have forgotten to lock my doors and came back to find it just as i left it. I would highly recommend. Worth every penny.
They have plenty of wreckers and can get the job done. One of the most economical tow services, and I check them all. Drivers are cooperative and they have some outstanding one's. Friendly people, friendly service. They have rescued me several times over the decades. This is not a place you have to call and go through a phone menu and hope you get someone at a 800 number like some others in town - a real person picks up the phone and the phone doesn't ring long. Highly recommended.
Walt’s is nothing short of helpful. I was there after an accident and they helped with every detail I needed to get things taken care of. They even offered to take me to the nearest rental car facility. I had great experience.
This business centered around taking advantage of people. A $140 tow from an accident is intentionally turned in to a $630 bill with fees and they are rude to you because once they have towed your vehicle there is nothing you can do about it. If you don't pay they just file against your license with the DMV. They never give you an option to pay the $140
THESE PEOPLE ARE SO UNPROFESSIONAL AND SOMEWHAT SKETCHY. MY SONS CAR WAS TOWED AFTER AN ACCIDENT TO THIS LOT AND THEY DESTROYED HIS VEHICLE BEFORE THE CLAIMS REP COULD GO OUT TO INSPECT IT. THEY CLAIMED THEY SENT NOTICE TO US VIA CERTIFIED LETTER BUT THEN SAID IT WAS RETURNED BY THE POST OFFICE . I THEN REQUESTED THEY MAIL AN ITEMIZED BILL TO THE OWNER OF THE VEHICLE (MY SON) SO THAT WE CAN VERIFY THAT WE OWE THE WHOOPING BILL THEY SAY HE OWES AND WAS TOLD NO AND THEN I KID YOU NOT HUNG UP ON TWICE!
IF ITS A LEGITIMATE BILL WHY NOT SEND AN ITEMIZED COPY TO THE OWNER? WHY DOES HE HAVE TO SPEND TIME AND MORE MONEY TO GO TO YOUR ESTABLISHMENT WHEN A STAMP CAN BE USED? VERY UNPROFESSIONAL.
Keith was awesome. He was friendly and obviously knew what he was doing. I was impressed with how fast the hook up process took. Upon riding back, I also was impressed with how clean his tow truck was inside and out. Walt’s is lucky to have an employee like Keith ! Thanks Keith
DO NOT USE.
After getting into an accident waltz wrecker service showed up to tow the other individuals vehicle. And told us "we should just get it off the road now, we will get it off for you. Let us help" then took the vehicle. It sat for 4 days. And racked up a bill of over 700 dollars. And they only take cash or cashier check.
Roger from Walt's Wrecker Tow Company went above and beyond by coming to my home to repair my bumper after my vehicle was mishandled during delivery by the tow truck driver. He exhibited a high level of professionalism, was incredibly helpful, and displayed genuine sincerity throughout the process.
Thank you Brittany for showing concern and making it happen to be fixed right away.
DO NOT, I REPEAT DO NOT use Walt's Wrecking Service. (1) They charged me $150 to tow my vehicle 3 miles and put an additional $210 on hold on my debit card which exceeded the cost of the actual tow. 5 days have passed since they completed the tow and my funds are still being withheld.... HOW ON EARTH HAVE THEY BEEN IS BUSINESS FOR 75yrs???
If I could go below a one I would. I have never been treated so bad in my life as I did with your employer working the counter. I'm assuming she got pissed at me because I keep saying yes ma'am and no ma'am. With my wife of 50 years in the hospital not being able to move which I expand to her I hed to go back to the hospital to get paperwork notarized ( understanding) then she made me call my insurance company for the VIN number which I later saw people coming in without providing proof. Then after I did all that she requested she made me wait for over a hour. While guys came and went to lunch. When asked about this I was told that they have to eat you know.
Finally I asked for a manager and lucky for me Johnny stopped what he was doing and took the five minutes it took to remove the tag. I have done business with Walt's for a very long time. I worked with sinor Walt. I will continue to recommend you guys it's no fault of yours that I should have said Sir instead of mam
This place and the people in it are disguising. My little sisters car was towed she had no idea where it was and when she found out she immediately called to arrange to retrieve it. She was given a price of about $130. She asked if she could pick her car up when she got off work that evening. She was informed if it were that late in the evening there would be an additional fee so she decided to leave work right then and WALK to get her car to avoid additional charges. She also had to walk to an ATM because this shady business only accepts cash (which is illegal by the way, tow companies are required to accept multiple forms of payments). When she arrived, a little after 12pm she was told that she couldn’t get her car bc now there was an additional admin fee of about $300 because her car had now been there for 6 hours. She obviously wasn’t walking around with an additional $300 in cash on her so couldn’t get her car until the following day. When we arrived there was a lady, and I use that term very lightly she acted more like a feral animal, she was standing outside smoking a cigarette. After my sister paid she was told they were not allowed to leave the desk so she would have to wait however long it would take for another employee to make a police pick up run. Mind you there are at least 4 people in the office doing nothing at all. When my sister came out to share this information with me and two days of playing their stupid games I went inside to ask “how is it that you’re allowed to leave the desk to hang out in the front and smoke a cigarette but you’re not allowed to leave to help a costumer to their car?” The person who was smoking the cigarette then points her hand at me and yells “first of all…” I asked her to be respectful the same as I was being respectful. I’m not sure she knew what that word meant because she continued to yell and act like trash and yell for me to get out! At first I wanted to match her ignorance but as I looked at how disgusting she looked acting that way I decided to just walk away. My little sister came out after me and shared that the woman threatened to call the police. What exactly for, I’m not sure. The police should be called when there’s danger or threat of it. not so a weak person can feel empowered during an argument. I’m assuming this company must be struggling financially due to all the additional fees they try and add on just to make a buck (They literally have a sign up charging people $50 for making a U-Turn in their parking lot lol) so it’s not “if” but WHEN this place goes out of business I’m sure little Ms Cigarette Smokes attitude will be adjusted bc no LEGITIMATE business will ever hire someone who acts like that. A little friendly advice, maybe hang a few car fresheners or something, it smells funny in there :)
If you are looking for parking, I do not recommend this place. Place is a junk, and the people too. Unorganized, and a serious lack of professionalism toward drivers. If you park, and you trying to leave by the front gate on foot, you won't be allowed to walk on the yard. You would have to wait for someone to come get you out of your truck to leave. If you make a U-turn you will be charged 50$. Also if you going to park, you cannot stay in your truck because they do not allowed professionnal drivers to sleep in their truck on the yard.
Unfortunately I'm unable to give this "business" -0 stars but that rating hasn't been created yet. This is the second run in that I've had with this company and it will be the last. Not only do they not accept credit cards they roam lots looking for cars to tow. Once it's hooked they charge money to drop it off the hook. Today they told my car after stating it was parked in a "residential" parking space which is a complete lie. I parked where I normally park w/my handicap decal visible in the window. Not only can you not reach them by phone but you have to text them in hopes someone answers you back. When they do respond they act as if your the nuisance for trying to get your car back. They received no money until my car was checked over bumper to bumper. I was emailed my receipt and mind you there were people showing up to get their car and it's racially profiling for black and brown individuals. DO NOT WASYE YOUR TIME OR MONEY WITH THIS COMPANY. PURE RACISTS AND TERRIBLE CUSTOMER SERVICE. I hope they go out of business soon.
I’m an over the road Truck Driver that was in a terrible accident in Jacksonville on Christmas Eve. These guys were tasked with the clean up while I was taken away in an ambulance. I do not live in Jacksonville so I went to South Florida to spend the holidays with my family. I called Walt’s to ask about recovering my personal belongings, they told me all is good as long as I had a power of attorney from the owner of the truck allowing me to. I provided it. I needed to borrow a car and drive 5 hours so I made sure to call the day before to confirm that I would be able to get my stuff. They said yes. I called the morning before leaving, I called when I was an hour and a half out. When I arrived they changed up on me and said I cannot get my stuff because they insurance company hadn’t been notified. This was obviously not the case. I provided case numbers to show that I did start the process. The insurance adjusters had not yet reached out because it was the holidays. I had to get a hotel and stay an extra day to see if the manager would allow me to come in for my stuff the next day. Then they said they would not allow me to get my stuff until they hear from the insurance adjuster so they know they process is moving forward. That day the insurance adjuster reached out and confirmed that this accident was reported a week ago and the process wasn’t moving forward because of the holiday but that there’s nothing to worry about. The vehicles are covered and the investigation will move along. I then asked again if I could recover my personal belongings. I was told I would not be granted access until the entire investigation is completed and the bill is paid. There is absolutely no justification for this ridiculous ever changing standard. They should have told me before I drove up that I would not be allowed to recover my stuff. They are treating me like a criminal. The manager Johnny Lee wants to steal my old clothes because he likes the way I smell. These people are gross. I will be sacrificing a Goat and performing voodoo in order to bring him misfortune. I hope that misery and bad luck plagues him and his future generations.
Many of tow companies to choose from in N E. Florida.So happy I chose Walts to help bring my retirement project home.From the the front desk folks,to shop manager(Johnny) who arranged the logistics of my tow,to the driver(Red) who did the job,all top notch service.
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