Red was great professional took his time made sure everything was done properly even drove me to my hotel after the tow if I could leave more stars I would
Doesn't matter if it's my F250SD or my Tacoma. Walt's came out very promptly in minutes in rush hour morning traffic on the interstate to tow me. Driver was very professional and polite despite the situation. There prices are phenomenal. Whether it be a semi, rv, bus, heavy equipment whatever you have I'm 100% confident they can handle it. If you need a honest tow company that cares call Walt's!
Make sure if you get into a car accident to let them know do not give this company your car, please. In less than 24hrs my brand new iPad got stolen from them. Got into a car accident on a Sunday around 2 o’clock went to the hospital and send a cousin to get the items in the car around the same time the next day. He got everything out of the car except the IPad Pro that was in the car. Talk to several people including an employee who lied instead of giving her real name give the manager name instead. When we finally talk to a manager he said he will look into the cameras from the truck who picked up the car and when my cousin come to pick up the items and also review the paper they stated everything that he took out of the car. Told us give him the weekend to sort it out. It’s been weeks now and never reach out. When we call again to ask what happened we were waiting on a phone call with him. One guy said they dealing with much more important thing for the company instead of an IPad. Unfortunately, the location on the iPad wasn’t turn off yet since it’s new. In less than 24hours the iPad vanished while the report police clearly stated that an IPad was on of the belongings in the car. A thief or thieves are working with this company, and they make it seem like they are helping you while they are not. Do not do businesses with this company.
This company was great. I needed a tow and they were the only ones to answer the call after trying 6 other companies. The young lady who answered the phone, Sage, was very personable and Cody the gentleman that towed my car was a lot of help, very friendly and honest.
We had them do a trailer and load recovery and the review do them no justice. They are very good company to work with. Rates were extremely fair and they helped out with all the requests we had. The customer needed extra pictures and they provided those to us without any issue. They even waited for our truck that was arriving later then their closing time to load it back on our trailer. Brittney and Dan good people to work with. --- Dan
They charged me $826.58 to tow my truck less than 50 miles. they took the driveshaft off and left it for Freightliner to put back on which they charged me an additional $226 to do. Everyone was nice and friendly but the cost of using them was too high.
Great service. Driver was super nice. Towed my truck to repair garage after hours and put info in their overnight drop box. Garage had all my info and called me the next morning before the even opened. Service was above and beyond what I expected.
Used Walt's last night for one of my company trailers that lost a wheel on the side of I-10. They got there quickly and got it back to my shop safe and sound. The two young men were professional and courteous. One was Cody and the other I didn't get his name but I believe he was the owners' son. Good job to the lady in the office as well. I would use them again.
Shame such a good company gets their ratings dragged down by people who have no idea what it cost to operate these businesses. after reading some of these reviews I quickly realized it was the average civilian who has No concept of what it cost to keep these trucks on the road . As far as my review? From Evan at dispatch to red out on the road, these guys were fantastic I had another tow company come out to lift my camper and put it in my new truck and all they did was waste. My time had no idea what they were doing. Waltz m came out, in a severe lightning storm, Without hesitation or delay, got the job done Some people think $800 is a lot of money to get heavy duty wrecker out and a skilled man to get something done so I could keep working? Well, then, like I said above, they got no idea what it cost to operate a business like this I drive for a living and I understand $600 day fuel bills insurance it runs in tens of thousands a month If you’re a professional driver semi driver, etc., and you need it done? you need your truck back on the road? Then call these guys . Also, they were roughly a half hour for the time I made the call to the driver and Truck was on the scene Phenomenal response rate Definitely use again
Walt’s responded very quickly to our service request, and Red, the wrecker driver, was fantastic! Red was friendly, got right to work, took care in setting up the tow, and got us out of the road quickly!
10 star business. Drivers are highly professional safe and very reliable. Girls at the desk are extremely friendly knowledgeable and just as professional as the drivers. Have left my vehicle and my truck there numerous times and have forgotten to lock my doors and came back to find it just as i left it. I would highly recommend. Worth every penny.
They have plenty of wreckers and can get the job done. One of the most economical tow services, and I check them all. Drivers are cooperative and they have some outstanding one's. Friendly people, friendly service. They have rescued me several times over the decades. This is not a place you have to call and go through a phone menu and hope you get someone at a 800 number like some others in town - a real person picks up the phone and the phone doesn't ring long. Highly recommended.
Walt’s is nothing short of helpful. I was there after an accident and they helped with every detail I needed to get things taken care of. They even offered to take me to the nearest rental car facility. I had great experience.
This business centered around taking advantage of people. A $140 tow from an accident is intentionally turned in to a $630 bill with fees and they are rude to you because once they have towed your vehicle there is nothing you can do about it. If you don't pay they just file against your license with the DMV. They never give you an option to pay the $140
Keith was awesome. He was friendly and obviously knew what he was doing. I was impressed with how fast the hook up process took. Upon riding back, I also was impressed with how clean his tow truck was inside and out. Walt’s is lucky to have an employee like Keith ! Thanks Keith
Roger from Walt's Wrecker Tow Company went above and beyond by coming to my home to repair my bumper after my vehicle was mishandled during delivery by the tow truck driver. He exhibited a high level of professionalism, was incredibly helpful, and displayed genuine sincerity throughout the process.
Thank you Brittany for showing concern and making it happen to be fixed right away.
If I could go below a one I would. I have never been treated so bad in my life as I did with your employer working the counter. I'm assuming she got pissed at me because I keep saying yes ma'am and no ma'am. With my wife of 50 years in the hospital not being able to move which I expand to her I hed to go back to the hospital to get paperwork notarized ( understanding) then she made me call my insurance company for the VIN number which I later saw people coming in without providing proof. Then after I did all that she requested she made me wait for over a hour. While guys came and went to lunch. When asked about this I was told that they have to eat you know. Finally I asked for a manager and lucky for me Johnny stopped what he was doing and took the five minutes it took to remove the tag. I have done business with Walt's for a very long time. I worked with sinor Walt. I will continue to recommend you guys it's no fault of yours that I should have said Sir instead of mam
Many of tow companies to choose from in N E. Florida.So happy I chose Walts to help bring my retirement project home.From the the front desk folks,to shop manager(Johnny) who arranged the logistics of my tow,to the driver(Red) who did the job,all top notch service.
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