From the moment I walked in, I felt I was in the right place. What truly sets this shop apart is not only their technical expertise, but the genuine human quality behind their service.
They treated me with professionalism, transparency, and respect, taking the time to explain everything clearly and honestly. There was no pressure, no unnecessary recommendations, just straightforward guidance and skilled workmanship.
A very special mention goes to Juanita Williams at the front desk. Even when she is handling multiple things at once, the moment she looks at you, you feel fully seen and heard. She listens with intention, warmth, and care. There is something truly reassuring about the way she communicates — knowledgeable, honest, and deeply attentive. She makes you feel like you matter, not like just another customer.
And then there is the technician, Carlos Lutue. You can tell immediately that he treats your car as if it were his own. His advice is thoughtful and sincere, always focused on what truly needs to be done. There is integrity in his work and pride in his craft. That level of dedication is rare, and it shows in the results.
In a situation that can often feel stressful, they created an atmosphere of trust and reassurance. That combination of competence and integrity is rare to find.
I wholeheartedly recommend this shop to anyone looking for honest advice, exceptional work, and a team that truly cares about their customers.
Very helpful and honest.
They were able to detect the problem right away and geared me towards all solutions that were available.
Very professional and courteous.
Analyzed the problem quickly. Although the repair was too expensive to be done immediately, the code was cleared and we were assured that the car was safe to drive. No high-pressure tactic at all.
Much respect for them.
Recommended!
Had them put on new struts on the car and all was completed lightning quick. I love the automated system to approve and pay for the services as well. Not my first time with Great Bear and I’ll continue to use them for all repairs. First class people here.
I had a awesome experience with Great Bear Automotive, I've found my new mechanic!!! My Yucon is 25 years old and I have no intention of getting rid of her, the team at Great Bear was able to diagnose her reduced engine power issue and fix the issue in two days. She's back on the road and purring like a kitten..... Thank you so much to the team!!!!
A breath of fresh air in the South Florida landscape. Honesty, integrity, knowledgeable and competitively priced. Also, super convenient to deal with. They go above and beyond. Thank you to Lenny and the team at Great Bear in Weston!!
Everything went great. I was surprised how fast they were able to get it done even though they were shorthanded because of the holidays I’m sure but they did not disappoint and I was able to get my car The same day thank you very much
The staff were all very personable. They received my car and had it finished by the end of the day. I will definitely use them for all my mechanical needs. Been looking for a reliable mechanic and I found them in Great Bear! Thanks again Lenny!
This was an great experience. The customer service was off the chart. They offered me a free oil change as a new member of the community, and didnt upcharge me out the door. So much better than the experience with the big franchise automotive shop up the road. I think I found my new auto repair shop. Give them a try for sure!!!
Great Bear Automotive did an excellent job with my car’s oil change and inspection. The team was friendly, professional, and quick without cutting corners. What I appreciated most is that they sent a complete, well-explained report of future maintenance items—clear, honest, and easy to understand. No pressure, just helpful guidance. Highly recommend them for routine maintenance and honest service!
I've taken my car to Great Bear for the past 7 years. They are the best! They are honest and never try to upsell. They are courteous, efficient, professional, clean, and timely. It's my privilege to have them handle my car. Their professionalism is unmatched. Lenny, the Manager, truly cares about his customers and runs an immaculate operation. I would never consider any other auto mechanics.
Update: Called Lenny which instructed me to take the car back..They found the problem, promptly fixed it and its running great, no leaks or exhaust fumes present. Lenny and Juanita were very kind and made sure problem was properly corrected. Thank you ! Happycustomer !!!
Very upset and angry. Took car for exhaust fume and minor leak that smelled like fuel.Drove car 4 times due to illness haven't used it often. Each time smelled more fuel and the leak has gone from a couple of drops to a puddle. My driveway now is ruined. Lenny was pleasant and had driven me home after drop off. Car now is worst than when I bought it in and the repair bill which included other things went from original estimate to over 1,000 more and the car was not fixed as I was assured. I went there due to reviews citing great work and fair prices, was not aware reviews were for previous owners. I don't agree with the pricing as being fair, was charged for every little thing. They need to fix what I originally bought it in for and paid for and I don't want to be told I need to pay extra again . I feel they missed something or maybe what they replaced wasn't the problem after all. To say I'm hugely dissapointed and upset is an understatement.
My previous comment was wrong AAA gave me the wrong information. Great beer is reliable. Everything is more expensive today than it was yesterday so I don't think is any problem with the Great Bear automotive thank you Lenny for following up on the issue.
I had a flat tire and my car got towed there. I was very nervous at first, but the front desk guy made me feel very comfortable. I’m glad my car was in a safe place.
⭐️⭐️⭐️⭐️⭐️ 5/5
Great Bear Automotive did an outstanding job diagnosing and repairing the electrical issue on my vehicle. Their team communicated clearly throughout the entire process, keeping me informed every step of the way. They were professional, efficient, and completely trustworthy. I highly recommend them to anyone looking for honest and reliable automotive service!
Great Bear is reliable, great customer service, they get the work done fast, no shady business , no crazy up charging or inexplicably high prices, just good quality service at a fair price the way it should be. Feels good to have a go to shop.
Great service and really appreciate Lenny’s updates throughout the process. Plus Lenny provided me a cost sheet of other items in need of repair which was also very helpful. I’d highly recommend Great Bear to my friends in the future!!
9.19.2025 Happy to say they (Owners) made it right by us.
Beware of Negligent Service – Serious Safety Concern
I brought my car here for a simple oil change, and the mechanic cracked the inside threads of my oil pan while tightening the drain plug. Instead of being honest, they released the car back to my wife — who drove it daily on the turnpike — without warning. If the oil had leaked out completely, the engine could have seized, causing major damage or even a dangerous breakdown.
When I confronted them, Lenny claimed they did nothing wrong, insisted they “do excellent work,” and then charged her nearly $1,000 to repair the very damage they caused. My Lexus is only 5 years old with no prior issues — and this shop has been the only place to perform oil changes since 2023.
If you value your car, your money, and your safety, I strongly recommend avoiding this business. A routine oil change should never leave you with a broken vehicle and a massive repair bill.
9.11.2025 BETH: No you HAVE NOT? Lenny did (1x) and i am in no mood to speak with that guy!
B.T.W. I required the old part from Lenny (said ok) and HE DID NOT provide it - not in the car, where is it?
A year ago, I brought a 2006 honda civic in for a tension pulley repair. I was quoted $444 and charged over $700 when work was done. I was told there was a "diagnostic fee" even though I told them the problem was the tension pulley.
It's been a year and the car was recently serviced at an honest repair shop in Gainesville. He mentioned the tension pulley was bad. I paid $600 for alternator , battery , serpentine belt and tension pulley all together. I asked him how much was the tension pulley and his charge was under $150. He mentioned the previous repair was made with cheap aftermarket parts.
I've been going to great bear for 2 decades. It seems the management has changed and the service and charges have too. Due to dishonest quotes. I will never, ever bring another car to this place again.
Great Bear is a great auto shop with reasonable pricing and a very quick and efficient work ethic. The people seem very trustworthy, I didn’t feel oversold on anything, and they communicate frequently and provide updates as well as pictures to analyze the issues they’re discussing about the car. They worked to fit me in without an appointment and made sure it was completed within my required limit. Great experience and I’d definitely recommend
I found Great Bear on Yelp and noticed that they had great reviews and a 4.8 out of 5 ⭐️’s. And going to a mechanic shop is a stressful process because not all mechanics are honest from my previous experiences. I brought my Lexus IS 250 on Friday August 1st and spoke to Horacio. I was having second thoughts on leaving my vehicle however because of the reviews and because I noticed that Mr. Lenny always responded to the reviews whether good or bad. I left my car and Horacio gave me a ride back home which is like 5 minutes away, I was impressed with that service as well. Horacio was honest in telling me ahead of time that my vehicle would be looked at next day since they had a few vehicles ahead of mine which was ok. The next morning Juanita called me to advise of my recommendations and she was amazing as well! I called her 3 times to add on some recommendations which added up to a lot of money but it was worth it. She said my vehicle would be ready that Saturday and she was honest, the vehicle was ready right at 5pm. I wasn’t even expecting it to be ready that Saturday because of the amount of work that went in. I have two more vehicles I currently take to Rick case for service however for my Lexus and other vehicle I will be coming back and I will refer my friends and family. 10/10 kudos to Lenny’s leadership and the team at great bear automotive.
Thank you
Jay (the Vargas family).
I had an incredible experience with the auto service at Great Bear. They conducted a thorough inspection of my car and took the time to explain all the needed repairs before proceeding. I appreciated that they sought my approval for every step of the process. To top it off, they even stayed late to wait for me to pick up my car after hours. These guys are truly fantastic!
I had a great experience at Great Bear Automotive. Lenny, the manager, was extremely helpful, honest, and professional. He took the time to explain everything clearly and made sure I was comfortable with the work being done. It’s hard to find trustworthy auto shops where you don’t feel being taken advantage of, especially as a woman walking into the repair shop. Thank you..
They're super professional, and they're on top of their game... really great at communicating, had me in and out, and were very reasonably priced... will definitely visit again... thank you, Great Bear Automotive 🐻!
I was an out-of-state buyer interested in purchasing a semi-rare vehicle from a local dealership. I was able to arrange for a pre-purchase inspection at Great Bear Automotive to make sure the vehicle was in as good condition as the dealership claimed it was. The inspection was extremely comprehensive. I was provided with a complete report on all the findings and was able to speak directly to the mechanic to inform my decision making process.
Three days later, I flew down from MD and purchased the vehicle same day from the Miami dealership. Lenny followed up with me over the course of the next couple months to see if there were any issues with the vehicle and anything his team could help with. Overall this shop gave me the confidence I needed to fly down and purchase the vehicle as an out-of-state buyer. I recommend others give them a chance.
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