What clients say about Hubcap Heaven in West Park (FL)
Decent prices, really nice work, and when it comes to fast service and good quality, they are the best at it. I have a box truck, it wouldn’t fit in their parking lot but they still serviced it even if not in the lot!!
Honest Mechanics, Unbelievable Patience, and True Earth Angels!
> I am a Lyft driver, and as a female who knows very little about cars, I have unfortunately been scammed by mechanics in the past. Because of this, my guard is always up. Today I went to the Hubcap Heaven location at 3451 SR-7 in West Park to get two rims replaced on the right side of my car. When I drove off, my car was still shaking. I looked at a photo I had taken earlier and mistakenly convinced myself they had scammed me—swapping a good rim to the bad side and charging me for it.
> I went back to the shop in an absolute rage, accusing them of robbing me. Most places would have matched my energy with arrogance or kicked me out, but the staff here responded with unbelievable calmness. A gentleman patiently tried to rewind the security footage for me, and a sweetheart of a lady (I believe her name is Ms. Katherine) came out, assuring me they are a long-standing, honest business and just wanted to solve the problem. Neither of them took my anger personally.
> But the absolute superstar of this place is David in the tire section. He is an earth angel. While I was going on like a madwoman, he didn't dismiss me. He took the time to truly look at the photo I was using as "evidence." With immense patience, he pointed out distinct marks on the rim that perfectly matched my photo, proving gently and factually that they did do the honest work. He explained that the shaking was likely due to the tires themselves having ridden on bad rims.
> When I realized my mistake, my anger immediately turned into tears. I had no money left in my account for tires, and as a Lyft driver, I need my car to survive. I cried out to Jesus right there to help me. And David, was who Jesus used to save me. I have never met a male in this industry who was so genuinely caring, full of empathy, compassion, and understanding. David asked all the right questions to assess a solution for me.
> Because of David's heart, my crying changed to immense gratitude. I sincerely apologized to the whole team for my lack of judgment. I normally don't leave reviews, but Hubcap Heaven deserves this for their honesty and grace under pressure. May God bless this business, and may God's mercy and blessings chase after David forever. I highly recommend this location to anyone!
I was in desperate need of a new wheel for my car. I went to 3 other places that didn’t have anything so i ordered the wheel off of Amazon for $170 but before we went through with the replacement, we found hubcap heaven and they had my exact wheel, the hubcap, and offered to do the replacement. ALL for a cheaper price then the SINGULAR wheel I bought off of Amazon! Hubcap Heaven is amazing and they are definitely life savers!🤩
Sam is amazing i think he deserves a raise if it wasn't for him, that place would be falling apart.Give him the credit he deserves.I hope they value there employing.
Best place to fix your wheels , tires , knowledgeable stuff , owner is a sweetheart , they told me a price and time , both of them better than told !!!
They make my day !!! No doubt I will recommend to anybody !!
I took a CRACK rim to be repaired and it took 4 visits because of there several screw up’s and now they actually BENT my RIM. I paid in total about $250 (I could have bought a new rim) and it’s still not fixed it’s actually WORSE. Can’t believe I even Tipped the 3 mechanics $30 in total. Now I’m driving around with a bent warbling tire. And I just buy a set of brand new tires. Incompetence is that place. I have filled a complaint with the Better Business Bureau about this issue.
**MISDIAGNOSED MY CAR**
Being a long time customer, I trusted them with a knocking sound that I was experiencing while driving. The tech mechanic confirmed it was my wheel bearings. Well, after a $600 service, I was still experiencing the primary issue at hand. I approach Doug about resolving it- he was dismissive and indifferent telling me we won't charge you for labor today. They misdiagnosed my car which resulted in spending unnecessary money. It's him taking no accountability. Goodyear verified the problem which resulted less then $100. Just wow!
I am so so grateful to Hubcap Heaven! I needed my front tire and rim replaced. The same job Nissan gave me a $887 quote for they did for $335! AND they did an alignment as well! And they were quick with it! I was literally about to spend my entire paycheck on one rim change! Thank god Davie Tire Outlet recommended this place!
Very helpful and friendly. Needed to replace 2 rims. They were able to repair 1 and get me a replacement for the 2nd one. They also provided good guidance when dealing with the shop that had my car. Would highly recommend!
I have been going to Hubcap heaven for over 20 years. I have had 2 vans and every tire I bought for them were purchased from there. Obviously I would not have kept coming back if I wasn’t treated right.
I highly recommend this place whether you need used tires or new tires. They always treat you right.
What an absolutely wonderful experience!!! We would highly recommend. Very different from how we remember it from back in our day. Very clean, friendly, helpful, articulate, understood our needs, and went above and beyond our expectations. After purchasing a preowned vehicle with rims we didn't care for, we went to Hubcap Heaven to check out what's available and pricing, with no intentions of purchasing, just gathering information. From the moment we walked in we were very comfortable with Scott G. - his greeting, providing us with the information we were looking for and more. We observed the other personnel, the customers, looked at the product and much to our surprise we purchased on the spot (we normally do not do that). Customers kept coming in, they seemed to be regulars and everyone was happy with them, not one negative word was spoken. Much to our surprised we learned of other services available and we would not even hesitate to go there for servicing any of our needs they provide. Words can not even express how awesome their associates and service was.
Ask for Sam or Doug. as a matter of fact, all the staff were cordial and professional. They got the job done for an affordable price. My car is driving like new.
I came here looking for a small temporary spare tire. Andrea and they had it. I had been to several other tire shops without any luck.
It took only 5 minutes for me to get the tire and get out of there. I recommend this place.
They came through in a pinch. Had a blown tire early Saturday...did some rim damage and no one in my area was available Saturday. Many places won't replace a tire until rim is fixed. This place was recommended by a AAA employee and they are awesome. They fixed the rim saving me several hundred dollars and got me a replacement tire reasonably priced. Also they have a great comaradie amongst their employees..place was clean..organized and they were all friendly and welcoming. Would definitely use them again.
Save your money and stay away from the place! Beware of what you're getting when you come here because they make you feel real good at the beginning but then everything starts going wrong after it.
The guy checking in customers provided some of the rudest customer service communication ever!!! I don't even know if my tire is put on correctly or if the work was actually done correctly at this point. I will never be back to this location ever again.
I’m not sure who’s dumb enough to give this place less than five stars but I will tell you I’m not a person who does reviews this spot deserves five stars. It’s not that they did anything out of the ordinary special is just a feeling you get love this place definitely definitely definitely Suggest you come here. If you need any issues, especially if you have a Tesla
Excellent experience!!!!!! 2 rims Repaired, Balanced, Mounted. In and out in an hour. Priced accordingly. Very clean, Everyone working and very pleasant. I would for certain recommend this place to anyone who needs wheel service.
Thank you Gentleman, Great job!!!!!!!!!!
I’ve been coming to Hubcap Heaven for years, I’ve brought them several classic cars, personal cars, and work cars. They’re always quick, efficient, and friendly. I always come back a happy client and always reccomend them to family and friends. Great shop.
Great experience! I came in mid morning and while they were busy, they were efficient. Scotty was very attentive, but all employees were welcoming. I had my baby with me while my car received an alignment and they were mindful of that as well. The prices are reasonable and the tires (used) were of great quality.
On a Saturday in Fort Lauderdale heading back to Key West - found out our rims were shot... were referred to Hubcap Heaven - War (yes his real name) greeted us, and they worked hard to find a set of 20" alloy wheels... well they found some black ones, so now the Ol' Lincoln is murdered out!
Thanks to them we made it back to Key West in style.
Excellent business! Honest - skillful and all professional- from the manager down to the mechanics- fixed my rim for a great price! I totally recommend everyone go there! I am a woman with an expensive car and totally thought they would take me to the cleaners - not at all- honest reliable and professional- don’t hesitate - go there now!
(Below are before and after)
They were amazing and prices were great as well. Super quick and completely organized from beginning to end. Amazing customer service overall. I totally recommend people to come here!
I love this place great experience came in with my 07 tiburon that had a cracked rim they fixed it in great time also the price was fair and people were really nice you can tell everyone is a car person they really care about what they’re doing
Great customer service and great work on my damaged wheel. I had a 20” Dayton wheel that was bent pretty bad and he made them like new again. I would definitely recommend to friends and family. A++++
I was looking for a spare tire for my Nissan leaf and the guy was super honest and told me he had one of the same size but too expensive because it was a good quality, nothing for temporary fixed like when you have a flat tire. He even told me where to go . Honesty is rare sometimes, I'll sure come back if I need anything else in the future.
Very good place, service was quick, and everyone was very helpful. They don't have a waiting area with A.C. so be ready to sweat a bit if the day is hot. Besides that, they were able to locate a set of used tires I was looking to purchase and mounted them in no time. Very friendly staff. Would recommend it, and also call ahead to make sure they get what you need (if it's a special request, such as wide tires)
Had an awesome and fast experience here. The place is ran efficiently and is very organized. I came just to get a rim replaced/installed (which I got from them at a very fair price). My installer, Junior, showed me that my tread was extremely low on my tire, and then literally ran across the lot to show me a cheap used tire and let me compare the treads side by side. He also removed a piece of plastic that had been driving me insane for weeks; above & beyond service is always five stars in my boom. Really awesome place!! I'll definitely be back :)
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