Horrible experience my car was stolen out of my back yard I had my vehicle parked since 2023 in my back yard, due to my license and no insurance but January 7th 2026 it was stolen but I was not aware of it and the person who did it went to jail because I thought my landlord towed my car from my yard I was informed that my vehicle was actually stolen from my yard and the person was caught and arrested I go to the tow yard and im told I can not retrieve the vehicle because the registration has to be updated i couldnt believe that they treated me horrible and now they want to auction my vehicle even though I have all the proof of the vehicle being mine im willing to pay to get it out they treated me horribly
Cassandra & Romie were so sweet and thorough. After a nerve racking ordeal with the police & getting my car towed. They really made the last piece of this nightmare so smooth & easy. It’s such a breath of fresh air to be greeted with warmness & cared for especially in today’s times where most businesses treat you like a number. Thank you both, ladies
Got my car from here after impounding. Romi was amazing at helping us out. She even went as far to search the car for registration. 4 stars only because it took the whole day
I have never posted in my life good or bad but I had to this time these guys are unprofessional and straight liars and thieves. They refuse to tell us initially everything we need to get our vehicle out we are a used car dealership after going there 5 days in a row every day they wanted something new. Refusing even to accept a purchase orde and actual title from the dealers auction They lied that only the owner can retrieve the vehicle I could go on but as of now we are filing a complaint the BBB and with the Florida trooper office that called them to tow the vehicle They did everything in their power to extend the # of days that they had our car in tow As a business myself I know how it is but these guys are just wrong
Place is horrible. My car was towed Saturday around 2 a.m. This place is closed on the weekends. I picked up my car .Monday and was charged for 4 days. They also stole a dollar that my late wife had left in my wallet also a colonge I had in the car. The 2 people at the front desk also suck. I would give zero stars if possible.
Reckless driving. Their truck drove on the curve so fast and cut me almost hitting me that I had to hit the brakes hard. 11/24/25 520 PM, Northbound Turnpike between Coconut creek blvd and sample
I’ve had to use Emerald Towing two times now. I’ve got these old 1940s trucks I’m trying to save and they have been a huge help relocating these trucks. They were able to drop them on the side of my house between a small gate and a fence and weave between other vehicles. The drivers Luke and Eddie were awesome and professional. Thank you guys for all the help.
I’ve been using Emerald both professionally and personally for more than 6 years now. I’ve been due to leave a review. I’ve towed hundreds of vehicles with them over the years. They’ve always consistently provided excellent service and are the best with time. Today my girlfriend’s car broke down, so I called them up. Tow operator Jarvis arrived in under an hour, collected her car and got it safely to the repair shop with no issues. I’ve also locked myself out of my car a couple dozen times in the past and they’ve been able to save me every time.
I was at a car accident picking up my friend that had just crashed and I accidentally locked my keys in my car. Thankfully Alex was there to help unlock my car for free during this stressful time. I couldn’t thank him enough
One of the worst towing companies in Florida if I could give them 0/5 stars I would. They hold your car make you runaround the world just so they can run the bill up more and more. They are very rude and trespass you from the property when you give the same energy. They are going to come across the right person going through a lot with nothing to lose and quickly realize that actions have consequences. I will be seeing them in court very soon.
I stopped on to help my friend and left my lights and hazards on and killed the battery. Thankfully Alex was there and gave me a jump start and made sure I was okay to drive. He was super kind and courteous. Thanks again Alex
My driver was Steven, and he was very polite and most accommodating, Not only with me, but with the other drivers on the road. If I have to be towed again, I would hope it would be someone like Steven.
My experience with this tow company was impeccable! The tow truck driver was so personable and Romie in release window was so helpful and attentive! I would recommend them to everyone who is in need of a tow and great customer service!
Great customer service! I called to inquire about Towing my vehicle and Romie was absolutely amazing. She was so calm and polite and made a very stressful situation a positive one. Would definitely recommend this company.
The driver arrived extremely fast he did amazing job and was professional. When I got to office the ladies were pleasant! Romie made it easy and was efficient!
Let me start by saying that my experience with your office staff was excellent. They were totally professional in all aspects. I would like to express my thanks to Romie for making this as pleasant as possible for me. Thank you very much.
The equipment van popped a tire on the turnpike and unfortunately I didn’t have a spare I guess it was absent on flat tire day!! lol Called emerald and spoke to Mike in dispatch he got us picked up by a driver named Eddie and man was I impressed you could eat off the floor in his truck it was immaculate I and he was there to pick me up in what felt like 7 minutes after I hung up with Mike! I will only call emerald from now on thank you Emerald!!!
Extremely dissapointing experience…Here I read a review that said the Car title was not on the vehículo… The same trick was played on me... They told me the car title wasn’t available and gave me the address of a nearby place to go buy a copy, saying they wouldn’t assist me otherwise. It’s a tactic to waste time until closing hours so the vehicle stays longer at their location. The next day I went to retrieve my vehicle, and the person who attended me was the same as the day before—very rude and with a racist attitude. They questioned why I was picking up the vehicle myself, saying it should be the insurance company doing it (of course, after several days). That’s the trap. They charged me $656 for towing and one night of storage. You’re forced to pay, and they take your card details. Coincidentally, the next day my card was used for purchases I didn’t make—about $200—so I had to report it to the bank. I’m not saying it was them, but it’s suspicious that it happened right after I paid them. Truly outrageous—after going through a car accident, they hit your wallet even harder. If by any chance your vehicle ends up at this place, run and get it out as soon as possible.
Most of these tow companies lie to customers and prey on their vulnerability after an accident. They often take vehicles to body shops they’re affiliated with—shops that charge outrageously high storage and administrative fees. This exact situation happened to me recently. After my accident, I asked the tow driver where he planned to take my vehicle. He immediately reassured me, saying, “Don’t worry, we don’t take it to places that charge ridiculous prices.” The moment he said that, I knew something wasn’t right.
Fast forward two days later, my insurance company was hit with a $3,500 storage bill for just two days of storage at the shop he chose. These practices are unethical, manipulative, and take advantage of people when they’re already under stress.
The shops they use are just as unethical. Broward bodyworks.
Long sigh! That’s how my morning was! I actually didn’t call Emerald the police officers did but man am I happy they use them. Luke was amazzzzzzzing! Very informative and just a pleasure to ride with! They, mainly he, made my morning a little lighter and just want to thank him AND the driver. Great people.
My vehicle was towed by this company after an accident. When I arrived at their facility to sign the vehicle over to my insurance company and pick up my belongings, I was advised that I would not be able allowed to do either of those things without my registration. Totally understandable. However, I advised them that my registration was in my car and I requested that they check. The lady in the front (I don’t recall her name) stated that they checked the vehicle and my registration was not in the car. I advised that that was impossible, and I asked if they would check again. She responded by saying that they are trained to thoroughly search the vehicle and my registration was NOT in the vehicle. She refused to have the gentleman to check again. She rudely advised that in order to move forward, I had to go to a tag agency to obtain a copy of my registration, which I did…only to FINALLY get access to vehicle and guess what’s the first thing I saw???? MY CURRENT vehicle registration. To say that I was livid, is an understatement. My vehicle is now forced to stay at their facility for an additional three days because by the time this was all resolved (this took almost 4 hours), they were about to close (this took place on a Friday). I would not recommend this company to anyone. Dealing with an accident is horrible enough but to then have to deal with an unprofessional and money hungry tow yard makes the situation 30x worse.
Workers in the building are so rude! The lady with short blonde /brown mixed hair does not like her job at all. She is so unwelcoming and not helpful. She has no customer service skills . When asking her to clarify the information she was giving me she continued being rude by ignoring me and then telling me to just email the company. If it’s your first time being towed and you need genuine help and guidance good luck!
I would like to share the experience with Anthony Sean-Paul who did an amazing job getting our vehicle home. The time that was expected for pick up was about 45min- an hour and with surprise 6 mins he arrived! Anthony was very pleasant and fast with the service. I would definitely recommend Emerald if you need any services. Thank you again!
Anytime I'm in a jam emerald always there to the rescue , Nick has been an amazing operator , professional and knowledgeable , ensured my vehicle arrived in a timely and safe manner
Opened at 8 am sharp a very helpful clerk greeted me upon walking in the door and was very knowledgeable assisting me with the process to retrieve my van. I appreciate their professionalism and accuracy granted this isn't a go od experience as getting your vehicle towed away never is however they do their job and they do it well .
Great service, the gentleman that came to assist me in towing my car was very professional and cared about my car. Did not damage it and use the proper equipment to make sure. The price was fair, I wasn't stranded on the side of the road for hours, not. Your typical tow company was very professional. Laz, ty for towing my beast.
Jorge from Emerald towing picked up my crushed CRV, but treated me and my vehicle like I just stepped out of a Bentley. During our chat we found out we were both from NJ and had a few laughs and for a brief moment I forgot I was just in a 5-car accident. Jorge's technical skills, professionalism, and personality reflect very well on Emerald as a quality company. Thanks Jorge!
Website
