In customer service, you often empathize with representatives, knowing they deal with difficult customers and might have bad days. But then there are situations where it's clear someone just doesn’t want to work.
I recently experienced hesitation starting my vehicle. Since we bought the battery three years ago from this store, we decided to stop by and have it checked. The employee, who had been laughing and chatting moments earlier, completely changed his demeanor when asked to help. He became silent, acting like we were an inconvenience.
Sorry, sir, but I don’t want to end up stranded, so I wanted to take care of my vehicle. Turns out, the battery was going bad. Next time, I’ll be visiting AutoZone or another competitor instead.
The only reason for the somewhat decent rating is that the battery was under warranty, and getting a replacement was quick and easy.
Kind, courteous and knowledgeable. The people that they have working here are awesome. He helped me figure something important out quickly. I'm very much appreciate all the help that I got from here. These guys won a new loyal customer. Thank you my friends.
Allen and Clark were super nice and very helpful to my daughter when she needed a new battery. They helped her right away. Tested everything, sold her the correct battery and got it installed. No pressure, no surprises, job well done. Thanks guys!
I needed windshield wipers replaced. The assistant was very professional, friendly, knowledgeable, and quick to find what I needed. He put the wipers on my car for me too. This is why I shop here for any car needs I have that do not require going to the dealership. Thank you, Advance Auto Parts!
Allen was extremely helpful help me pick the right battery for my wife’s car. He went above and beyond even had me tools to go back to get her battery out of the car and replaced it outstanding employee. Thank you so much Allen great job.
SO helpful,
Store Staff went over my car's issue, directed me towards the most likely solution... which also had the lowest cost part. 10 minutes of my time and a $10 part vs a $130 mechanic estimate. Very grateful for these folks
Walked in & was asked immediately if I could be helped & I said yes then the actually walked me to the item I was looking for then carried to the registered cashed me out & I was back in my vehicle on my way home all in less than 10 minutes. Wow, that was awesome.
This place is great! Matt helped me find the Battery I needed to be replaced, and then him and Mike sweat out in this 100 degree heat installing the new battery for me. They were amazing and so helpful, and professional the entire time! Thank you Advance Auto for hiring these 2 exceptional men!
Unfortunately they didn't have the item I needed, which was touch-up paint for one of our cars. They had several colors of the paint, but not the color we needed. However, I gave a 4-star review because the worker was fantastic and helped me try to locate the paint elsewhere. He also helped me identify the actual color of paint I needed. Kudos
Sold us a new battery which in April 2023 will be a year old. After install, which they did do for free, we drove about 7 miles, shut off the car to go in the store, and upon return, the car wouldn't start. Called AAA who came out to jump start us Their tester told us it was the battery. The alternator, and generator were fine. Some would say AAA would have sold us a battery and to be honest we asked, not the reverse, if he had one that would fit. He did not. Called Auto Zone, their response ", Bring it back and we'll put another battery in." How nice. We had to walk home and get a tow truck in the morning. Still to come, will Auto Zone keep their word? Will we have to pay for tow truck? Auto Zone, if you treat all of your customers this way, you won't be in business much longer!!
Very nice male worker who was extremely helpful first thing this morning. He didn't have a name tag. . Helped me quickly find what I needed and back out if the store.
Okay well, very nice e helpful guys , they just didn't have Rotella T4 or5 for my diesel 4x4 truck but they did have the right injector cleaner additive so that's all I bought! I sure hope this Supply Chain thing clears up Soon!!!
Great price...great service...great knowledge...I watched a guy help someone get home by telling them what to do to keep their car working until they got home....no charge..no fuss. Just someone doing a good deed...that's customer service....I'll be back like always....
Was just in store, unfortunately they didn't have what I thought I needed, but they helped look for it in another store, explained what I could use different and were working as a team to help us.
Very much appreciated the level of customer service.
Needed windshield wipers in the worst way..was in and out quickly..a very nice gentlemen, Alan W. got my new blades on in less than 90 seconds..just in time for it to start pouring!! Great customer service!!
Thank you so much to Andy and Lloyd for your phenomenal service this evening! They were super knowledgeable and were able to find me the best part for my needs, even with the last minute conundrum I found myself in.
I needed a new battery, Advance Auto is the only place I would go to. The staff is very nice and very helpful. They replaced my battery at no charge. Will always go back to Advance Auto
The evening crew is the best. Knowledgeable and professional while still having a sense of humanity. If you need for something with auto...go n see these guys on 192.
They went completely above and beyond in customer service. My battery had died and I was parked down the road and called. After confirming they had the battery make for my car the nice woman came to my work and actually picked me up (ON HER LUNCH BREAK!) even after I told her I would walk over later on in the day. She installed my battery for my after dropping me back off at work. I am so happy there is still customer service like this in our day of corporate America. I would always just go to any car store to get my needs but you have earned an Advanced Auto Parts client for good. I even signed up for a rewards card to put on my keychain which I NEVER do anywhere, just to remind me of the good still left out there.
Excellent...they honored guarantee on battery that went bad after 2 years...purchased in Cheboygan Michigan in warranty honored in Melbourne Florida...very honorable they are.
Friendly, knowledgeable, & professional staff. Everything my husband needed was available. The employee came from behind the counter to show us our options for the products that we needed.
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