AAA sent these guys out and Josh was a huge help. He worked with the locksmith we had called and absolutely did more than the standard AAA sent tow. We appreciate him and the extra time he took with us in a difficult situation and would recommend him or his company any time.

Adam Bemis

09/02/2024 17:03:39

Absolutely fantastic! Came out within an hour of us calling after a different company left us high and dry. My car battery was dead and we weren't able to put the car in neutral but the driver had "skates" to reduce as much dragging as possible. Their communication with us was awesome (confirmed dispatch, called when he was 20 minutes out and then when he was 5 minutes away) and he had the car up on the flat bed in less than 15 minutes, which is impressive considering we were right off a 4 way stop sign at a busy intersection. Would ABSOLUTELY use them again

Jeremy Schwind

05/02/2024 04:33:59

I recently had my car towed by them, and the experience was excellent. The dispatcher was friendly and efficient, and the tow truck arrived promptly. The driver was professional and handled my car with care. The pricing was reasonable, and the entire process was hassle-free. I highly recommend their services for anyone in need of a reliable tow.

Status

06/10/2024 20:04:27

I had to have my car towed after hours. Josh came to the rescue, and was very polite and courteous. Hard working young man. I will call him first if I ever need another.

Jennifer Anderson

08/22/2024 04:45:20

The response below is false. We called originally at 7:45 in the evening, and had service scheduled. I personally spoke with someone at Auto Works prior to the time they are saying it was dispatched. I asked them to let me know by midnight if they would be able to come take care of our problem or not. We waited up well after midnight and they never got back to me. We did not receive a single phone call as they claim. We also requested that someone knock on the door when they arrived, which they did not. We have dogs that bark and go crazy when the doorbell rings or someone knocks and they didn’t even get out of the car or attempt to knock on the door if they actually came, probably because it was raining. They just canceled our service request without even telling us. When I tried to ask about this, the person on the phone yelled at me and hung up on me. We called another place and they were out within 15 minutes and had the issue resolved, with friendly polite service. The way I was treated by Auto Works was completely unnecessary and unacceptable. This place has Horrible - Horrible customer service. We waited 12 hours after scheduling a service, called repeatedly and were pushed off. When I called to follow up, they were extremely rude and hung up on me. Choose any other place if you want someone to actually show up and not be incredibly rude.

Angela Estrada

05/10/2024 20:55:41

Had a Lifted 96 Tahoe toed to my home from Destin to Pensacola. Driver was friendly and my Tahoe arrived safely. They were right within $ 30 of the quoted price I received from two other tow companies. But went with them because of the time in business.

Derek Simmons

01/09/2024 18:54:35

very bad experience, they take advantage of any circumstance to get your money, very bad treatment and threats all the time, they tow your vehicle for no reason and they only want you to put cash in their hands, this guy in the photo is the biggest idiot, he pretends being American and not speaking Spanish, and in reality he is Hispanic, “SIGUE FINGIENDO QUE NO HABLA ESPAÑOL EL IMBÉCIL ÉSTE HACIÉNDOSE EL GRINGO

Justo Alberto Gonzalez Bello

07/03/2024 09:55:54

I used my roadside assistance through insurance due to a flat. I was assigned Autoworks and The service driver Josh Q was able to provide assistant in less than 20 minutes. The speed of service and professionalism I received was I Presence. Thank you

Amelia Octavio

07/07/2024 05:10:44

Awful awful awful. Poor customer service. Got gentleman on video cussing and calling names and that right there showed me just how these people operate and by the way he yelled shows me shady business. And the fact that I was lied to about my jeep being there and sent me All over Destin knowing it was there only to gain another night of storage fee and slapped a lien on it illegally. They told me after 5 days if you Don’t pick up your vehicle that’s when they add the lien and they slapped one on me after three days so going from $400 to almost $800 overnight I couldn’t pay it because I am disabled and lost my home and they didn’t care

Dawn Perry

08/13/2024 16:08:12

STAY AWAY. Some of the people are great and know what they are doing. However the management they have doesn't. When one of the management came and towed my truck (Josh) he hooked it up wrong when I questioned them about this he got rude and told me it would be fine it was not I now have a busted transfer case and no four wheel drive. Also don't use the shop they recommend it's owned by the same company and just as crooked. Also their management will proceed to curse you out if you question them on anything. Dave yourself a head ache and just call someone else.

Thomas Scandrett

06/07/2024 14:08:13

I needed roadside assistance & potential tow due to an issue with my gearbox. Josh at AutoWorks Towing & Recovery was able to diagnose, resolve the problem, and educate me on what was going on while in a parking lot. I will recommend AutoWorks Towing & Recovery to friends and family in Destin moving forward. I greatly appreciate your quick and knowledgeable service.

Kyle Schulze

06/02/2024 02:05:25

Went out and got stuck, AutoWorks came out and got us out they aren’t afraid to get a lil muddy

Benjamin Dooly

08/01/2024 20:50:13

Autoworks Towing & Recovery always takes good care of me and my family and my bosses this is the third time that I've used them Everything always goes smoothly and efficiently and they make everything very easy I highly recommend them to anybody that needs a towing service that cares. Josh was my tow truck driver he was on site and offsite within 15 minutes! excellent job!

William Alexander

06/18/2024 17:16:31

We waited 4 hours on a Saturday night after calling AAA. Auto works kept telling AAA that they were 25 minutes away! Auto Works failed to tell us or AAA they were on call for Walton County Emergencies so we kept waiting instead of finding a different tow truck! We have filed a complaint with AAA ….we do not think we should pay extra amount due after waiting till 11:55 pm, Auto Works should have told us they were not coming in a timely manner!

Linda Sparks

05/16/2024 01:08:27

Tyler showed up and was able to pull my trailer out of the sand with no problem. Another wrecker service said they would need two trucks to do it. Tyler was so friendly and it didn’t take long at all to get my trailer out. I would highly recommend him and Autoworks towing.

Jill Williamson

04/26/2024 00:44:04

Had car issues while in town and called for assistance. Talked to Mara on the phone who helped calm my frazzled mind, got assistance sent out quickly, and even recommended a shop that could help. Everyone was so helpful and really made a crappy situation a lot better.

Ashlee Eaton

06/11/2024 01:32:08

Needed my Buick towed. Spoke with Mara at Autoworks. Such a sweet and patient lady, cuz I was freaking out. She got a driver out to me quickly and even recommended their shop, which I obliged cuz I didn't know where else to take it.

Mara

06/10/2024 20:39:31

My experience with Autoworks was long distance, had my car towed to my home. The dispatcher and the tow truck driver were very kind and patient with me, and I was very satisfied with the service and the cost. I will definitely call again, if needed:)

Angela Johansen

02/26/2024 01:09:55

I was out traveling and I had no idea where I was because I'm from another state. The dispatcher was so kind and patient with me. She was able to find my location and sent the best driver ever. Driver was very knowledgeable, respectful and loaded up my car without any issue. Would recommend 👌🏻 especially when your traveling alone and somethings happens call them. Thanks again. 😊

Dannelle Epps

10/28/2023 19:29:26

I had great service with auto works. Service was sent within the hour, I was helped by a man named Prince, he even tried to solve the issue on arrival for what he thought could help. He safely picked up and delivered my vehicle in bad weather. Overall great care/service. I recommend them if they are available to help others in the future.

Emily Skrapics

12/02/2023 19:07:52

Absolutely amazing company. My rental broke down on hwy 98 with my girlfriend and two young kids in the car. The dispatchers were amazing to work with and had their driver en route almost immediately. Within minutes of hanging up with the dispatch office their driver Kory was calling me with a 10 minute eta and asking all the questions he needed to be able to find us quickly and efficiently. He ended up beating his eta and quickly got my girlfriend and kids loaded into his truck and then quickly dealt with the car and we were on our way back to enterprise for another car. Would highly recommend autoworks towing and recovery.

Wyatt Brown

10/27/2023 20:50:44

Kory was so awesome tonight after my accident. He wasn’t even called but saw my hazards on and came by to check on me. I took his number and he came back by later to wait with us for 2 hrs for FHP to arrive. He was super friendly and helped me keep my calm about the whole situation and decisions I have to make!

Kate Price-Howard

01/28/2024 06:21:42

I'm not from the area so I didn't know any companies n gambled on this one I found online. Mara took my call and was so reassuring....it felt good that being in an unfamiliar area having a nice voice getting me taken care of. She got a driver over to me within an hour. The driver did a good job getting me loaded up and down the road, even recommended a really good tire shop. Great teamwork!!!

Jennifer Plumb

10/28/2023 16:01:06

I'll be honest I was a little skeptical after reading all the reviews online but this is the company my insurance was sending out to tow my car after my son and I broke down driving home after a family emergency. I was contacted within 10 min of me hanging up with my roadside by Mara. She seemed very knowledgeable, answered all my questions, and was so kind and understanding (as I was the crazy one) frustrated and stressed. It was late, I had my son with me, and I was just trying to get home. The wait time was reasonable considering how late it was and she even explained to me the driver was assisting in a wreck and I would be next. I assumed an hour or so and it was less than that. In such a stressful time, she really gave me a peace of mind. Thank you so much Mara, I'm sure you were just doing your job, but to me, it was everything I needed at that time.

Curtis R

10/28/2023 17:35:40

Locked my keys in my car with it running on one of the coldest days in January. Fast friendly service and attention. The driver even offered for me not to come meet him and he hand delivered my keys to my 3rd floor condo so we could wait inside.

Jenn Consuegra

01/25/2024 12:36:39

I had to have my cat towed while I was in Florida and AutoWorks was great. They arrived quickly, and were professional. The lady on the phone, Mata, was so nice and made the process much less stressful. Highly recommend

Delaina White

11/25/2023 22:49:29

First time in Florida and my car breaks down, after driving 1000 miles to get there and being 8 months pregnant this is the last thing I needed. Luckily I called AutoWorks towing in Destin Fl. Mara answered the phone and her customer service and sweet voice was my saving grace. I really appreciate her going above and beyond for me. Tow truck was there in less than 45 minutes to rescue me. Thank you AutoWorks and Mara!!!

Emily Passalacqua

10/28/2023 16:11:20

Kory with Autoworks and Recovery did a fantastic job with opening my truck up when I mistakenly locked my keys in it. It arrived way faster than the estimated arrival time and had my truck unlocked in just a couple of minutes. Awesome job sir and thanks again.

T L C

12/29/2023 00:41:01

Autoworks came to help in less than an hour which was a pleasant surprise because my ETA wait was supposed to be 2+ hours. Kory was extremely helpful with the whole process and even gave me a recommendations on what to do next. I would 100% recommend him to my friends and family!

Benita Nam

01/05/2024 20:29:57

Today we were given this business to call as a recommendation from an insurance company (who has now removed them as a provider). Our teenage daughter was out of state and her vehicle broke down. They were dispatched and picked up her car approximately 2 hours later. I could complain about the wait time but that's not even half my concern. The driver loaded her car and proceeded to answer other calls throughout the day never delivering her car to the shop for repairs. When we called several hours later to find out the car's diagnostics, the shop said they were wondering why the car was never delivered! The driver then had the nerve to tell us he might not drop it off until the next day! After a stern conversation and learning insurance was demanding the car (and that we were willing to file a police report), they delivered the car to the shop just before closing, costing us another day of travel expenses and potentially delaying the repairs of our vehicle. This is the most unprofessional and unreliable service I've ever experienced. Do not ever call this place or rely on them for your towing needs. You may not even see your car again for who knows how long.

Melissa Day

03/08/2023 22:03:15

Address:	221 Main St suite a, Destin, FL 32541
Phone:	+1 850-588-1511
Services:	Towing service
Methods of Payment:	Credit cards Debit cards Cash only
Rating:	Based on 208 Reviews
ZIP Code:	32541
Open Hours:	Open 24 hours
Popular times:	Thursdays Mondays Tuesdays Wednesdays Thursdays Fridays Saturdays Sundays 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am

Friday		Open 24 hours
Monday		Open 24 hours
Sunday		Open 24 hours
Tuesday		Open 24 hours
Saturday		Open 24 hours
Thursday		Open 24 hours
Wednesday		Open 24 hours

AutoWorks Towing & Recovery JunkYard in Panama City (FL)

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