Gene's Auto Sales Selbyville in
Selbyville (DE)

If you looking for an affordable vehicle on a budget ask for STAN THE MAN!!!!!!!!!!

STANWITHTHEPLAN!!!! He was such a big help and was very patient with me! couldn’t done it without him! thank you so much stan

Stan was very professional and helpful

Stan the man was GREAT

Great customer service! Made the process quick and easy!

Great salesman and front desk, they are very kind and are amazing to work with! 10/10

I am posting this to document my experience and to hopefully help improve communication. Since December I have attempted to obtain information related to a vehicle that is no longer in my possession. I first sent an email and received no response. I also made several phone calls without success. Yesterday I left my first voicemail. I later spoke with a gentleman who was respectful and helpful. I explained that I was requesting information based on guidance I received from the State regarding documentation connected to the vehicle. Today I received a follow-up call from an individual who identified himself as “Stan.” During the call he spoke loudly, repeatedly interrupted me, and did not allow me to fully explain the situation. I requested his name and position in order to follow up appropriately. He stated his name was Stan and, when I asked his role, he responded “water man” and disconnected the call while I was still speaking. I am not making accusations; I am only documenting the interaction. I would simply recommend improved customer service communication and a clear process for customers requesting records or assistance. If management is willing to review the call, I would appreciate a professional follow-up so the matter can be resolved appropriately.

brought my pop pop to get a car it was the best experience i ever had. we also was in it and out very quickly. everyone go get a car from here 🥰

Doug was very helpful and professional. He was very friendly. He made the process very easy. Thank you again for everything. I love my truck.

Bought several cars over the years. Spot on. Great vehicles and staff. Recommend 💯

Great selection of cars, Prices are very reasonable

I got sold a straight-up lemon. I had to spend almost 3000 dollars to get the truck fix. I didn't even have the truck for a year , and it never even got fixed. I gave the truck back, and they put it right back on the lot, so be careful

Didn’t pass Maryland inspection Vehicle was Not safe and put my life in in danger. They’ve had my vehicle, there for about 2 weeks. I’m hoping they have it fixed today but do not go here it is a headache I will save you.

Sold a lemon, wont stand behind my sons car. Their excuse, that's a chance you take when yiu buy a used car. Put less than 500 mikes on the car and the transmission went, supposedly a mechanic went through it, more likely git it good enough to sell

Found myself in an unusual situation. About to start a new job which comes with a company vehicle but it would not be delivered until Dec 1. At the same time, someone made me a great offer on my personal car so I accepted. My plan was to just use my old 4 Runner which had 300k + miles on it and was typically only used for dump runs, until the company car was delivered. That's when the 4 Runner decided to get unreliable. Now I'm jammed up wondering how I'm going to get to my new job but not wanting to buy something because I had a company car on the way. I took the 4Runner to Gene's and explained the situation. They took the 4Runner on trade and put me in a dependable but inexpensive Kia so now I have a dependable ride to work and didn't have to spend a fortune unnecessarily. Paris handled the sale and was straight up about the issues with the Kia. I was spending a few grand on something to hold me over for a little while. I certainly wasn't expecting it to be perfect. I've never dealt with a more honest and straightforward dealership that worked with my situation the way they did. When I read some of these negative reviews, I have to laugh. Gene's is a Buy Here, Pay Here place. When you buy inexpensive, "as is" vehicles, you cannot expect a car without some issues. They put people in cars who most likely do not qualify for traditional franchised dealership financing situations yet it seems that is what these people expect. Gene's will get you on the road and tell you exactly what you are dealing with when it comes to the car you are buying. It wont be perfect but you will get wat you pay for. I think they are great!

Horrible Horrible Horrible Paris is a straight lier and a bad business man don't trust a word what he say "in his words I'm just going by what the owner say hun"" this place is a straight ripoff I would not recommend Noone to this place my car was in the shop at another location and this place gene's auto come on this man property and stole my car to get it back and it was not up for repo and they lied to the Mechanic that had the and said I knew about it and that's a lie but they have you guys on camera on private property stealing a car and now u don't want to give me any of my money back because u went to get the car but you don't have the key because u was not supposed to got the car or came on some property without notice good luck with ur future business and pairs Alcoholic shouldn't be a car salesman horrible Horrible Horrible place

I have been to many car lots and delt with many salesman, it's a wonderful thing to find such a kind and helpful man who listens to what you need and then helps you find it,, that's what I found at Gene's Auto!!!!!! Thank you!!!

great cars out there Paris is the one to go see. He answered all our questions fixed the problems that we were concerned about would definitely recommend this is the place to go. :)

Never had any problem at all! Nice staff and I’ve been paying my car off for the past two years and they work with me in whatever situation I am in at the time!!

This is the worse dealership I have ever dealt with. My daughter purchased a car from them, which I put in my name for insurance purpose. Doing the deal they were told it was ger car and they agreed to continue with the deal. The car wasn't worth what she was paying continued having problems with the engine. The car was returned and they still want me to pay over $8000 and they have the car. Now it's on my credit which I truly don't understand, since the car is at their dealership. NEVER, I MEAN NEVER DEAL WITH THEM. THEY ARE A VBEAT

You gotta keep up on them with Temp Tags and Hard Tags, I understand DMV has its Issues but don't sell a Vehicle you can't provide Hard Tags for. Once you sell that vehicle you have 30 Days to get the Hard Tag not after the 30 Day Temp Tags had expired.

Been having problems for 2 weeks I bought a car from them. I turned in my inspection papers a week and a half before my tags expired and they said they would let me know. I call them a day after tags expired and tried to blame me for turning inspection papers late. I wanted to tell them to shove it they won’t even extend my temp tag so I am driving illegally. They also have a problem contacting there buyers. I know they don’t get many customers anymore. They are not that busy they are the laziest bunch of people I have ever seen.

I went there yesterday to purchase a yellow 2007 Dodge Ram truck excellent inside and out but as I was getting ready to close the deal I noticed a couple of things that was wrong first the truck needed tires as the previous owner must have been doing burnouts the drive Tire was significantly lower than the rest of the other three which was also low as well number two as I started the vehicle the check engine light came on where there were at least 10 codes through four different categories related to the truck from engine transmission anti-lock brakes and airbag nobody wanted to fix anyting the guy actually just wanted to clear the codes out that's bad for business even though something is pre-owned you want to be able to stand by your name and stand by your product I felt like if you wasn't even able to put tires on the truck Lord knows what else would have been wrong with it I even like the truck so much I was going to make a dumb mistake and take it if they offered me a 30-day 1000 mile warranty on it for Engine and transmission which they declined that told me that that truck must be questionable as far as reliability if you can't even give a 30-day 1000 mile warranty. Salesman guy was okay I feel like he tried to downplay my intelligence with the vehicle as I respectfully decline to leave the lot with that truck but don't take my word for it Ride On by there and you will see the yellow 2007 Dodge Ram 1500 with the black stripes on it very nice looking truck inside and out motor to me was questionable reason for my decline in making the deal also the guy that they use to plug in the computer to check the codes didn't seem to know how to work the equipment or at least in front of me he didn't want me to see what the codes were very sketchy.....

So glad that they got rid of Fernando.. place is easy to deal with and customer service people were great and very helpful... Would recommend to all my friends to buy a car from there

TRADED IN MY 1997 CAMARO BECAUSE THEY COULDNT FIX IT THAT CAME FROM ANOTHER SHOP. THEY HAVE 1 MECHANIC AND VERY SLOW AND GETTING WORK DONE AND DO NOT TELL YOU THE PROGRESS OF THE REPAIR AND AFTER THEY COULDNT FIX IT I STRUCK A DEAL WITH THEM TO TRADE IT IN ON A 1997 TRUCK WHICH I PAID CASH FOR AFTER THE TRADE IN. THEY NEVER SAID IT WAS " AS IS" AND AFTER HAVING MAJOR PROBLEMS WITH IT AND THERE SLOW RESSPONSE TIME ON TRYING TO FIX MY OTHER CAR I TRADED IN, I TOOK IT TO ANOTHER SHOP AND THEY FIXED IT AND IT WAS A DRIVING HAZARD! THE WEEK BEFORE I EVEN BROUGHT THEM IN A NEW CUSTOMER WHO BOUGHT THAT DAY! THEY REFUSED AFTER SAYING WE WILL WORK WITH YOU BECAUSE THEY HAD MY TITLE TO THE TRUCK UNTIL I COULD GET THE TITLE TO THE CAR I TRADED IN AND AFTER GETTING THAT TO THEM THEY REFUSED EVEN AFTER THEY SAID WE WOULD WORK WITH ME TO "WE ARE NOT GOING TO DO ANYTHING FOR YOU!" THERE ARE MANY OTHER PLACES YOU CAN GO AND I SUGGEST YOU TAKE WHAT I WENT THRU INTO HUGE CONSIDERATION! OVER $2,100 INTO REPAIRS THAT MADE IT HAZARD TO DRIVE AND THAT SHOWS THEY THEY ARE ONLY ABOUT NUMBERS NOT CUSTOMER SERVICE!

Went searching for a car for my daughter (new driver) Very nice selection. Not pushy! Great financing options. Fast and professional. We arrived and left with a car an hour later! We'll be back again, for sure!

Went here with some friends who were looking for a car. They have decent vehicles and the prices are not bad, but they were not honest. (Big surprise right?) We test drove the Impala and when we brought it back, the salesman told us to "keep it running." I thought it was an odd request, and my friend turned it off anyway. As soon as she turned the key I realized why the salesman did not want us to turn it off: it started making a very loud rattling noise! He wanted to complete the sale and send us home to discover the problem later, when it would be too late for us to do anything about it. When that plan failed, of course he said it was a minor problem with the AC and promised to have it fixed on Monday. By that time my friends were too insulted to even consider buying the car. It's a shame because they really liked it, and had the salesman been up front about the issue, they may have purchased it.