This was my first service appointment since I bought my car from Price Honda and I will not be coming back for future service. It took over 2 hours for a tire rotation and I had an appointment. When I arrived, I was told 30 minutes. People that arrived well after me, were leaving before me. Nobody came to update me on the status of my car the entire time. I will be taking my business elsewhere going forward.
I needed a oil change because my dashboard was showing 15% life left. I took a change for a walk in. Nicole my usual service writer was working and she took me right away. She always awesome.
I'd like to put this at four and a half but I don't want it to drop down to four.
Definitely not the fastest service around but they are pleasant enough. And I do trust them. Pricing for some of the parts seems a bit excessive, so if you can do certain things yourself you're probably better off that way. Not sure if they do anything special for veterans or not.
I’ve been a loyal customer at Price Honda for several years, both for service and for purchasing my vehicle. I’m reaching out to address an issue I encountered with my recent service visit on 01-15-25
I came in for a tire patch, and the following day while driving, my tire light came on, and I noticed that the same tire was flat. After pulling over and inspecting the tire, I returned to the service department, where they confirmed the patch had been applied. However, I was informed that while the patch itself would be covered, I would be responsible for the cost of replacing the tire. At no point during the service was I informed that the patch could fail or that I should limit my driving distance, and I did not expect the patch to fail so soon, especially after driving only five miles.
When I requested to speak with a manager to further discuss the situation, I was told no manager was available and was advised to call back the next day. I’m disappointed by this lack of resolution and the lack of communication regarding the potential risks of a tire patch.
Given my long history with your dealership, I’d like to find a fair and reasonable resolution to this matter. If no resolution can be reached I will gladly take both me and my wife business elsewhere including future car purchases
I had a great experience working with Preston Rice at Price Honda, he answered all of my questions and made sure I was happy and comfortable with everything as the process moved along. I left feeling as if I purchased rather than being sold to which is always a great feeling when making a large purchase. I highly encourage you to give Preston a visit if you are looking for a new car!
Went in for an interview 9am 5/14/24. I bought my 1st used '12 Camry here, then had my used '17 Camry transferred down from Neward Toyota World in '18. Simple and easy, every time!
Went in to get a nail out of my tire, told them I had to be at work in 2 1/2 hours, two hours later I asked for my car back. Went a couple doors up the road and had the tire fixed in 8 minutes for 35.00 less than price Honda told me . Will not go back
I used to be happy with price acura service, but not anymore. They do not check their computer records for the previous repairs or battery installs so the mechanics don't realize you're coming there under a warranty. 2 days in order to get a battery warranty honored and in our car. That was 2 days at the dealership not our home.
My Mother inlaw had some problems with her motor oil and anti freeze levels on her 22 honda civic, they are very friendly, respectful and quick service, we appreciate their service. Great work. keep it up.
I took my CR-V in for an oil change and tire rotation. Tire rotation is free with balancing if you bought your tires here. I also had a Honda recommended transmission flush done. My service writer was Nicolle and she did a great job. She explained everything without a pressure sales pitch. My CR-V has over 85000 miles and had two recommended services. I chose only 1 at this time. I've never had a problem with the services from Price Honda.
Very efficient service department though they were a little of today. I had a 7:45 am appt and there was a backup of cars behind me. I think I'll opt for a little later appt next time.
I hesitate on writing this review since I've been doing business here since 2010...whether it's buying, trading in a vehicle or service work , I've always been a satisfied customer. My last service was for AC work that has turned into a nightmate. I've already returned for a second time to address the issue and will not be returning for a 3rd time.
I tried to find pricing for several services I need. Gabriella demanded I give her my full vin number (who keeps that on the at all times.) she refused to talk with me or have a service advisor contact me, then hung up on me. Stay away! This was a horrible experience!
If I could give less than one star I would. Dropped my car off on a Monday night, for a wheel bearing, allignment and tires. Came in Wednesday to check on it and they told me they were backed up 2 weeks, haven't even looked at it. Friday that week found out they lost my paperwork twice and didn't have the tires. Today is now Tuesday the following week and it's still NOT done. I told them I need my car. I'm a mobile groomer and have lost over a week of my paycheck. They didn't care. Didn't even ask to accommodate me with anything, a rental, or even a discount. WORST place I've ever taken my car to. DON'T WASTE your time. However the sale's people are very nice. Will be contacting the GM.
Lost my lug nut key, car not ready on time. Car argued with me about lost key. When I asked to speak to a manager, I was told none available. When I asked her to call the manager, she said she didn't have his cell phone number. I asked her if anyone in the dealership had his cell phone number. She said no.
My salesperson Curtis was fantastic and very responsive. I can't say that for service or parts.
Great Service! Everyone was really helpful and friendly. I took my car for an oil change in the middle of the day and expected to be waiting all day, but they got me in and out in an hour.
I visited there on 01/07/2021 with express service coupon. Service advisor was very helpful. After service was done, I got the invoice there I found some false statement which I never said during conversation with service advisor. The problem was air pressure leakage from front passenger side tyre. They did checked and found passenger side front valve stem was leaking. I was told that this problem supposed to be taken care by person who replace the old tyres. So they can't do anything. Surprisigly what I found in report , that I declined to repair this problem. It was really disappointing. Thankfully they listen and fixed other problems like viper blades which I provided to them. Be cautious, make sure what you said they got that or not. Otherwise they gonna put you like bad and careless customer on record.
I have not been in to the dealership except for service. The service area is super clean and everyone i spoke with for my van was so nice and explained everything so I could understand easily. My van had several expensive fixes and they were all very patient with my many calls trying to figure out what was needed vs what could wait. I even got a loaner car to use. They are honest and I highly recommend the service department!
Brought my UTV in for laser front end alignment and they even had me take test drive with the technician once completed to be sure I was happy with the results. Excellent service and same day turn around. So much easier to drive.
I have two Honda Pilots that I bought from Price Honda many years ago and both cars are still running great due to the outstanding maintenance service at Price Honda. Shawn Betts always keeps in contact to let us know of deals and best times to get our cars in for routine service. Our family doesn't go anywhere else. My 80 year old parents just bought a CRV from Price and Dwayne took care of them and was as patient as a saint.
We purchased our used SUV in January from Price and their service is exemplary. We are very happy with our decision to work with their sales department and their service department. I recommend them 100% if looking to purchase a new or used vehicle.
Service department is understaffed and appears to be under equipped. I waited in line to drop off my car for 10 minutes before anyone said anything. It took 3 times longer to check out than it did from my previous dealer. Also they tried to sell me a 70 dollar brake inspection that was not included in the price I got when I booked the job. I am sure the actual service was done well.
Friendly and knowledgeable staff. Competitive price considering it's a dealer! Full synthetic oil change price is half the price of other service shops. I will return!
I was taken in right away. The service advisor was very professional. Greeted me very friendly, did a walk around, listened to my vehicle needs, explained what they were going to due and then tried to up sell me a tire rotation which would be normal for the mileage. After the service was completed, which was in a very timely fashion, l was given an active vehicle delivery and the price was as quoted.
I purchased a used Avalon at Price Honda In Dover on or around Jan. 10 this year. They didn’t have the title and when I called them two weeks later a manager said the original owners of the car were keeping the title in house because they needed it to get tags for a new car. A salesman at another dealership said that it sounded like bull. I am still waiting for the title and have begun to wonder what the real reason behind the delay is. I had to replace the rack and pinion on the car when I took it for Md inspection. So I paid an extra thousand dollars for the car. A dealership is not going to sell a car they are not making money off. So buyer beware. It is apparent that at Price Honda in Dover the salespeople and the managers are not going to make a full disclosure of problems with a vehicle. T
With the exception of Kristi, there is a lack of customer service at this establishment. Kristi was very helpful and went out of her way to ensure I would be able to get what I came in there for. When I was referred to “Parts” to get an estimate, I stood there for about 45 minutes; and that’s being generous. waiting on someone to assist me. I rang the bell that was on the counter for assistance, the cashier from a different section called them to let them know I was there and she received no answer. When I went back to Services and asked to speak to a manager in Parts, I was told there was only one person in part assisting customers on the phone and the manager had left. Throughout the entire time of me being there nobody besides Kristi and the young lady working the cashier inside bothered to assist. The entire time I waited and rang the bell at Parts other employees passed by, would look at me and did not offer assistance.
I had an appointment & dropped off the car at 1:30 for rear brakes. I called and called, but no one answers the phone in the service department. I used the text service and sent a text asking for an update. I got a ride, went back & at 5:30 no one had even looked at the car yet. They offered me a rental. Next morning I get a text at 7:45 am saying cars ready and its $375! Originally told $230. I go in, pay and I'm told someone will bring the car out front. 10 min later the guy comes back out and says "the brakes are still squeaking so were going to pull the rear brakes back off and check them out." I went to Anderson Honda in Hunt Valley for 4 years before moving here. Not once did I have issues with the service department like this. You lost my business.
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