Matt Stewart handled my car situation with the utmost importance and care. Dealing with third party insurance was such a headache but he helped us with them and made sure we got what we needed.
Totally professional staff. I just moved to Dover and went to Firestone in error for for service. It was the best error ever, I will continue as a customer for my vehicle’s maintenance and service. I instantly feel quality service after getting into my vehicle compared to service anywhere else! Firestone cares!
Matt Stewart was professional, courteous and, well, great at his job as manager. I noticed he kept those who were waiting informed as to the status of their vehicles even when the phones were ringing constantly. The technician took care of my issues and explained in terms I could understand how it was corrected. I will say I think some attention to the waiting area would be helpful. I don’t think I would make coffee even if it was available as it just doesn’t seem clean. I feel like if there’s a waiting area, it should be at least comfortable and clean. But Firestone has been our family’s go-to for over 25 years through military moves throughout the USA and come through every time. So I can deal with the waiting room issues because my car issue is always corrected!
Deron and his Tech were very open and honest with me about some expensive work that needed to be done to my car. They mentioned it may be covered under my warranty which turned out to be correct. It ended up saving me $2000, if not more, in repair bills. They were honest and helpful or as some people may not have necessarily done that. I’m appreciative for all that they do to help me
Staff was friendly and helpful. I made my appointment online. I arrived for my appointment on time. The wait time wasn’t long; for an oil change. When it came time to pay; they made sure I got the discount coupons and I was out of there in about 45 minutes. It was great!
I’ve gone to this Firestone multiple times and have gotten good service. The services done on my car have always been done correctly and the staff is always friendly. However, I always schedule an appointment and the time I wait for my car to be finished has always been very long. Whether I wait in the store or I drop my car off and pick it up later, it always takes multiple hours for an oil change. Like I said the services done itself and staff are great! Just the wait time is fairly long.
Amazing service I went here because I could not get my key out my ignition. I went to the previous Smyrna fire stone and was terribly greeted by Mark, who did not help at all, but that was not the case for Matt as he was amazing and had great customer service.
Fantastic service!!! Dylan is the Best, truly knowledgeable and kept me informed throughout the entire process. I will be returning for any future vehicle repairs or tires.
After being a customer of this location for six years I will never take my Volvo XC90 or my Tesla Model S to any Firestone. After my service, I found my glove compartment latch broken and the contents rifled through when my husband and I were finally able to get it open. The oil change and tire rotation work whether done properly or not will never make up for the lack of trust I have with this location. It may or may not have been the technician who worked on my vehicle. BUT WHILE MY VEHICLE WAS ENTRUSTED TO YOU FOR SERVICE, SOMEONE EMPLOYED BY FIRESTONE BROKE THIS TRUST.
The staff at the store was extremely receptive, friendly and knows how to repair my vehicle. They made me feel like a valued customer. I have been using this store in Dover, Delaware for years for this very reason.
Service manager was fantastic. Treated all the customers equally. He was kind, patient and calm. He explained all the work completed and gave all the customers all the time they needed to understand the repairs.
I came in looking to replace the OE Firestone tires. The advisor was both professional and personable! Got four new tires with free rotation at s very fair price (you get what you pay for with tires!). Today, I stop in for a tire rotation, and once again the advisor, Matt, greeted me and got me checked in right away! And, promptly, the technician, Jorge, went out to my vehicle. The key here is that he had both a floor cover AND a seat cover! Now, this was not at 4:00 in the afternoon after working a hot, sweaty day; this was at 8:00 AM! Jorge was treating my vehicle with respect, as if it was his mother’s vehicle. I am very pleased with the entire process at this Firestone location! I have referred others here and will most assuredly purchase my next set of tires from here!
100% great service very professional very quick. Did a great job way cheaper than a dealer joab was great got a flat and the fixed highly recommended Dover firestone
It is clear now that your company will not plug a tire. They claimed it was not repairable even though the nail was in the middle of my tire. They only wanted to sell me a new tire. I said no and took my car to another shop and they looked at the nail and said no problem to fix it. After they fixed my tire, I told them what your company said and they just shook their heads. Does not give me any confidence to do any business with you again.
Staff alerted me when bringing my vehicle in for an oil change the wear bars were showing indicating the tires needed to be replaced. Last month I had the brakes and back rotors replaced at a different chain. Nobody said anything about tires needing to be replaced. I truly appreciate it.
I've been there a few times with my vehicles and customer service was amazing and the timing was perfect.. This time I brought my corvette there and service was excellent and was informed of a very small issue that's an easy remedy. Ty...
I walked in and was greeted kindly but what I needed done they didn’t do no more without a certified transmission tech and he gave me names and locations for other shops very appreciative
Made a 9:30 appointment and dropped off my car at the Dover location at 8AM. After a round of golf (about 5 hours) I returned to check on my truck , and they had not done the work. I asked the mechanic at the front desk and he said “we haven’t gotten to it yet.” Extremely poor customer service and attitude. I don’t recommend.
I booked an oil change online. The wait time was reasonable. The staff were friendly and informative. They provided an estimate for additional work that I needed and it was reasonable as well.
Vinny fit me in this afternoon to deal with a flat. By 5:30 the technician determined it couldn't be repaired. Shortly after six, I had new tires. Everyone was so helpful and wildly efficient. I am grateful.
Won’t return here. Scheduled to have one tire replaced at 12 noon. They wanted to add service plan on the tire but I declined the offer. When I dropped off the car the order included the service plan plus a $21 car inspection I didn’t ask for. It wasn’t mentioned until I reviewed the order. They removed the extra charges before we left. Over three hours later after several calls were unanswered, we finally found out they haven’t got to our car yet. Four hours later we show up to see that haven’t attempted to get the job done From shady extra charges, not answering the phone and ,wasting my time, you may want to consider going somewhere else.
I called at 9am to see if I could have my car towed in for a diagnostic and potential repair that day. I spoke to Matt and he said it would be no issue for them to look at my car today and figure out what was going on with it. He promised to call me with any updates as soon as he had them.
I checked in at 3pm since I hadn’t heard from anyone. The person who answered the phone told me that they didn’t even have my car there, and that there was no record in the system of it. Since I knew it had been towed there at 10:30, I asked if they could please check to see if my car was physically present. They verified it was and told me that they wouldn’t be able to look at it today, they were too busy.
So not only was I given false promises over the phone, I wasn’t even notified of the delay. This is some pretty poor customer service and poor communication among the employees.
I am handicapped and this business doesn’t provide a clean and safe bathroom for public use. I stay with my SUV three hours. I used the bathroom but I couldn’t get off the floor from the toilet for several minutes.
I came in for a tire rotation and the work was done quickly and the staff was courteous, however, the waiting area was terrible. Dirty and I'm not sure if the chairs are ready for the dump or if they got them out of the dump.
The Firestone staff, from the greeting to the services, were great. Serpentine belt change, conventional oil change. I was given a front splash guard for free. Our car is getting there.
My back brakes went out with no notice. Due to it being a weekend Honda couldn’t work on them. I reached out to this Firestone and they were able to get me in a few hours later.
My first thought was they are going to try oversell me and say all my brakes and rotors needed replaced. After arriving I had to wait about 30-45 minutes for them to pull in my car and inspect the brakes and rotors. They advised that my rear brakes and rotors needed replaced but my fronts still had 1mm left before they needed replacement. They recommended just my rear brakes. The total cost was $484 which was less than I was expecting to pay.
Moral of the story, this Firestone was honest, fair priced and the guy working the counter seemed to be very professional and cared about the customers. I see there are some lower star reviews, but my experience was overall great.
Only recommendation is to upgrade the chairs in the waiting room. They are aged and need replaced. .
Pulled into the parking lot on a Sunday around noon with the doughnut spare that I had to put on at the toll plaza a couple of miles away. We still had a couple hundred miles to go to get home from vacation. They were busy and had a small crew on the Sunday of the holiday weekend but still took care of us with a plug and a patch. Did not try to sell us that I need to buy a new tire or any other gimmicks. We were out and back on the road in about two hours…..if we lived in that area I would use them for my auto care!!
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