I purchased 4 truck batteries from this store. One year later, two of my batteries needs replacement. this batteries carry a 5 years warranty. The men behind the counter was very unprofessional dealing with this matter and he told me he would not replaced anymore. Remember, this is only 1 year after purchased. there is nothing wrong with my truck charging system per the dealer. I will never buy again or recommend this establishment to anyone.
I received impeccable service when I came to this establishment for a new battery. The store was clean and very organized. The young man immediately greeted me upon entering the store and came out from behind the counter to see what type of battery we had brought. He quickly identified what battery was needed, carried it to the register and completed the transaction. I did not get his name, but I recommend this place for any type of battery needs you may have.
I have a 2014 500 SEL Mercedes-Benz That I drove to the shop back in 2019 for an electrical problem The key would not read sometime. They called me told me they fixed the problem pick the vehicle up. I picked my vehicle up brought it home went to start back up in the driveway. It would not start… that was back in 2019 August..my vehicle has been there ever since???, they said it was Covid in 2020 I understood.. then 2021 and 2022, then 2023 now 2024. My vehicle is still there. I Do not know why my vehicle is still there. I do not understand any reason why my vehicle should be still there , Matt has been giving me excuse after excuse after excuse. I just called at 4:30 and I got another excuse. I hope to get my vehicle back soon my daughter was four years old when we took it there now she is 10 and speaks two languages while my other daughters where in high school at Dover High they both graduated from Penn State and both got bachelors and masters degrees my son had a child now I’m a grandfather. I never once got a chance to drive my vehicle to college to see my daughters play any games or anything to that matter with the vehicle was intended for
But I will not ever suggest to anyone to bring there vehicle to Cheswell PASCO battery and warehouse and automotive services I just spoke with the corporate office now. I hope they help me out.
Thank you and God bless
I’m still waiting as of FEB 17, 2025 11 months $3600 in insurance later!!!
Came from a recommendation and I can't believe I didn't know about them sooner. Not only are they cheaper, the people who work there are authentic. You feel like you're visiting your friends pops shop. I don't think b I'll go anywhere else again.
I just want to thank the employees for being so kind and helpful. I’m sorry I didn’t get names but came in last Tuesday unable to turn my car off knowing it wouldn’t restart. I had been turned down at Sam’s because of where the battery was housed When I entered Pasco’s the young man agreed to replace my battery and did so in a reasonable time. I truly appreciate your kindness.
Thought I was getting a good deal. Low-cost upfront, expensive in the long run. Precision battery bank they sold me only lasted 2 1/2 years. Nowhere near the expected 4-6 years for AGM’s typical use.
Great prices. Bad customer service. Employees would rather you walk out instead of rummaging through there unorganized mess of batteries. As a customer I was told we have your battery its here. Only to be told I'm not looking through those pallets. Pretty bad customer experience, I hope they get better because I will never go back.
I usually get my car or truck repaired on when I need to the most and I can surely say I rely on them without no worries. They offer fair estimates on work and do the work right way and quickly. I know I am coming back for anything in the future if my car or truck needs repairs.
I love this place this is where I get all my batteries they are very helpful and they always have what I need I just bought a 4 battery maintainer and I love it thank goodness they are there because I don't order stuff online
I had an odd ball part off of a snowblower go bad and I took it in to have it tested. Even though the store was not able to get me the items that I needed the counter person Bruce went above and beyond to help me out and found the part for me online through a different distributor. They didn't charge me a dime and got to my item immediately even though they were short handed and busy. I really appreciated the great customer service and them going above and beyond.
Best automotive service in area! Very professional, knowledgeable, friendly and very prompt. Will get you in and out quickly. Prices are extremely competitive too. Same goes for the batteries as well. We use them for all are vehicles, trailers and boat. Would highly recommend.
These guys are simply the best. Super nice and super affordable. Professional and hardworking. These guys strive to do the best possible job on your vehicle.
Highly recommended! Professional, dependable, and reasonable. They've done quite a bit of work with helping keep our customized tailgating express, a '95 Rialta, in tip-top shape.
Great service!!! The guys at the counter were all awesome. Had no problem helping me with clearing my check engine light. Will definitely use them again for basic auto repairs and batteries. Will tell all my friends.
My husband and I needed 2 RV batteries fast and contacted the store after hours and left a message. We were very surprised to get a response shortly after by the owner. He went out of his way to accomodate us and have the batteries delivered the next day. What an outstanding customer service!
Thank you so much Dustin Kenney!
Pasco of Dover has helped me out with finding a new battery for my Toyota Celica, and tested out my old one to see if there was anything wrong with it. The people here are friendly, they know what they are doing, and are all around great! Definitely stop by here if you're in need of a new battery !
As a girl I usually get talked to like an idiot when it comes to the car stuff. And have been overcharged. But these guys were awesome. They thoroughly explained everything to me. Gave me a little lesson on batteries. And they deff did not over charge!! I would highly recommend them. Also...I called around and they did have the best prices.
I purchased a battery a little over a year ago for my car. The original experience was very much like everyone else's, very good. Fast forward about 14 months and the experience has turned into a headache. I called the national warranty support number on the battery and I was told that the battery has a 30 month manufacturers warranty. I was not expecting that, and I immediately called the shop from where my battery came. Since it was over 25 miles, I was told that I could use a closer shop for repair. I took my car to the local Pasco dealer in Cheswold DE. and had the store manager check out my battery, and car's charging system. He found that the battery's voltage was just over 2 volts after I shut off the engine. He then called his boss, the store owner, I believe his name was Dusty or Dustin and explained what he found. While they were on the phone, I called the manufacturer's warranty department to verify the warranty as Pasco questioned the 30 month full replacement warranty. They were told the same thing. Pasco's manager then argued with the warranty manager of how he was going to be reimbursed if he replaced my battery for free. He wanted to put the manufacturer warranty manager and the local Pasco store owner on a 3 way call to hash it out. I'm sorry but I didn't like the way I was being treated, I told the store manager that I did not need to be in the middle of his conversation and that he just needed to honor the warranty and let me be on my way. He refused to replace the battery and argued with me about it. After I left Pasco, the store owner called me himself to defend his manager's decision, not to apologize. Only after being on the phone with the owner for more than 10 min did he tell me that I could return to the store so that they could give me a loaner battery while they test the bad battery. I was already in route to another appointment, and did not have time as I already wasted too much time arguing with them. I don't know what to say. I'm still at a loss for words. I understand there is a manufacturers warranty and a store warranty. What the store manager should have done was explained that from the start and worked with me without putting me in the middle. I have 4 vehicles of my own that will not be serviced by Pasco. Too much competition out there to deal with that type of headache. I'd rather spend the money on another battery from another shop then deal with Pasco ever again. Do what you want but don't expect them to help you if you have any problems with one of their batteries. Whenever you make a purchase your not only buying a product, you're also buying customer service if you should ever need that product repaired or replaced.
Amended Review:
Today is August 31, 2016.
I received a call this morning from Dustin, the store owner. I was surprised to hear him from him, and I'm glad that he called. He told me that he had been thinking about what happened on my last visit to Pasco (See Above) and wanted to apologize. He then offered to reimburse me my original purchase price, but I told him that was appreciated but not necessary. I asked if he would just replace the battery as that was all I wanted in the first place. He even offered to come to my home to replace the battery there, but again I told him not necessary and that I would be more than happy to bring the car to the shop. What can I say about Dustin and his business? I feel that we all have those days when we wish we could do it all over again. Well this was one of those days and Dustin and his crew at Pasco did exactly what any customer service driven business would do. I left the above comment not to persuade you from doing business with Pasco, but instead I want you to see that these are good hard working people that most of the time do it right. Dustin and his crew replaced my battery under warranty and checked that my electrical system was performing optimally. Thank you for doing the right thing and Thank you for turning my opinion around.
Pasco is the place my whole family goes for all of our batteries! We have a farm in Delaware and the young lady at the front desk was able to give us really great prices on batteries for our tractors... they even lowered a price on a battery one time to beat Tristate's price!!! We went to have a starter rebuilt which has been working out great. We even sent our daughter there to get a battery replaced in her car. The mechanic, Roc, explained the whole procedure to her, checked her whole starting system out, and made it very easy. We knew we were getting good service and we know that they will back us up for any problems we have with our equipment. Couldn't be happier with the service!
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