I stopped in On 11-24-25 and needed a bulb replaced in my driver's side headlight. The attendant was very polite and helpful, he installed it for me made my day that is for sure. I definitely will be going back I used to always go to auto zone. Thank you for making my day I kept putting off getting it done because I didn't know how to change it.
Top knotch customer service at this store, they deserve a shout out. I dread car maintenance but store manager Christopher went above and beyond to get me just what I needed and replace the parts on site for me. Keep up the great work Guys! Appreciate your professionalism and helpfulness !
Chris is a lifesaver! 1000000 stars if possible! I had to walk a mile to the store from a gas station for a dead battery. Walked there and Chris instantly offered to bring me and the battery back to my car a mile away. Not even that, but he ALSO swapped the battery for me with his own tools saving me even more hassle and money. I can't thank you enough Chris!
The manager Christopher went above and beyond to help an out of state motorist! I bought a new headlight bulb when I noticed mine was out. When the new one turned out to be bad (it happens), he personally checked all my bulbs (I had a second about to go out) and replaced all of them himself at no additional charge!
I called because I heard great things about O'Reilly's.But when I called for a replacement battery for a newer Subaru,The young man told me that it has to be replaced by a professional and that it was very difficult.I thought you guys were professional? I'm pretty sure he just didn't want to do it because it was cold outside....I'm sure the regional managers love to hear that...
Competency is pretty hard to find these days, it seems, but not here! These guys know their stuff. I'm a machinist, but I'm no mechanic. The manager, Chris, did an excellent job running diagnostic tests and pinpointing the issue, after my headlights died on the highway on the way home. Obviously I thought my battery was dying, but they tested everything, and it turned out to be a loose connection on one headlight and the other had just burned out by coincidence. A really odd circumstance, but instead of just testing the battery and throwing his hands up, Chris tested the entire fuse box, then when they appeared good, he dug into the headlights (which are not easily accessed) and tested the physical connections. All of this extra labor and troubleshooting, free of charge mind you.
He and the younger guy with him saved me a ton of time, money, and stress of bringing it to the dealership.
Again this store came through with fervent quality customer service. Chris the manager as well as his counter person Chris came through again going above and way beyond in helping with some mechanical problems. I recommend this store and it's team. Thank you again.
I was helping a woman and child with a dead battery, although I did get he started she was hesitant to drive to the Dayville store, a quick call to the store and they were happy to drive out and install a battery for her, way to go above and beyond customer service……
Absolutely amazing! My car died down the road and I was able to call to make sure they had my battery in stock, got up to the store and Billy (bill) was more than happy to help me replace it!! It took less than 20mins, hats with a "complex" battery (computers words)
Thank you sooo much!!
Got stuck 50 miles from home with a busted brake line. Took the line to O'Reilly's where they custom created the correct brake line with my custom size fittings in the store before I even checked out. Great store, my cashier, Bill, was a great help. Will definitely be sending customers your way!
Searched 4 other stores for battery no one had what I needed or wanted to bother looking.
The staff treated like I was the most important person going.
They knew exactly what I was looking for and had it in stock.
Awsome service thanks!
This Place is A Great Blessing even open sundays to 7pm. The Manager MATT was a great help. He supplied me with all the tools necessary to fix 2 broken hoses in a 04 Jaguar. Matt gave great advice and assistance being a fellow Racer he has the know how and being hundreds of miles from home this " car tragedy" ended up being a short pit stop an I was on my way with my family!
We were stuck in heavy rain, and needed new windshield wipers they helped install them in the pouring rain, and gave us a discount, amazing customer service and prices!!!
Even on a SUNDAY, price matched with competitors, in 3 hours they had parts delivered that weren't in stock at this location! Friendly and very helpfull staff (I have zero knowledge about car repair situation) every time I have been back.
