Great job. When I had the wrong sized part they ordered the proper one the same day and installed it. It was even a little past closing time which I had felt bad about yet they pushed through and got the job done right. I will definitely be using this garage in the future.
I've had all sorts of services done by Rays; that includes everything from oil changes, major repairs, and I've even purchased my vehicle from them. I heartily recommend Rays SSS - they are honest and dependable, and they're an asset to our community.
Extremely communicative, quick and friendly. Couldn’t ask for more from a mechanic
Edit after going for a few issues I can no longer recommend them and would actively advise against anyone going to them unless you don’t value your time or money. They missed glaring issues on my truck, causing me to have to return for the same issue. They charged over 50% markup on parts for my wife’s car ($1200 for spark plugs and coils for a 4 cylinder is outrageous). Also had the misfortune of recommending them to family members who had extensive issues and held their car for over 5 weeks just for them to have the same issues upon getting the car home. Ray is a nice guy but his shop does shoddy work and I hope people steer clear of them. On top of that they left the keys for another customers car in the center console of my truck when I picked it up.
I recently had my transmission serviced at Rays Stafford Sales and Service, and I couldn’t be more impressed. From start to finish, the experience was outstanding.
Expert diagnosis and care:** The team took the time to listen to the symptoms, explained the possible causes in clear, plain language, and walked me through the recommended repair plan. I felt confident they knew exactly what they were doing.
Transparent and fair pricing:** The quote was honest and upfront, with a detailed breakdown of parts and labor. There were no hidden fees, and they stuck to the estimated cost.
Timely and reliable turnaround:** My vehicle was completed within the promised timeframe, and they kept me updated throughout the process. The communication was proactive and reassuring.
Quality workmanship:** The transmission repair was performed with meticulous attention to detail. Post-repair, the car shifts smoothly, runs quietly, and feels like it’s back to optimal performance.
Customer-focused service:** The staff were courteous, respectful, and genuinely invested in my satisfaction. They answered all my questions patiently and ensured I understood the maintenance steps to prevent future issues.
Clean and professional shop:** The facility was well-organized and clean, reflecting the high standard of work I experienced.
If your transmission is giving you trouble, Rays Stafford Sales and Service is the place to trust. They combine expert technical skill with honest service and fantastic customer care. I’m a very satisfied customer and will absolutely return for future needs. Highly recommended!
I had a great experience! Shop was very easy to work with, they scheduled my appointment within in a very reasonable amount of time and gave me updates on what was going on with my vehicle! Overall I am very pleased with the service provided and will be using them in the future for all my mechanical needs.
Update - yesterday i had them do an oil change and tire rotation - service was quick - pricing was fair. I highly recommend Rays!
Had an alignment done by Rays after having a bad experience with the dealer. He was super helpful and very efficient! I highly recommend this shop. Will be doing business with him instead of my dealer going forward.
The guys at Rays are AWESOME! They are friendly and more than willing to explain exactly what they had to do to your car to get it back on the road. They know their jobs and execute them very well. Ray was willing to work with me with some issues I had communicating to a third party and went well out of his way. I will always take my ride to Ray's for any work I need done and you should too.
Ray and his team get the job done they explained everything very well. My family has been using this garage for years and we are always happy with the quality work that we receive!
I only take my vehicle to Ray’s because I trust him and his team. So even for this last visit, where all I needed was an oil change -I still go there. Highly recommended.
Rays Stafford Sales and Service is awesome!!!! I never have a problem when I go here. Quick and efficient service. Very knowledgeable owner. Even gives good recommendations. Fair with prices. I will definitely come back for future services
Very professional, prompt and thorough. Went through my son’s truck carefully and thoroughly to make sure it was running correctly, definitely recommend Ray and his crew for all your mechanic needs, there knowledge and expertise surpass most. Great job.
We trust Ray’s with all of our auto service needs! We regularly take our work truck in to them and they are ALWAYS reliable, respectful, and accurately priced. Having a garage so close to our base of operations that we can actually trust makes a world of difference! Thank you Ray’s Stafford Sales and Service!
Service was great made it easy to purchase a car that I know he will stand behind if anything were to go wrong I trust him as my mechanic for the last 20 years ?
So happy I discovered Ray’s Sales and Service located in Stafford Springs CT! Not only are they professional, their services are affordable and they get the job done quickly! I’m very pleased w them and they are my go-to for anything automotive!
Since moving to Stafford I’ve taken my cars to Rays. They have amazing customer service, and high quality of work. They take great pride in their work. They keep you updated through out the whole process and don’t try to up sale you in anything you don’t need. They are the only place I trust with my vehicles.
Brought in my aged truck for a second time. They didn't run me through the ringer on a tough job and everything was done professionally. Good communication with clear quotes and prices. I always feel valued as a customer and not like I'm being taken advantage of.
My vehicle had a small coolant leak couldn’t find it. Made an appointment at Ray’s. They found the problem with a leaky radiator. Ordered the parts and replaced it for me. On my car was a big job. I got it done and expected time no more leaks very happy with The service provided.
Very hands on. I came from many miles away and could not drop off the car for service. Ray had preordered everything and it was as smooth as an F1 pit stop. I was back up and running in no time. You can’t go wrong and Ray backs everything up no worries after the fact.
Ray's Stafford Sales and Service is truly a-1! I brought my '99 Buick in for multiple repairs, and the servicing was completed same day! No more wobbling, no more being a tad freaked out to even bring it to the local grocery store. Besides great customer service and efficiency, Ray's truly delivered peace of mind. My son and I drove to Rhode Island and back shortly after repair, and the car ran like a gem. Thank you!
All the staff that I have dealt with at Rays’s Stafford sales have been amazing. They pay attention to detail and. have gotten my cars back in a timely fashion. They are also very accommodating As well.
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