What clients say about Holmgren Subaru in North Franklin (CT)
I didn’t plan to buy my car here. I just wanted to see the newer Foresters as I had an accident which totaled my 2014 Forester. That Forester had saved my life. I was an EMT and most people I daw many who rolled their car on black ice didn’t survive with damage that wasn’t as severe as mine . I have close ties with a friend who has a dealership in VT who would give me “family” pricing. After sitting and talking with Jonathan I knew I could trust him as he was honest and open with me to find the right car for my needs. I decided that if anyone was to get a commission for selling me a car it would be him. I ended up with a new to me 2023 Forester Wilderness pictured below.
I had gone to another dealership previously which perhaps had better deals with a larger inventory of pre-owned vehicles but I felt they were a bit pushy, I didn’t care for the atmosphere nor could I find what I wanted. . At Holmgren everyone was really helpful and nice, smaller dealership, friendly atmosphere. It probably helped that there was one car I was particularly interested in, and that’s what I bought. The sales representative Tom was very nice explained things clearly and after I had already bought the car helped me the following day with setting up some electronics for the vehicle. A big plus, they like dogs! So my dogs were welcome to come in to for a visit. Overall I would say it was the most positive experience I’ve had buying a car (which is one of my least favorite things to shop for ). All felt easy and seamless.
I absolutely love the service team at Holmgren! Every visit reminds me why I keep coming back. Jacob checked me in and was an absolute angel — welcoming, efficient, and kind from the start.
Most of my interactions were with Dwyer, and he was spectacular. He went above and beyond to make sure everything was explained clearly and handled smoothly. You can tell he genuinely cares about both the cars and the customers. This was my first time seeing him in the service department and hopefully not the last!
They somehow make the experience of spending money painless, which is no small feat! I always leave feeling confident that my car is in the most capable hands. Highly recommend!
Thomas was super friendly and helpful. My husband and I had a very pleasant experience when we purchased our Forester on the Day of Love ❤️😀 Thank you Thomas I absolutely love how it drives, forever Subaru now. I highly recommend Holmgren Subaru!
Big shout-out to Krista P for being a knowledgeable, friendly, and all over awesome individual. My car buying experience was smooth, and she was able to answer every question I had. I'm very satisfied with the service and grateful for all the help. Highly recommend not only this dealership team but Krista herself!
I had a very pleasant, no pressure experience at Holmgren Subaru. Jonathan was kind, patient, knowledgeable and listened to our budget needs. I couldn't ask for a better dealer experience. THANK YOU!
Staff were extremely friendly and helpful. They went above and beyond to get me into a new vehicle quickly and safely. They exhibited trustworthiness, care, and attention to detail. I absolutely love my new Outback.
Jonathan at Holmgren Subaru was great to work with. From looking at cars outside in the cold to going over numbers inside, he was patient, helpful, and never pushy. He genuinely wanted to help us find the right car for our family. When we came back the next day with our kiddo , the whole team was amazing remembering our names and making the experience fun and easy for our child. Highly recommend Holmgren Subaru in North Franklin !
Holmgren Subaru is a wonderful place to check out to buy a Subaru! We just bought our sixth Subaru there . Jason is a great Subaru manager, friendly, helpful and knowledgeable . Tom was an amazing, friendly ,and patient sales person who was informative, open to questions,and extremely congenial. We would have to rate this as our more pleasant, and satisfying car buying experience ever!
The experience was what car owners hope for. The team was polite, kept me updated, the customer lounge was facility were clean & comfortable. The maintenance was performed as requested and was followed up with other factors on the vehicle that were not emergencies, but recommendations and alerts to be aware of.,
Best of all the price was very reasonable.
We had a fantastic experience at Holmgren Subaru, especially working with our salesman Jonathon. He was knowledgeable, professional, and made the entire process of purchasing our new 2026 Subaru Outback smooth and stress-free. Jonathon took the time to answer all of our questions and made sure we felt confident every step of the way. We couldn’t be happier with our new Outback and highly recommend Holmgren Subaru and Jonathon to anyone looking for a great car-buying experience.
From start to finish there was never any pressure. Jonathan was amazing! Very friendly and attentive to my wants and needs. Everyone I interacted with was extremely professional. Ben the tech guy was so informative and patient. Finance was very thorough and explained everything to me. Jonathan showed me around and introduced me to service.
By far the best experience I have ever had a car dealership!!! THANK YOU to each and every one of you!!
Had the best experience at Holmgren Subaru! Tom was phenomenal and made the whole process a breeze. He was easily reachable and kept me informed throughout my whole car buying process, and I ended up with the vehicle of my dreams! Professional and efficient, and made me feel very comfortable. Would recommend to anyone looking to buy a vehicle!!
I recently bought a Subaru Forester at Holmgren Subaru. I mainly dealt with Jesus, but also talked to several other people. Everybody was very friendly and professional. They answered all my questions and promptly returned my phone calls. I am very pleased with the price I paid for my Forester. I would highly recommend the Holmgren Subaru Dealership.
We just purchased our Honda Pilot & have nothing but great things to say about Krista and the team at Holmgren. Buying a vehicle should be exciting and they made this the best experience yet. It took us a month to make the final decision but there was no push to make the purchase. Thankful for this experience and the beautiful new ride!
Purchased a 2025 Subaru Outback at years end. Jesus and Jason worked hard and were able to find me the car i wanted, and provided me a fair value for my trade. The Holgrem team was very pleasant to work with. Happy with my experience. If you’re looking for a Subaru, go see Jesus at Holgrem Subaru.
Making the appointment was easy. Getting the car into the garage was easy. The waiting area is very good. The servicing was done correctly. Even an unusual technical issue that I had with the car was investigated thoroughly, corrected, and explained verbally and documented.
Brought my old Subaru in for an evaluation. Requested a list of work to get done. They chose to do what they wanted and told me it was all completed. Told me it was road tested and everything was good. Picking it up I could tell something was wrong, stearing is pulling right, wheels are not balanced and are shimmying all over and the car stalled every time you come to a stop.
Talked to the service manager and his response was to bring the car back in and they'll be happy to charge me more for the work that was never done. He was chewing something through the whole conversation and never once apologized, acted like it was all my fault. Very condescending.
I've bought 3 cars here.
I've had all my cars serviced here for years.
Never going back.
Worst experience ever.
Just got my cat back from another shop. They informed me that the dealer never should have let me drive it away as the tires were so badly dry rotted that they were basically crumbling to pieces and there were 3 missing lug nuts. I had a pile of 20 extra lug nuts in the car, but they couldn't be bothered to install the missing ones.
The radiator hoses were also dry rotted and leaking. The knock sensor, the throttle position sensor, and the neutral safety switch were all not functioning.
Holgrem never changed the oil like I asked.
I told them the car was sitting for a few years and I wanted help evaluating it. I got a long list of green checks on the evaluation check off list they use. Told me the tires were perfect. I doubt they even looked at them.
This used to be a reliable place to take our cars, now I'm afraid to let them touch anything we own especially after talking to the service manager, what a piece of work. Totally dismissive, like he was enjoying not taking credit for the crap service. His answer was I should drive it back in and they'd be happy to keep working on it, but the crap service was my own fault, it's an old car, I should have expected it.
My mother was in the process of buying a new Outback. After my treatment there she walked away from the deal. She's afraid of having to get her car serviced there now.
Jonathan my salesman was extremely low-key and polite. He answered all of my questions, I never felt like I was being pushed into anything, and was very impressed with how much information he gave me about the cars. In fact, he gave me more information about how the car works and the different options than I got when I picked up my previous car, which was at a different make and dealership. Since I got my car, I have told everybody if they’re looking for a car to go see Jonathan at Holmgren Subaru. You won’t regret it!
Had a great experience at this dealership! Got there, looked around for a couple minutes and almost immediately Jesus came out to greet us. Answered any questions we had and was straightforward and professional. I ended up going with a 2025 Subaru Crosstrek Premium that had to be driven from another dealer. The process was easy and Jesus was very communicative and helpful throughout all of it. He made sure I had all the features I wanted and sent me any updates or information I needed. Would definitely recommend this dealership to anyone else looking to buy a car.
Well, in order to leave this review, I had to delete the old one, because the link that was sent to me went right to the old one to edit it or delete it. Anyways came in for a problem with the blower motor ( it was blown) which was surprising only after 38000 miles. But the good thing is, the service department did step up and take care of it gave me a nice loaner car.
Jake at the service desk was super helpful and professional as was the young lady that set me up with a loaner car. Bernie and Jake made it right with me paying a minimal cost, it was less than if I did the job and bought the part. Bernie was also very helpful before I came in when I called a couple times he gave me suggestions when I was diagnosing the problem. I really appreciate how they treated me. This was definitely the right way to do it even though I was out of warranty a bit.
Brought my car in for an oil change was told my coolant had been topped off. When I questioned the tech about it he stated that "my coolant did not seem too low". I checked my coolant tank once I got home and my tank was near empty!!! My coolant was never topped and assuming never has been at all my routine visits which is why my tank was so low......
It was the best experience I’ve ever had at a car dealership They made me feel like I was at home and with family everyone mainly the sales person Tom, but everyone went out of their way to be more than friendly and helpful. I highly recommend Holmgren Subaru! And what’s most important to me is it’s a very safe car and my wife just loves it!
Jonathan, Jason and Brian were all amazing in making my experience easy and fun! So excited to drive my brand new 2025 subaru outback! She’s beautiful! Go see them if you want to be taken good care of!
I had an outstanding experience at Holmgren Subaru, thanks to Frank, who went above and beyond every step of the way. From the moment I walked in, Frank was genuine, patient, and incredibly knowledgeable. What really stood out was his willingness to go far beyond what most salespeople would do—whether it was taking extra time to answer all my questions, helping me explore every option, or making sure I felt completely comfortable with my decision.
It’s rare to find someone so dedicated to customer satisfaction, and Frank truly sets the standard. I couldn’t be happier with my experience and highly recommend both Holmgren Subaru and Frank to anyone looking for a new vehicle.
Had a great experience with Frank at Holmgren Subaru. He worked with me to get in a car I absolutely love. Very patient showed me multiple vehicles in the middle of a heat wave and answered all of my questions. He made the process easy and enjoyable. Love my forester!
We had not bought a new car in 25 years so we didn't want to be pressured into buying a car that wasn't a good fit for us. We did our research online and narrowed our search to two models at two different makes. We started at Holmgren Subaru. After test drives of the other makes we returned to Holmgren. Our sales associate, Jesus Hernandez, was knowledgeable and patiently answered all of our questions over four test drives of three Subaru models. We also test drove other models and trim lines at other Subaru dealerships but returned to Holmgren because we truly a appreciated Holmgren Subaru's patience and no pressure sales experience. Although they had an excellent selection of vehicles, ultimately Jason, the sales manager, ordered us the model, trim, and color optioned exactly as we wanted. The Holmgren sales team commutated quickly through phone, text, and email. They were also completely transparent about pricing, options, and add-ons. I am confident we got the right vehicle at a fair price.
Thank you Holmgren Subaru!!
I'll begin by saying what a great experience. All the staff was absolutely wonderful, from Jesus to Ben, to Brian. I did buy a Subaru Crosstrek Premium and absolutely love it. It will take us a little bit to get used to the technology...probably cause I'm almost 70, and just need to practice, but you can go back anytime and meet with Ben. He is very patient and kind. And Brian will answer any questions you have and go over the paperwork with ease, and is very patient. All in all, it was an awesome experience and I would tell anyone looking for a new car to make Holmgren Subaru your 1st stop and ask for Jesus Hernandez! Can't wait to go on our 1st road trip! Thank you all very much. Have a happy Easter!!! Donna and Al
Great dealership to buy a new car. Everyone there is professional, helpful and welcoming. It was the best experience I ever had making a major purchase. Thomas and his associates make you feel confident that you went to the best dealership to buy a new or pre-owned vehicle. The dealership is modern, clean and comfortable. They also sell the best cars on the road in my opinion. I recommend them to anyone looking to purchase a quality automobile.
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