Stilly's Automotive in
Lisbon Township (CT)

They towed my car from a police stop, refused to tell me where they, I’m sorry I meant the women that was towing my car, she refused to tell me where she planned on taking my car, we agreed on a drop off point I was going to retrieve the money, & she pulled off on me LOL while we were both at the agreed meeting point, I had to go to Norwich police department and wait about 2-3 hrs for them to find my car , where was my car? In the neck of the woods! Why would you take my car all the way into the boondocks when you towed it from downtown Norwich? I get to the tow yard and I pay my fees (which didn’t make sense seemed like they just wanted some extra money) some immature dummy pulls my car out from back reviving my car like an absolute idiot and playing dumb like he wasn’t after I said something to the idiot , this company, I would absolutely refuse for my car to ever go in their lot, I would literally fight if I ever see their company pulling up to tow my car No I don’t have this company confused for a different one and of course your not going to find this name in your database lol, your not going to make me a target & team of with NPD, this is the CORRECT towing company that TOOK my car and tried holding it hostage

Went there for my emissions. Even with a line very fast and efficient.

Very warm friendly environment. Staff is very helpful!

Very pleasant, helpful and knowledgeable employees. A great experience with my Mom Debra. I believe every customer of a business should leave laughing and with a smile on their face. Thanks guys for the great work on the Lincoln and an overall good experience at a repair shop.

Great staff and excellent service. Always a fair price.

Greg was extremely helpful with my truck, I had an engine light on and he told me what I needed to do, no pressure!! They are very supportive of community events as well!

Would be zero if I could leave that, had my car brought here a few months back and it had died due to parasitic drain. They just charged me $210 to replace my battery telling me that my old one was bad. Charged it myself and sold it for $50, batteries held up fine for the gent I sold it to. They didn’t even try charging it. The headlight was out and they wanted $40 to replace the bulb. That ended up being what caused the drain and if it weren’t for having outrageous pricing ($417) for a diagnostic and battery replacement I probably would’ve paid the $45 they wanted to replace the headlight (again outrageous pricing bulb costs $20 at auto-zone and takes 1 minute to replace). Moral of the story, they didn’t even fix a problem that should’ve been extremely easy for a mechanic shop to handle and they over charge $ for below par service to put it nicely. Worst auto shop to go to if you’re trying to diagnose a specific issue. Got the work they quoted me at $2000 done for $500. Can find way better and cheaper easily.

My car wouldn’t start and my warranty sent this company out extremely fast. The tow truck driver was great, figured out I just needed a jump start and no tow was needed. Of course it was a Saturday on a holiday weekend and I was worried about not having my car. He arrived around 30 minutes, got it started and I was on my way. Would definitely recommend this company from this experience.

If you want to get your car done right, look no further. Their prices are very reasonable. Add my emissions done on my pick-up today. Service is great!

I have been using Stilly's for years. I recently had some work done and a week later the check engine light came back on. Took back to Stilly's and they found a part that was installed went bad at no fault of them. Stilly's replaced the part at no charge. Now they could have said it was something else and made more money off of me but they didn't and that is why I recommend Stilly's to family and friends every chance I get.

A friend recommended me to Stilly’s Auto a few years ago. I have never been to a better place to have my cars serviced! For over 30 years I always went back to the same big name dealership where I purchased my cars to have them serviced. I had to hang around for long times waiting for my turn for an oil change or rotating tires. They just never gave me the same “you matter and we are here to satisfy you and make you happy” that a get when I go to Stilly’s! Recently my granddaughter got her driver’s license and a used car to go with it. The tires were worn and I suspected so were the brakes. I made an appointment with Stilly’s to replace the tires & rotors and pads. Shortly after I dropped the car off I got a call from Todd, one of the members on the Stilly’s team, and I was thinking to myself “they found something else that needs to be repaired.” But instead he was telling me that we just inspected the brakes on my granddaughter’s car and they still have several thousand good years of wear left on them – we can replace them if you want us to but they don’t really need to be changed. It’s things like that, that makes Stilly’s the place for me to go for auto service ever since my friend recommended me to them.

Being in the customer service industry all of my life I pay close attention of the "vibe" I get when I enter a business. Every time I have an encounter with Stilly's it is a positive experience. Entire staff is spot on. If you don't do business with Stilly then your acting kinda silly !!!!! :) K.F.

I went to have my CT emissions done. You must have cash for the emissions, but they were very friendly and it was done quickly. I definitely recommend.

Some of the best folks I've ever come across in this industry. Jeff and Jake took such good care of my incredibly difficult situation... They were legitimately concerned and caring..this is not the first time! They do well by family and friends! Can't recommend this establishment or these folks enough!!

Definitely will never go back. MY ADVICE SKIP THIS SHOP. After 10 years of being a loyal customer. My car was damaged during repair. After speaking to the owner Scott, I definitely would not recommend this business to anyone. Not only did they damage my car which was verified by the dealership, they refused to take responsibility for their actions. Scott said and I quote. What do you think? I just damaged cars on purpose. Obviously accidents happen, but the mark of a good business owner is to take responsibility for their incompetent employees. And it seems like a lack of good mechanics. Thankfully the dealership was able to repair my car. Vachon Chevy quickly identified the issue and explained that it was caused by the previous mechanic. Had I continued to drive my car after I was assured by Stilly's there were no issues. I would have damaged it beyond repair. I would also suggest taking photos of your car prior to dropping it off since mine was returned with dents and damaged hood pistons. But as Scott stated he has a sign out front so he's not responsible. It's just such a shame to see.

It is entirely terrible when your car has an issue. The folks at Stilly's fit me into their busy schedule and got me going again. The customer service was great, the repair was great and the price was fair and honest. Something you don't find with a lot of repair places, honesty! They appear to have it in some abundance.

Stilly's is great. I've never been so comfortable with a mechanic before. I can always trust them to do the work that's needed without unnecessary repairs. As long as I'm in the area, Stilly's is the only place I'll bring my vehicles. My wife is also a big fan.

I couldn’t say better things about Stillys. It’s an amazing place to bring your car for anything ever needed to be done. Very honest and the owner Scott is always there when needed to talk to you about repairs. Very reasonably priced and honest. All the staff there is very friendly and helpful. I would not recommend anywhere else to go besides here and now they even have a body shop! Great people and a great establishment!

I had an alignment done, and they did a great job with my car that has lowering suspension. Work with my car getting it in the ramp

By far the best auto repair shop around. They saved me thousands of dollars, not by being cheap, but being fair and very knowledable, unlike the dealership that tried to screw me. Top notch work, with amazing customer service and great communication. They were very respectful of my budget, along with my needs to make my car reliable l. This will be my family's go to auto repair shop from now on. Thank you Stillys.

I appreciate and value the honesty of this staff immensely! They are very personable and take the time to explain your needs. There has been occasion whereby they could have charged me much more than they did which is very hard to find in today's Times! I very much appreciate their service and would recommend them to anyone!

Brought my 2012 Subaru Outback For minor repairs. Ball Joints Exhaust Work Emissions. etc. Mark was a great service advisor and continually kept me up to date while my car was getting repaired. Great service and quality work. Definitely recommend Stillys! . Support local Small Town Business.

Scott Still, and the team at Stilly's are my Heroes of the Month! From NH, I was returning from a holiday camping trip to CT and was heading north on the interstate, in my Ford Pickup, towing a 30' travel trailer, when black smoke billowed out from between the truck and the trailer. I pulled over as quickly as possible and quickly determined that the transmission cooling line was severed and beyond my ability to repair. I placed a call to my Roadside Service provider (Good Sam) to arrange for a tow for BOTH the truck and the camper. Stilly's was the service selected and I was notified that they were on the way. I was also provided with their phone number. I reached out directly to our driver, James, to ensure he knew that we had both a truck and camper trailer. James was on another call so we had to wait a while but he did arrive at the time he estimated. He quickly got the pickup loaded onto the flatbed and then realized that the towing ball on his truck was not the right size for towing the 6500 lb trailer. James said that we would have to leave the camper but that once we made it to their lot, he would find a vehicle that could tow the camper and that we would return quickly. We drove the 10 minutes to his facility and dropped the truck. James had to get "creative" in order to get the trailer but true to his word, we returned quickly to the trailer on the Interstate and got it back to their parking lot. It was after business hours but we got to meet Scott Still the owner who pledged to get our repairs started as soon as they opened in the morning. Scott offered us a loaner vehicle for the night but we opted to simply sleep in our camper, in his parking lot, for the night. The next morning, they assessed the damage on the truck, ordered the parts and had us on the road again just after lunch time. There was even a customer in their waiting room who volunteered to let us get our vehicle started in the repair process before the technicians started on her scheduled service! The entire staff at Stilly's was helpful, professional, very friendly, and kept us informed of the progress throughout the morning. Todd the service writer is also a "camper" owner and was sensitive to our levels of stress. He was incredibly transparent on the repair process and costs and even had other camping destination recommendations for us. I regret that I do not live near Stilly's so I am probably unable to use them as my main vehicle service center in the future. I do however encourage anybody who is in their service area to consider giving them a shot at your vehicle service needs. From James, to Todd, Scott and all who we met at Stilly's, I can't think of anything that could have been done to improve or better our service experience. They all did what ever was needed to get us towed, repaired and back on the road as quickly as possible!

We are new in the area from out of state and needed work done on our vehicles plus routine maintenance and emissions tests. Stilly's provided knowledgeable service and did an outstanding job fixing our vehicles and getting them in working order. We are so happy with the work they provided and I can say without a doubt that they gave us one of the best experiences my family and I have ever had in a car garage. You've made another loyal customer. Thank you again.

Right when you walk in customer service was excellent. The guide I dealt with is mark very comical hes deftly in the right profession dealing with the public and as we know the public can be ferocious at times lol. But mark set the tone if I was in a badd mood he deftly changed it around and the other guy I don't know his name but he was just as welcoming their technicians were wonderful they definitely took great care my car I got in and and felt like I was driving a brand new car. They let me know that I was driving on very dangerous tires which I should have been aware of that to begin with I felt very much like I was in a place that is a family based home I recommend them highly. One of the best honest warm places I've been to as far as mechanical.

I had the pleasure of meeting your Lady Tow Driver!! Chelsea is an asset to your company in many ways. She is professional, beyond competent, and relates to your female customer base phenomenally. I love her woman power in a male dominated force, like a proud older sister! She spoke with pride for your company, it behooves you to compensate well for good talent. She's a keeper.

My husband and I brought our car to Stilly's for a clutch replacement on our manual vehicle. We had a recommendation from a friend that they were fair so we decided to try them out. The quote was much less than what we had gotten elsewhere and the service on the phone was super friendly with all of the people that we spoke to. We were able to get a prompt appointment and were told they would have the car for Monday and Tuesday. I got a friendly call early Tuesday to let me know the car was finished and everything went smoothly. No gimmicks, no other repairs recommended. I was somewhat in shock. Then I was told that the final price would be $100.00 less than the estimate I was given. What a blessing! When I picked up the car I was impressed with the cleanliness inside the shop and how neat and orderly all the paperwork was. I also was impressed with the kindness of the person who cashed me out. We will definitely be heading back to Stilly's in the future for any other big jobs we have. Thanks Stilly's :)