I HIGHLY recommend this shop. It's a family owned joint, with multiple members of the family working there on a given day. I am from out of town, and they gratuitously fit me in for some brake work so I could get back home. They were so kind, transparent, and communicative. They also have some great future advice to take home with me to my regular shop. I wish I was more local, I would come to them for all my car repairs!
Great people but terrible customer service as well as a horrible recent experience. I am a local contractor and brought my company van in for an oil change (I complained it was burning oil and wanted them to check for leak) and paid for a full inspection a few months ago. After the inspection they told me I needed new shocks all the way around and new front control arms as well as a few other problems. No real answer on the oil leak was given. I called a few months later to schedule the work and Wes (one of the owners) said he would call me back the following day with a schedule. A week goes by no response. I go to the shop to see whats going on and am told they are on vacation and will call me next week when they return. The next week I get a call telling me im scheduled for the following day and need to drop off my truck that night, no warning. I had to reschedule 3 jobs and inconvenience multiple of my customers. Barely even a sorry from them as they blamed it on a computer error. Whatever I brush it under the rug. They tell me that the oil leak is from the back left side of the head gasket. The mechanic did note that its very easy to see, however this was not reported to me after that original inspection I payed for... I pick up my truck and drive home and notice my rear break lines dangling on the driver side. They said it must have come off on the lift by accident and just needed to be tac welded back into place. They fix it the next day and im good to go (or so i thought). I drive 100-200 miles and all seems well until my brake pedal drops to the floor. Luckily I was in a parking lot and not on the highway. I rush to the back of the truck and sure enough a brake line on the rear driver side had pulled out... what a coincidence! My truck had to be towed, more of my jobs were rescheduled, and after arguing with the owner who was persistent they were not at fault, they agreed to fix the brake lines. When I showed to pick up the truck Wes was extremely rude and dismissive of my concerns and problems, while Mike continously tried to convince me that it was not their fault and claimed that a brake line fitting had most likely rotted. To which I replied that this should have been documented in the original vehicle inspection as it did not suddenly rust/rot since my last oil change. I argued that it was not a coincidence that the rear brakeline assembly was dangling and now a rear line has completely pulled out, as well as that if the fittings were in that bad of shape then i should have been warned in the vehicle inspection. They argued that they did not have a crystal ball and could not see the future which I understand, but you can see rust/rot... so if they were actually doing the inspection I payed them for, then they would have noticed I needed brake work or that i had a head gasket leak. Honestly I was prepared to pay them for the material and brush it under the rug but I couldn't get past the smugness/attitude and the complete lack of professionalism from Wes, as well as the lack of communication and scheduling errors. Needless to say, I will not be returning with any of my business nor will I be referring their's!
My husband and family has worked with them for years. But we will not be going back after this past experience. My husband got a full inspection and fixed up his work truck. The next day he got it and drove it, the brakes gave out and sank straight to the floor. Firmins Garage and Firmin are very lucky they didn't give out on the highway resulting in my husband dying. Luckily he was at the end of his drive and in a parking lot when it let go.
This is unacceptable and ridiculous. With a full inspection, this never should have happened. I dont know how many other people this has happened to, and what's more worrisome is how many people this could happen to in the future. They need to reevaluate some of their new mechanics and be paying attention.
My husband could have lost his life because of a mistake this company made.
Hands-down, the most honest mechanics I have ever dealt with. Wes is a complete professional and generously looked under the hood and put my car up on a lift more than once just to make sure that everything was OK and did not charge me a penny. When I did needed to have work done to my old card, he was upfront with the estimated cost and his actual invoice was not far from that estimate. I have referred family and friends to Wes because I know that he will do a great job. Members of my church community also bring their cars to him and I only have the most wonderful things to say about their level of service. Highly recommend!
I am so pleased with the kindness and professionalism of everyone at Firmin’s garage. I just took my SUV there for the first time and felt completely respected, I knew instantly I was in good hands!
Honest and reliable - thank you!
A great repair shop. Very knowledgeable on all makes of vehicles. They stand behind the work they preform. I highly recommend them for any automotive repair and maintenance.
My car was towed by them after an accident I had on route 95. Everyone that I dealt with at their garage was extremely nice and helpful. If i lived in the area I would use them for any of my car care needs!
They did the work promised in a way professional manner as scheduled and completed it on time for the price agreed to. No hassles, no excuses. Doesn't get any better than this.
I rented a car and noticed some wobbling motion when driving on the highway. I stopped by Firmin's and they did a test drive and checked the firmness of the screws that fixate the wheels - all free of charge during their lunch time. Thank you so much for making sure that I was having a safe ride.
To keep it as brief as I can, very courtious and understanding. Knowledgeable office staff(Mrs. Firman) gets the facts and concerns and assures the mechanics(Mike Firman and Andy) have the information from the customer that they need.
They are true MECHANICS, not just parts replacers taking a guess at the problem.
New or older vehicle of any type they will get it right ✅
The guys at Firmin's are always helpful and willing to be very transparent with the repairs. While getting the car repaired is never what you want, it is necessary, and these guys are the best.
In March 2020 I had trouble with my Chevy Equinox. After being lied to by Scranton Chevy in Norwich CT in which I was told that I was looking at almost $5,000.00 in repairs, Firmin’s absolutely saved me. Not only did they tell me the ACTUAL issue (was different from what Scranton had told me), but saved me a significant amount of money (over $4500!!) to fix the issue. Quality service ahead of profits makes me a loyal customer for life! Thank you so much for everything!
Mike gave me a tow in a difficult situation. We couldn’t get the car in neutral in order to put it on the tow bed, and he read up on what to do to help me out of the zero degree weather. Super friendly and very helpful.
Website
