What clients say about NAPA Auto Parts - East Hampton Auto Parts Inc in East Hampton Township (CT)
I came into the store today to purchase a relay for my car. Unfortunately, the first employee sold me the wrong part, so I had to exchange it. The second gentleman who assisted me gave me another relay that already looked different from the OEM part, but I decided to take it outside and double-check before installing it. Without even inserting it, I could tell it wasn’t the right fit.
He insisted on looking himself. Without asking permission, he forced the relay into my vehicle’s fuse box — despite it clearly not fitting — then said, “Looks like it fits,” and walked away. I immediately removed it to prevent potential damage from the relay being forced in.
When I went back inside to request a refund, I was met with attitude and had to wait several minutes before receiving only a partial refund, with the hope that the remainder will be refunded to my card. This experience was extremely unprofessional and could have caused further damage to my vehicle. I will not return, and I hope others take this into consideration before doing business here.
After leaving this location I went to the Glastonbury NAPA where the guy informed me Honda basically “keyed” that relay pattern as a safeguard. If it doesn’t fit cleanly, it’s 100% the wrong part — no exceptions.
This Napa was able to find a part for me on the computer but didn’t have it in store so they told me Vernon had it and I called them and they couldn’t find it in their system so I went back in to ask they guy at the counter if I could have the part number and in the span on a couple minutes it took me to call the other Napa he had gotten rid of the part number and refused to look it up for me again stating he was to busy after I had paitently waited in line. Very disappointed in that store since I really needed the part to get a work truck back going and he would not give me the time of day to help me out.
Second time receiving wrong part after they look up on computer to provide the replacement. Beyond frustrating to be 1/2 through a repair - unable to finish and unable to drive car back into garage.
Eddie went above and beyond for me today helping me with my battery in my jeep! I appreciate his kindness and help very much! I highly recommend NAPA Auto parts!
The East Hampton NAPA is by far the best one around....Ed&Butch are wonderful and knowledgeable,but George is your go-to guy, always friendly, courteous and efficient! Everyone, I highly recommend George for whatever issues you may have...he is the BEST?
NAPA auto parts in East Hampton was recommended to me when my car battery died at a nearby restaurant. George at NAPA was very helpful, efficient, and kind. He took out my dead battery and installed the new one for me without issues. The customers who came to the store while I was there clearly come to the store often and trusted George’s recommendations. I would highly recommend George and NAPA for any of your car part needs.
This place ROCKS! Not only do they sell parts to fix any small engine, but also have the knowledge to help you actually fix it. After a few separate trips (diagnosing the problem) I was provided with excellent service by all that I interacted with George, Butch, and Ed to name a few of the NAPA team members who helped. My lawnmower is now working great :)
George was awesome - he went out of his way to help me and encouraged me to come back if I ever need help again. He was friendly and kind. Thank you George!
Customer service is always excellent!
The gentlemen working here have always gone over and above to help me find just what I need. Recently stopped in after a stressful work day to buy a new blinker bulb and new wipers. George was so kind to install them for me. I was so very grateful. I would highly recommend this store.
I have a battery that keeps losing its charge. George sold me a car battery charger that I can plug in so I won't go out in a few days and have another dead battery. George was so nice and even put it on my car battery for me. I highly recommend NAPA in East Hampton.
These guys were awesome! I was stranded on the side of the road and needed a part I called in but was not going to make it by the time they closed. So they wait the extra 10 minutes for me to get there and get the part!
My battery died today. Charged it, went to Napa and a wonderful gentleman put in my new battery. It's a Beetle and very compact. It wasn't an easy job but he had no complaints. He just did it. How much more can you ask. Great experience!
Haven't been to a Napa in years. This one has a lot in stock and a very friendly staff. No trouble asking for small/obscure things and they'll help you out.
Great store, amazing service! Had an issue with both of my wipers snapped off. Made a call, they had better wipers on sale and were waiting for me when I got there! Cheerfully installed them and I was on my way In less than 5 min. Thank you Ed , Butch and Michelle! You're the best!
Great service, Very friendly staff. I was at EH NAPA today (06/01). One gentleman (I think is is Jacob) came and helped me to fix a tail light in my car. He also offered help to look in to my air filters. That well exceeded my expectations from a auto parts store.
Very glad that they are in service in East Hampton CT.
I had terrible service I called to get price on oil and filter. Well upon going in Ed waited on me and was EXTREMELY RUDE all because I was quoted a price and I didn't know the name of the oil I was quoted for. Omg no need for swearing at your customers. I WILL NEVER go back
I will go back to colchester!!!
Not a bad auto parts store you can typically find what you're looking for and if they don't have it they can order it for you they're very knowledgeable and depending on what you need help with sometimes they can even help you right there in the parking lot if it's something quick if not then they could pass along their knowledge so good for a do-it-yourselfer even the ones that are doing it themself you can still find what you need here and have whoever's doing it for you do what they got to do
This is just a typical Napa pretty good-sized for those of you who don't know what the answer is it is an auto parts store they will have mostly everything that you need there for your car for do-it-yourself jobs I will admit they're not the cheapest place around and sometimes they usually do have to order products for you oh no it's not too bad it's located in East Hampton Connecticut if you're in the area or live around here you probably know about it if you're new to the area it's our only auto parts store we have you would have to go outside of town if you don't like it but it's really not that bad depending on what you're buying is this if you should leave town but for the most part they will have what you want at a good price but I will let certain things are better to get elsewhere.
24 Old Coach Rd, East Hampton, CTDumpster rental service
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