What clients say about Doane's Accent Auto Inc in Suffield Township (CT)
Rich at Doanes Accent Auto in Suffield is a great guy! He is very professional and helpful. I would recommend him to anyone needing an honest mechanic - give them a try!
Good mechanic. Helped me with my car and was always quick to answer my call. He answered every question I had and was always very patient. Highly recommend this shop.
ZERO STARS!! THIS PLACE IS CROOKED!!! TOWED MY CAR 3 MILES FOR $300. I told them WHAT?! You guys charge $100 per mile?! I was in an auto wreck and Suffield PD used these guys to tow my car even though I had AAA. Well sucks for me because the accident happened on a Friday and they charged me a ridiculous garage/storage fee until Monday. Car was totaled and they tried to extort me for more and more money. Years later I'm finding out Doane's never communicated properly or even returned my plates! I had contemplated AAA towing the wrecked car (body damage total) back to my house from Doane's keep it as a parts car to help my sister who had the same car as me; but the bill they handed me was over $600 worth of storage and towing fees. This place was horrid. The cops gave me no choice to even push my car to a safe location so I could use my AAA instead of these crooks. I started calling junkyards around the area to see if it was worth it to sell to junkyard opposed to selling the salvaged vehicle to Doane's where I immediately was informed that an hour after the car wreck Doane's had already called around without even communicating with me rubbing their greedy hands together to get top dollar for my low mileage body damaged car!! The woman at the front desk wouldn't even take $50 less for the headache when it was all the money I had pulled together even though her husband might have had the smallest smidgen of empathy for my situation and their unfair treatment towards me. Year three later and I'm finding out through the town and DMV that Doane's lied about salvaging my vehicle and now owe all these taxes and fees due to their lack of processing! It's a massive headache that could have been avoided- now I don't only have to pay the amount Doane's took advantage of but am still paying to this day for their unethical behavior in dealing with paperwork for my salvaged vehicle! Beware big time- they must have some deal with the local police department kickback best tow around huh?!
They are now considered my go-to mechanics. Always honest, and if they can't do it, they'll point me to the right place. Honesty is huge when it comes to vehicle maintenance. They could of taken my money and wasted my time on numerous occasions. Honesty goes a long way.
While on vacation, our brakes started grinding. I called them, they said it would be a week. I explained my situation, they said bring it in and they would get it in asap. All 4 brakes replaced same day!! Amazing customer service and quality job completed.
Thank you Doane’s. It is a pleasure doing business with a family business that made a Kentucky boy feel like there are caring people still exist.
Very nice front desk, however made a trip over on my lunch break from MA for emissions testing, which is listed under their services, and they do not do testing. Had tried to call all morning for info, and their phones were out of service.
A first time customer but definitely not the last time I will use Doane's. I appreciated the small business vibe with personalized care, a kind and knowledgeable staff, and very reasonable pricing. The mechanic called me to outline the repairs options for both OEM and aftermarket parts and provided easy to comprehend guidance. Highly recommend! For context, my vehicle is a 2016 Hyundai Tucson.
If I could give more that 5 stars I would! The Doane family and staff are great! Nobody likes to bring their car in for service, but they make it easy, and they always fit me in! Thank you!
Kevin has been amazing helping us out on 2 cars! Reasonable price & time, and quickly fit me in. I would tell anyone to come here. Thanks again! Car drives great.
Can always trust him to do the things properly and as inexpensively as he can. If something is possible but unnecessary and expensive, he'll let you know and won't try to up sell it to you. Probably the only downside is sometimes they're full up on jobs and you need to wait a bit to get an appointment in.
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