Ismail and his staff at Firestone are very professional, and informative. They did a fantastic job on my vehicle. I highly recommend bringing your car here if repairs are needed.
Niall was great. Went above and beyond with service, answering all my questions and walking me through a seamless process. He did such a great job I had to ask if he was in charge of the entire operation. Kudos to him and his entire team. Recommend this location to anyone and will keep bringing my cars here.
The honesty of your employee. Brought my car in for a failed emissions inspection. After looking at the paperwork with his expertise realized there was something wrong with the reporting. They retested my car and found nothing was wrong and I passed the inspection. Definitely will be bringing my vehicle back to Firestone.
On Dec. 10 I went to Firestone for emision testing. Signing in with the attendent took while because there was a line waiting to see him. After registering for emision testing, for approx. 30 minutes which really wasn't a bad wait time. I sw my car when the testing was complete moved to the parking area. Unfortunately there was only one individual working the desk and there were customers lined up to see the attendent. I waited longer to get my keys after the test was done than waiting for the testing. The attendent, whose name is Fernando. was great and doing his best. But one person should not be taking care of customers, HIRE MORE HELP
Unfortunately I have never had a positive experience at this location. I have been a long time Firestone client and when I moved to the area I started coming here. Initially I tried to give them the benefit of the doubt because everyone has off days. But I have repeatedly had negative experiences with the team here. Typical long wait times. But what gets me is the condescension I receive. This most recent visit I brought my car in for her routine check up and I mentioned I had concerns that my car suddenly was struggling to accelerate. I was just told I have an old car and I can’t expect it to go more than 60 mph (mind you the problem started overnight). Unfortunately the repeated poor service is not worth the prices I pay, and I will not be returning here.
Special thanks to John and his crew for going out of their way to make sure my car was safe before the bad weather next week ! Had blizzaks in stock and got car in right away ! If your hesitating using stamford location don't be ... at this Firestone they treat you like family instead of a customer ! AAAAA +++++
Excellent service.Greeted warmly by manager and staff. Very professional. Explained approximate cost and time of work that will be done to steering control system. Answered questions with patience. After the work was complete took pictures of work and explained step by step what was done.Firestone Main Street rated 10+
My experience at this Firestone was awesome!! I went there for an emissions test and was told that there would be a :45 minute wait. Instead I was out even sooner than that. My technician was Ishmael who I recognized from when I was a customer at a Midas location on Main St. in Stamford that has since closed. He took great care of me then and he took great care of me again today. I’d definitely recommend anyone to this Firestone location. Ishmael is attentive, courteous, and great at what he does. Thank you so much for the wonderful experience.
I brought my car for one flatted tire , they were suggested that I replaced both front tires and I did agreed and paid for $470. Not within a week my car turned to tilt one side down to the left, I bring my car back today asking for my warranty, they said they cover just for the tires, not the services. I ask if they didn't installed the tires properly. I didn't ask for refund, I only ask for my fairness of my dignity and time. With consumers protection. OSHA
I was driving on the highway when my check engine light started blinking, and I immediately pulled over—completely overwhelmed by what might come next. It was about 5:15 in the evening, and after calling AAA, the only local shop still open was Firestone. To be honest, I hesitated based on some of the reviews I had seen, but I didn’t have many options.
That evening, the team took a quick look at my car and suspected a few possible issues. They asked if their master mechanic could take a closer look the next morning, and although I was 100 miles from home and hoping for an easy fix, I agreed. They also explained that if the repair turned out to be what they suspected, they didn’t have the part in stock anyway.
The next morning, I received a call from John, who told me that their master mechanic had reviewed the vehicle. He confirmed that while the initial diagnosis was on the right track, the issue was actually connected to an extended engine recall on my vehicle. Rather than moving forward with a repair that could have cost me thousands, John explained that they didn’t want to charge me for something that Kia should cover under the recall.
Initially, I was skeptical—when I searched online, I couldn’t find the recall listed under my VIN. But after calling Kia Corporate, they confirmed exactly what John had said: there was an extended recall related to a class-action settlement that doesn’t always appear in the public VIN search and typically has to be identified by dealerships or honest mechanics.
Even though Firestone wasn’t being paid for any of this, John went above and beyond. He reached out to the Kia dealership on my behalf, confirmed that my vehicle was covered, and even coordinated the tow from Firestone to the dealership—without me having to be present.
What could have been a stressful, expensive, and overwhelming experience turned into one where I felt genuinely cared for. The team at Firestone treated me with empathy, honesty, and integrity. They could have easily taken advantage of the situation, but instead they helped me navigate something that didn’t benefit them at all.
I’m truly impressed by the professionalism and compassion I received here. My experience doesn’t reflect the negative reviews I initially saw—if anything, it proved the opposite. Firestone in Stamford has earned my trust, and I’d recommend them without hesitation.
Had a great experience at Firestone thanks to Norman! He was friendly, knowledgeable, and really took the time to help me choose the right tires without any pressure. Excellent customer service—highly recommend asking for Norman if you're stopping by!
Ray is the best. After my emissions testing, he noticed my tires were overinflated and graciously offered to lower them to the correct psi. Quick, friendly service.
I called Firestone and spoke to Norman to set up an appointment for a wheel alignment after installing new tires on my car. Norman politely and quickly set one up for two days later. When I arrived two days later, Norman greeted me warmly and quickly completed the intake. Less than an hour later, I was done and on my way. Simple service but one that was made even more enjoyable with professional service.
Representatives and mechanics provided great customer service from the first time i called to bringing my car in and getting repairs done in a timely manner. As promised my repairs were completed by end of day. I will certainly bring my car back to this Firestone location! Job well done fellas!
Kris was incredibly polite, informative, friendly and professional. Being a recent transplant to Stamford I needed an emissions test and went to Firestone through a recommendation. My wait time was more than reasonable and my service was taken care of quickly. I asked Kris about tires, told him what I liked and he promptly gave me several options. I will be going back for the tires and any maintenance I might need on my vehicle.
I dropped my car off at 11 a.m. and was told the work would take about two hours. The shop closes at 6 p.m., yet I did not receive any updates throughout the day. I eventually called at 5:15 p.m. and was informed that the car had not even been started on, and that it would need to be kept overnight.
We agreed the car would be ready by 9:30–10 a.m. the next day. When I called at 9:45 a.m., I was told it would be another 15 minutes. Upon arriving 20 minutes later, I was told the work had not yet begun. This left me questioning what had been done with the car for nearly 24 hours.
In addition, I was quoted for unnecessary work and the lights that were replaced are so dim they are practically unusable. At this point, I do not trust the shop to correct the issue. Overall, this was one of the most unprofessional experiences I’ve had, and I will not be returning. If you value timely service, transparency, and professionalism, I would strongly recommend going elsewhere.
Josh, John and other members of the team were pleasant when communicating with me status updates on the service and repair of my vehicle. I was provided clear and acceptable explanation of the waiting period.
Horrible service. Horrible reps in front. None of them really want to work. Probably all in for Overtime in company’s dime. Why give an appointment time and date - when I have to come and still wait for 2-2.5 hours ? The most stupid company and policies, I have ever come across.
The rep stated I was late for appointment when I was a min late. While people are made to wait for 2 hours beyond their appointment time.
Garbage company with more horrible garbage policies and their people are as bad as they come
I came in to have four tires replaced. Since they weren’t in stock, the shop ordered them from another location. After waiting two hours, I was told it would be at least another hour before they arrived from Bridgeport—which is less than an hour away even in heavy traffic. I asked for my keys back and rescheduled for the next morning.
The next day, I arrived 15 minutes early for my appointment. Despite that, it took nearly three hours just to install four tires. When I voiced my frustration, the manager simply said they were busy—apparently forgetting that’s exactly why people schedule appointments in the first place.
Whether it’s poor management, understaffing, or lack of respect for customers’ time, the experience was unacceptable. Overpriced and unprofessional—I wouldn’t recommend this place to anyone and I am surprised Hertz has them as a vendor.
I got a flat tire after hitting a curb Thursday night. I was able to bring it in on a Saturday, normally a day when you would be booked with appointments all day. I was assured the tire would get taken care of by midday, and I picked up the car around noon. The tire had to be replaced, but it was under warranty, so the price was very reasonable. Also, an engine filter replacement was recommended, which I had done for less than what I would have paid at Stamford Honda.
I don’t understand why this place has so many negative reviews I had a flat tire and they were able to replace the one tire I needed with a new one. They even went quicker than the estimated time. Highly recommend. Just a note for future customers, I’d definitely book an appointment ahead of time. They get quite busy. Gentleman who serviced my vehicle was very friendly and knowledgeable.
Excellent experience ! Joshua got me an appointment right away and looked into all of my concerns I mentioned when booking. I really liked that they sent me a detailed digital inspection so I could see why they recommended what they did and when I had questions Josh was very knowledgeable and honest. I will absolutely be back !
Firestone changed my oil with 0W-20 despite my car requiring 5W-30 as clearly printed on the oil cap. Additionally, a few days after the oil change, my low oil light came on because they had only filled it to the bare minimum level. Whoever worked on my vehicle was clearly not competent to do so.
They did agree to refund what I paid so I could get it changed again at another shop, but these mistakes could have caused serious damage to my engine.
Hire more receptionist first of all ... Stay away from this place they gonna waste your time... I called them on the phone they said no need to make an appointment when I came to place someone said you can drop your car and maybe you can get end of the day it was funny... I don't recommend this place don't waste your time
Came for a simple oil change. Was told my car would be ready by 7 PM—it wasn’t ready until the next day. No big deal but when I picked it up, the interior light was left switched ON, which drained my hybrid battery. (see photo).
The oil change sticker was also misprinted, with the return mileage and date completely cut off. Now I have no idea when to bring my car back, which is the whole point of putting the sticker on in the first place. It’s careless.
When I called to let the manager know, he didn’t listen—instead, he argued, made excuses, and said, “I can’t just take your word for it.” I wasn’t asking for anything, just explaining what happened. No apology, no accountability and very rude.
There’s no reason a paying customer should have to deal with this kind of experience.
UPDATE 4/17/25: I noticed today that one of my tires was installed backwards. Notice how it says inside on the sidewall. Tread pattern also confirms this.
(Out of state and limited on options). I wish there was more transparity upfront on actual lead time to do services.
I had a blow out 1.4 miles away and went ahead to search for a service for all 4 tires. Before calling a tow truck, I called Firestone first to see if they had the tires in stock and they did.
With not having a spare from the factory, I limped the car on backroads there. During the initial phone call and arriving 15 mins later at 12:45, they never mentioned that this was going to take extra time due to being busy.
I was there until 8:05 pm. Around 3pm I kindly asked the eta and that's when I was notified that it may not be done until 6pm or maybe 7pm. I kindly advised, "no worries" as they were helping me out of a jamb.
Around 7:15pm, I started to get a bit agitated as I still had a 1hr 15 min drive to my hotel in NJ.
All in all. Ismail and his team bailed me out of a bad situation but Corporate needs to figure something out quickly as it seems that they are understaffed to cut costs and this is probably putting extra extreme pressure on the employees that are showing up everyday.
Also, as I was walking to the back lot to pick my car back up, one of the techs who was rolling out stopped to thank me for my business and patience. I greatly appreciated that.
I used to go to the White Plains location where I signed up for the lifetime alignment. but it is permanently closed. So the next one is either the Bronx or Stamford. I decided to take my car to the Stamford location for a alignment. My appointment was at 4pm. I arrived at 4pm and left at 5:30pm. When they finish my car the technician did not give a receipt or prove of the alignment because the store did not have any paper for the printer. Also he said that the alignment was not properly done because the store dis no have and propane gas. I was so upset because I drove 40 minutes and waited one hour and 30 minutes for nothing.
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