Stopped in Napa auto parts on camp road looking for a new battery for my Jeep. The older man (white hair and long white beard )behind the counter never said a word when I walked up to the counter. I asked him for a new battery for my car and he was just rude and nasty, not helpful at all. Stay away from this place.
Didn't have what I needed (pressed in grease fittings). Store looked well stocked. Parking lot is small, definitely back in to make it easy to get out.
I walked into Napa today not knowing what to expect. As i walked in the person who was visibly facing the door did not greet me nor say a hello or anything. He only stared at me as i approached the counter. As i approached this nice gentlemen named Pedro ended up helping me and his customer service made up for the lack there of his counterparts. If you’re going in store. Just ask for Pedro his customer service is great and he really does go above and beyond for you as a customer.
I called looking for a fuel filler hose. They didn't have it, so I asked if they had a generic hose that I could make work. I was told "no, it's a molded hose". Did some research on my own, and confirmed that any filler hose of the same size would suit my needs. I also found that they had that hose in stock. So, I went today to pick it up. The guy at the counter rang it up and it seemed to be significantly more expensive than what I had seen online. He said it was $34/ft, and the hose is 3 ft. A bit surprised, and unsure of whether I misread the price online - I left without purchasing the hose.
I got home and checked again - the price online is for the 3' section of hose - not per foot, so he was trying to charge me triple.
Generally, I had expected more knowledge and useful advice from folks at Napa than some of the other chains. This turned into a waste of time, and unfortunately is yet another example of why I order more and more parts online.
Follow-up: I called the 800 number as requested and explained what transpired. The person I spoke with could not confirm what the price actually is (if it's for the item or per foot) and told me they would look into it and call back. That was 7 hours ago, and I haven't received a call back.
Don’t come here, go to AutoZone or anywhere else where you can get some decent customer service. The guys here walk around like they’re mobsters who can’t be bothered to help a customer. Seems their tactic is to shame you for needing their help with anything.
Absolutely disgusted with my experience yesterday & today. I bought a product from PHIL yesterday and returned it today as soon as I found out it was the wrong product. He had a terrible attitude and SLAMMED the product on the counter after he found out that I DID NOT use it. Not only did he speak to me disrespectfully but his body language was awful. Shame on him and shame on their customer service. Will NEVER be going back to this place ever again.
I’m giving this place a five star and I should give it a 10 star for the tall older gentleman with white hair that is working at the front desk today Saturday 8/21/21 at 11:30am managing the phones, customers and helping people like me pick out the right equipment while the other gentleman working in the store is somewhere hiding in the back. This man deserves his salary doubled! The reason why people still come to Napa is for the service and this gentleman deserves a raise and an award because you’re severely short staffed and other gentleman working here is not doing anything to help him
I’ve never had a bad experience here. There’s good camaraderie. Prices are fair and you can pretty much always find what you need. If not, for the most part, they’ll order it for you and have it in quick. These are car people. They are knowledgeable and helpful. Can’t ask for more.
Do not go here at any cost. Today my gf went in to get a simple wiper blade changed and they would not help her. Auto zone was willing and changed it, no problem.
Napa always come through for me when I need something like a battery this time but when did batteries go up to $200!!! 10/13/2018-Went to NAPA again but first called and spoke to Pedro who was most helpful and had exactly what I needed so I stopped by and again Pedro helped me. I paid for my brake pads front & rear but he had to order the rear pads and said they would come on Monday @ 2pm and he would call me. Well Pedro is a man of his word, he called me and told me my part was in. Nothing means more than a company with employees who keep their word!! Thanks Pedro for being a man of your word!!
Always helpful staff here. Wish the store was bigger, lot bigger. Can get crowded and busy. Some times their prices are not the greatest. But good local car parts shop when you're in need.
Oct 12, 2016
Nearest Junkyards to NAPA Auto Parts - J & P Lostocco Auto Parts
Website
