Staples has long provided my go/to solutions for my consulting and personal office, equipment, services and information needs! In store staff is knowledgeable and helpful. I’m a customer and a fan.
Do not use this UPS store. They lost my $100 item. They said they put it in the UPS pickup spot, but UPS claims they never received it and it never left the store. Someone must have stolen this package, either an employee or a customer. They were so disorganized that they didn't even scan the package at their store to show they had it in their system. I'm out $100. Tired calling stamples several times for support and received no help. Even UPS is no help. I never had this happen at any other store but here. They even put the wrong sticker on my Amazon package getting me charged $35 from Amazon. This was the same day!!! They basically stole $135 from me.
The staff at staples in Riverside Ct. Is amazing. They assist with not only helping, but explaining the products and services available. The staff is always helpful and kind. I am there often and the staff has always been attentive. You are fortunate to have such a great team!
Such great service here. Called to see if they had a specific cartridge and the customer clerk found the item and said he’d keep it by the register for when I’d come in. Loved the team there!!!
Wilmer; the representative at the staples in Riverside, demonstrated excellent patience throughout the interaction. They allowed me to fully explain my concerns without interruption and took the time to acknowledge what I said, which made me feel heard and understood. Even when I asked multiple clarifying questions, they remained calm, professional, and supportive, never rushing me or making me feel like a burden.
Their step-by-step explanations were clear and reassuring, and they consistently checked to make sure I understood before moving forward. This level of patience not only resolved my issue but also built trust and confidence in the service.
Overall, their approach showed genuine care, emotional resilience, and a strong commitment to customer satisfaction.
This store is a dream come true. The best passport services ever. Nicest staff, everyone is super helpful. Not only fine office supplies. But I buy most of my cleaning products here as well. They have the best prices on Bounty paper towels. Why bother with Amazon
At Staples yesterday I encountered a salesgirl that reminded me of what customer service used to be. She was efficient and knowledgeable but more importantly she was kind. She went to get a shopping cart for the woman in front of me because she had bought a case of water! I haven’t seen that consideration in a very long time.
The team at Staples were excellent & very professional in helping us with passport photos. They took several photos & we selected the best. I highly recommend this service at Staples!
I recently had a really positive experience at Staples that left me both impressed and confident in my purchase. I walked into the store needing printer ink but wasn’t sure which type was best for my printer model. Luckily, one of the staff members noticed my hesitation and immediately offered assistance.
The employee was incredibly patient and knowledgeable. He took the time to ask questions about my printer and my printing habits, and then explained the differences between various ink options. He went over details like print quality, cost per page, and the durability of different brands. His clear, friendly advice made it easy to understand my options, and I ultimately chose a product that perfectly met my needs.
Beyond the ink assistance, the overall shopping experience was great. The store was well-organized and easy to navigate, with plenty of clear signage to help locate items quickly. Even the checkout process was smooth, reinforcing the sense of efficiency and care that Staples provides.
Overall, I left Staples feeling valued as a customer and confident in my purchase. It’s reassuring to know that when you’re unsure about a product, there’s always someone ready to help. I highly recommend Staples for their excellent customer service and comprehensive product range.
Received excellent customer service via the telephone!
The same person that answered the phone walked me through purchasing a new office chair to replace my broken one!
Needed some supplies and found everything I was looking for. Store was very clean , well organized and had no issues finding what I wanted. I do recommend them for your needs , they got it covered.
I hate going to this Staples more than anything. The people who work here just hate their lives. I’ve rarely gone here and not been confronted by ultra rude employees. I hope Staples closes this location down and they open a Walmart here.
Had a delightful, easy, courteous experience picking up a holiday card order wherein two associates helped me and answered all of my questions. Pleasant, polite young people! Such a treat!
Service is sometimes good but they always forget to associate my rewards account when I recycle items and its difficult, if not impossible to do that after the fact. Curb to enter parking lot is entirely too tall - its worse than a speed bump.
Visited this Staples today and was helped by Dash. He was quick to understand what I needed and gave me excellent advice. Very nice guy who was happy to help. Much appreciated.
I was very happy to find a simple, but effective, Elmer's glue stick at Staples, that I haven't seen before, that can be safely used for mounting photographic prints. As a professional photographer, I do many kinds of experimental art work with photographic prints. This seems better than other products I have used in the past.
I highly recommend the Tech Service department at The Staples Store located in Riverside. They are extremely helpful, knowledgeable and patient no matter how many times you go back
and believe me I went back many times with questions and issues.
Very difficult to get help unless you want a high priced item. I guess they are graded on pushing you away from sale items ?? I gave them a second chance. No one available to help get a toner replacement. Finally I got help but, the common HP 48A was out of stock ! I went to the Stamford store & found one ! PS Staples online prices are lower than instore. The cashier adjusted the price after showing proof !
Staples has their employees working hard and getting what they need, slowly and surely and many more good experiences in the future and saving money with the Staples App can really benefit anyone.
I always go to Staples to order my check and I was nearby so I figured I stopped at this one to order them and they had three employees at the print station and each one of them was absolutely clueless. They didn't even know that was an option. I was going to call the Port chester Staples so they can explain to them how to do it, but they didn't seem too interested in learning how to do their own job...... To be honest, I don't think I'll come here again I recommend taking the extra 10 minutes and going to Port chester for services
If I could give this a 6th of a star or less, I would.
Do not get your signs printed here!! They are rude, defensive, disrespectful, and do not hold themselves to a high standard. The work they do is important and requires care and tact, the print people I worked with here do NOT have these qualities.
Do not waste your time and energy here. I urge you to go to the Staples on Summer Street instead. They did an amazing job! They were supportive and super helpful.
I had the best customer service experience I've had in years. Thank you Kevon! Kevon was friendly, knowledgeable, polite and eager to assist. His positive attitude was contagious. I had a fabulous experience at Staples Riverside because of Kevon.
Bought 3 laptops for my business, one happened to be a demo, or floor model. The cashier explained that I needed to do a factory reset to get the demo software off it, no problem. Once I got back to the office and attempted a factory reset, I found out that it was password protected, and couldn't be reset. I called and while they didn't know what the password was, I was told that they could reset it if I brought it back in. The next morning I brought it back in to be informed that the tech guy wouldn't be in until noon. I left and came back again after noon.
I spoke with the assistant manager, to whom I handed my receipt and explained the issue. He informed me that it would be $100 to do a factory reset. I was stunned. Assuming there was a miscommunication, I reiterated that I had purchased this laptop yesterday, and the reason I could not use it was that Staples demo software was on it which needed to be removed. He again said that a factory reset would be $100, or I could purchase a yearly warranty for $99 under which I would get a factory reset for free. If I didn't want to pay him to fix the laptop I bought yesterday, I could return it.
I left and gave it to my IT to see if they could fix the issue before I opted to return it, which worked fine. Absolutely galling customer service from the assistant manager.
GREAT SERVICE: I went in looking for DELL laptop charger and Bill the General Manager was extremely helpful. Instead of just selling me one he looked at my old one, which had a small pin bent inside the plug, and was able to fix. He did not charge me and saved me $$$ on purchasing a new one. He was very kind & helpful the entire time! I would highly recommend this store!
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