We had a quarter panel repainted because of a small rust spot. Initially the shop did not want to take the job, because they don't offer rust repairs. Upon inspection of the size of the rust spot however, a repair was offered and carried out.
The rust came back within a year after the repair. When asking about a workmanship warranty we were told rust is excluded from any warranty and that cases like these are why the shop does not offer rust repair.
Overall, this was a very frustrating experience for several reasons:
- It was not communicated nor written down on the quote that the rust would possibly reappear in such a short time.
We would not have spent $1300 had we known this.
- Why was the repair offered if the outcome was clear to the shop?
- The paint match on the repair required several attempts and still didn't match the rest of the car as well as the original paint.
The shop argued that they lost money on the work as well, because of the multiple paint attempts. That might have been intended to make me feel better - it didn't.
We had just asked for a way to keep the car nice for years to come, we didn't pressure the shop into offering the rust repair!
If the only professional solution would have been to replace the quarter panel, then why was the rust repair offered instead clearly recommending the alternative?
I just picked up my car and the service and outcome could not have better! Jeff and his crew did a great job on my car and the whole experience could not have been more professional. I highly recommend Smitty's for any body work you might need!
They are absolutely horrible. They are a rip off. Don't use this company all they will do is line their pockets and leave you stranded. The old owner, Smitty was phenomenal, the new owner will destroy the name. If allowed I would have given no stars.
I highly recommend Smitty’s autobody. This was my second time using their services and couldn’t be happier. Not only are they knowledgeable, they truly listened to my concerns, repaired it back to new quickly and most of all very affordable.
My car was recently in an accident. I called smittys and they were extremely kind and took my car in to fix almost instantly. They worked with the insurance and fixed my car to make it brand new again.
I’m thankful for their help and kindness. I must say it was such an easy process. They took care of everything for me. Glad to have a great auto body shop in town.
Would use again!!
Everyone was knowledgeable, professional, efficient and kind during the aftermath of an accident. I highly recommend Smitty’s Autobody in Bethel, CT!!!
They’ve always been super knowledgeable and helpful when my cars have been damaged. I’ve used them multiple times for more than one car and never had any issues. You’d never know there was any damage. I’ll always recommend them and have recommended my friends to them.
Amazing service and repairs! I highly recommend Smitty's, they did amazing work fixing my car and handled everything with my insurance company. The work and service provided was outstanding. Jeff and his team are professional and extremely helpful. If you need auto body services definitely use them you won't be disappointed.
Cheap auto body services. I was in a accident, my insurance company suggested this auto body shop because it’s cheap compare to dealership. But they use really cheap parts, I would suggest to go on the car dealership rather here.
Very considerate and professional, really aim to please their customers. This is the second time I have brought my vehicle to Smitty's and have been pleased with their work.
Smitty’s provided high-quality service that exceeded my expectations. After losing a fight with a flat-bed, my front bumper needed it’s last rites delivered. Jeff’s repair work, and unexpected detailing, left me with a car that looks and feels brand new.
Smitty's Auto Body Shop could not have been more helpful with my first accident. They offered invaluable advice and empathic words during a horrible time for me. Kudos and many thanks!
Friendly staff, they were helpful with the insurance claim from an accident. After we left the lot something didn't quite work right and we went straight back, they were very apologetic that we had to come back and worked quickly to fix the remaining issue.
As always the staff at Smitty's was very easy to work with. They repaired all of the damage on my vehicle as if it never happened. They handled everything with the insurance company including making sure the correct parts got on my vehicle and making sure the money was there to get my vehicle repaired correctly and quickly. This is why I have brought all of my vehicles here in all the years I have been driving anytime they have needed body work. Even though I have moved out of Bethel two towns away I will still continue to bring my vehicles to Smitty's since they do such a good job and they are so easy to work with. Thank You!!
These guys are the best. They communicate often. They make sure to put your car back to original as much as possible. Friendly and courteous, willing to go the extra for any concerns or questions. I would recommend them in the future!!
The last thing that you want to have happen when you get into an accident is have to deal with a towing company that tells you one thing and does the complete opposite. The driver said he was going to bring my car to my requested auto body shop and then didn't. I waited at my auto body shop for 1.5 hours for my vehicle that Smitty's told me was going to be there. After countless calls, frustration and 3 hours.. I finally got my car. Just a really frustrating situation. Don't say you're going to do something and then not follow through. Bad business.
I cannot speak highly enough about my experience with Smitty’s. Beginning with the prompt and friendly response for my Honda CRV to be towed, to their professional, ethical, customer service-based repair services. My car was completed with attention to detail, according to Honda and safety standards, and in a timely manner. The staff at Smitty’s went above and beyond every duty to ensure that the job was done correctly, that I was satisfied with the repairs, and to maintain open and responsive communication with myself as well as my insurance company. Additionally, they consistently advocated for my rights and for the work to be done correctly, never sparing time or cutting costs at my expense. I will be a lifetime customer, and would recommend this business to anyone and everyone who asks!!!
Anyone who has any issues with this place is honestly a pain in the ass that could never be pleased. I have been to several body shops over years and there is no one even close to Smitty’s. As honest as they come and make sure the job they do lasts. Anyone can make your car look good at the time and years later the paint peels and you get rust. I have seen there work years after and that is not the case. They do the job right and are very honest.
Price gougers. Took advantage of my boyfriend after he had an accident and the cops called for a tow. Also got my son, whos car got stuck in the snow and once again the cops called them and price gouged AGAIN! Seems strange the cops call Smittys everytime and they price gouge. Well, unfortunately the next time i need help i wont be calling the cops and i cerainly wont call Smittys.
My wife and I felt at times we left our Yukon in the Twilight Zone. We've had our fair share of auto body work performed over the years but no other shop has ever been like Smitty's. Extreme attention to customer satisfaction, friendliness, patience, nice facility, exceptional work, fair prices, timely results. Not only that-- they are closed on Saturdays but were willing to meet me to pick up my vehicle as it was tough to get over there on Friday. Have not had this experience anywhere else-- will be a customer for life.
High Quality work done at a fair price. They have a great facility, with state of the art equipment. Really talented staff and easy to deal with manager and owner.
Very clean office and shop area... Really nice guys. I was involved in a hit and run so I was not happy about paying. I thought there was a lot more damage but they fixed my car for much less than I thought it would be. Very happy customer. I would definitely go back (if I had to) and highly recommend them...
I was hit by a projectile (4 foot 2x6) while driving on the highway @ 65 mph, so I had some front end damage to my Honda minivan. The storefront and facility is neat and clean so I felt good walking in. Plus I have passed their facility dozens of times on my way to and from Bethel. Smitty's gave me a ballpark estimate which seemed fair compared to a competitor. Smitty's was aligned with my insurer which made it a very smooth and very quick (they are a 'preferred' repair shop and are highly rated - I asked the insurer for their rating). Smitty's had the car repaired in less than a week. And it looks just fine, plus I think the inside was cleaner than when I left it off... Bottom line, while I would prefer never to need a body shop again, I would go there again without hesitation and highly recommend them. safe travels....
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