What clients say about The Service Center in Colorado City (CO)
I received a refund for the so-called diagnostic, but that does not excuse the terrible customer service or the unprofessional behavior I experienced. Being yelled at over the phone because you couldn’t properly diagnose the issue is unacceptable.
From the start, I repeatedly explained that the thermostat had already been replaced. Instead of listening, your technician ignored that information and pushed the same lazy conclusion — replace the thermostat again. That isn’t diagnostics; that’s guesswork.
What was even worse was how the vehicle was treated. Your idea of diagnosing the problem was to drive my Land Rover under load until it overheated again. This was done after I specifically warned you to shut the engine off for 5 seconds and allow it to cool to prevent further damage..Instead, the vehicle was returned to the service bay actively overheating, with coolant spilling everywhere.
Watching my vehicle roll in like that made it obvious there was no concern for mechanical safety or customer property. Who knows what internal damage or weakened components may have resulted from this careless and reckless approach.
Between the yelling, the refusal to listen, and the reckless handling of my vehicle, this place operates with a complete lack of professionalism. Customers should not have to accept this level of incompetence simply because there are limited options in Colorado City. If you want a honest mechanic go to Lehnes automotive specialists in Pueblo!
I'm a little late to review but a few weeks back on the way back home (like 700 miles) we had a tire pressure issue.
These guys sorted us out and checked everything. Really appreciated the work and help and looking at the other reviews it's not a one off.
Big thank you from the shi-rolla owners and spotting our old 2014 tire. All best 👍🏼
Outstanding Local Service You Can Trust
The Service Center in Colorado City, CO is my go-to for the majority of my service work. Bryan and Erica are an amazing team who truly care about their customers, and it shows in everything they do. The entire staff is professional, friendly, and eager to help.
From regular maintenance to more complex repairs, they’ve always taken great care of my vehicles. It’s hard to find a shop this dependable and honest these days. Highly recommend The Service Center to anyone looking for quality automotive service in Southern Colorado!
I can't say enough about the folks at this shop. We broke down a couple miles away, they came quickly to give us a tow for both our truck and camper. We found the transmission had gone out so they offered to take us to Pueblo to get a rental, however, beware of Enterprise rentals, we called 3 times assured twice we'd have a car, and thankfully we called again right before we left and they did not. Then they called the KOA to see if there was space and they pulled us to the campground a couple miles away. The owner of the KOA is also awesome! This place has restored my faith in humanity.
I wish I could give more than 5 stars! We had the best experience today!
My husband and I were on a big 400 mile day trip and noticed we were losing tire pressure fast about an hour into the trek. Turns out there was a screw in the tire!
Being that it was the 4th of July and we weren’t anywhere close to home we were feeling really stuck! Thankfully, we were able to get ahold of Brandon at The Service Center and he saved our day! He went above and beyond patching the tire super quickly and then checked and adjusted our other tires before we drove off. He even called to check in and made sure everything was going well a little bit after we got back on the road.
Thank you so much Brandon and The Service Center!
Bryan and Chris were amazing! My gamiky was traveling through on vacation and lost a tire. Called a couple local shops one kept me on hold for ever and the other offered no help. Luckily Brian drove by. They got us going and on the road again. In fact, they jumped through hoops to make it happen. We are grateful for The Service Center!
Had an emergency with a brake line leak while traveling through and the owner was amazing and fixed us right up in minutes! Got us back on the road. Great customer service and would highly recommend! Thank you again for helping us!
Bryon is one of the nicest people I've ever met. Unfortunately we met after having an accident on I25 but Bryon took my wife to get a rental car before they closed so that I could wait in our disabled vehicle with our dog. I was worried that I'd have to sit on the side of the road with luggage and a pet in the rain due but Bryon took care of us. I wish only the best for this man and his family.
We had a wobbly loose pickup Dually wheel yesterday on the highway. Called the Service Center and they worked on it instantly at no cost. Awesome people! Thank you!
If possible we would give this business + family a 100 star review!
Highly, highly recommend this shop, the owner, their crew and most importantly their integrity. These folks were so kind, caring, and honest in helping us during a bad situation with our vehicle while we were traveling away from home on I-25 -we will forever be in their debt.
If you need honest, mechanical assistance - THIS IS YOUR PLACE
thank you all so much
These people are life savers! Very friendly! They really care about the customers and the work they do for them and I recommend this shop to anyone that needs some quality service. Such great people!! Can't thank them enough for everything they did for us!!!!
If you have any vehicle problems, please go to the service center! They are such an amazing team. It’s not a huge shop, which makes the experience even a whole lot better. They take their time with your vehicle needs and get it all done in a timely manner!
Erika in the front is amazing. Very kind and professional. Bryan, is just amazing as well. I took in a vehicle for some work. They broke down everything that needed to be fixed and really gave a really good price! Their work speaks for itself. Honestly, for future vehicle issues I will be taking all my vehicles to them! Absolutely the best.
Took truck in to have new wheel cylinders put on front brake lines replaced new master cylinder all parts i payed for had in advance. Long story short i told them to save all the old parts as this truck is vintage as they throw all in the trash and by the time I new this they where in the land fill i can rebuild them not now anyway they had problems plowing out wheel cylinders right and left them tell me truck is ready pick it up by the time I'd get home the wheel cylinder one are 2 blown out! Other time driving down a dusty dirt road when I stopped smoking rolling out the rear tire it e was so hot lucky there was water close by if not I'm positive the truck would have caught fire anyway they picked it up days late. Called me a few days later told me it was done drove home got a mile from house smoke from the other rear and brake fluid all over got a hold of them all this time with all these problems I was very nice and understanding this time the owner getting on the phone tells me there not going to touch it anymore it's my problem! I told him that's fine and all but I payed all this money and nothing is fixed almost $2000 he tells me he would do towing to deferent shop if that would help i told him i needed some money back if payed all that and still have a truck that's not fixed they did nothing never gave me a any money back. I said I will fix it myself i had to have one drum resurfaced not cheap and new bearings because how hot it got i figured out something right away it seconds the adjusters were stuck fixed that problem had to find one in junkyard on old truck as they don't make these ones anymore and it was messed up because there work and put back together wheel cylinders went out again I took a trip back to junkyard looked at it the push rodes for wheel cylinders looked different than what they put on they where different i put them on fixed the problem other than I don't have push rod's for front because truck in junkyard was gone they don't make this still like these anymore you can make some work but they don't line up that well they had all these parts there they throw them in the trash very frustrated on that one and you can see the difference right away and the problem with push rod's and Adjusters quickly I was like damn I must be getting some junk wheel cylinders nope it was there work i had to replace so many it was getting the part store mad i had to buy more because they would not do warranty anymore ! Never again if they would have made it right i wouldn't be putting this review! If you don't fix what you get payed to do and it's your fault it's wasn't fixed 💯 you don't keep all that money payed to you lesson learned you want something done right don't take it here and do it yourself! Sadly try giving a local business work to keep money in town 😑 i do have to say this they where nice but this is there falt it wasn't fixed and when I called to see about getting money back they will not answer the phone knowing it's my number really unreal.
Just had to share what an incredible degree of service and care that we received at The Service Center recently in regards to towing and auto service. We were traveling from the Great Sand Dunes back to Northern Colorado and our truck pulling our camper broke down. We called The Service Center and Jody had Brandon come out and tow us. Brandon was friendly and creative in solving our problem and hooked us up and got us back to the shop. Once the truck was back at the Service Center he even drove us to a restaurant while Josh took a look at the truck to figure out what was wrong. After a great burger at Bolt Burgers, we called Brandon and he came to pick us up and take us back to the shop where Josh explained the news. After following a methodical process of troubleshooting and repair he determined that the issue was a manufacturing defect in our recently rebuilt engine. There was no way around it - it had to be replaced. Brandon then committed to towing the truck back to Fort Collins and did so that evening so we could have it in at the place that installed the engine to address the warranty replacement. The Service Center, Brandon, Josh & Jody went above and beyond the call of duty even making sure our beloved camper was safe and secure until we could arrange to get it back north. Every now and then you run into people who are doing a job but there's something more behind it. That something is care and goodwill paired with expertise. It's an unbeatable combination and we will never forget it.
Stopped in with a cracked windshield. They were super friendly even though they weren’t able to help us right then. They also filled up our tires with air. Just nice to know people will help you out even if they don’t always make a buck.
Jody & Chris at The Service Center were awesome.
While traveling up I-25 we had a tire on our travel trailer suddenly lose pressure (thankfully we had a tire monitor).
We pulled over and got the spare on and took the flat tire to The Service Center to see if we could get it repaired.
Jody got us right in and Chris went to work figuring out why it went flat. It turned out that it had a bad valve stem. He had it replaced and back on our trailer in less than 20 minutes.
If you’re ever near Rye, CO and find yourself in need of a literal pit crew, head here! Thank you for the excellent and super speedy service!
We got a nail in our tire about 1000 miles from home. Jody and the young men in the garage got us in that morning and fixed us up in a half hour for a more-than-fair price. We really appreciated their helpfulness, technical ability, and hard work. They didn't cut any corners and it felt just like home.
Bryan & Erika are truly honest and kind people. They did not hesitate to help us at all, even though we got there right at closing time and he had one person in front of us and a tow that he still had to do. Bryan was very knowledgeable and took the time to show us what we needed to know in the future. He got us back on the road very quickly! If I could give The Service Center/Bryan & Erika a Ten Star Review, I would do that! Cannot recommend them enough. We were blessed to have found them in our time of need. Thank you Bryan & Erika!
I run a towing service and had an issue with a tow truck on I-25 while loaded with a customer's vehicle. I searched for somewhere to get me patched up so I could finish my run. I found the Service Center on google and headed that way. To start, these guys were very helpful and kind. They understood the importance of helping people and not treating them like a number. They did everything they could do to get me moving again and did just that. I was able to finish my trip and get my truck home safely. Truly a great experience and wonderful family business.
I highly recommend The Service Center for your Automotive needs!
Not only do the owners work hard to do a fantastic job, they also are operators of integrity, dedication, morals, & values. They work hard to get it right and are honest with their prices and what’s needed. I completely trust their recommendations and am grateful to have found them. Thank you, Brian and Erika for all that you do! Colorado City is honored to have you guys! Continue to do great work! -Terence & Carla
Brian and the whole team at Service Center are amazing. They towed our vehicle, stayed late for us, and helped us get on our way. They were kind, understanding and just overall great! We hope to never use their services again, but if we did, we would be 100% confident in our choice. If you need this type of service, definitely give them a call.
Erica and Brian are great! A family owned and operated business, in the heart of The Beautiful Greenhorn Valley. This garage is capable of just about any kind of repairs, performed on any type of combustion engine vehicle. Also, they do full service and routine maintenance/replacement parts and new tires. This is ( in my experience, and opinion) likely the best Service Center within 50 miles, and they are on call 24/7 for emergency tow service for anyone who is fortunate enough to be within their range of operation. A very kind and understanding family of well experienced and honest mechanics, in a positive and family/child friendly environment. I will definitely be turning to them the next time I need help with any automotive issues. Good job Guys! Keep up the good work of fulfilling your promise to keep The Greenhorn Valley mobile and safe, and at reasonable rates with prompt and precise service.
My husband and I were heading out on a camping trip and got a flat on one of our trailer tires. The Service Center was recommended by a nearby gas station clerk and when we called they told us to stop by. After two hours we ended up with 4 new trailer tires because of their wear and age. We were not up sold; the mechanics didn’t not feel good about us leaving with worn, old tires. All the mechanics and owner were sincere and explained everything to us that they were doing and recommended. I would give The Service Center all my car/tire repair or maintenance business if we lived closer to Colorado City. I believe in the good in people once again!
The service at The Service Center is prompt, first-rate, professional, friendly and affordable. At When Properties we totally rely on our vehicles and The Service Center is the one-stop shop we take them. Highly recommended!
