This rating is based on customer reviews, inventory size, pricing, and service quality
In Penrose, CO, A1 Auto & Truck Recyclers trends positive overall at 81/100. Many praise professional, friendly staff, fair-to-good pricing (though a few cite high quotes), broad inventory from engines to older parts, a clean showroom, and a full-service yard where staff pull, test, and ship quickly; rare finds and easy returns are noted. Yet feedback is mixed: customer service can be inconsistent (rudeness, miscommunication), some inventory accuracy and wrong/missing parts issues, delays on promised pickup/shipping, and lobby waits when busy. Not a pick-and-pull, which some prefer. Overall value is solid—verify availability and timelines by phone.
What clients say about A1 Auto & Truck Recyclers in Penrose (CO)
My name is Andrew and I am a mobile mechanic in Colorado. I met a kid in Leadville when I was getting dinner in Leadville. He had issues with his truck and asked me how much I would charge to look at it and response to the question is I'm here what time do you get off. I went back a little before he clocked out because I assumed he needed a ride. His sister had him covered. After checking out the truck the worst was confirmed, he needed a whole engine. I called A1 Truck recyclers and they had a list of engines available. After my customer picked the one he felt was best with my suggestions considered, he bought his new hemi for his beautiful 03 Dodge 1500 Daytona edition. As a mechanic this engine installed like a dream.it is worth the wait and inspection time. They go above and beyond to make sure we are receiving the best quality. He spent $1,800 for his engine and it was drop in plug and go. Thank you so much for helping me get this kid back on the road in a timely manner. I will be doing business in the future.
Don't waste your time going here the guy who i spoke with on the phone was rude and didn't want my business my family and myself have been going there for years and after this experience we won't be spending our money there any more there are plenty more business in the springs and they will treat you so much better
Great staff, very knowledgeable and friendly. Had the part I was looking for and pretty fair on pricing. Definitely recommend. And check out the lobby, it's like a car and motorcycle museum!!!
First the staff is very knowledgeable with fast friendly service! They went above and beyond my expectations, also while I was waiting for part to be pulled I enjoyed the shop collection! 5 plus stars in my book! Shop is super clean, Thank you for the amazing experience!
A1 Is the best place for parts,, friendly staff,, very helpful.. Went outa there way to pick up part in pueblo.. Really go outa there way!! Outstanding customer service!!!
I called and double-checked with the seller to confirm that the part includes the fuel injector rail, as clearly shown in the photos on their listing. Despite this, the seller only shipped a single fuel injector, which is not what was advertised or agreed upon. This discrepancy is highly disappointing and feels deceptive. I trusted the seller based on their description and photos, and now I am left with an incomplete part that does not meet my needs. I expect this issue to be resolved promptly, as this experience does not align with fair business practices.
These are the most helpful people in the business. If I need a part A1 is the first call. Ethan and the guys are great straight forward on availability, pricing and shipping. If they have the part they will tell you, if not they can find it for you. Easy returns as well. Not sure why anyone would have negative review?
I have had nothing but awesome experiences here. The people are super nice. Great inventory and can get some stuff shipped in for a reasonable price if need be. Will be back whenever I need parts for any of my rigs
Sometimes they're good sometimes they're bad.. Sometimes they can get stuff, and sometimes they can't.. But they are reasonable on prices.. It would be better if they were more like a pick and pull.. So you can go get your part yourself and look around and see what I have..
These people are a joke we ordered a rear end paid 800 dollars for they tell us it will be a here Monday then they said Thursday so I had to take off both days of work just for this part and the guy says for the inconvenience we will start the warranty Thursday today instead of last week how can you start a warranty when you don't even have the part ? What a joke and talk about rude cost me 2 days of work
It was not what I expected at all when I walked in. There front showroom was a beautiful collection of cars, motorcycles and memorabilia from the past. Everyone was very friendly and they had the parts I was looking for. I'll definitely use them again.
Honestly the best junkyard in the state, if not the region. To call it a junkyard may even be an insult. The people working here do an amazing job selecting parts, verifying they are the correct parts as well as being undamaged or working at the very least. They always communicate on time or early and are worth driving over an hour to for parts, if not more. I will forever recommend this place and they are always my first call when looking for parts.
Very DISRESPECTFUL workers "Scott & Rich". Scott told us one thing then we get there and he switches his story.. what kind of customer service is that? Then he was trying to fight my man? And Rich stands up for Scott? Hmm okay. I definitely will not be back.. so please do not waste you're time with the poor very poor customer service.
Got a good deal with these guys for door panels for a Jeep. Great customer service and the show rooms are amazing!!!! Just be warned, it might be cold and windy af!
Poor customer service, high prices almost for the price of a new item from the dealership, then they will not let phone call ahead for the part, because it takes time to disassemble. I’m not waiting an hour, SMH. So instead of keeping the money in Colorado, I had made a special order with Honda, it was $10 more, but worth it because I didn’t have to wait for an snobby company to remove a part!
Sadly things aren't as good as a few years ago, when we first shopped here, today, after verification online of a part, and calling, Steve said they had 3 actually. I arrived to choose, but once there, told only 2 actually fit. The other two weren't even on the vehicles any longer, which makes me question how large inventory isn't accurate and accounted for. Worst of all, after walking to attempt locations given, we went inside and said there's no part referenced on either, (since we came for an entire tailgate, and one truck was missing the entire bed, it's not an easy part to "miss"), and we're told, "Oh I'll let them know." I saw they were busy, but not even a simple sorry. Will look elsewhere, sadly, we have bought things for several vehicles as needed over time, but my husband came once prior, and same thing, no part there. It seems a bit odd they were only willing to "hold" for me to get it if I paid upfront, but extremely happy I didn't as I would have had to wait for reversal of the charges, seeing as how there's zero tailgates ACTUALLY, not 3.
As a restoration shop in Colorado we have been to our fair share of salvage yards. Hands down this has been one of the best experience we've had. Nolan was professional and personable. The guys loading our part took extreme care and displayed a level of care for the part. They were all very polite and professional. Waiting was the best part as they have the COOLEST show room with so much to look at and admire. The tandem Whizzer was to drool over. The bathroom was so clean and fresh smelling. It was worth the trip and will be ordering from them again if we ever need anything! Thank you A1 for making the experience easy and fun!
Amazing customer service!! I can not begin to explain how happy I truly am with the experience I had with A1 Auto. Mark makes you feel like family, he went above and beyond to help me in such a horrible situation. Highly recommend you will not be disappointed!!
Seriously.. Called Wednesday afternoon after getting a quote for 1000% more and in Canada, for the same part. Gave credit card and shipping address over the phone. They called back to confirm the condition of the part was acceptable, yes, hood was on my car less than 72 hours later.
Excellent experience! The only place within 500 miles that had the part I needed for 24 year old car. Found it online and priced fairly. Part was “in inventory” but still mounted to car in the yard. Would not pull the part until paid for ahead of time which I think is perfectly reasonable. Paid with credit card over the phone and went there the next day to pick up the next day.
Before pulling the part, they tested it electrically and found it wasn’t functioning properly and called me to let me know. I only needed the mechanical portion of it so I still wanted it anyway. They continued and removed the part and called me when it was ready.
Being a two hour drive, I was hustling to get there before closing hours. I called them to let them know I was on the way and they assured me that they would be there until published closing time. As a failsafe, they left the part outside the gate for me to pick up if I missed them. In the end, I made it there just in time and the owner even came out and helped me load it into the back of my truck. As another note to their helpfulness, they even saved all of the mounting bolts and had them packed in a ziplock bag for me.
Can’t say any more than positive experience all around. Highly recommend.
Rude, copped an attitude like a 2 year old. When I went in by myself he tried to tell me I didn’t know what I was looking for when I had pictures of the part and told him right where to find it. Then the next time they couldn’t get a part pulled in 24 hours (after we already paid the day before) and this is when the fit throwing started. Tried to give them a second chance but their customer service lacks severely and they aren’t even that knowledgeable, nor can they look up parts which makes it a wasted drive to go in person when they act like children
Best salvage yard around! The guys in there know what they are doing and will help in anyway they can. Thank you so much Daniel, Ethan, and Rich y'all are awesome!
That's the 94 F-250 powerstroke that needed so much help and should be running today because of A-1! Thank y'all so much again!
The customer service is very poor.they are very slow to respond to customer requests. Then the guy wanted more money for the part. The guys were rude and disrespectful. Used to like to go there for parts I have known them for years since Colorado Springs. now I will never go back.
So I had a previous review, and they used to be great, but they've grown and seem to have gotten greedy, I wish I could say different. They're prices are more expensive than other yards in town and they won't work with you on wanting, I used to go in there all the time and their prices were fair, but I went in there for a harness and they wanted $50. I got in brand new at Napa for 25, that's double the cost for a used part that even had so copper showing where the wire rubbed, its rediculouse now, and they want $60 for a pitted headlight when you can buy 2 new ones for 90, its sad to see a place like this go that direction, but its a sad truth, I wouldn't go there anymore.
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