I would absolutely recommend these guys. The car drove like it was when I first bought it. I have had my car serviced there several times for different issues and have always had great service. I highly recommend them.
Falcon did excellent diagnostic job on main air flow sensor and cleaning it and noticing the clunk when you turned steering wheel and finding worn out steering coupling. That very much for your excellent high quality work . Mike Graham
I had a pleasant experience with them. They were professional, knowledgeable and accommodating. They gave me a great price and performed their job quickly and proficciently. I am very satisfied with how my truck is performing after their work and would highly recommend them.
I brought my truck in for an oil change, and left with a check engine light on. It was NOT on when I brought it here. When I asked the tech about it, he brushed me off and said I would have to pay for a diagnostic. I left it for a while, but when I came to get it fixed, I got brushed off again. Being told it would take hours to look at my truck. The lobby was empty, and a tech was standing around on his phone. I feel like I’m being dismissed, and that’s a horrible feeling. I was under the impression that they would try to make it right, but it appears not.
Know exactly what is wrong with my car. Asked for quotes, told they don't do estimates over the phone. Told me to bring it in instead, couldn't help me over the phone. Terrible/lazy customer service.
Brought an old pickup in for them to check out for transmission issues. Was told it would be about 2-3 days before they could look at it. Got a call the next day that they were checking it out. Within a few hours I received a call that they had found the problem, a blown fuse. They fixed it and just charged me for the diagnostic. Didn't try to upsell anything. Got it done fast. Highly recommend.
I'm pretty bummed about my experience here. I came in for an oil change which they accomplished with no problems. After I picked up my car, I drove home (about a mile) and notice that my tire was completely flat. I assumed that I probably just picked up a nail in the parking lot or on the drive home, but when I took the tire off to check it out, there were two large gashes. In order to get that kind of damage I would have had to hit something fairly major and I absolutely would have noticed. My guess is that the tech probably just hit the ramp wrong, not a big deal, mistakes happen. When I called to tell them about what happened they fervently denied any wrongdoing. I know for a fact that the damage was not there when I dropped the vehicle off and my tire was completely flat by the time I got home. The tire is still under warranty at another shop so I wasn't even trying to get them to replace it or anything. All I wanted was" I'm sorry what can we do to make this right?" But instead they said I must have done something on the way home. I'm glad that this came up with something small where the consequences are not major, but I won't be taking my car back to this shop because honesty and integrity are pretty big deal to me when it comes to mechanics.
Happened to turn into the lot off of 24 on my way out of town when my tire pressure indicator warning light came on. Despite it being an hour and half to close for the holiday, they were thorough and did not hesitate to take care of me. Very thankful the dog and I could hang out in the lobby too. More than fair pricing. Thank you for saving my trip!
Great service, great people. They do exactly what you want them to do and pre warn you about any other problems they found. They are good at what they do and you don't have to keep going back for the same problem you went to in the first place.
I've used Falcon Auto several times now. Each time, they've taken great care of my needs. Items of note? I was out of town needing my truck when I returned. I needed my windshield replaced as well as the maintenance they were preforming. They coordinated with the autoglass company to fix my windshield as well while they had my truck. Saved me a lot of time and grief. I have a couple more good experiences with them but this note is already long enough. I'd recommend Falcon Auto to everyone... Mike, Val and crew are a pleasure to deal deal with!
Falcon Tire and Auto have been my go to shop for years. They are honest and have a fair price. Work is done on time. I highly recommend them to anyone needing car repair or new tires. Great job to Todd, Val, Mike and the crew.
Best and most honest car repair business I have ever dealt with. My son and I have been Falcon Auto customers since 2014 (4 cars); zero complaints, happy with the repair costs, and repairs have always been completed on time. Highly recommend this business.
Hey , Everyone !
We All Just Lucked 🍀 Out
By having a World Class Auto Repair Shop In Our Falcon , Colorado Area !!
I Thank they are 5 Star 🌟 Rating !
Their Mechanics And Staff Are Highly Trained And Extremely Knowledgeable , Competent , AND Very Cost Effective AND Affordable !
Please , Consider Doing Business with Them !!
I'm So Happy 😊 And Excited to Have these Great People Out Here ;
To Help Us Keep our Vehicle's Safe And Road Worthy .
God Bless Them .
This company really is bipolar. One time I had great service and repair. The next time, they tried were way overpriced. It seems this company changes its tactics depending if they're gonna make rent that month or not. I'm going to look for a more ethical mechanic shop.
Terrible experience. Wanted to charge me $800 for a job. I took my car home and did it myself in less than an hour. Part was $40. I'm pretty sure they rigged my wife's car to leak oil after an overpriced oil change. Not honest mechanics. I feel sorry for those that don't know better.
I am new to the area, and started calling around getting prices for front brakes on my car. I was lucky enough to call Falcon Auto. They gave me the best price, over 100.00 dollars cheaper than the other 2 businesses I called. I was very pleased about that and they did a good job and made recommendations on other issues I know I have. So I will be going back to them for any and all future work. Its refreshing to find honest people in this business. There are many out there who are not. So, thank you so much for taking care of my car.
Tune up was completed on time, including an Oil change I added.
They called when work was completed.
Great customer service!
I would Highly Recommend Todd, and his staff.
Great service, lowest quote in town, took care of my car, parked it where it was safe and did the repair $50 less than the estimate, who does that? Thank you for the awesome service. Oh, and it was finished early :)
Great work on replacing my rack and pinion, communication was great. Never felt like I was being ripped off and they even told me not to worry about repairs that other shops suggested. So they are very honest. Will be returning
This was our second time using this company and both times they’ve told us we needed big things done to our cars. Today we went in to get an oil change and get our break pads replaced. They told us we also needed new rotors and gave us a quote for how much it would be. We went somewhere else to get it looked at, and they said our rotors were fine. We saved $600 not getting our work done here. It felt very dishonest, and we will not be returning.
Awesome place! Great rates and honest service, they won't make up recommendations for money.
They are very busy so make sure to call ahead unless you can leave your vehicle for days. Most importantly though they are honest with mistakes and make them right. Val, Todd, & Mike up front are awesome.
I've tried other mechanics throughout Colorado Springs over the years, and these fine folks virtually in my backyard have been the best by far. There's little they *can't* do, and the very few times I've needed something specific outside of their normal scope they were able to refer me to somewhere still family owned and local to get me taken care of. Honest mechanics who are upfront about what something costs and keep you posted on how things are going are a rarity in today's part-swapper-outer industry, so I don't feel the need to shop around for one with Falcon Auto taking care of all my vehicles.
Knowledgeable & reliable. 2 very easy words to say yet such a hard combination to find in a mechanic and auto repair shop. These folks know their trade and they know it well. I'd recommend them to anyone. Really appreciate Lance's quiet, competent professionalism and automotive knowledge. They have installed new tires on 3 of my vehicles, all Cooper brand and we are very satisfied with the performance of the tires. The quoted prices for repairs have always been what we paid when the work is done. Completion of work has been consistently timely.
I am so grateful and so impressed with the team at Falcon Auto Repair. Not only did they thoroughly investigate the issue with our vehicle to ensure an accurate diagnosis, they were completely transparent and did not try to upsell us on unnecessary repairs. They were super friendly and took the time to explain everything to is so we could make an informed decision.
I had some starting problems with a 2015 Dodge Ram so I thought I’d give this place a try. They diagnosed it as a bad fuel pump and charged me $994.00. A week later I had the same starting issue. I took it back and told them that I’m not convinced that it’s the fuel pump. They tried to lead me to believe that it was and that there’s something else going on as well but the fuel pump was indeed bad. I still didn’t believe it. After they had it for two more weeks, they told me they could not fix the problem. The owner would not give me a full refund and only gave me $700 of the $994 back. They replaced the wrong part and didn’t want to take responsibility for it. He claimed that he had to pay his technician for labor. I received a recall notice a few weeks later from Dodge stating that these trucks have been having starting issues. I took it in to a dealer and they repaired it at no charge. This place might be decent for changing tires but that’s about it. I won’t do business with them again. It wasn’t the fuel pump!
I have All State car insurance and have Drivewise. Through Drivewise I received an email that my car needed service. I called Falcon Auto Repair and they scheduled an appointment for the next day. I went there and the man at the front desk looked at my email and then proceeded to ask me some questions. After a short conversation, I found my car really didn't need service. I appreciate honesty and this place has it. He saved me money by bring truthful. I would recommend this place for sure.
My first experience with Falcon Auto was to have a "noise" checked out on my little Miata (a car I love). I made an appointment, but was unable to find anyone to pick me up so they could have my car all day as I promised since it was a diagnostic situation. They were very friendly and allowed me to wait in their waiting room. I brought my tablet and a book to keep me busy. The office is very clean and is beautifully decorated for the holidays, something you don't always find at an auto repair facility. The bathroom was equally clean and nice. I listened and watched while I waited on my car - to their conversations, phone calls, discussions with the service mechanic, conversations with customers coming in, etc., and I have to tell you I am impressed with Falcon Auto. I feel they are very honest in their dealings which is critical for me. I don't expect anything for free, but I just don't want someone to take advantage of me and tell me I need something that I don't. I heard them tell customers things like, "no, you don't need to replace...it's just fine, but we would recommend..." But, they took it further than that. They were able to explain their findings in terms that a non-mechanic could understand - why, specs., details, and safety. My "noise" problem was resolved simply, but they discovered something that could have been potentially a big problem later for me of which I was totally unaware, and explained it thoroughly. I have made an appointment to have the work performed that they recommended. I now know that I have found a reliable place that I can take my vehicles to for repair and maintenance with confidence! Thank you so much for providing such a service and taking away the fear of reputable auto repair. I would highly recommend them.
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