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Open 24 hours
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Open 24 hours
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Towing Colorado Springs For a Decade! Bugs Towing is a family-run towing company offering 24/7 emergency roadside assistance to the Colorado Springs area. If you’re in an accident, we will come pick you up. Our team is friendly and professional. We can help with anything from a jump start, glass replacement or tow. We can even assist you if you get locked out of your car.
Need your car towed somewhere outside Colorado Springs? No worries, Bugs Towing can provide long distance towing. We ensure that each customer the best service from Colorado Spring's top towing company. Our rates are affordable and with prompt response times – day or night. We also specialize in towing classic automobiles, motorcycles and RVs.
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Open 24 hours
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What clients say about Bugs Towing in Colorado Springs (CO)
I can’t believe how awful they treat people. Not only were they extremely rude to my father, they treated this elderly couple like garbage. They hung up on us twice while trying to get information on my car that had been towed after breaking down. If I could give0 stars I would. They are absolutely horrible to work with and do not recommend them to anybody. They should not be able to treat people the way that they do. I’m so appalled.
Horrible company to do business with! My car got towed because I was apparently parked in a reserve spot and not a guest spot in my apartment complex and the resident had my car towed.
Upon calling to find out if my car was there, the lady on the phone was rude. Should have been my first sign.
Upon going to pick up my vehicle, the lady at the desk was rude. Maybe it was the white Camo Crocs that she was wearing that made her feel high and mighty or whatever, but sweetheart, nobody cares about your fake “county girl” act….I’m from Kansas and that’s country, not Colorado. She asked for a debit card and ID and I pulled them out and then proceeded to let me know that she couldn’t take it because my last name didn’t match on my DL (I got married in March and never changed it) and I proceeded to show her all my other cards that matched my DL and she said “I can’t take it even though those have the correct last name but you’re not paying with those”. I said I would show my marriage license (which is a legal document) and she said no. Finally got my husband to come in and give his card and DL and she acted like it was such an inconvenience for her. She took copies of them (I’m not okay with that—how do I know she isn’t going to charge our bank for random stuff). I spent 10 minutes examining my car and found scratches on the front of it that were not there before. Paid $300 for this whole ordeal. Y’all should be ashamed of yourselves. Also, shred my husband card information or I will be filing for stolen card information since there was NO sign posted stating that y’all take a copy of it. I hope y’all step on a Lego, stub your toe, miss your exit, and run out of gas!
Insurance company wouldnt pay a massive tow cost after I was run off the road because buugs towing is terrible.
They labeled my car as a “Tesla Charger” and the insurance company thought i drove a a fancy wall outlet.
I hate them and wish they spoke english.
Fastest response I’ve ever had from a tow company. Reasonable rate and very friendly & kind service. Hopefully I won’t need another tow anytime soon but if I do, I know who I’m calling
They are a great service. It took them 15 minutes to get to my car. Very considerate and the dispatcher was very nice. They told my car where I needed to go. They had no problem with anything.
Logan was able to move both of my cars from my old house to my new in one trip; both at once. Another company said I'd need a special tow truck to move one of them, but no. Logan showed up, walked me through the process of getting them loaded, Everything. Unloading went smoooooth. I will use Bug's Towing in the future and I cannot recommend them enough!
The dispatcher was so kind and helpful when I was stranded on the side of the road in the rain with my kids, and the tow truck arrived earlier than expected. Shout-out to the driver for being fast, professional, and making the whole process smooth and stress-free. Hopefully I won’t need a tow again anytime soon, but if I do, this is definitely the company I’ll call!
Was towed out of my apartment complex due to construction, sure it could’ve been my fault for not paying attention to the flyers. But how rude the lady on the phone was caught me completely off guard. She had a real god complex. No complaints about the tow, but the customer service is 0/10.
Edit:Just to explain further, the lady literally wouldn’t let me speak when I had a question about what she was saying to me and continued to finish her sentence where she sounded so happy to let me know I now owe them 275 dollars. How pathetic it was to hear the satisfaction in her tone when she was informing me that. 0/10.
He was very nice quick response. Got car to my shop of choice. Even drove it into the bay at service station. Will definitely use again. Hopefully not too often
Honestly no one wants their car to be towed, I was so mad because of this issue after waking up at 3 am to go to work and saw that my car was towed, but after arriving at their office to pick my car, the sweetest young lady assisted me and honestly my experience was soooo different from most of the others experiences I have heard. Thank you Shay I will never forget your help and exceptional customer service. Thank you for taking the time to hear me and to assist me in such heartwarming way. I hope they value you because you are a great employee.
My car was towed. My fault. I parked in the Burger King to go to Ford Ampitheater for a concert, my sister got me tickets for my bday. No place to park around there, lot full. No idea they would tow my car. Silly me, we are not in Kansas anymore! It was the attitude when I picked it up, that was galling. $460. While I had waited for 1.25 hours for them to open the gate to get my car, I got to watch them treat another customer, Ryan like a dog, also. He just wanted to get his tag and things from his totaled car. They doubled the price on what they quoted, because it was Labor Day. He complained. He had shown his DL, he was an highly ranking officer, retired, AF. She made a comment that his status would not get him preferential treatment. He stayed calm, but later succinctly, mentioned that he didn’t appreciate the comment. I warned him not to come back the next day, because had I waited a day it was going to be $620, instead of $460. After he was finished with his crappy treatment, I ask if she knew when my car would be accessible, since I had waited 1.5 hours now. They told me I would need to wait patiently, because I was the one that illegally parked…with a sneer. She enjoyed degrading both of us and the attitude expressed was, “you need to beg us for mercy, because we have the power here.” It was disgusting to both me and my new friend, Ryan. We have the resources to deal with this , of which apparently they resent and are hell bent on their lousy treatment of customers.
I owned my mistake, and resigned that I have to pay for it. My anger is directed to how they must treat people that don’t have resources. How many people that lose their house and have to live in their car, have it towed and don’t have recourses to get the car out, because of the inflated cost. Maybe they treat them better…but I doubt it. I learned a big lesson here, Ryan showed me the parking app, yay! He offered sympathy for my situation, while we were waiting, and waiting… We discussed how the world is an ugly place and we just witnessed it in spades. Totally unnecessary to be treated that way, and hoping Bugs towing employees will learn, you get back what you put out in the world. Eventually. I’ll wait. So, will Ryan. Happy Labor Day.
Let me start by saying that the service is very fast and friendly, which I appreciate. I called for a tow to a mechanic because my car wouldn’t start and told them that I thought my starter was out. When the truck got to my car, I was told that I had a faulty battery and I needed to replace it even though the battery was new. It turns out that I had a bad starter and I was given bad advice. Just frustrated that I called for a tow and paid for a service and now I still have to pay to replace my starter which is what I suspected from the beginning.
I had an excellent experience with Daniel’s towing service. From start to finish, he was professional, reliable, and very responsive. He arrived quickly, handled everything with care, and made a stressful situation so much easier. His rates were fair, and his customer service was top-notch. I highly recommend Daniel if you ever need a trustworthy and efficient towing service—you’ll be in great hands!
This company is as shady as you can get. I work in insurance and have dealt with probably over 100 tow yards in various states. This is hands down the worst. Let’s start by mentioning the fact they towed a vehicle in an apartment complex without 24 hours notice. The vehicle was parked for less than one hour. Yes, a mistake where it was parked but anyone can research the Colorado Towing Bill of Rights and see they have to give 24 hour notice when parked in an apartment complex. They claim they don’t need to follow this law. I also asked about the law where they are required to take 15% or $60 payment to release the vehicle, again a law in Colorado and they claim to have no info and told me I need to research this myself. I was told I need to have a notary (not correct) and notarize “it” I kept asking what “it” was with no answer other than I need to figure it out myself. There were two ladies there, both extremely rude but Maria is hands down the rudest person I’ve ever dealt with in my life. they broke the law on the tow without 24 hour notice, stole my wife’s card and ID, also tried to charge her card $292 instead of $12!! We paid $280 cash (they also won’t give you any change). We paid the other $12 by card but in the initial authorization, they tried to charge the full $292 on the card… these people should be in jail. Sad people like this exist on this Earth. I will be filing a complaint on this with colorado today
Fast and easy service. Our work van broke down and Bug's got us towed to the shop for repair. Shay was great over the phone and Cody was kind and speedy with the actual tow service. Whole situation was handled in 30 min start to finish. Thanks for helping us in during a stressful vehicle break down! Great job guys!
Breaking down in co springs was not awesome. But was awesome was all the nice people I’ve met. Tanner was a BOSS with loading and unloading my car. My car was being difficult and Tanner got it handled with ease. I called and Danielle answered on the second ring. Took my info and got a tow truck driver dispatched and to me in 20 minutes! Price was very reasonable. I highly recommend Bugs!
Tanner Picked me up on my motorcycle and gave my bike the ride home it deserved. He was quick, safe and a friendly helping hand in a tough time. 5 stars for Bugs
Luis and Terry were very helpful! Luis helped out a fellow Texan and took care of us with a tow to the gas station to get me and family out of the road when our car broke down down to earth and humble. And Terry our driver to take our car to Tony's shop was awesome and funny. Good guys for sure!! Even gave recommendations for us to check our while we waited for our repairs.
Our road side rescuer Logan was absolutely phenomenal!!! My son's truck that he just recently purchased from a dealership broke down in Colorado springs. I called bugs towing. The customer service from the beginning was absolutely fantastic Danielle was very knowledgeable and professional loved the transparent pricing. Logan towed us all the way down to Pueblo to drop off the vehicle to the dealership I will definitely be promoting this towing company amongst friends and colleagues.
Shay with Bugs Towing just towed my car off the side of I-25 after my tire popped. He was super friendly, got my car loaded quickly, and dropped me and my car off at the nearest Discount Tire. I would highly recommend Bugs Towing. They get the job done and they're very pleasant to work with!
Tanner was great, very helpful and did a great job moving my truck even though it was nearly too large for the tow truck. He also gave us a ride to the shop, which was very nice. Quick service, he arrived around ten minutes after I called the dispatch and the service was less expensive than I expected. All around awesome job!
DO NOT TRUST THEM
When I called they said they could beat any other price I found. So I called around and their first price was the most expensive by far. The second was $7 under my best knee and they said they could meet me in 30 minutes.
After 40 minutes I reacted out and they hadn't even left yet to meet me. There was then a highly unprofessional and rude text chain with them where they refused to do the job, insulted me and told me to lose their number.
I recommend everyone avoids working with them as if you are lucky you will be disappointed. At worse you'll be stranded in your time of need like I was.
Mishap occurred out at Mirror Lake near Tincup where my transmission pan was smashed. I called Shay and within about 4 hours, Terry arrived! The quick dispatch being just over 3 hours away was fantastic! Once Terry arrived he helped me remove the hitch for my camper so we could tow it back too! Great customer service up a mountain road late at night
Terry was quick to arrive, was very personable and funny, made the whole experience of having to have a broke down car towed almost enjoyable! The gal who took my call was so friendly and kind, she quickly quoted me and had a tow truck to me with in 15 minutes. Also, they were by far the best priced option, I called around! 100% recommend and will definitely be a repeat customer shall I find myself in need of a tow truck again!
I had an auto accident and a driver from bugs towing magically appeared afterwards. It was amazing timing and they towed my vehicle from the scene to their yard. The customer service is outstanding and will make sure your vehicle is taken care of and if it isnt, they will make it right! Security and peace of mind is the reason why I would definitely choose Bugs Towing for any future towing needs.
Unfortunately my car did get towed from an apartment complex by this company. Did I like having my car towed? No. Was it frustrating? Yes! Bugs towing was incredibly professional and I got my car back incredibly easy! They were kind and efficient! My card accidentally got changed twice and he made sure to refund it right then and there. If they do tow your car just know that they are very professional and were just doing their job! Thank you Bugs!
I cannot thank Terry enough for all he did for my mother after her car was run into and sent to the impound lot. He was very understanding and empathetic to what we were going through. He was extremely kind and we were just so lucky to have him help get my mother’s car back home. We will only use bugs towing in the future because of the kindness and professionalism we were shown today. Terry you are a wonderful driver and an even more wonderful person. Thank you again for all your help today.
My car died and was stuck on the garage. I could not get it in to Neutral. I had priced everyone in town and they were by far the better price. I was able to set an appointment and they came got my car out of the garage and took to the dealer to get fixed! Fast friendly and on time! Will use them again!!!
What a pleasant experience it started out with a knowledgeable person answering the phones giving me a reasonable price and then when she found out how many vehicles they were for they needed towed by 3 PM. She gave me a discount and then Scott showed up in a beautiful tow truck And got the job done. I would recommend this company to anyone looking for someone to treat their car with respect and get it to where it’s going unharmed. Thanks again satisfied customer
Sitting in the row truck currently writing this. Object flew out and caught two of my tires popping them both. My insurance company was supposed to dispatch a tow truck. Waited 30 minutes with no truck. Got a call that the company they dispatched wasn’t called they were just assigned. They canceled the tow and told me to cancel it with my insurance since they didn’t have anyone available. Called Bugs Towing company. They immediately figured out where I was and dispatched Jordan. He got the car on the bed and is giving me a ride back and I can send the receipt to insurance (which will be a fun little conversation with them). Will forever use this company in the future for any towing needs. Superb service and immediate support.
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